Unfortunately cannot not give them zero stars, that's what they deserve. Place an online order tonight at 5:35 PM and was told order would be ready at 6:15 PM. When I arrived was told order was not ready yet so stepped aside and waited. Waited 30 MORE Minutes, watching people who walked in well after me order, get their food, eat it, and leave. At 6:45 when I asked about my order was told it was not yet ready and cancelled and walked out. Wasted 1 hour and 10 minutes of my time, my gas, and got nothing. If I owned this franchise the manger on duty would be immediately fired for incompetence. Unacceptable and will never spend a penny here again read more

Five Guys never disappoints! Fresh, hot, friendly, and always with a smile. Keep it up!

Five Guys in Huntersville, NC has the best burgers and fries! It's always clean and the staff is attentive and fast. When I want a real burger, made with topping I choose and no artificial crap I come here. My stomach thanks me later. Sick of the artificial crap from other food places. You can taste and feel the goodness of real food afterwards. So glad I found this place! My husband loves it too. read more

Five Guys never disappoints. The burgers are very tasty and the fries are abundant and good. The service is always great. Staff is very friendly. When you order each burger has a number so you know which one is yours. You can grab as many peanuts as you would like. Whether you are waiting for take out or eating in the restaurant... peanuts are available. The vibe is very casual. It's never too loud. There are plenty of tables and chairs. We typically will go the takeout route. I have always recommended 5 Guys. I hope you enjoy it as much as I do. read more

everytime I come to Huntersville I do a mobile order here. always made right and people are friendly

The managers are incompetent and rude to guest and employees. I called to confirm that my online order had gone through with the correct pickup time because of an issue with the app, and during that call the employee Luka kept talking over me and saying i need to call customer service line. I was finally able to explain to him that I needed to be sure the order wasnt going to be made immediately and only at the pick up time. He said he'd ask a manager to which I hear him ask and is dismissed by said manager (no one would give me her name to report her) saying i cant do anything about that. To Luka obviously doesnt know what to do other than to hang up on me. Overall, the managers are rude in-person and the employees are just as incompetent as Luka was on phone. Hope this reaches corporate as theyre number doesnt work and this store needs re-training on customer service, hospitality and a general run down on their jobs. read more

As is the case with any Five Guys, they are good and have the process down! This location is now my "home base" for ordering in the area. LOL! The burgers and fries are always on point, order is always correct and I leave satisfied! Staff is always great and welcomes you upon waking in! Located in a large shopping center with a ton of other establishments (shopping, food/drink, pharmacy, fitness, mail, etc.), it's perfect for stopping to grab that great burger on the go! read more

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Love 5 Guys and this location hits the mark. Burgers are always fresh and they get my order right every time. I love that they make a fresh order of fries when you arrive to pickup an online order, opposed to having the fries sit in the bag and get cold. Staff is always helpful and the store seems pretty clean. read more

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I'm a fan of five guys, haven't been in a long time and tonight we decided to come and we ordered 2 plain hot dogs and a little bacon cheeseburger and they mistook it as a little cheeseburger with a pinch of lettuce and a handful of pickles Definitely not coming back for another decade or so read more

Five Guys - Little cheeseburger - Fast Food Near Me - Huntersville, North Carolina

Such an amazing time at this burger shop. Can't wait to eat here more with my discs. Really great read more

Five Guys - Dog burger - Fast Food Near Me - Huntersville, North Carolina

First I would like to say that I would not recommend this place unless your rich, we spent 56 dollars on 3 burgers and 2 things of fries, the atmosphere was blah, the service was ok, and the food was just ok. I slipped in the bathroom and in the hallway to the bathroom because there was water everywhere, would not recommend. read more

Five Guys - My buddy's Hamburger - Fast Food Near Me - Huntersville, North Carolina

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This used to be a good five guys but it was really disappointing this time. Burgers slapped together last minute, took 30 min longer than promised in the app and, while the manager seemed to be busting her butt, the other employees looked completely lost with zero sense of urgency. Probably won't be back to this location. read more

