Don't waste your time or money. I have heard good reviews of this place and gave it a try. The burgers are very, very, very greasy and not flavorful at all. The toppings and bun slide all over when you try to eat the burger. I love a good burger and this place is a complete waste of time. If you want the best burger in the Phoenix area go to The Chuckbox in Tempe. The Chuckbox is 10 times better than this crap place. read more

I don't discriminate against a good tasting burger. Five Guys does not disappoint. Their cajun fries are good (and please note their "small" size is not small at all). You select all your toppings when you order (tomatoes, mushrooms, onions, BBQ or A1 sauce, etc). If you haven't tried one of their burgers, don't pass this place up. read more

Stopped here with my wife and daughter after hearing a few friends say it was amazing,.........Very disappointing, I mean the burgers aren't terrible but they are not great either Just kinda there you know what I mean. pretty pricey as well I think 3 burgers and 1 large order of fries and 3 drinks was like $27. In and out is a much tastier and affordable option. read more

Great burger-they never skimp on the fries and the buns are never stale. I could do without the dine in however, it's usually too busy to sit down and enjoy a meal. I just take it home. You can pay a lot more at other boutique burger joints (Coal Burger leaps to mind), and get a lot lesser of a product. read more

Food is good but it really makes me wonder when the inside and outside dining areas are not clean. Even asked an employee if I could have a wet rag to wash a table and was told he would take care of it. Never came back. When I waved him down he brought some dry napkins I could use. Explained that the tables had not been cleaned for days and had black soot on them. Went inside to speak to a manger and was told the outdoor tables don't get cleaned until the end of the night and would not help even though they weren't busy. Said I could call Christopher on Monday to complain. read more

I came to 5 Guys with high hopes. I saw the new "Daym, Daym, Daym!" schmoyoho youtube video and was craving a good burger, and it sounded amazing. I decided to be very open-minded and went all-out for the double bacon cheeseburger. I'm not a glutton or a health-nut, I eat healthy/fatty in moderation. I'm also not a food snob nor a food slob, I've eaten my fair share of expensive meals and microwavable dinners. AND I'm not picky, I will eat just about ANYTHING as long as it's good (except sauerkraut and pickled things that aren't pickles) Here is a totally honest summary: Soggy flattened bread, fatty bacon, grease all over everything, 75% of my fries overcooked brown and burnt, and tasted little or no seasoning on the beef (Although I noticed they don't clean much of the grease off the grill lol). However, the properly cooked fries were very good and crunchy on the outside, warm/juicy on the inside. The beef and bacon were cooked the right amount, and the beef was very juicy. The cheese was your standard melted American Cheese which I'm neutral on. Wasn't worth the $7 for the burger in my opinion. After eating it I felt tired and uncomfortably full, my wife got sick even. The service was unremarkable as well. No one was happy or smiling, all the employees seemed to hate their jobs and have no will to communicate (Even when I talked to a couple of them). Visually the chain has the most unappealing decor I've ever seen, everything is white and cheap... and for Christ's sake your food comes in a greasy grocery bag. In & Out, Fat Burger, and Restaurant chains like Outback, Chillis, etc... win out by far over 5 Guys for me. Honestly one of the WORSTE burgers I've ever had. Even worse than McDonald's, and I hate McDonald's. read more

Love how EVERYTHING is included with the burger, hate going to Taco bell and being told that sour cream is extra .. they dont pull that - the fries are good bugers are actually tasty and service is good too read more

Terrible customer service at this particular Five Guys. First off, they messed up on my order and was short a burger and when I called them, they didn't seem that bothered by that and said that we had to drive back to pick up our burger. They were very stingy with the fries and gave the bars that they could get away with. Then, I called them to pick up the burger to see if they would make it so it would be ready when we arrived but the girl, Hannah B abruptly hung up the phone while I was talking. So I had to call again and spoke with the manager and he didn't seem to want to address the issues that I had so when I arrived, I saw that there was four workers behind the counter talking to each other and they were not productive. So we still had to wait for the burger and said that there was nothing they would do for us wasting our time and gas so it was a terrible experience all around. I have been to other Five Guys and they have had excellent customer service and put our guests as a priority. read more

Great burgers Neat concept to the old burger Staff was ok The need a Mgr that washes his hands Luckily he did not handle my food read more

One of our families favorite burger joints! Love that everything is customized to your liking.

