Even though they were closed, Trent the cashier was nice enough to still take my order and prepare food for my kids and me. He could have easily turned us away, but instead he showed kindness and went the extra mile. Our food came out fresh and hot -- exactly what we needed. I keep coming back to this Cook Out because the service is consistently exceptional. Thank you to the whole team for always making it a great experience! read more

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So I just left cookout. It would have been my first time experiencing the establishment. There was noone at the register but there was a lady changing the garbage. She looks at me and says she will be with me. No problem. Mind you, I knew she had to throw the garbage out and then wash her hands. I am glad to say, she did wash her hands but then she went to the drive through window. First experience was horrible. I walked out. 4.11.26 @ 12:43pm read more

We stopped in for two shakes and two cups of water. Upon completing our order it was way more than we were expecting. We were informed that a cup of ice water was charged as a cup of soda (that was policy). This is crazy! The staffer was very polite and gave us two bottles of water in addition to our cups of water. The shakes were good and well made. read more

Food is good sometimes but it will mess your stomach up! Idk why but aye ima keep on eating it cause it's the only option for late night cravings read more

Cook Out - Hot Dogs Near Me - Huntersville, North Carolina

I wanted some onion rings so bad! I went to Cook Out to get them. When I opened them up, there was a bunch of batter on them, once I opened them the cake taste and a wad of dough came out of one of them. They were not good, I wouldn't recommend them. read more

Absolutely terrible. Had to wait 30 minutes for one tray. Employees standing around on their phones. Do not come here.

They don't listen for anything, three times now I've gone to this cookout and asked for JUST cheese, lettuce, ketchup, mustard, and mayonnaise. Not add tomatoe on it too. I mean come on three times now they just go ahead and put everything on it and don't listen. Yall need to do better. read more

Haven't had a Cookout tray in forever and decided today was the day! Didn't disappoint either...just like I remembered! LOL! This location has two lanes for ordering (although many used the main lane and hardly anyone used the second lane). This caused the line to be backed up outside of the parking lot. ‍ All good! Line moved moderately quick! Staff was friendly and got the order right. No issues in my end! Located on Statesville Ave in Huntersville, by many other establishments. Definitely try them out and stop by! read more

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Food is not bad. Service is below average. Cashier at the counter had never even heard of artificial sweeteners. Another employee helped me get some sweet n low. There were two small black rings in my tray with my food that might have been onion rings at one time. I did not order any onion rings. They looked and smelled nasty. I decided not to make a big deal about it and just throw them away myself. The place is kind of trashy but not the worst place I've been in read more

I love cookout, but not this cookout. It of course suffers from the Charlie Brown Speaker Syndrome like every other cookout, but the staff is downright lazy. Half the time, you can expect to spend 30+ mins in the drive through, even if there's only one car in front of you. They are also very inconsistent with when they open. Sometimes, you'll get there at 11 and be told "we don't open for 15 more mins". Sometimes, you'll be in the drive through in the middle of the afternoon, and there will be staff inside, but they'll just completely ignore the drive through. Also, I once got a chicken sandwich that was raw on the inside. Not a huge fan of medium rare chicken, but maybe that's just me read more

2nd day open and 1st visit. Drive through is slow but all Cook Out Drive through tend to be slow. Traffic backs out onto Catawba Ave. First time I've ordered a BBQ plate but is was pretty good. read more

Cook Out - Entrance - Hot Dogs Near Me - Huntersville, North Carolina

just went threw the drive threw got home and no cheese curds drive threw clerk was nice and gave us all the sauces we wanted But I was looking forward to the cheese curds Especially after paying 17.00 for fast food read more

they have gotten the order wrong the past 5 times I've been at this location. they either forget half the items or get your order completely wrong. I ordered a chicken quesadilla and got 2 bottom buns with a slice of cheese inbetween. the male staff needs to retrained on how to speak around customers and spend less time being flirtatious with each other. the managers Have a lot of work to do regarding staff and quality of work. read more

This is my second time going here where they get my order wrong, food is cold and hard (patty seems hours old and over cooked). Definitely not the experience I'm used to having at other cookouts. The workers here are all pretty young and lack manners and customer service. read more

This was supposed to be my "quesadilla". Both of them turned out this way. Horrible service every time I go. No reason the food should be turning out this way. Just pure laziness. read more

Cook Out - I just left cookout and this was supposed to be my "quesadilla".... Not to mention the service is horrible. Do better. - Hot Dogs Near Me - Huntersville, North Carolina

I must say every time I've been in there I haven't had any issues food tasting still so I guess I can just say I'm glad I didn't have those experiences that the other people had and I actually like the workers in there they're real friendly talk to you ask you need anything so I'm just glad I had a great experience read more

Best bang for your buck for sure. I liked the double burger with fries and nugs. Good stuff for $8. Drive thru takes a second to get through but it hits the spot for $8. read more

Cook Out - Double burger with fries and chicken nugs - Hot Dogs Near Me - Huntersville, North Carolina

