What a disappointment! They gave us our order, and they made it wrong. When we brought our burgers back to them,I was told that they can't touch them, I had to bus the counter? What crazy rule is this? Bottom line, remade the burgers, now the fries were cold. No acceptable customer service! Manager made no effort to address the issue. read more

Five guys is chain that is loved by many and hatted by some. I'm not really a fan, but this place really has no pretense. It's not clamming to be a gourmet. It's a place for BIG 'merican burgers with lots of melted American cheese, and decent fries. It's not the worst burger I have ever eaten. I think the best part of Five Guys is the `Classic` brown paper bag with with grease stains. read more

God awful. I have to preface this review by saying that I was never on the huge "OMG FIVE GUYS THEY'RE THE BEST EVAR!" bandwagon that popped up several years ago. The first time I got one about four years ago was inarguably the best, even despite all the semi-let-down hype, it was still pretty good. Every time since however has been a letdown, even with modified expectations. It's almost like the more I lowered said expectations, remembering to expect nothing more than a slightly-above-par fast food burger, the results lowered with them. This particular chain in Gresham only warrants a review because of how godawful it is. I've eaten here twice now, and dumped $30 on a grand total of four burger and two orders of fries. The first time was eaten in the restaurant, the second time we drove it the whopping five minute drive home before eating. Both times, unfortunately, yielded the exact same results: soggy, clay-like bun, cold burger, unmelted cheese, and just very gross in general. I honestly have no clue how this particular branch can have a 3.5 star review. Have most people never eaten a decent burger? Is the prevalence of McBurgers to blame for such incredibly poor overall taste? Ugh, what IS it??! HOW?? When you wait 15 minutes for a fresh to order burger to be completed, and the burger STILL never reaches a great enough temp to melt the cheese directly on top of it (regardless of whether you have it right away, or give it a few minutes with its own heat in the bag), something is wrong. When the bun turns into the texture and consistency of raw dough, regardless of eating it immediately or letting it sit a few minutes, something is wrong. For those who say the fries save the experience...no. They taste bitter even fresh and steaming hot from the fryer. The mounds of salt don't even begin to hide the rank flavor. The fries themselves take no time whatsoever to become gummy, soggy, and mealy. Not even going to comment on the grease factor, or the fact that a large is nearly 1500 calories (presumably due to said grease). Absolutely disgusting. When I spend $5 on a burger, I expect it to be better than a $2 burger from jack in the box. Hasn't happened here. Gave it a second try just in case I was missing something, but I'm not. This location's food is horrid. $30 on two absolutely disgusting meals for nothing. YUCK. Never again, even if I was desperate. Let me reiterate: There is NO excuse for a cold, gummy burger. Especially when it takes 15 minutes to put the thing together. Jesus H, this is the worst food I've eaten in a while, and this is coming from someone who has gone to a Shari's recently. I have a feeling that the 5guys obsession is more front than substance. Does anyone actually like this garbage? Or do you just feel like you should because it's hyped as a "better burger"? Seriously. If you want a TRULY better burger and are craving that subway-style order what you want toppings, hit up wow burger at cascade station. Infinitely better burgers and fries, and costs pretty much the same. read more

Restaurant clean and friendly service. Lots if add on to a burger. I had a bacon cheese sauteed mushroom and onion that was awesome. One order of fries is enough for 2 people! read more

Great tasting burger and fries. Orders take slightly longer than fast food bc your order is cooked fresh. You also get a ton of food so come hungry. read more

Five Guys has easily become one of my favorite places to get a burger. My favorite things about this place are how you get to pick what you want on your burger, which they have many ingredients to choose from and they make everything fresh right in front of you. Their fries are pretty spectacular too and are definitely better than McDonald's. They are a little pricey but for getting to choose your own toppings and the amount of food you are getting, they aren't really something to complain about. read more

very good hamburgers, last time i went, the person taking my order didnt get it quite correct and added grilled mushrooms when i didnt ask for them...i told the person who gave me my order and they immediatly made me a new fresh one and told me to keep the other one if i wished....price is a little high, you can get the same quality burger at a good beer pub for a few bucks less...but this is no fast food burger, its the real deal read more

This was our first time trying a Five Guys, so I wasn't sure if it was closer to a sit down restaurant or more of a fast food place. When we walked in, it was obvious that it's more of a fast food place, but with sit down restaurant prices. That wasn't the best first impression. However, once we received our food, it made a little more sense. Their regular burgers are all double burgers(so next time we will opt for the kids burger), and they were really good. Their fries were delicious, as well. You should know, though, that they charge for everything separately- burger price includes just the burger, then you pay for fries and you pay for your drink. For 2 of us, we paid $25 for 2 burgers, 1 order of fries and 2 drinks. Kind of steep, but we will probably eat here again, because they're quick and their burgers were delicious. read more

Love this place. Whenever we take a trip into the valley we stop here for some good eats. Great tasting food, friendly service, and a nice casual atmosphere. Prices are very reasonable and they always give you loads of fries. Love that you can choose from so many toppings. Definately worth the stop. read more