Very disappoint in the burger!! Very sloppy presentation. Quality control isn't there. I got 3/4 of a patty and very little grilled onions and mushrooms were from a can!!! I ordered lettuce but it was sparse, too. The Burger had no flavor. However, loved the french fries and the cool soft drink machine was fun to operate. Didn't like all the yelling from the cooks. Would rather have had an IN and Out burger any day! This is certainly NOT the best burger in the Phoenix Metro area when we have Joe's Farm Grill, Delux, Zinburger and Bluburger. I don't desire to ever return and will head to IN and Out the next time for a quick burger meal that has these Five Guys beat in quality and value. Don't waste your money. read more

My first time here I didn't think it was as good as all the hype people told me about it, but the bext few times I realized their burger is Amazing and the fries are the best thing. Be sure to order the regular fries, you get a large portion. read more

I hate to admit it, but I like 5 guys better than In-n-Out. I'm a Cali native and grew up on In-n-Out and I wanted nothing more than to say that 5 guys sucked and didn't compare. Even though it is way over priced, the burgers are awesome and the fries are dope. read more

Took the kids out for diner and wanted something different. I kept driving buy Five Guys on the Way to California Pizza Kitchen and I always wanted to try it out. So we decided to try it this evening. The atmosphere is fantastic. They give peanuts out for free and you can throw the shells on the floor, so the kids had a blast. The soda machine is really cool too. Like nothing I've ever seen with a huge selection of different drinks. You really have to see it. First off I thought it was a little expensive. The hamburger was a little under cooked but even so the taste was eh. I've had much better and I haven't tasted much worse. They give you a heaping order of fries and they tasted ok but nothing special. One thing that struck me was how really uninterested their employees seem to be. Most places are making a better effort of greeting you, asking you how things are, and saying goodbye. There is obviously no training or effort to great customers or treat them friendly in any way. My kids had a blast and they loved it but we won't be going back. read more

When my parents told me this place was amazing. I knew it would have to be to please them. They were right, five guys has delicious burgers and the fries just taste like real potatoes so that is always a plus! Service was really good and they more options for toppings then most other places. Overall it was a good experience. read more

So... let me tell you that I will always be and forever be an In-N-Out fan, my stopping by Five Guys was based solely on curiousity on why this burger joint was the favorite of President Obama. As I was driving down Val Vista last night, I happened upon seeing a five guys location, and at first thought it was closed because there weren't any cars parked by it but I saw the open signs, and had passed through the intersection so I had to flip-a- bitch to get back to the Dana Park Plaza. For a burger joint with national acclaim... you would think it would attract the same kind of traffic that one is accustomed with at In-N-Out but sadly not... although it was a Tuesday night so maybe it was an off night. Walked into the store and it had the similar boards of In-N-Out in the store but not the same layout... where at In-N-Out has the look of a diner with booth seats and swivel chairs and the like, here it was signs galore advertising the greatness of Five Guys it was like Five Guys glorification with all the different accolades from news publications and food critics. And it was faux wood tables and chair with high tops too. But it's the signs that get you, they're on the walls, hanging above the counters... signs, signs, and more signs. I think a little more modesty would be best but if this is how Five Guys wishes to market their brand that's their perogative... I like a clean simple look. Ok, so back to ordering my food. I had to ask what the difference was between a regular burger and a little burger... I was thinking patty size but was told that the regular was a double and the little was a single. I ordered a regular cheeseburger and was told that all the toppings were free in addition to, so in a way I liked that I could add all the topping without being charged an additional 50 cents but still, the price of the cheeseburger was pricey at close to $6, I also ordered a side of the regular fries. Wait wasn't long and since it was close to closing, I was able to score some additional fries. I did notice something that five guys was lacking and that was milkshakes. Milkshakes are awesome to have with a burger, and if In-N-Out and Smashburger have them why can't Five Guys have them too? But I digress. The meal itself. So... I remember reading one sign that said, "best fries around..." Tried the fries and yea... they're really good! In-N-Out fries are lacking, they're on the small side and sometimes tend to get soggy barely 20 mins later, it's the type of fry that must be consumed soon. Five guys on the other make a really good fry, it has good seasoning and a slight crisp, not too crispy, and some limp to it... it's like a medium fried fry if that exists. It was good... and if I ever come back, I'd be back for an order of fries. As for the burger, a sign said, "A taste of heaven in a bun..." yea... that's pushing... it's not heaven... with all my toppings of grilled onions, grilled mushrooms, lettuce, tomato, pickle and bbq sauce with the double patty and the cheese it was a stuffed burger but it wasn't like OMG this burger is bomb kinda experience. Maybe I'm spoiled by the slightly toasted buns at In-N-out and my animal style cheeseburger with the thousand island... my five guys cheeseburger can't compare. It's good but not great and yes... it's filling but not worth $6! So with the cheeseburger and fries, my total came out out to $8.64. Pricey compared to In-N-Out... where a #2 (cheeseburger, fries and drink) comes out to under $3 and add in my animal style with my neopolitan shake... it still comes out to around $5. So price comparison... In-N-Out is the cheapest, burger comparison, In-N-Out again, and fries... well Five Guys wins that. Overall appeal, and crave factor... yea... it's still In-N-Out for me... I'm not yet getting off the bandwagon. read more