Went there to get a late night treat for my and and I. Ordered a strawberry cheesecake milkshake and a watermelon milkshake. Got something with peanut butter and plain strawberry. The workers either aren't paying attention or just don't care. Would give less than 1 star if I could. read more

Don't go here !!!! 1/2 can of salt on my box hotdog came out the waste bend .. save your $$$the manager said .. didn't u ask 4 seasoning salt .. looking at my box WOW read more

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I got my order I went home to find out that my order is completely wrong and when I smelt my drink it smelt like sewage water I hope I don't get sick terrible cu service never going back. read more

The good: Inexpensive food. Affordable and edible. You can go "all out" and practically buy the entire menu for $20. If you're fine with the quality and portion size you'd expect at that price, you're going to be satisfied. Speed of service is great. The bad: this particular location is a pain to get in and out of depending on the time of day. Accuracy here sucks. I asked for my sandwich without mayo and it was remade within a minute, but still had mayo (and honey mustard) on it. I'm not going to ask a third time to get it right. Oh well, I ate it. Portions are small. Four onion rings to an order -- think BK-sized. Disappointed. I dined in and the air conditioning unit sounded like a train horn in the distance; I was questioning my sanity by asking where the train tracks were. The trash cans were disgusting and sticky and smelled like a dumpster. Gross!! Average food, minus a star for accuracy and cleanliness. read more

Cook Out - Inexpensive - Hot Dogs Near Me - Huntersville, North Carolina

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This clean little drive-thru met my high expectations for the chain. My order was taken quickly upon arrival at the mic. The cars in front of me moved quickly. The cashier was nice. The prices are reasonable. The food was freekin' great! My order was correct. That's pretty much all you can ask for. I wish I lived closer to this location. It really did move customers along smoothly. read more

Cook Out - Hot Dogs Near Me - Huntersville, North Carolina

This used to be one of the better Cookouts. I used to hit them up 2-3 times a week. The quality of the food is now consistently bad, as is the service.. They have used up their chances with me. read more

So when you go somewhere and order a burger in the style thats IN THE NAME OF THE BUSINESS...Cookout Style (Chili, slaw, onions) and get home to open it and it's lettuce, tomato, onions, and ketchup, it's a bit of a disappointment. How do you mess up a simple burger? There are better burgers around and I guess my $ will go to 5 Guys or Pinky's. read more

I love the food here but twice within the past week they have screwed up my order. I ordered a double cheeseburger one day got home and it was a single. Today, I ordered onion rings got home and there were no onion rings in the bag. I called back and spoke to the manager Emily who said she's going to make a note to give me a free meal next time. I just wish they would get it right the first time. Updating my review and adding 1 additional star. I went back today to pick up my free meal as promised to me by the manager. Emily wasn't there but there was another manager present. His name is Keyshawn (I'm sure I spelled that incorrectly). However, he was very nice and very patient. The line was super long when I arrived so I called him and told him that I wasn't going to get my meal tonight because I didn't have time to wait in the line. He told me to pull up in front and he would bring my ordout the front door for me. That's what I call outstanding customer service. Third Update: Welp!! This is comical at this point. Pure comedy. Here I am updating this review for the third time. In regards to the paragraph that I wrote above about Keyshawn. Well, I failed to check my order before I wrote that review. I got my free meal home and guess what? You will never guess! They got it wrong AGAIN!!! At this point all I can do is laugh hysterically. I just don't understand what the problem is with this place. They are just never, ever going to get an order right. I guess we just have to be OK with whatever you get in your bag. I guess make it a game. "What's in the bag? Surprise! surprise! it's not your order!" read more

if i could give negative stars i would. i understand that it sucks working at 1 in the morning but i did not do anything to you so do not be rude. the guy we spoke to was genuinely the rudest person i've ever met in my entire. do not go to this one just drive the extra 8 minutes to cornelius. read more

The person working the drive threw today was literally talking smack about all the customers currently in the drive threw to a coworker across the restaurant (so she was yelling) with the window open, so everyone could hear it. Never coming back to this location. read more

Food but service is lacking. Pray you don't get Beverly waiting on you. Very disrespectful and I'm sure the owner would not be pleased with her attitude read more

We work on an ambulance; my partner went in to order food, and the guy was incredibly rude, telling her "You need to leave. Now." A bystander tried to back her up, saying our ambulance wouldn't fit through the drive through, and he snapped "If you want to, you can drive through with her order, but you need to leave now." They we're actively serving people trays in the restaurant. I hope you go out of business. Horrible, rude service. read more

Everything tasted expired and stale This cookout sucks. Go to the one at Concord Mills for Cookout you can TRUST. Cookout is supposed to be special and everyone in NC knows that. Don't let this one ruin it for you... read more

the service was terrible. the so called manager refused to give me extra cook out sauce when i asked and not only that but he refused to listen correctly to my order. and wouldn't let me make separate orders in the same car. read more