Five Guys - Piles of fries and great burgers. Friendly service and a fun and casual atmosephere. - Burgers Near Me - Gresham, Oregon

Have to agree with mele who said this "The customer service was TERRIBLE! Girl who took our orders with boy short hair was so aggressive, rolled her eyes, and was hostile for no reason. " I don't think I've ever encountered a more obnoxious service person in the last 10 years. She screamed everything. What the heck is wrong with her? During the lunch hour there were very few customers probably because they couldn't take her. Great hire manager. read more

It's like every time I come here it gets worse and I need to update my review again. We stopped here yesterday, ordered our food and waited twenty minutes before I went up to the counter and asked where our meal was. "Oh I called your number. Where were you sitting? You must not have heard me?". "Dude, really? If that was the case you should have called the number again". read more

My husband calls me Wimpy...so I should know a good burger. We both downsized to the "small" burger and share a small fry and drink.....we still have fries left over. You can have so many topping for free I forego adding cheese or bacon. Their fresh cut fries are really crispy, normally not a fan, but these are really good and they have malt vinegar to top with.. Only reason did not get 5 stars is the tables always seem to be dirty. read more

Love the Five Guys at this location. Fast food and correct all the time. Love a cook that takes care of their meat.

Usually love this place but ordered Uber eats and called to make sure ketchup was in my bag. Spoke with Jeremy the "manager" once my food arrived as there was no ketchup. Jeremy told me he personally put ketchup in the bag so unless my Uber driver ate cups of ketchup Jeremy is a piece of shit liar. Really crappy management. Why lie about forgetting to put ketchup in my bag? read more

Five guy has great food. A little pricy but worth it. They give you it fresh straight out of the fryer or oven. I love come here. Definitely recommend read more

The food is great, price is a little up there though. Very friendly staff. Eye contact and a smile really goes a long ways. Thanks! A large order of fries will for sure feed a family of three. Little crazy on the lettuce for the lettuce wrap option. read more

Friendly! We phoned in an order for bacon cheeseburger and cajun fries. We got a great burger, maybe someone elses? No bacon, not even close to what we ordered. but the fries were very tasty, and the burger was good. Though, we DID want what we ordered. Would be nice if they double checked the order? The person on the phone repeated back to me the order, so Im sure it was written down right. IF we go back, I'll order in, and then just take it ; once iM sure the order is correct. read more

I just ordered the Bacon Cheesburger and Cajun fries off of uber eats and that was one of the best burgers ive ever had. Its expensive, but definitely worth the quality, size, and taste. A++ read more

Food was good but the service wasn't. The cashier (won't say name) was very rude and disrespectful. 2-3 tables had people but the rest of the tables were all empty and all dirty. Had to wait outside read more

They messed up my order I called them a out it since I had it delivered the lead botched me out cussed me out then my wife called and the lead did the same. I've been there many times always good tell tonight. read more

I've heard people talking about Five Guys for a while, so when one finally opened in Gresham I was looking forward to trying it. To be fair, I'm not normally that much of a burger-and-fries person, but that's all the more reason to want to know the best place to go when the mood does strike. This is not going to be that place. It had only been open for a week when we went, but I figured 5:45 on a Friday night might not be too bad--the grownups should be at nice restaurants, and the teens shouldn't be out 'til later. Wow, wrong. Or if I was right, I would hate to see what it's like when it's "full." The line to order wasn't so bad, but from there every square foot of free space was packed elbow to elbow with the backlog of people waiting for their food. Once you got it I don't know what you were supposed to do with it, because there was no hope of getting a table. And good luck even trying to get out, as the doors were barricaded with bodies. Then every five minutes or so the crowds had to pack even tighter, as an employee pressed through pushing a dirty garbage can. If that doesn't sound unpleasant enough, imagine the noise all those people make. Then on top of that add the store sound system playing, as my husband called it, "the greatest hits of 1981 played through an AM transistor radio with the treble cranked full up." Which is probably why the cashier got our order wrong. "Mushrooms" turned out to be "mustard" by the time we finally got it. I could deal with all that (or at least plan to order online and pickup in the future) if the food was worth it, but it just wasn't. The famous burgers really are nothing special, just two flattened patties. Actually not even patties--mine was broken up into a bunch of half-dollar sized chunks that all just fell out of the bun. The cheese was not melted. And, a big pet peeve, the toppings were not evenly distributed at all. As in, you could have a bite with meat, or a bite with pickles, or a bit with tomatoes, but forget having all at once (that is, until they all fell out on the table/your shirt and you had to scoop them back up with your hands). The fries were starchy and flavorless except for the mounds of salt. My mouth was burning with salt for hours afterwards. To add insult to injury, you get to stare at the calorie counts on the menu board. And they are UNBELIEVABLE! Again, I obviously knew what I was getting into with a place like this, and it would have been worth it as an occasional treat if the food was really that good, but nope. Not worth it. The whole experience just left me feeling disgusting and a little sick. read more

