Very disappointed! Food was good, but the bathroom was filthy. No one was wiping the tables down as people left. Sorry, but we are in the middle of a pandemic! If you are going to serve indoors then you need extra help to mind the dining area, bathroom and the fountain area. Jeez, there was a kid by the soda fountain deciding which soda he wanted by filling his cup up a little drinking it and then trying another one after he drank from the cup without a lid. You are only as good as your help! I won't be back. read more

i was very dissatisfied with my experience. the time was 8:50 and the "open sign" was turned on when we walked in they told me that they were closed. shortly after i made a call to the restaurant and they told me that it was not morally okay to order food 10 minutes before they close. Me working in fast food understand that it might be a little annoying when people order a couple minutes before closing but we still take orders until closing time. I am very disappointed because the workers are still getting paid and refusing service to customers. read more

Definitely a good burger. Their awards are plastered across the wall. If you look closely, though, their awards seem to stop after 2010. Honestly it was a good burger, and great fries, but not the best I've ever had and definitely not worth what they were charging. Overall a good experience though, and I'd go back. read more

I just can't get over the prices here, personally I think it's way over priced. Burger was okay fries kinda just ordinary. Nothing really special, I'd rather go to meatheads. Service was fine other than they were all on their phones often and socializing most the time. But once a your helped they are nice and quick. Place was clean and plenty of seating I'd say. I just won't be back mostly based on prices. I can get more for less elsewhere read more

$20 for a cheeseburger fries and a coke? Are you freaking kidding me? Last time I eat here. 15 min wait in an empty restaurant. No surprise there. read more

I asked for a cup for water, and was told they don't give water cups. I told them that was absurd, they told me, and I quote "F*** off and put your head under the dispenser if you want water". I won't be coming back. read more

First time at Five Guys but heard some hype and glad to report it's a pretty solid place for Burgers. I also like the fries, it's home cut, a little on the crisper side (I prefer the soggy kind a la Gene and Jude). Price is about what you expect for a place that specializes in Burgers, yes it's a bit higher but worth it when compared to other burger joints. As far as franchises go, definitely better than the Fatburger (in Orland anyways sorry Mr. West) but not quite in the league of In n Out (please! come to Chicago). read more

well, i have been to 5 guys 3 times this week. i am hooked. a perfectly greasy burger and great fries to cure a hang over. good people watching while waiting is a good perk too. if they were only open late for those of us who dabble in the drinky poo, i would give it 6 stars. read more

I don't understand all the hype. I found the ambience formulaic and dull, and the "background" music was so loud that it became the focus of the entire experience. The help looked a little shady, and the burger was average. I've had better burgers at Portillos, Fat Burger, Meat Heads and, at it's apex (which has long since passed) Red Robin. The fries are more hype than substance, and you'll pay premium prices for your stuffs. read more

A good, solid Five Guys. As always, fries are hella; as always, if you have a peanut allergy, stay far away. The service is fine. This location is big and usually pretty empty. They've got one of those hella sofa machines. I used to come here often, miss it here. read more

I was really excited to try five guys, as all the east coasters rave about it as "the burger place." (Maybe an east coast equivalent of In N Out?) I gotta say, I was disappointed. Maybe it was overhyped. Got a bacon burger with cheese, which is two patties. Fries and a drink and the total was over $11. Seriously? Ok, this better be good. The burger was authentic. Good, homemade style. I'd say equivalent to most pub burgers that cost the same or less. I got the fries cajun style, thinking I'd like it because I like cajun fries. These were swimming in cajun dust. Pretty gross. I couldn't even eat more than a handful. Major letdown there. The free peanuts in shell were a nice touch. Overall, I'll probably skip this joint in favor of a burger from Portillo's, Culvers, any bar, or one of the many hot dog joints around my house. Cheaper and just as good. They must be burger starved on the east coast if this is their burger god. I pity you guys. read more

Too expensive for burgers and I don't like the fact that you have to specify that you want a single patty. They automatically assume you want a double. Fries are bland and if you get the cajun for some flavor they are always over-seasoned. Just can't win. How many guys does it take to make a good burger joint?? Obviously more than five. read more