Yummy Bacon Cheeseburger. I'll go back next time I am in Arizona, or if they open one in Las Vegas.

After all the hype and excitement about this place I gave it a try.... not impressed. Expensive for an average burger. The only thing that was cool was the free peanuts but then again, not a huge fan of peanuts with hamburgers. GO TO SMASH BURGER INSTEAD!!! read more

I missed the memo that the burgers not designated as little are actually doubles. So, I've now eaten my first ever double cheeseburger. Good thing I was starving. On a normal day, I'll have to remember to get the "Little Cheeseburger". The cajun fries have a little bit of a kick... nothing crazy, just a little flavor. The thing that I was most entertained by was the super awesome digital Coke fountain machine. There must've been at least 50 different flavors of Coke products, many of which I've never heard of like Raspberry Coke or Orange Coke. read more

A lil pricey for just burgers and dogs. I guess the free peanuts are supposed to make up for it? Oh can't forget to mention the great soda machines as well read more

Amazing burgers and great service plus enough fries to feed an army! Sure, the price is a bit higher than most places but the only burgers in town that hold a candle to Five Guys are Culvers and Rumbi. read more

Average burger, average taste, above average prices. Anyone who thinks this is good food has no credibility when it comes to food. If you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. I go to Columbus OH for work, Graffiti burger is the place over there. They have a big sign over the Five Guys in Columbus. I passed by the Five Guys, almost empty, go to Graffiti, PACKED. There is a reason for that, they serve the best burgers around. I so wish AZ had a place like that. Until that happens, I am in search for the best burger in AZ. read more

Yum. Messy & delicious. Burgers are great, but the fries could use some work. They're always super greasy.

Love the burgers. They are hot and juicy and cooked to order. Vegies are fresh and crunchy. So you ask why not more than a 3 star review? Because the fries suck. Yes, that's right, they suck. And they pile so many in your bag that no one in their right mind could ever eat them all. Don't really want to dig through a pile of gross fries to get to my burger, Five Guys. read more

I've never had a bad experience at 5 guys in my life and I have went to several locations on several occasions. Tonight, however, was different. Messed up order twice, cold and hard buns, cold burger, and staff that spent too much time dicking around and not enough time doing their jobs or providing the type of service 5 guys is known for. Disappointed and will not be back to this location :(. Sad considering it's down the road from my house! read more

The crew at this Five Guys is about as entertaining as it gets. Not only do they get your food fast they put on a show as you wait!

