Most of u guys just had ur expectations way to high obviously. The burgers and fries are great. Remember though its just burgers and fries, u can only get so much flavor. At least u can't complain about the service. I will say its a buck or 2 overpriced. Try reg fries w viniger read more

This is one of my favorite burger joints. Now to be honest, I don't eat burgers that often as I prefer something 'slightly more adventurous and healthy' as a general rule, but they are on my 'cheat list' - and when I get a craving for a burger, THIS is where I come, great tasting meat, excellent onions, nice bun... the fries are fine too - and the staff are always friendly, courteous and efficient. read more

We've eaten here several times and this time was awful! The floors were filthy, the tables were dirty and there was only one other couple inside. There were a lot of baby flies on the ketchup, yuck! We will not be back! read more

Same red/white colors as in-n-out however twice the price and half the flavor...very disappointing and i'm not even a fan of in-n-out. For that kind of pricing model, you are better off going to Delux, Red Robin, Blu Burger or actually any restaurant or dive bar and you will get a better burger for the same price. read more

I am reviewing solely based on the food. Expensive yes- Delicious yes- Over priced- darn hard to eat anywhere for less then 10 bucks anymore. Get water and save yourself a few dollars. Sorry In and out is definitely outclassed by this place. read more

Best fries I've ever had, bar none. The little cheeseburger is an excellent size for a lunch burger.

There is so much competition in the upscale-burger market and in the Phoenix area, with Five Guys, Fatburger, In-N-Out, Smashburger, and Fuddruckers all vying for our dollars. I've had all of these, and Five Guys is definitely the bottom of my list. My friends all disagree, and rave about Five Guys. I actually wonder if this location is the problem and not the food. I do find it overly expensive for the amount of meat you get. The portions are closer to In-N-Out, but prices in line with Fatburger (whose Medium is the same price but a full 1/3 pound). The flavor was fine but not noteworthy. This location had stale rolls that were too big for the burger, a real disappointment. The fries come in huge portions and are very salty, which earned it the second star of my review. This location has a very cool soda fountain system with a touchscreen. But when we visited, it was out of a lot of flavors, and caused delays due to confusion (the elderly patrons) and kids thinking it was a toy. Plus, having only two fountains means that you can't squeeze in and get a Diet Coke while someone else gets a Sprite or Coke, so a line forms. read more

Five Guys - Cool computerized fountain, but lines form. - Fast Food Near Me - Mesa, Arizona

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Freakin love this place. Service is always good. Takes a little while to actually get your food. But we'll worth it!! Also it's pretty expensive. So we only go there once every 2-3 months. But we look forward to it every time we go. read more

We just ate at FIVE GUYS for the very LAST TIME! We spent $25 for 2 burgers ! regular order of fries & ! small drink! The burger had absolutely no flavor, the cook ( and I'm not even sure I would call the grill guy a cook) smashes all the juiciness out of the flat burgers as hr flips them, and can't even be bothered to spinkle some salt or pepper on them. The place is dirty and flies kept me from enjoying the food, such as it was. Our next burger meal will be from Mickey D's where we are now assured to get hot fresh tasy double Quarter Pounder's w/cheese and fries and drink for TWO for only &16.16!!!!! Thanks for nothing FIve Guys read more

Ordered from doordash and the food is always yummy was surprised that the burgers have 2 patties without an extra charge. The only downside is that this place is very expensive. Would order more often if it was a little cheaper. But still very good burgers and fries. (Fiancé and I shared 1 large fry because its huge) read more

TOOK FOREVER. They need to hire some more employees. The food is bomb as always, just sucks waiting for 45 minutes.

Great experience! The food was made to order, and the fries are excellent! The entire staff is friendly, especially Lindsey. She was wonderful and made our visit even better! Burgers are very tasty, but maybe just a "little" pricey. Overall a great time - we will be back! read more

Got burgers here and fries. They were slightly overpriced for what you got. Not a big fan of the greasy burgers. For the price you can certainly do better. read more

me and my cousin came here and the service was absolute dog shit I've never had five guys in such a terrible manner in my life. at first I thought maybe the guy he's just having a bad day but then I came in to pick up my order, and he had a even worst attitude and on the phone I've never experienced such terrible customer service in my life highly disappointed would not recommend I know this yelp review was nasty but the food was nastier read more