Rude employees- constantly talking loudly and not working. Sub-par poorly prepared food when there are 5 people behind the line doing nothing but yapping about football and baseball. Ordered a double cheeseburger, when it came out, looked like a semi had run over it. Employees remade it the 'proper' way but not after a unpleasant and unprofessional back and forth from some of the employees. Definitely don't recommend this location until the get their employee's act together or hire a entire new staff. read more

I've had my ups and downs with Five Guys, but I have to say that this one really made the grade. Located in Torrence Village (across from Publix and Harris Teeter), you can't miss it when you pull into the strip mall. Parking can be a bit crazy, often around lunchtime there are many that are parked parallel in the back on an unmarked curb. The restaurant decor is the typical Five Guys "Our burgers are the best burgers that have ever been imagined" posters and newspaper clippings, with accolades from every venue of media on the globe. They are quite proud of that burger, like it's bordering on clinical. To each his own, I just always judge the product a bit more critically when places do this. Put your money where your mouth is! The service is superb here. Employees that actually want to be there, management that is actually working the line and communicating with staff AND customers. It's like every pre-notion about fast food has been flipped upside down. I ordered the "little" Bacon Cheeseburger (ain't nothin' little about it) and a side of fries. While still pricey, you are getting a good bit of food. The 'small' fry is indeed served in a 'small' fry container, but the cooks always dump a good 2-3 pounds of extra fries in the bag. Again with excellent service in mind, the time from ordering to receiving a made-to-order, heavy bag of food was about 7 minutes. Starting with the fries, they were piping hot and seasoned well. Not overbearingly salty and not too oily, just right. Also, they seem to only use salt, no other fancy seasonings, which is fine by me. I'm by no means a fry purist, I always dip my fries in something, which is why I'm glad they only carry Heinz ketchup. A+ on the fries. On my burger, I ordered Lettuce, Tomato, Mushrooms, Cheese, Grilled onions, and Ketchup. Compared to my last experience at Five Guys, this burger was much, much better. This is exactly what all the over-sized magazine covers on the walls and television quotes are talking about. Perfect medium-cooked patty, toasted eggy bun with a generous helping of melted cheese, a really juicy & thick slice of tomato, and just the right amount of onions, ketchup, and mushrooms. The patty was an absolute star here. Only one issue on my burger was a miscommunication, I asked for grilled onions yet the onions on my burger were raw. Not a huge deal as I love onions, but their raw sharpness didn't work well with the rest of the profile. Still a great burger. Please, take note if you come here and indulge on the free peanuts they offer that this isn't a Longhorn Steakhouse. Some dude, not sure if a jerk or just incompetent, was shelling peanuts and throwing them on the floor. They.... don't do that here. Awesome experience here, I left satisfied and a little less annoyed at all the self-acclaiming decor all over their dining room. read more

Five Guys - Storefront. 8 posters of success before you even walk in! - Fast Food Near Me - Huntersville, North Carolina

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When that craving for a fresh grilled-type hamburger hits, I'm looking for the closest Five Guys. Luckily, I was close by this one yesterday when that urge hit! It was around 12 PM, & the lunch rush from Presby Hospital & the Reese Blvd. business park had not arrived yet. I was able to walk in & place my order immediately. As with every other Five Guys, the friendly employees greet you before you even get to the register. Yesterday, I got my usual: little bacon burger with ketchup, mustard, pickles, & jalapeños. Within about 6 - 7 minutes, I was on my way with my glorious burger. The place was very clean, high sanitation grade, & the drink area was free of clutter & trash. There's plenty of seating & lots of windows for natural light. I love that you're able to see the "kitchen" area all out in the open. You can watch them cook & prepare the burgers & fries. read more

Five Guys - Fast Food Near Me - Huntersville, North Carolina

We happened to get off the expressway to avoid a slowdown of some sort, and while bypassing the slow part, we stopped for lunch. Five Guys in NC was just a pleasant as our regular Five Guys in Michigan :) Our burgers were all delicious, and we usually share an order of fries. I'm not sure if it was a regional thing or what, but our regular order of fries was much smaller than usual. No worries - we didn't starve ;) read more

Five Guys used to be a favorite, but cold buns, thin patties, high prices, and wildly screechy chairs has me feeling rather 'meh' about this place. Oh and don't forget the complete lack of respect for those of us that DO love RANCH DRESSING with those amazing fries. Why do they insist on not giving the market what we want in this regard? It's like a quiet, pointless political war. read more

Food came out hot, tasted great! The employees were very courteous and friendly. Restaurant was clean, no complaints!

