Food is delicious, service is great and the atmosphere is always there. Would definitely recommend if you haven't had it yet!

Very disappointing and concerning experience. My son purchased two coffee shakes--one tasted fine, but the other had a noticeably sour taste. We stopped drinking it immediately because we were worried there might be an issue with the milk or another ingredient. I called the store to explain the situation and request a refund. The employee who answered was polite and apologetic, but we were told that we would have to bring the shake back to the store. It was not practical for us to make another trip simply to resolve a problem with one bad shake. What bothered me most was the feeling that the manager did not believe us. We were not asking for anything unreasonable--only a refund for a shake that tasted sour. An apology without a practical resolution is not acceptable customer service. This experience has raised a serious concern about the freshness and handling of the ingredients used in the shakes at this location. I hope Five Guys investigates this properly, and I also believe the appropriate local health authority should inspect the store to ensure its dairy products, storage temperatures, equipment, and food-safety procedures meet the required standards. read more

Five Guys - Burgers Near Me - Naperville, Illinois

There's a couple of Five Guys much closer to me, and I will skip them and drive 20+ minutes to go to this one. Cooked toppings actually cooked, burger filled properly with no skimping, fries as crispy and delicious as when they first opened over a decade ago. I feel like the quality of the other Five Guys has gone down steeply (the last time I stepped in one I ended up throwing away the burger, it was that bad, and the fries were limp and flavorless), but this place remains consistently good. read more

I'm often performing at Wentz hall so Five Guys has been so great to have nearby. The pickup process is easy and the burgers are really good read more

Five Guys - A great hamburger - Burgers Near Me - Naperville, Illinois

Trash, don't get delivery! They will send you cold food charge you $40 and say tough when it arrives cold!

People say this place is expensive but you have to remember your paying for quality food in terms of restaurants you'll probs spend the same money you would there like you would five guys service was solid there was only 1 guy working so props to that guy. I'd go here again! read more

Good food in a clean and welcoming environment. It successfully fulfills its purpose, although the service could be more attentive.

You can debate who has the best burger in the country all you want, but when you get down to it, Five Guys should be in that conversation. The fact that it is a chain should not deter you. Double patties on regular orders, and toppings are free. e.g., grilled mushrooms, onions, BBQ sauce, etc. Order the burger YOU want. No frozen patties here, and the burgers will be filled to the max. Better watch out when you unwrap your creation. Oh and free peanuts. Come on. What's not to like about that. Service is friendly, and the interior is well maintained. Location is in downtown Naperville, and that makes it easy to walk off all those calories. Worth it! read more

Five Guys - Looking inside - Burgers Near Me - Naperville, Illinois

So I took my 3 year old to Five Guys today. I have not been in years. First, hard to believe they don't have a kids burger. I ordered a single just cheese, a medium fry and a drink without looking at prices. My plan was to share the burger as my kid would not eat it all. My jaw dropped....a few cents short of $20 bucks. I was fine with that as we needed to eat but the burger was simply not worth $9 plus dollars. Have you had a Five Guys with just cheese? The meat just doesn't seem worth it, not much flavor and borderline grizzly. I've enjoyed the burgers before but they were loaded which helped doctor the quality and flavor of the burger. No way it competes with a fresh off the grill Quarter Pounder. Service was fine, place was clean and the fries were awesome. Just not worth the price for a serve yourself restaurant without a drive through. Essentially we had a $20 Happy Mark, lol with out a toy! read more

This is the BEST place to eat.. omg elicious!!!!! Worth the price,, I'm Hooked ! I first tried five guys about a week ago and have been back 3 time's.. sooooo GOOD...!!! ''. Cheeseburgers are excellent & Fries are perfect.. So YUMMY... read more

I visited with my son awhile ago. From what I remember the burgers were good with lots of topping choices. They were on the greasy side though. I gave them a 3 coz if they were awesome I think I would remember. I do recall that the prices were a bit high. But to be fair, I think I need to give them another try. read more