What the crap? We went in and ordered food yesterday and got it in a timely manner. The food was really good. So after discussing it, we decided to then go back to the counter and order shakes. There were five of us and one other customer. But there was no one manning the register. For 10 minutes we stood there. No one came to the register. Now all this time there were at least four or five other employees in the back. They passed by and simply looked at us as they went about their duties. But not a single one called for someone to go take orders up front. I was half-tempted to start banging on the register keys to get someone up there. Instead, I asked the crew if there was anyone working the register. All I got was blank stares as they continued to do what they were doing. Finally, we simply left, along with the other customer, and then we got ice cream somewhere else. I guess this store isn't interested in selling food to customers. read more

Ms T and I flew to Charlotte for a few days, just to visit. We arrived a little late on a Saturday night and did not have a place to eat planned, so close to our hotel was this place called Cook Out and we decided that a burger would be fine. We understood going in, that it is a regional fast food chain and while we normally would not go to a large chain, thought this one might be worth a try. We found it to be better than we expected. This is kind of fast food North Carolina style. The regular burger is 1/4 lb and has decent char-grill flavor. I had Cook Out Style which has their chili and slaw. The slaw was OK, a little flat but thankfully no detectable onion. The chili was thick with not a lot of flavor but little or no cumin and no beans, so OK. The whole thing was not the best I ever had, but I love burgers with chili and slaw and if I lived here, I would certainly use this for my quick fix once in a while. Ms T really liked her plain cheeseburger. It was the char flavor. I also had a plain chili dog that was fine. Of course, it is the same chili. The dog was a soft skinless type, not highly flavored, on a soft white bun. All in all OK. While I was at it, I also had to have a chopped pork sandwich. The barbecue was mild, with a very fine chop, eastern style. It was also OK, not remarkable. I had slaw on it and hit it with Texas Pete. All in all, this is certainly good choice if you are going for fast food and I'm sure it is pretty consistent. We liked it, solid three stars. read more

Literally the WORST experience I have ever had at a fast food restaurant. I have visited this cookout countless times and have often encounters problems, but the last occasion takes the cake. I arrived at 1:15 which is 45 minutes before closing. The drive thru line was moving so slowly and it took 40 minutes to reach the drive thru speaker. As I pull up, the worker tells me that they only have bbq sandwiches and that they close in 5 minutes. I did not want a bbq sandwich, so I was disappointed. I asked if they had shakes, to which they replied no. I received no sympathy at all from the workers. I did not want to cause a scene, so I just left frustrated. This is honestly completely unacceptable. I would have understood if I had arrived to the store 5 minutes before closing, but I literally waited for 40 minutes in that line before even being allowed to order. To make matters even worse, there were like 6 cars behind me also waiting. Absolutely horrible time. Literally all of this is true I'm not kidding I swear. I have never waited in a drive thru line for that long and I was at least expecting to finally get my order. The employees were rude and unhelpful. Overall terrible experience, would not recommend. read more

Huntersville Cookout has a big problem with the layout of their their drive-thru. The lines usually run long. Sometimes the line is on the parking lot or blocking the road behind Cookout in either direction. Many time people park there to pick up people riding transit. In any case I tried to get in. Evidently I did something wrong and two people got out of their car being very belligerent. In fact I felt my life being threatened. I called Cookout corporate but they never called back. Also the fries are always greasy. read more

It was great for cookout. No complaints. The food was fresh, hot and fast. This was my cuzin's first time because she is new in town. So we came to this location because you are able to sit inside, which is rare. I love how clean it is although it is very busy. read more

I don't generally like chain restaurants and had pretty low expectations, but dinner blew me away! My family, plus a couple more, got drive through (trays and milk shakes) on Sunday night, and EVERYONE was happy! I loved the hush puppies, the fries were really good, and the chicken sandwich was real grilled chicken! My burger was a little over cooked, but I would still order it again. Very impressed. Will go back. AND they have two picnic benches for outdoor dining. Great experience! read more

This location used to be decent... but it seems like it is under new ownership/management. Now - it's just terrible. The food - is never right anymore. I used to order a burger with everything except mayo. It took it back 3 times. Finally I gave up. They literally could not get it right. A few months later... Decided to try and give them another shot. Besides, there isn't another good place to get a milkshake around. I ordered my food, and then got stuck in the drive through for 15 minutes. The girl at the window was rude. No apologies for the wait. Everyone is lacking customer service skills. The entire restaurant can't seem to get it together. And they are SLOW. 15 minutes for fast food is unacceptable. Won't be back. read more

This is a review on the drive thru staff. I don't really expect anything crazy from a fast food chain, but okay, what! So we go and pay for our two shakes, and we needed $4 back in change (yes I pay in cash). The girl comes out and says "I only have $3 bills, is that okay? ...or do you want another dollar in quarters?" I can't. It'd be funny if she were joking, and honestly we're laughing about it now, but I don't know who wouldn't want their change! Just thought I'd share! Other than that, Cook Out is Cook Out. Good corn dogs, amazing shakes, and fiancé is the #1 fan of the quesadillas! read more

Employees are generally incompetent compared to other cookouts. They actively ignore your requests for sauces on the side for some reason. The two girls working were making TikToks instead of making anyone's food. I honestly have no idea how this location is still open. read more