We've always had friendly service here and our order is always correct. The burgers always taste great. The portion size of their fries is huge but the quality isn't great. They're usually on the soggy and warm side instead of hot and crispy. If the fries were continuously good I'd have given 5 stars. read more

Great Burgers! Really fun place to stop by for a burger. Everything is fresh, well prepared and a lot of options for toppings and prep. The double burger is ridiculous! A little pricey compared to In-N-Out right next door. read more

In general the food at Five Guys is pretty darn good. However I would recommend you check your food to make sure they got all the condiments you ordered on it. When they're busy they tend to forget a condiment or two. Other than that the place is clean and orderly. Good atmosphere good music. read more

I almost never eat hamburgers, but I went to 5 guys because I've only heard good things. I've been back 3 times in 2 months. That's more burgers than I've had in the last 5 years. Also, the fries are the best I've had in a fast casual restaurant. YUM! read more

Lots of great things at Five Guys! I've been there today for the first time and the first thing that amazed me was all the toppings you could choose for no extra charge. The second thing was this amazing soda machine that has every soda you could wish for. I got a cheese hotdog, my fiance got a bacon cheese burger, and we both got Cajun fries. The hotdog was good, not overwhelming. Toppings definitely improve it greatly. The burger was also good, yet not as great as In n' Out. Also definitely brought to another level by all the toppings. The Cajun fries were the best fries I've had in years, not kidding. Great potato flavor, perfectly fried and the Cajun seasoning was spot on. And, big plus for me, they have malt vinegar to pour over them, if you have a weakness for that! The restaurant was clean, had a charming decoration (covers of magazines that featured Five Guys, quotes about the food by famous people, and so on), the staff very friendly, and they had a wheelchair accessible table, which is very thoughtful. Overall a decent place to eat, yet a tad pricey for the taste and size of the food. read more

This is my new favorite hamburger joint in Phoenix. The hamburger meat is juicy and tasty. The toppings are fresh, but are the same toppings as a lot of other joints. The meat is what makes this burger - it is simply fantastic. The french fries are tasty and are best served with malt vinegar and ketchup. The free peanuts are a nice touch and serve as a something to nosh on while the food is being prepared. My favorite burger joint in AZ. read more

I always have a great experience at this restaurant. The staff is very friendly and attentive. Quality of food is excellent, from juicy burgers to fresh fries. It is a great place to take our little ones because they have a couple of large tables in the back. Added bonus: the music is always amazing. Yes it is pricey for a burger joint, but you get what you pay for. read more

If you're craving a burger, this is the place to come. Great service, great food, and super fast!! We will definitely be back.

Burgerfi is shit. Five guys does it right. Come eat a real burger here!!!!!!!! Even a little burger and small fry would fill up a hungry man!! Bravo read more

I eat here often, it is near my house, I like the burgers, and the fries, but I cannot rate it better because : The price. In and Out burger taste just as good. Granted the burgers are larger at Five Guys, and you get a ton of fries (which are good) however, when I spend 15 bucks for a burger, fries, and a drink, that is a bit much. That is more than if I had went to Ruby Tuesdays and had a triple prime, which I love. My other complaint is the packaging. The brown bag does not cut it. It makes the food messy and hard to extract because they pile the fries on. The peanut thing is kinda gross as well, anything that is Communal typical means dirty. The music is always good, I never ate there where I would describe it as "blaring" like one reviewer, and I am a pretty quiet person. I typically read a magazine while eating there, and the volume does not distract me. If they dropped the price by maybe.....half....it would be killer, but the price is what kills it for me. read more

I saw a story on the TV about this place and decided to give it a try. It was a good burger. It is bit pricey but oh well. It was juicy and had good flavor and the fries were tasty too. Not reinventing the wheel by any means but my burger tasted good and that's what it's all about. read more

Kind of hard to screw up burgers and fries. I dig it-of course it's horrible for you, but everything in moderation.

Five Guys is a little pricey when it comes to burger joints but waddling out the door in a near food coma makes it worth it. The portions are huge and totally delicious, I can hardly make it through my burger much less the fries. This place is a winner. read more

Customer service is amazing and the food is great. The staff was constantly asking how I was and if they could help me.