$23 bucks for two hamburgers and a hot dog (and pretty nasty ones at that!). Ridiculous. The girl who rung us up...I think she is allergic to smiling...she should NOT be in customer service. This being my first time here, I asked a question or two...she was less than pleased and not afraid to show it. Just based on her alone, I would not return...unless of course, she was no longer there. The pop machines are pretty cool, being able to add flavored syrups to your run of the mill Sprite or Coke. We tried both the cherry and strawberry sprite...cherry winning out hands down. The hamburgers came with two patties a piece, which would be great if I had asked for two patties...I felt like I was wasting a whole lot of food. The bacon was so disgusting, I had to spit it out...it was chewy and flavorless...the $5 hot dog I got for my 2 year old was the only thing that was halfway decent. The fries (which apparently everyone raves about) tasted like they were cooked twice and then left to sit for an hour...and we were given FAR too many. I mean, the fries filled half the bag when dumped out of the cup they were served in. Once again, wasting a whole lot of food. Would I return? Not a chance Would I recommend to a friend? Not unless I was really mad at them for something! read more

This is the second time I have eaten at this restaurant and we LOVE the burgers. They are freshly made to order (so you may have a short wait) and are just huge and tasty. Fries are hand cut and a taste treat as well. A small order of fries can feed 2-3 people. Plenty of tables and the place is kept very clean. Love the Coke dispenser that can make custom drink flavors. I agree that they are pricey, it could be very costly for a family of four, but the overall quality of ingredients are very good. Also I would like to eat on a paper plate rather than just out of the paper bag for eat-in, but other than that a great (and nonhealthy) burger. Since there is not one in our area, 5 Guys is a special treat. read more

Average burgers. Good fries. Good place to go after a drunken night in DT Naperville.

Lived up to the hype in our view. Really tasty burgers and free peanuts to boot. You can customize the toppings on your burger at no extra cost, and they have all sorts of neat stuff to choose from like hot peppers, hot sauce, and A-1. They're very well reviewed by regular folks and food critics alike. I can see why! The fries are tasty too, if a *little* bit underwhelming in light of the aforementioned hype. We'll be back! read more

I really wish there's a 3.5 on the rating scale, because that's what I'd give this place. My husband & I decided to try their infamous burgers, because I loved their insistence and focus on quality ingredients & cleanliness, instead of spending money on advertising & decor. The boardwalk-style fries are good. I thought it had just enough salt, with crisp exterior, soft potato-intense flavor. It's good by itself, but dipped in vinegar & ketchup was tasty too. In the Inc. magazine article, it said they soak their fries in water, so when they pre-fry them, steam is forced out of the fries. This creates a seal so when they fry them a again, the fries won't absorb the oil, making them less greasy. The regular burger w/ double patties is too much for me...overpowers the condiments/bread. (I didn't know the "little" versions would be single patty). I love stuffing my burger with a bunch of veggies, so the free toppings are great. But I'm also used to medium rare burgers, making these well-done patties slightly dry & less juicy. I also wish the bread is grilled & left crisp. Instead, the bread is mashed down by hand (w/ finger imprint), so it becomes a thinner layer on the burger. Lastly, I didn't notice anyone wiping down tables / sweeping on the dining floor. As a result, crumbs, receipts, etc. were all over the tables & floors. Guess this location won't plan on winning the $1000 reward from corp. It also doesn't help that the cashier wasn't too friendly. read more

This place is amazing... Not only is the food great but the atmosphere is awesome. The restaurant is very clean and well taken care of, the crew working had a lot of energy and made dining here fun. The manager Ken Beltran was very friendly and greeted his patrons which was a plus. Five Guys in Naperville is a must! read more

So the thing about Five guys, is that when you order a burger, they actually give you two patties instead of one. You can also customize your burger with like 9+ different toppings / condiments. Its a big burger! Written across the walls, they make a point to say that all the burgers are fresh and never frozen. They have stacks of potatoes lined up on the ground to show that all the homestyle fries are fresh cut. Overall, i wasn't a big fan of the homestyle salty fries. They were a little too soft for my liking. The burger was deliciously chedda goodness though. My girlfriend and I got two cheeseburgers, one large drink and large regular fry which amounted to about 20 bucks. its definitely not a cheap eat. I still believe In and Out has these guys beat, but since there is none in Illinois, I will make it a point to stop at Five guys every time im in the Naperville area. This places closes at 10 Pm, and since its surrounded by bars, i would expect them to be open much later. read more