Good quality but way overpriced. $10 just for a cheeseburger alone. Get fries and a drink and you're pushing 20 bucks. I'll go to Chick Fila around the corner next time where a full meal is $8.99. I don't know how FG stays in business for long charging these obscene prices. read more

Slowest five guys I have ever been to. We ordered on a Sunday afternoon around 2... to go. There were not that many people in the restaurant. We were 4th in line and that process took long as well. All told, it took almost 20 minutes to get our food after ordering. Ridiculous. And no one apologized. Will never return. read more

Always cooked perfectly and consistent. Service is normal, never bad. The store is clean, stocked, and has plenty of seating. I love this place! read more

Kenny good server with good food made ;) Love displace Five guys my best Boorgur da best Sauce my favorite Drink be delectable Batroom cozy Come back soon! read more

Five Guys - Food make good - Fast Food Near Me - Huntersville, North Carolina

Just wanted to thank the staff at five guys on Gilead tonight -- they were so happy and upbeat. We hadn't been since November of 2019 but my 6 year old was craving a burger! In a time when it's hard to get people to show up they showed up and just made my night! If you or your kids were on shift tonight -- thanks for all you do! We will be back soon just because of you! read more

The music is so loud you couldn't hear people at your table talking without yelling. I know it's a burger place but it was a bit ridiculous that they were blaring Alice n chains music so loud. There was no one else dining in the restaurant but it was still a long wait for a burger and fries. I've been to Five Guys before but never this location. I always enjoy their burgers. The little cheeseburger is huge and more than enough food for me. The small fry is large enough to feed three people. Large portions and great food. I was so hungry I don't have any pictures to post ! read more

OMG - They have the BEST FISH TACOS!!!! Yum!!! Just kidding - no tacos here, but great burgers! In all seriousness, I love how all Five Guys are consistent in their food quality... They're known for their fresh cut (and the known origin of) fries. They are actually listed as having some of the most fattening and high calorie fries across america - but, I suspect that's solely because of the massive quantity they give you with a regular/single serving. For anyone wondering, they cook them in peanut oil. They also provide free peanuts to eat while you wait. Though, if you have a child with nut allergies, you'll need to steer clear for both of those reasons! Beep beep beep... What's that?!?! Oh, it's just the dump truck backing up to dump the small order of fries you requested. All of the food here is served in a classic paper bag - whether it's for eating in or to go. That's just how they do! So at the bottom of your bag, you'll find your glorious and hearty burgers individually wrapped. Usually, on top of those, you'll find a plethora (yes, I just used the word "plethora") of fries. So, they have these decently sized paper cups which they use to scoop up your fries so you get a heaping cup of fries... BUT WAIT... THERE'S MORE! They then dump another heaping cup on top of that. Sure, you're left with a lot of fries all over the bag, but who in their right mind would complain about that. Afterall, you cannot really have too much of a good thing when that thing is fries! But note, two or three people can share a single order of fries. You can order the burgers with really as many smotherings and toppings as you'd like. I prefer meat, cheese, bacon (extra for bacon), lettuce, tomato, pickle and ketchup. They can be a little greasy, but many of the best burgers have a little extra grease to help them go down. And if you're a weirdo like my husband - who has a preference for Pepsi products so he can get Mountain Dew - I have to let you know they only have Coke products. But have no fear you yellow drink lovers... They have Mello Yellow. Phew.... Thank goodness!!!! read more

Five Guys - Five guys bacon cheeseburger (two parties) added jalapeños. - Fast Food Near Me - Huntersville, North Carolina

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A bad experience at another Five Guys restaurant made me appreciate what a great job this team does day in and day out. Quick, efficient, and always have great attitudes. I'm a regular here, and I've never had a bad experience. & thanks for always giving out healthy portions for the fries! read more