Family of 5, two adults and three kids (ages 12,10 and 3). Two kids got hot dogs, my 3 year old had to eat an adult size cheeseburger because they don't offer a kids menu, wife and I both got a normal burger, the whole family split one medium order of fries and all had water to drink. Anywhere else that would run $20-25 tops. How much at 5 Guys? $40.03!!! Seriously, the food is okay, not worth these ridiculous prices. Will never come here again, I just got gouged like a mofo!!! read more

The food is delicious! The customer set is great too! I've never had an issue. I'll continue coming back here for sure

Rude customer service! It shouldn't feel like I'm "bothering" you when ordering or asking for something. Especially when you aren't busy. Moving forward I will find a different restaurant to get my business, one that doesn't make you feel like an inconvenience to come in and order. read more

Ok we got to this place 15 mins and they didn't open till 11am they opened early to let us out of the 100+ heat, nice guys :) We went inside to a very pleasing to the eyes burger shop. I was blown away by their soda machines with touch screen, very futuristic. The cup was fries was enough for 2 people and the burgers were large, juicy, fresh, and full of flavor. They would be a 5 stars if their prices were 1 dollar less. But overall I would gladly return very good food. read more

Holy overpriced! With everyone all abuzz about this place opening up in AZ, I figured we would have to give it a try sometime. Well, we were out and about in the EV this weekend and figured now was as good as ever. Things did not start off well. First, the music was so LOUD! Some poor old lady walked in and covered her ears the second the door opened. I also hated the peanut shells. It was stupid, poorly executed and had no business being in a fast food burger joint. Steakhouse or BBQ place, maybe, but not here. Apparently the ordering system is difficult because it took the 6 or so people in front of us forever to order, but for us smart folk, it takes about 30 seconds. Now to the food. It costs 4.89 for a single patty bacon cheeseburger. I can get a Baconator combo at Wendy's for that price. That's just the burger here, so for an extra 2.59 I can get frys (a generous portion at least) and another couple bucks gets me a drink. I'm practically pushing a 10 dollar combo here! This is fast food right? I couldn't help but compare it to In'N'Out and this place was failing miserably! Our food came out in roughly 5-8 minutes and we went outside to eat because the music was unbearably loud. The frys were decent, nothing to special and I found the cajun fries to be very dry feeling in my mouth. The burger was such a disappointment. It was small and very smashed when I opened it. The meat was very well done, and not juicy like they said it should be. The bacon was decent and the cheese was well, cheese. Overall, a pretty lame burger, especially for nearly 5 bucks! Obviously, I was disappointed. I know 5 bucks for a burger isn't a lot, but for fast food, it really is. It's a shame that our President hasn't had the joy of experiencing decent burgers, because this place is not good. This place is definitely a fail for me, but at least my food was edible. read more

Well back again will need to find a different place. It's so gross the health department needs to pay a visit. Don't understand why 6 employees in the back with only 2 cooking. The only female finally cleaned some tables but only half way she couldn't be bothered to clean the chairs nor tidy up the floor. Someone emptied the trash with no use of PPE on, and never seen him was his hands. We received our food before he went to the back but still read more

I will never go back to a 5 guys. The food is way over priced and I personally feel sick. I'm very dissatisfied. At least the staff was nice. read more

The burgers... Taste like real beef and not fillers! Delicious! The fries weren't my favorite part of the meal. I had the Cajun, which I'm sure were more flavorful than the regular... But still nothing to write home about. They make up for it with the tasty burgers and drinks. Who doesn't love any place with a Coke Freestyle machine?! :-) I'll definitely be back. read more

Yeah. Super pricey. Over $14 bucks for a greasy poorly made sloppy burger, with two stale 4" burger patties. A large drink (the highlight of the visit was they had MELLO YELLO) and some extra salty fries. Will not go back. Chuckbox has ALWAYS been the place. read more

I will make this real easy for you. Just go to in-and-out Burger if you don't want to feel gross and poor. read more

Great burgers! Man I don't know... I think this is probably the best hamburger I have had in a while! Cool atmosphere too!

Awesome burgers and fries!! This is one of the best places to get a great burger!!