See all

Five Guys is an exciting upgrade from whatever used to be in this location. It's surprisingly spacious inside, and there's outdoor seating too. It was noted that 70% of the customers walk in and proceed to the wrong side of the line (by 'pick up', the sign means pick up, and not order here). I was more impressed with my burger and fries when I hit the Five Guys at the Dulles airport, but fresh patties and fresh cut fries should not go underappreciated. Can't beat additional toppings at no cost. The fries could have been crisper and more seasoned, but nothing that stopped me from shoveling them into my mouth. My brother noted that if there were to be a Venn diagram of consumers at the Naperville Running Store and the crowd at Five Guys, I would be in the middle. So either I really like my greasy ass fries and burgers and am an enthused runner, or... I'm a well-fed, fast-food-pounding eater who likes to shop with lean, hardcore athletes for running gear. read more

See all

The cravings for greasy food is something sort of always happening with us lately. So to satisfy our cravings and since we are always at Downtown Naperville, we decided to go to Five Guys! I had bacon cheeseburger, fries, chocolate milkshake while my partner in crime had double patty cheeseburger, he was really hungry. The burgers are made to order, fries was a lot and hand cut. We have to wait like 5 minutes or so. While waiting they have boxes of peanuts by the counter so we helped ourselves and that serves as our appetizer lol! The restaurant is across Barnes and Noble and sits right next to Chipotle and Rosebud (E. Chicago and S. Washington). The burger was really good! GREASY GOOD!!! We ordered Cajun fries too. Don't expect the restaurant atmosphere to be like Red Robin, they have a few tables and it feels like if I am a teenager or a college student this will be one of the places were I will kill time (what do you expect North Central College is a couple of blocks away). It is not as clean as you wanted but not dirty too. Despite of that, I will come back for another cheeseburger! read more

See all

The prices are unbelievably outrageous. I don't care about "ohh well you pay for quality ingredients blah blah blah" we're talking FAST FOOD BURGERS. Going with a family will set you back at least a hundred dollars. No thanks! read more

Clean and sufficient with friendly service.! I got the little bacon burger with grilled mushrooms and onions very good. We ordered a small fries plenty of fries! It tasted fresh and good. I would come back because it is still a moderate price meal if your looking for a good burger within budget friendly range. read more

This review is NOT about the workers behind the counter. The girl who waited on me was very nice and accommodating. The food? Very over priced, IMO. Yes, food is expensive nowadays...I ordered the smallest cheeseburger and it was $9.19. apparently the long list of toppings are free, including sautéed mushrooms. The fries (which are fresh cut) were good and they do give you a lot - even for a tiny order. I think they were over $5.00 for the smallest order. The company even has sacks of potatoes and on a board it is written in what farm they are from. I ordered a chocolate shake which was just okay. Would I give them another try? I don't think so. My bill was $22.00 and some change. There are way better places to get a good burger at a regular restaurant that are cheaper than this chain. The decor is casual and has sacks of the potatoes they use and signage of good reviews they've gotten. Probably to convince you what you're eating is worth the exorbitant price you just paid for a burger... read more

Larger five guys in the surrounding area! Great location in Naperville! Staff was friendly and quick! Offered suggestion when we were going to order two regular fries to just get 1 large and it would be more than enough and he was right! Food was perfect, although a little pricey! But you get what you pay for ! Will be back read more

Five Guys - Large seating - Burgers Near Me - Naperville, Illinois

After getting 4 shots in her tiny thighs, my 4 yr old asked for her favorite "protein" as she called it. Burgers. Not just any burger, but specifically a dripping juicy burger from Five Guys. With her Snoopy band-aids in place and the tears streaming down her face, I couldn't possibly refuse. I'm on a strict diet but didn't skip a beat to respond with "Yes, we can go to Five Guys." I don't eat fast food much, but Five Guys in on the list of places I'll occasionally agree to go to. My only rule is that it cannot be a weekend night. --When that business strip is filled to the brink with untamed letterman jackets, loud girls and plenty of acne. But early evening on a Wed, I can do. The place was nearly empty. I even managed to get one of the parking spots behind the building that are so easily forgotten. I won't drone on about what you'll find here. It's burgers and fries. Doubles or Singles, Large fries or Regular Fries. The fries are fresh. Cut from potatoes, not dumped out of a bag that was delivered on a semi. My kids would be all too happy to have one of those soda machines installed in our house. They give new meaning to "mixed drinks". While, I usually wouldn't eat this, I settled on the fact that you can order a burger wrapped in lettuce instead of in a bun. You can also get it in a bowl and eat it with a fork. I went for the wrap. I still wouldn't call it "healthy", but I was satisfied to order a burger (no cheese) wrapped in lettuce and loaded with everything, minus mayo and ketchup. It was as health friendly as I was going to get at a burger joint. And it tasted great. I was missing nothing by omitting the bun! I did break down and eat 6 French fries. With ketchup. Some things just can't be helped. read more

