$75 of ruined food served!: They used to be good, now I get my burgers at Red Robin (they have the best burgers in town, even better than the steakhouses). The past several times I have gotten food at Five Guys, my burger patties were smashed flatter than pancakes, they were bland, the toppings were not good as they were wilted small pieces of lettuce, and the condiments were almost non-existent. The wait was ridiculous because the workers were not doing their jobs as much as they were goofing off laughing or complaining. They half-listened to orders and kept asking for them repeatedly because they were too busy goofing off with people behind them while they were taking them so it kept getting rung up wrong. When the order came, the food had been thrown into the bag spilling the badly loosely wrapped burgers. The whole ordered but one burger was ruined! The fries were overly cooked and gross. The salt was not there at all. It tasted like burnt cardboard. They were all over the bag on top of the spilled burger pieces and they had just gotten tossed in there after being in the fryer so the grease in them dripped all over and soaked into the burgers. It not the only experience like that. Unfortunately, we have had several. At times, some of the staff wraked of pot too. This was a real problem for me because I have a severe allergy to that. I had to lay laid out for a whole day after due to the exposure while waiting for our food. It was horrible. The bag and food smelled like it too! We couldn't eat it. I realized it when we got home and had to throw it out in the garage. read more

The prices need improvement! $24 for a single (average) cheeseburger, (GREAT) fries, and a (good) shake are RIDICULOUS! The service was great but the atmosphere is a boring cliche. read more

Five Guys - This is INSANE. - Burgers Near Me - Fairview Heights, Illinois

Meh. Really good burger and fries, but not worth the price IMO. Must be a gold plated cow?

Never disappoint. The best burger and fry combo. Service is always courteous and offer helpful suggestions. Table and floors are always clean. read more

Five Guys - Double burger with a large fry. - Burgers Near Me - Fairview Heights, Illinois

In the last couple months, have ordered Five Guys a couple of times. The first, the restaurant had an odd smell. Not like food cooking (or burning), not mildew but some nondescript stank. Food order was correct though. Last night, got my burger (Ordered with pickles, mustard and grilled onion) and it was wrong. Pickles, ketchup and mustard. How disappointing. I don't care for ketchup on my burger and it was saturated. I got out bread and "made it my way" read more

Five Guys - Receipt with order specifications - Burgers Near Me - Fairview Heights, Illinois

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Kara is the best manager at the Fairview Height location! I had a mishap with my order and she promptly fixed it and was so polite and professional! Because of her and her overall demeanor I will definitely be returning!! ( Jamie R) read more

Great staff! They went above and behind. Star, Kayla, Isaiah were so helpful! Give them a raise

The staff appeared friendly but I was missing the "but so worth it" type comments when I expressed shell shock for $21.xx for a burger and fries, I got a smile and silence!! First off, I had to clean my own table as they were all dirty. They were not busy. Only one other person waiting and one family seated at a table. The burger was hot and the toppings were fresh. But... big but... for some reason I expected a bit of bite to the meat. Some char, some crunch at least some texture. It was as if the burger was steamed instead of fried on a griddle. The fries were not crisp and not spanking hot. The fries had a lot of really green fries in the batch. There were plenty of fries but as most of us know, green potatoes should not be eaten no matter how they are cooked so I didn't get to enjoy the over abundance of fries in the bag. It was my first visit for sure but also pretty sure it will be my last. To be fair I asked for the manager right before I left to show her the post. Emily said that they could have fixed any of that for me if I had asked. I told her it was my first time and I didn't know what to expect she said they wet probably busy and that's why it wasn't up to normal standards. I asked her name and she told me Emily. She said im sorry I said thanks and left. She did not offer a resolution and I did not ask for one after she said sorry although I kind of expected an offer of some sort for a future visit to let me see how it was supposed to be done. But as I stated before...I will not be returning. read more

Have not been in a Fives Guys for awhile. I ordered a double cheeseburger and a regular free and no drink. $18. Seriously? All 5 of these guys will be out of business soon at those prices. read more

Food was good but I'm assuming the manager (only one in a black shirt) was entirely rude to someone asking questions about stuff on the menu. She loudly and publicly embarrassed the little girl and it was very sad to see that THAT is how the service was there. read more

This was the most friendly experience I've ever had at five guys. The person who took my order for the entire family was super involved and cared extremely for us so we get the perfect order. Everybody was happy and friendly. Again, this is the best five guys you have to take a stop and have a burger there.. My son got a milkshake with strawberries and caramel and it was fantastic. read more

I honestly don't know what the hype is. Everyone talks about how great the hamburgers and fries are here. I found the fries to be well below average. They were way over seasoned, to the point that it was difficult to eat more than a couple in a row. Additionally, they were limp and soggy. I had a hamburger the one visit and a hotdog the other visit. Both were overpriced for the amount of meat and toppings you got. I felt the hotdog was twice the price that it should have been. Sorry, but in my opinion, find somewhere else to get a hamburger or hotdog at that price. For a couple dollars more, Red Robin is much better. read more