I have to say that this is one of my favorite places. My only hesitation is that my brother was in Army at basic training in South Carolina and said they are better out there, but still good. So I am holding out a star for a little inconsistency across state lines. The burgers do take a little long, but at least I am not getting a bloody burger, the jalapenos are the freshest I have ever seen and very tasty. The fries are big enough for 2 or 3 people. My girlfriend isn't a burger person and absolutely loves this place and actually recommended we go there one night. read more

My hubby loves this place and would give a 5 star. I don't and would give it 3, although I do appreciate they're custom made to order. Fries are greasy and not my thing. Burgers are just average. My husband says the key is to let your burger sit in the wrapped aluminum for a couple minutes so everything gets steamy, cheese melts and bun softens. That would probably help. Yes there's free peanuts but I don't love peanuts so that doesn't add anything for me. Hot dogs are a nice option. read more

After hearing so much hype about Five Guys Burgers I decided to try it out. My conclusion? OK, but nothing to write home about. It's cool that you don't have to pay extra for toppings like cheese, mushrooms, etc., but of course all that is built in to the price (around $6-8 per burger). Personally I prefer grilled burgers over fried, but it's good quality meat compared to the typical fast food joint (which should be expected given the difference in price). I didn't care for the fries, although they weren't bad. A bit soggy for my tastes. Five Guys is obviously proud of the fact that they use peanut oil--there are posters and burlap bags of peanuts in the store alerting you to that. While peanut oil is an improvement over canola and corn oil based on its lipid profile, lard would be even healthier and probably taste better. (Of course many people buy into the propaganda that ingesting saturated animal fat clogs one's arteries and leads to obesity and heart disease. Not true.) What's interesting to me in reading some of the other reviews is that In-N-Out is held by many to be the standard for good burgers. Personally I can't stand In-N-Out...I think they're about the worst tasting burgers around. I would rate Whataburger much higher. Of course taste is highly subjective, and as the adage goes 'To each their own.' For what it's worth, I consider Five Guys better than In-N-Out, but that's not saying much in my opinion. To summarize my view of Five Guys: overrated and overpriced, but not extremely so. read more

Really like this place but the customer service at this location has ruined my expectations for Five Guys and can give 2 stars only. I ordered 2 burgers and 2 fries to go. One burger with mushrooms and another burger without the bun. Waited a few minutes and they called my number, I was handed one brown bag and asked is this everything, he said, "Yes, 2 burgers and 2 fries". I got home and only had 1 burger. I was frustrated, called and asked what happened, they said oh sorry we forgot to give you the burger without a bun. I said I couldnt come back for 30min to pick it up. Upon my return, they didnt remake the burger but gave me the one they forgot to give, it wasnt even warm. No apology or compensation, acted as if it was my fault that I didnt get it. Very bad experience, I wont return to this location and hope other locations can deliver a 5 star experience read more

Pretty darn good. The burger was addicting. I had to stop myself from eating too much. Fries were tasty, we added more Cajun spice to it and I liked it. The drink machines are lots of fun with very creative flavors that you wouldn't normally find. Next time I think I'll want to have a little more fun with trying different toppings. read more

After posting about a visit to the Tempe location on facebook, a buddy expressed a desire to check out Five Guys. I met him at the Val Vista location today for lunch with my 4 month old and he brought his 6 year old. As always, the place was very clean, and although it was lunchtime on a weekend, we were through the line quickly (must have been before the Mormons got out of services). We both ordered cheeseburgers and his son got a grilled cheese, along with a large order of regular fries. My buddy loves CheesburgerCheeseburger, so I was anxious to hear how FG compares. He took his first bite and had a very suprisingly pleased look on his face. The double patty cheeseburger, complete with plenty of accoutrement, was jucy and flavorful. After a previously distatetful experience with the cajun fries, the regular fries are absolutly superior. The staff at this location gets extra points for checkin in on us (they knew we had a first timer on our hands) and going the extra mile. I wanted my friend to check out the cajun fries, but they didn't have any cooked up, so they just gave us some spice to put on the extra fries that we had. Then, they called the 6 year old over to the counter and gave him a WHOLE NEW FRESH bag of cajun fries. "We didn't have any samples for you, so we decided to just cook you up a whole batch." Seriously awesome service! Sure, the lunch for 2.5 of us cost $25, and I'd only really go for something special, but I have a feeling every visit will be quite excellent! read more