Being a Californian for 26 years (I'm 26), I can say that they're good... but mind you, this entire post is coming from a vegetarian. Ha. Yes, vegetarian and burger joint... hear me out... This joint reminds me of a knock-off "In n' Out" burger found mainly on the west coast. It's toned down, no messing around, burgers and fries with your choice of additions. Pros: 1. Free peanuts while you wait. 2. Chill, but good. 3. No extra cash for all the fixings. You choose what you want on your burger, free of charge. 4. The fries (while not the best), they give you a boat-load! We only ever order one regular (they don't have small and if you go large, you're crazy). Careful on the cajun style. I LOVE spicy and it's just too much. Not too spicy, but too flavorish to the point that I scrape it off in a hint to craving normalcy. 5. Coke products! 6. Outdoor seating. Cons: 1. No vegetarian burger... but they will let you get a grilled cheese with all the fixins (minus the moo moo) or a "veggie" which is grilled onion and mushrooms for like $2.89. That's cheap, folks! Consider a vegetarian sandwich at quiznos or potbelly... and they're around the $5-$6 range. So, I'd say a pro and a con. 2. Fries not the most exciting because they're fried in peanut oil, not veggie or canola. Not that I don't like the oil, it's just not the best on fries. They don't have the super crispy texture you want if you're going to indulge. 3. Cheese is processed. I guess I'm spoiled with deli sliced cheese, but I just much prefer it to the kraft (wrapped in plastic peelie). read more

Why didn't I get here sooner? These are great burgers (and supposedly Obama's favorite). The young man and I went for dinner last night. He'd been before, I hadn't. In the dark of night, the white tile of the restaurant gleamed out like a beacon. The menu is pretty stripped down: a couple of burger sizes and options, and then a bunch of toppings (all of which were free, a nice touch, unlike, say, Epic Burger in the city). It was nice to know (gratis my boyfriend) that the Little Hamburger is still plenty (one patty; the "Hamburger" is two patties), and the regular fry is quite big (they shovel an additional scoop of fries into your bag too). I went with the Little Bacon Burger with grilled onions, and split a regular fry with him. The burger was damn tasty: meat not too greasy, and the bacon and onions had a nice sweetness to them. As to the fries, it was actually discernible that they had come from a potato, not only because of the bits of skin on the ends but also because of the fluffy insides that hinted at their true origins (unlike fast food fries and so many others). Decor here is pretty streamlined: again that white tile, some red checkerboard trim, and lots of magazine clippings and quotes on the walls from newspapers around the country proclaiming them the best at what they do. I was a little annoyed by the ego aspect; it was like everywhere you turned, "Look how great we are! No seriously, we mean it!! EVERYONE says so!" Also, the music was cranked up just this side of too loud (as if they were trying to excite people, but since it was like 8 pm on a week night, the diners mostly looked fatigued in the overly-bright light), and the tunes consisted (quoth my boyfriend) of "all the '80s songs you'd never heard." Definitely of the era, but almost nothing recognizable. I don't really get what people are complaining about regarding price. Yes, a meal here is a bit more costly than fast food, but the burgers also taste a lot better. And it's cheaper than the burgers at, say, Bar Louie in the same strip. Priorities, I guess. At any rate, definitely a worthy entry in the burger pantheon. 5 Guys would be 5 stars if not for the atmosphere (I guess next time I can get it to go!) read more