Food is good,employees are nice,but the bathroom here is always gross so hold your urine in. I love the fries,they'll even cook them longer at this location if you ask nicely. read more

Five Guys - Yummy salted fries - Burgers Near Me - Naperville, Illinois

Holy crap just paid $12 for a cheeseburger fries and medium fountain drink. Its a good greasy burger served with hearty french fries, but its still fast food. Not worth $12. Could only survive in a place like Naperville, where there are enough pretentious people willing to pay $12 a fast food meal. read more

While waiting in line I read poster on the wall saying, "The Best $5 Burger a Man Can Eat". But once you add fries and a drink your order quickly increases to $11+. This is a bit pricey for a no frills burger joint. However, you do get a lot of fries, free refills and a decent tasting burger. I have gone a few times, I just don't make a habit of it. read more

I've been to Five Guys a few times and just am not getting the hype. I've found the burgers to have very little flavor and seasoning. Overall, the cost is high compared to other Chicago area choices like Portillo's that have comparable cost but better tasting burgers. read more

My first Five Guys visit! The shop was clean and not very crowded despite it being lunchtime. The music is too loud to have a table conversation and i feel it is also part of the reason our order was incorrect.The burgers were fresh and hot. The fries have skin and are thick cut. Great touch screen soda machine. With no customers ahead of us or behind us we placed an order for 3 burgers, fries and sodas. The wait for the meal seemed too long even for the burgers being made to order. I stood at the counter watching the staff work. Part of the delay was waiting for fries. Another delay was 3 people cooking but only one wrapping burgers, getting the fries and bagging everything and then calling the numbers. When we got our order one of the burgers was right according to the receipt but not what we asked for. After the longish wait we did not return to the counter to exchange the burger. My guest picked off the ingredients she could not eat. Unfortunate, especially since this was one of the 2 burgers that were to be the same. I didn't check the receipt when I paid. If I had, I would have caught the mistake. The cashier was not friendly and neither was the staff calling numbers. We liked the fountain soda machine flavors and the optional syrup varieties. I especially appreciated Coke Zero being available. The burgers and fries were fresh,hot and very good. I look forward to visiting another location. However, since this location is in an area I frequent I will likely give it another try. read more

They have really good burgers, but they are quite expensive. A burger, fries and soft drink can easily cost over $10! All burgers are cooked to order, so that does mean you wait; this isn't fast food. The interior looks crappy, it reminds me of a White Castle, with the bonus of potato bags lying everywhere. I give it 3 stars because of the price, I would like to give it a higher rating because the burgers are tasty, but it's really expensive. read more

Wow this place is amazing. Ernesto grande is the plug. He always hooks me up with a hog fry and some fresh beef. His burgers are always delicious and his fries are always fresh. He makes a delicious shake too. Come in the afternoon to see him call out orders and get a glimpse of his amazing pony tail read more

Not as Baldwin as some peeps would have you believe but the Cajun fries are pretty chill.

The meal was great as always, but they really need to change their name if they're going to have four girls and a guy run the place

though the burgers are phenomenal, i don't know if they are 5 star worthy in my book. i guess i might be stingy with that last star. however, this does rank among probably the top 3 or 4 burgers i've had. they're made just right; nice and juicy. the fries are ok- imo. they are supposed to be special, but they were just normal to me. i'd like to go back soon, too bad it's a trip from me. oh, and did someone say you're not supposed to throw peanut shells on the ground? wtf is up with that? read more

So far this is my favorite fast food burger, but it just doesn't make the cut in comparison to a gourmet restaurant burger such as Kuma's Korner or Tilted Kilt. The burgers are very juicy, generously sized, and have great flavor. Prices are reasonable. They have a good choice of free toppings, but menu options are limited. read more

I think it's very average, Not bad, not memorable. Variety of add-ins is pretty lengthy, but the taste is so-so. Jalapenos are not cooked, rather raw and bright green (just not my thing). Food is pretty greasy, but decent. I'd come here if I'm in the area and want a fresh burger. That's it. Disclaimer: I am a devout fan of In-N-Out on the Left Coast, so I'm biased to say the least. Five Guys is just not in it's league. Ask anyone who's had both. read more