The first time I went here I had a bad experience. The burger was super greasy and the fries were cold and soggy. So I decided to give it a shot again. The burger was a little better this time, but still dripping with grease. And again the fries were cold and soggy. And if you plan on eating here make sure you the only thing you have planned after is to go home to take a shower. You and you cloths are going to smell like greasy food. For paying close to $15 for a burger, fries, and a drink you would think for you enjoy your meal. And it would be very expensive for a family to dine here. The service wasn't very friendly, and it's way to loud to have a conversation with anyone. I will never eat here again. read more

Pretty tasty, hearty burger with natural cut fries but, overall, nothing really special about this place. The inside looks just like In-N-Out with signs covering the walls proclaiming all the positive reviews around the states it's received - almost like they're trying to pressure you into liking it. Well, it's great that the Washington Post really liked your burger, but this is Arizona and it's nothing new. The lady got my dad's burger wrong. She and the rest of the staff seemed a bit rushed - it was busy but I'd rather wait for a burger done right than have it rushed through. Dad changed his mind on cheese and never asked for bacon but got both. At least we didn't get charged for them? Burgers came wrapped in tin-foil (mine was also double-wrapped... ok?) and the fries were in a cup, all came in a bag like carry-out whether or not we ate inside. If you think In-N-Out is completely over rated (and it really is) and don't mind not having a drive-thru, this might be an alternative for you. Instead of In-N-Out's super thin burgers and fries, you get two hand-formed patties with free toppings (I got grilled onions and bar-b-que sauce, though both bacon and cheese will cost you) on a normal sesame seed bun. Their fries are also thicker and naturally cut with a nice seasoning. I spent $20 on two burgers, a reg. size fry, and two sodas. Pricey for fast food style lunch. I know I've gone a bit back and forth in this review but bottom line: I won't be back. read more

After visiting this location and the one in Scottsdale near where I live, I have to say this chain is just OK. It's a tad overpriced, and the food is good, but it's too much for a place that doesn't even bring the food to your table. Fries, burger and a drink came to $11-something! Yikes. If I were craving a burger, I'd head to Red Robin instead of this place. My credit card was hacked the day after I went here too. Coincidence? Probably, but that left a bad taste in my mouth! read more

After waiting for all the Yankees to finish overwhelming a new place, I finally tried out Five Guys. There is no mention of a 'double' Pattie burger, but that's what a cheeseburger will get you. They may be handmade, but no taste and the bun is ridiculously small for that burger. I didn't order fries, but saw several greasy, greasy cups full of them. No wonder Americans are grossly overweight. If Obama thinks this place is great, I'm so glad I'm a Republican.....never again...In and Out is worse. I cannot fathom what either of them are 'famous' for....on the plus side; the peanuts were tolerable at Five Guys. read more

Food is good but it really makes me wonder when the inside and outside dining areas are not clean. Even asked an employee if I could have a wet rag to wash a table and was told he would take care of it. Never came back. When I waved him down he brought some dry napkins I could use. Explained that the tables had not been cleaned for days and had black soot on them. Went inside to speak to a manger and was told the outdoor tables don't get cleaned until the end of the night and would not help even though they weren't busy. Said I could call Christopher on Monday to complain. read more

I'm only giving it 3 stars because of the price! But the burgers and fries are delicious. The burgers are made to order just for you! Has a good amount of toppings for your burger. The fries are amazing! They have spicy fries as well! But for the price, enjoy every bite! If anyone has an recommendations for a good burger in the valley...please let me know!! read more

Terrible customer service at this particular Five Guys. First off, they messed up on my order and was short a burger and when I called them, they didn't seem that bothered by that and said that we had to drive back to pick up our burger. They were very stingy with the fries and gave the bars that they could get away with. Then, I called them to pick up the burger to see if they would make it so it would be ready when we arrived but the girl, Hannah B abruptly hung up the phone while I was talking. So I had to call again and spoke with the manager and he didn't seem to want to address the issues that I had so when I arrived, I saw that there was four workers behind the counter talking to each other and they were not productive. So we still had to wait for the burger and said that there was nothing they would do for us wasting our time and gas so it was a terrible experience all around. I have been to other Five Guys and they have had excellent customer service and put our guests as a priority. read more

I have eaten there a few times. And the burgers are pretty good and they give you a crazy amount of fries. My daughter loves the soda machine. But it is over priced so we would eat there more if it was cheaper. read more