On the plus side, everything is made to order. The fry portions are large. However they were just a bag of burning hot greasy potato smush. How are these fries not even sort of crispy? The hamburger was enjoyed by my companion but at $19 for a burger, fries and a drink, this is a disappointment. read more

First, if you or your kids have any sort of peanut allergy, don't go in the vicinity of this place. There are bags and bags of peanuts everywhere here. That being said, I am a cheeseburger fanatic, and I love this place. The price is higher than other places with a similar menu, but the burger was totally fresh and tasty. The fries, handcut - which I don't normally like because they are soggy when prepared like that, were EXCELLENT. Cooked perfectly. Not overly salty. Great drink selection. It was just quick, no BS, in and out. Menu is short and to the point. And my son, who normally will do anything to not have to eat a burger...completely wolfed his down. Then Monday, I saw they are building one right by my home, and I am excited. :) read more

Ordered 1 double bacon cheeseburger 1 small frie and 1 small drink total price $15.52. Now lets begin with the review. Typically estimated 10 minutes for every order and i based that on 5 costumers which was fine. The Double bacon burger was fully loaded with cheese, lettuce, onions, mushroom, and tomatoes​ on a seeded bun. As far as flavor goes nothing stood out other than my loaded toppings that were jam packed. Not saying the burger wasn't good because it was and also filling. $8.69 for the double burger and not bad considering people pay around that price for a meal at Burger King with fake meat and topping that may have sat frozen in a warehouse somewhere for god knows how long. You will receive decent quality here for a Restaurant chain. My fries were medium cut like burger Kings fries. Here they do give you a bigger serving as well. I ordered a small and received more like a medium. The 4 star rating is not a rating compared to 5 star Restaurants​ but rather to places serving similar to foods. Although i do feel a total of $15.52 is a little high i was satisfied with my order. read more

Five Guys - Burgers Near Me - Naperville, Illinois

See all

I made it here for a Friday lunch with a colleague. It was a good 4 star burger. This store was huge and twice as big as the one I went to in Carson, CA. There was a pretty long line but it was handled efficiently. Seating is comfortable. The bun could have been fresher, but it was still a good double-pattied burger for $4.99, which is $0.50 more than the CA store. I had it this time with BBQ sauce (which was admittedly faint but OK for me), as I also had jalepenos, grilled onions, and mushrooms - and it was comparable to my CA visit. I'll be back again at burger craving time. read more

See all

Had a burger craving and saw Five Guys within walking distance. Five Guys does one thing for sure well, and that's cooking burgers to order. They didn't disappoint this time even though we were within 30 minutes of closing time. Burgers cooked to order with your choice of toppings. The place was empty until my group arrived so service was swift and with a smile. Place was pretty spotless as I should expect since closing time was near as you could see the staff taking care of pre-closing chores. Plenty of seating during those busy lunch hours. Thanks Five Guys for feeding me that evening. read more

Burgers... a staple to American Cuisine because it's quick, easy, and of course yummy. 5 Guys does their burgers well. There aren't anything over the top, but they keep it simple and therefore keep it yummy. For quick easy burger that are of good quality 5 Guys is your spot. Not quite a gourmet burger, but they're not trying to be. That's what makes them successful. You create your burger pending on your taste, and with the ingredients you want. In speaking of the ingredients, they are fresh and quality ingredients. The beef isn't to greasy and it taste a lot better than fast food burgers. All things put to perspective, for a quick burger fix that you know has quality ingredients and will be prepared well, 5 Guys is a good choice. It's not the best, but it definitely will satisfy any burger lovers appetite. Side Note: Get the Cajun fries. That's all. read more

Five Guys - Burgers Near Me - Naperville, Illinois

Rude customer service is the primary issue, but also the sanitation of the restaurant itself. The people working there treat people like trash and don't clean up the restaurant properly. I do not recommend this place. read more

Heaven on a bun! Only thing close to In-n-Out in the Midwest...... Stopped in on a Sunday night and there was no line (first time ever????). Enjoyed passing the time for the food while eating some peanuts in the shell that are easy to scoop up (for free). However, it may be best to pass on those if you order the fries because they are SALTY......but the burger is PERFECT. My daughter got the little one, and I got the "regular". There is nothing regualar about it.....two patties and perfectly melted cheese = PERFECTION. 1 LCB (small one) 4.59 1 Fry 2.99 1 CB (regular) 6.29 1 Reg Drink 2.19 Total = $17.63 read more

Really, $23 for a plain bacon hamburger, a small shake and a little fry? Come on.. never will I patronize this establishment again!