Five guys does not deserve five stars. I am a burger lover and compare all burgers to the mom's n pop's burger joint from my home town. You walk in five guys and there are all these reviews posted on the wall about how theyre the "best $5 burger" etc etc. The burger did not taste bad by any means but it just wasnt worth it and because they dont have any meals (everything you buy separately so just a burger, fries and coke is ~$11); its a bit pricey for what it is. Bottom line is that I've had better and most likely will not return. There were so many people there on a late saturday night, all coming from the nearby bars, but also maybe because they didnt have anywhere else to eat. read more

The food is good, but I dont see the fuss. The total at the register is generally twice what it should be, its just burger, fries and hot dogs. The genius move on their part is being open when the bars close read more

Seriously delicious burgers and fries! Don't come in this place if you've got a peanut allergy though- there are peanuts everywhere, available as kind of a self-serve snack. The burger here is seriously delicious. I don't eat many burgers, but when I do, I want them to taste like a Five Guys burger. The standard is the double patty, I believe they're about a 1/4 pound each, so the regular is 1/2 lb before cooking. There's also a "small" burger at 1/4 lb, so the calories will be packed on here regardless. They only have American cheese (gross!) so I opt for the standard lettuce, tomato, pickles, and grilled jalapenos. They have your standard condiments including mayo, mustard, and ketchup, but they take it a step further with BBQ sauce, hot sauce, and a few others. The fries are insanely good here, too. We had a large order for my kids and I, and there was probably a pound and a half of spuds in the order. Seriously! Crazy huge portions~ and utterly delicious! If you're a vegetarian I did see they have a veggie burger, but when I'm here I'm all about the beef. This place has simple food served in an old-school type atmosphere. For the quality and the price it can't be beat. If you're jonesing for a great burger when in d'town Naperville, look no further than Five Guys. read more

I decided to stop in here for a bite on a week night when I was strolling through downtown Naperville with my daughter and granddaughter. I did hear a lot of hype about this place, so was kinda excited to try their burgers. If I could give 1/2 stars, I'd probably give this place 3 1/2 stars instead. Maybe it's cuz I'm not a huge fan of burgers and fries unless I'm looking for a quick bite to eat . I was hungry that night and didn't want to wait at a sit-down restaurant for food. Anyway, the burger was good - I actually had only a junior size cheeseburger with grilled onions, tomatoes, ketchup, and it was filling - maybe cuz there were two beef patties in it, which was cool. I did enjoy the fries here - thought they were really good, even without ketchup! read more

While I thought the burger was very good and lots of cheese on it I thought it was pricey for a fast food burger and wasn't all I expected. Maybe I went in expecting more or maybe they are trying to attract elephants with all the peanuts they have in the place. If you don't want a burger you don't really have any other choices so you better like burgers and fries if you come here. Would get more stars for sure if the prices weren't so high and they had more items on the menu. Burgers are pretty good though and I'm sure I will be back. read more

Good burger and fries. They give you an enormous amount of fries and the selection of soda is huge. I think for a quick service burger place it is overpriced. I would go more often if the portions were smaller and if it were a little less expensive. read more

Like many new places, this place is way over-hyped. They are not as good as In-N-Out but certainly better than Meatheads. My burger had a strong beef taste. I think that means they are using grass fed (less expensive) beef as opposed to corn fed beef. I ordered mine with A-1 sauce. There were only two bites where I could detect any A-1. There might have been as much as 1/2 teaspoon of sauce on my burger. My wife commented that it would be nice if they toasted the bun (llike In-N-Out) because her's was soggy. The fries did taste freshly cut but they were soggy and greasy. Red Robin still has the best fries in this area. read more

Bacon cheeseburgers are supposed to have bacon on them. The cheese must have just come out of the freezer because it wasn't anywhere near melted. Wasn't cheap either. read more

One of the best burger joints in town. was surprised that their normal burger had two patties. Not a fan of the french fries, though they do make up for it with the free peanuts, hence the only 4 star rating. read more