I do not know if they made me sick, or it was the Crohn's disease I was diagnosed with since writing this review. The burger and fries were tasty, I can't be unfair and blame them when it was most likely my own body that made me sick. Give them a shot if you can eat burgers in general and not get ill. read more

Burgers good but not worth the price. Atmosphere incredibly loud and just seems like the latest fad. $11 for a bacon cheeseburger fries and a drink with deafening noise doesn't make sense. read more

Ordered online and it was ready in 10 minutes. It was super fast service and really friendly people. The atmosphere seemed really fun and energetic. read more

Five Guys - Menu! - Burgers Near Me - Gresham, Oregon

I was so excited to hear that we now have a Five Guys in Gresham! Went with a girlfriend (on the recommendation of her son) tonight, Thurs. at 5:30. Well, I wish I could tell you we were thrilled because we were not. As other reviewers have written, it is extremely crowded, incredibly loud and I can't figure out why our Fire Marshall allows all those tables, chairs and stacked up boxes of peanuts to impede egress in case of an emergency. The food is nothing special and is overpriced. I understand that Five Guys, apparently, has a large group of fans, but I will not be one of them - I guess I just don't get it - Sorry! read more

Great burgers and even better fries! I love the fact that the toppings aren't extra $. Also, if you want EXTRA cheese, it's free. Keep that in mind! read more

Need a burger to stuff your face and hit the spot??? This is the place- I get the black line (minus mushrooms, add peppers) on my bacon cheeseburger! Fries are a definite plus! read more

Surprised at all the negative reviews! The Burgers are great, the price is reasonable (much less than red robin, mcmenamins) and the fries!!! Local grown potatoes fried in peanut oil, uh yeah, they are great! Complain about the crowded store all you want, they are very successful because they give great service serving great food! The food tastes homemade, like my grandmother made, before fast food was crappy beef (Pink Slime???) and frozen french fries. I will take 5 guys fresh food over any other place! read more

Fries, oh them fries. The burger yes, but try a veggie sandwich, they are wonderful. And the fries. I have eaten at several five guys in the Portland area, but for some reason the fries done here have been the very best yet. I can make a meal out of just them dang fries. read more

Hey-o! Best burger in town ("burger" being a cheeseburger and town being Gresham). It is a big, juicy, get-the-drippings-all-over-your-hands mess that you will not be disappointed by. The meat is tender and flavorful, the veggie fix-ins are crisp and fresh and melded together, they make a great team. My few complaints are that, I have yet to eat something from this place without it giving me a stomachache afterwards. I know that sounds pretty damning, but it doesn't stop me from going back, so... yeah. Good to go! read more

So yummy. Everything. You can't go wrong here. I only give 4 stars because this is like twice a year food for me. It's so greasy and you can feel adding to the heart attack you will one day have from eating like this but DAMN! Is it good! They serve what I would call home style burger and fries better then your mom ever did. Sorry mom! They have always been fast and friendly and I have never had to worry about checking my order before I leave. Just rating this place makes me want to head there now. read more

Really fast and friendly service. Location is really close to highway 26. There are also a lot of other local businesses and stores around.

5/17/12 - 6:30pm - First off the service was very slow especially with no one in there when we arrived. The worst burger ever! We definitely will not go there again! We went to the Gresham location and it was awful. The hamburger buns were way too bready and very stale tasting. They toasted them to make up for it but it didn't work. All that toasting the bun did was make it fall apart so you couldn't eat it. The hamburger itself was tastless and bland. We asked for the fries to be well done so that they would be crispy. They weren't. In fact they too fell apart. To add insult to injury the serve Coke instead of Pepsi. Their diet coke was over sweet and had a strange after taste. I wouldn't recommend Five Guys to anyone! Spend your hard earned money some where else. p.s., had to go to Baskin Robbins to get some ice cream so we could get the nasty taste out of our mouths. read more

If you want a fresh burger and fries with as many toppings as your little heart desires this is the place. I've been to other Five Guys' locations and this one has been the most consistent in prep/presentation as well as minimal wait times (compared particularly to the Beaverton location). Be prepared for the "gut bomb" that ensues and do know the more toppings you add the less structured your burger will be (think mushy). The fries are awesome and a Regular can be shared with a 2nd (or 3rd person). The staff are efficient and pleasant here, and don't forget you can order online! read more

I am definitely not a fast food person and I don't think this is a whole lot better. Agreed the quality is better and it doesn't have a drive through but it's not much different. To me it's okay food and decent fries but still greasy fast food. If you're looking for a step above the local drive through you'll be happy but it's just a step above and nothing amazing. read more

AMAZING fresh food!! Super good price! Super friendly team. Love this place! Definitely underrated. Will come back for sure!

Great, quick & fresh burgers & fries. Gluten-free lettuce wrap option.

Awesome home made style burgers. Tasty and genuine. Same price with all the extras. I'm not even a "hamburger " lover. I really enjoyed it. Massive amount of fries too! read more

this place burger is dryer than my dm no flavor even a white family season with salt and peper

Great burger! I will eat here again, but get the food to go. Not into the plastic chairs and tables. But will be back for sure!