Had the hot dog for the first time. I have to say, I was really impressed. I think I like it more than the burgers. Definitely can't wait to have another. read more

Five Guys - Bacon cheese hot dog all the way - Burgers Near Me - Naperville, Illinois

Contrary to their name there are usually only 3 guys there. They're fast and the food is consistent. They usually rock some 90s tunes. And they'll double pattie you without needing to ask. They have tall tables and short ones, and chairs! The soda machine is intense. They have lots of different flavors and you can mix them which is not recommended. Seriously, please, DON'T DO THAT. Thanks 3 guys always a good burger. read more

My wife and I walked up to the door at approximately 9:15pm and the door was locked. The posted hours stated that this location closes at 10pm. I called the phone number posted and watched as the kid at the counter answered. He DID NOT introduce himself. I mentioned that the door was locked and he said they were closed. I mentioned that it was 45 minutes before the posted time and we were looking for a carry out order. He glibly said again that they were closed. Then he hung up on me. read more

I am very use to quick & customer satisfaction service, this fast-food restaurant has been the only place to meet those expectations. Food was very fresh and hot including fries. when I order and the customer service has been fairly good but could be worked on. Keep it up! Clean and well lit, bathrooms were clean. Very helpful and very convenient very funny employees will definitely be going back to this location thank you. Fast and accurate service! Good food. The lady taking our order helped us make meal decisions that saved us money. We really appreciated that. I would definitely go back. read more

Mmm... my new guilty pleasure. This week is looking like it's going to be a very tasty one. After I took my Dad out for Dad's Day he was telling me about this place he'd read about and heard about from my mother when she had gone for lunch. I guess GQ awarded the chain "the best $5 burger a man can eat" ... so as a vegetarian, I was pretty pumped for the place to have nothing for me. We walk in and the place is plastered with articles that have been written in various newspapers and magazines regarding their burgers, fries, and dogs. The decor is all checkered and the ordering line is seperated with a dividing wall made of potato filled sacks and peanut oil jugs. I step up to the menu thinking I'll likely leave with fries (which is fine, since it's one of my fave food groups) but to my surprise, they offer a veggie sandwich and a cheese sandwich... I'm in! I got the veggie sandwich with cheese and jalepenos (no extra charge for toppings- score!) I think the mushrooms come standard and they just cake it in cheese... Arby's beef and cheddar style :::drooling::: I told myself I would have one bite just to try it and then save the rest for work tomorrow... it turns out I lied to myself because I gobbled that thing right up. It was unholy how many calories that veggie sandwich must have had but it was totally worth it. I now cannot wait to have a hangover because this will be my new cure. My Dad got the burger and said it was defo a good burger. For the fries, they're good fresh... a lot more salt than other places and I totally dig that- Wendy's should take a page out of 5 Guys playbook and start putting some damn salt on their fries. I tried going back for more leftover fries a little after I got home and they'd defo lost their award winningness but I choked 'em down ;). I like my fries soft and soggy and theirs wasn't a good ratio of soggies to crispies in my batch so that's where the 1 star loses out but I know I'll be back and possibly giving the ole upgrade to 5 sexy stars. read more

I usually despise chain restaurants and everything they represent. Maybe it's a death wish that leads me to places with calorie laden food that literally clogs your arteries on the spot. Sorry folks, I can't help it. Five Guys makes one delicious burger. What set's Five Guys apart from the other Evil Empire Burger joints? It's the ingredients. The Burger and toppings all taste freshly made. The meat they use is mouth watering. Five Guys is not cheap. My wife and I spent close to $25.00 for our Burgers, fries and drinks. But we walked away sated, happy and ready for a long nap. I can't ask for anything more. Here's the bottom line. Five guys is a guilty pleasure of mine. If I ate here more than once a year, I would surely die of a grabber. But if you're in the mood to blow off your diet and live a little, this is a good place to do it. We all have to treat ourselves once in a while. read more