Went to five guys tonight. When we opened our food the burgers were completely soggy and inedible. The bag was soaked in grease. Do not recommend. Complete waste of $40 read more

The burgers were cooked perfectly and the order was correct! More importantly, the service was AWESOME! We arrived 15 minutes before closing and the cashier & cook were very nice and courteous...even though they were closing soon they provided great service and did not rush our order. Thank you to Kenya C and the cashier (sorry I forgot his name). read more

Burgers cooked to order with fresh ground beef a good selection of toppings and fresh cut fries on the side. What's not to like? The Five Guys founders knew what they were doing when they started this booming franchise. Simple and fresh will win the day as "burger" will sell itself when done this well cause American's love a good burger! This location in Huntersville is clean with a friendly staff, some of whom seem to have been around since opening so I'm assuming Five Guys does a good job on the take care of team members front as well. read more

Good burger place. I stop here everyone once in a while. Reminds me of burgers that you would make yourself. But the best part is that you don't have to make it. It's not fancy just basic goodness. Pick your own toppings and you can have as Ann as you want. Burgers have good flavor and feel that you get a lot for your money. If you get fries, be aware that they also give you a scoop for the bag. Don't know why but that's just the way they do it. Also they have free peanuts to eat while you wait. Again just a cool thing. I frequent occasionally and the quality is usually there. Go forth and conquer. read more

What has happened to my go to burger joint.I have noticed the burgers got smaller.Then the buns got smaller.no bigger than a McDonalds bun.The fries portion got smaller. Worst of all the prices have gone way up. Too high that the price will prevent me from going here anymore.I just can not afford over $20,00 for a burger{Little},fries and a drink.The sad part is the burgers and fries are good.But they are priced just too high now. Very sad. read more

Delicious fast food burgers. Trying to eat low carb? Get a lettuce wrapped burger. It's soooo good!! I always love coming in here because the staff is so friendly. read more

Love this close by always made exact to order location. Temporarily closed for remodeling, I'm hoping they are finally getting a shake machine! Yeah! One stop meals hopefully. read more

You really can't go wrong with their French fries and a double patty cheeseburger with bacon and grilled onions. Add some barbecue sauce if you're feeling fancy. I'd recommend a small side of fries though - you'll still get a bag, but instead of it being as big as your head it'll be about the size of your fist, give or take the average fist size. read more

Sorry guys for not giving you a better rating. Here is why: French fries Five guys is known for being generous with there fries (it's the reason you get $3 for an 8oz cup lately the portions for this location have been sub par. Is this a company wide thing or just this location? I dont experience this at other locations of Five Guys. Maybe it's a training thing? read more

I got take out. Left with grease in a bag. If that's your thing, go for it.

It's been a long time since I've visited a Five guys. When I entered the 1st thing I noticed were the peanuts, but I figured I should at least put in my order before I dive in. The ordering process was typical. It didn't take long for our order to be complete. My burger was cooked well and was correct howeber, it lacked flavor, like the basic salt. The fries were as delicious as always, fresh cut overfilled fries. Even the small is too much. We split our fries between the 2 of us. We are Togo and filled a back full of peanuts before we left. These locations seem to close down often. Probably because of the high prices. 2 burgers and fries came to over $20, but there's nothing like them. read more

I have eaten here several time over the years and enjoy the food and concept. I guess I just haven't been in a while. The pricing for me has reached the tipping point. Over $12 for a small burger, too many fries and a drink. It's just not worth the price to me anymore. read more

Five Guys - Water shaming. I would gladly pay .25 for a cup with ice than get this ridiculous size cup. - Fast Food Near Me - Huntersville, North Carolina

Worst service ever! The staff has no common sense and takes their time talking to each other instead of preparing your order! Horrible

Burgers are juicy, hot, gooey and delicious! Fries are just ridiculous - hot, salty and messy. Staff is always friendly and food is prepared fresh and to order. I don't indulge often but when I do I go all the way in and just accept the guilt. They are expensive as well. Another reason i don't indulge often. read more