I heard about this chain almost by accident. It was made famous when Phil Mickelson mentioned how he ate here and really liked it. So for laughs, I decided to do an engine search of this place & found this location. I made the journey here. The first thing I noticed was the menu- simple. In fact, it might seem too simple (burger, cheeseburger,w/ or w.out bacon, little versions of each, 3 types of hot dogs, veggie, cheese sandwich). Its simple possibly because of what you have a choice of topping are- all 16 possibilities. I, knowing I wasnt charged more, I picked grilled onions, pickle, tomato, grilled mushrooms, mustard, & easy mayo. What can I say about this place? Anyone remember Whimpy from the Popeye cartoon? If here were around, this would be one place he would frequent. More locations are being launched as we speak. It's a worthy treat to say the least. I'd say 4 1/2 of 5 stars. Burger Rating: Monsterous beast. read more

I try to order a bun was cheeseburger with mayonnaise and tomato in a lettuce wrap And in a bowl. The young man asked me if I wanted one patty or two? I answered by asking him if the cheeseburger comes with two patties anyway and he answered yes. I said well then that's the way I want it to patties wrapped in lettuce in a bowl. He then asked: do you want one patty in a wrap and another patty in a bowl? My answer was no! I just want it the way you normally make it in a lettuce wrap placed in a bowl. He then asked: why do you want it that way? I responded by telling him to forget it and I left With no cheeseburger. read more

Now, I like a good burger... And I mean a GOOD burger. Not any of this burger with bean sprouts, and avocado health kick burger garbage that is all the rage... Five Guys delivers exactly what I want. Five Guys brings the meat... I love Five Guys... and I don't care who knows it. Once you walk in, you can see that it's a no frills all function burger joint. Hop in line, grab some nuts and take a look at the menu. You can get fries, you can get a burger, or you can get a hot dog. So take your time. Once you order (a burger, unless you're an idiot) and a small fry (a small fry can feed a small country in Africa) grab a Peak sweet tea, and pull up a stool. Pour a little Malt Vinegar over your fries and enjoy. It is the best burger you'll have, and the best fries you'll have. Ever. The only complaint I have, The parking, and the Down Town Naperville yuppie crowd. Overall, The best burger and fry place I've ever had. read more

Being the burger lover that I am, I could not wait to try Five Guys. This place makes some pretty good burgers. Nice, greasy, cheesy, burgers. My wife and I split a cheeseburger with a large side of fries. Like I stated above, the burgers are good! Be warned though, a regular cheeseburger here is a double cheeseburger elsewhere, that is if you order a regular cheeseburger it will have TWO patties. Very good though!! The fries are also pretty great; a large is MORE than enough for two people. The fries that we had gotten came in a drink cup, like for a fountain drink, plus the whole bottom of our bag is covered with fries. So lots of fries!!! The flavor of them was also good: Crispy on the outside and fluffy potato on the inside. Overall a great burger joint. The next time we go I'll be sure to try some of the Cajun flavored fries. Oh, and free refills here on soda too!! read more

A new contender in top chain burgerdom has revealed itself to me. And now the rankings are as follows: 1. In-N-Out 2. Five Guys 3. Fat Burger Granted not everyone in the midwest may have experienced my number one or number three rankings, but hey that's incentive to travel right? After ordering and receiving my food I was asking myself why I was consuming a half a pound of beef when I could have ordered their "little" size burger. I guess it's that stigma of ordering anything with the word "little" attached to it. They should have the little sizes as their regular, and label the double cheeseburgers "ultra fat ass." Then the stigma would be reversed and people wouldn't feel guilty for eating less. I suppose that Five Guys is in it to sell more meat, but at some point we need to chill out on our crap intake. Advice: order the little size and share an order of fries. Anyhow for not being able to give input to how the burger was cooked, I was pretty impressed by the taste. Fries were also very good, I think that's what gave it the edge for me over Fat Burger, but as good as the fries were they can't touch In-N-Out. Bonus points for having sweet tea. read more