Five Guys - Burgers Near Me - Fairview Heights, Illinois

I was only able to get my burgers and fries delivered they but were still good. The food was cooked very quickly. My wife and I had bacon cheeseburgers. She had the little bacon cheeseburger and little regular fries. I had the regular bacon cheeseburger and cajun fries. Typical burger nothing special. Good size patties. TONS of fries and the cajun seasoned were very well seasoned. More then enough food. Good choice for a a quick meal on a busy day. If you do not mind the fries being a little soggy get it delivered. read more

Stopped on a long road trip with my five guy enthusiast boys. Had a great experience and phenomenal service. Everything was perfect! Great job read more

Best burger and fries in any town. Service is always consistent and the place is always clean. Great for lunch and dinner

I'm surprised to see how many reviews talk about their first visit to Five Guys. It feels to me like everyone has been there. Well, I all into the 'first visit' category. I don't know what I imagined but the place itself was way different than what I thought it would be - not in a bad way, probably in a good way. The manager explained the options to us and the sizes of everything. Overall, I felt the burger was good and the fries were really good. You don't ever need to get a bigger size than small for fries. We had way too many. As many pointed out, the price really factors in here. For a QSR, I would expect the price point to be lower. As much as I enjoyed the food here, I don't know if I could justify coming here very often, as a result. read more

My order was supposed to be ready at 12:25pm for online order-pre paid pickup & I called to tell them i arrived at 12:20pm and they said there were still orders in front of mine. I waited 35 minutes longer than the pickup time and went inside for the order and it had been complete and no one was bringing it out. Extremely disappointed,'will not eat here again. If i could put zero stars i would. read more

We had burgers and a grilled cheese here. All were good. The staff was friendly and we had our orders fairly quickly.

The fries at Five Guys are really great; seasoned perfectly, fresh and hot. The only thing wrong with the fries is that they give you way too much - 1st world problems. The service was spot on. They were more genuinely friendly than Chick-Fil-A, who is famous for their customer service. read more

On my first trip to Five Guys a few years ago, I stopped here. Since then, I usually go to any Five Guys place in the area at least twice a year. Only because that's more than what my stomach can handle! This is probably the best one of them all. Always friendly service, and they usually get the food out quick! Their burgers and fries as well as their Coca-Cola remix machine are what makes the chain awesome! p.s. don't waste your time on the hot dogs. The burgers are what its all about! read more

So I decided to try five guys for the first time today. The food was fresh and tasted very good here's a bad time is the price. for two people to eat $23 and we only got one Order of fries. Good food yes but overpriced read more

The burgers here are made fresh right in front of your face along with the fries. I was craving a burger while I was pregnant so we decided to stop and get a to go order. It's a bit pricy here but they definitely make it up with the fries. Usually they give you a cup of fries but they really give you a cup and over load it with fries in the bag. That's great! With the exception that it's extremely salty! Maybe next time I'll tell them no salt. Order can take awhile especially if they're busy but the staff is friendly. read more

Great hamburgers, I think they taste like homemade, but what I love the most are the fries! The best fries in the whole world hands down and they give you lots! I think for the quality of the food it's worth the price. read more

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Staff more concerned with shutting down restaurant than serving their customers. They literally raced to the door to shut down a few minutes early. I get it! It sucks to have customers come in a few minutes before close. So change your hours. Skip this place that's more concerned about closing early than fixing their 3.5 start rating. read more

I don't know how 5 Guys are in business! I ordered a Double Burger & Small Fry and the price was $13.67 and I didn't add Cheese nor a Drink!! I'll admit the Burger tasted pretty Good but it's nothing to Rave about & the Fries were also Good but I think the Price is too High! I hadn't been there in about 3yrs and I don't remember them being that High! I'll go again in another 3yrs or more but I'll order the Single Burger! I recently ordered AppleBee's Whiskey Burger with Fries and it was only $8.99! If I had added Cheese then I guess my bill would have been $15! There was No one in line when I placed my order and 2 people were there ahead of Me waiting for their food. It took about 10mins to receive my order and the Girl who took my order wasn't the Friendliest! They also didn't have any Peanuts out! I was there around 11:15am. read more

Judge me... I'm getting a veggie burger with all the fixins, and a delicious fry! Whew, this is going to be a great night!!!

The burgers are okay but my fries have been overcooked to the point of almost being inedible each of the 3 times I've gone.

Decent burger...fries were soggy. Price was crazy expensive ... fairly clean and organized... quality of the food just ok.. burger blew up in a mess while trying to eat and nothing gourmet about it ...just a really expensive cheeseburger.. wont be back read more

When a family of 4 spends $40 for burgers and drinks there is a problem unless the food is off the charts. This falls far short of that. Yes the burgers are huge, but lacking i seasoning, and the fries are good but nothing to write home about. That ambiance is likes "Mel's Diner" only closer. Take out 5 tables and make it more comfortable. In my opinion, they leased too little space to make it so enough could comfortably be seated and still be profitable. If I go back it would be for carry out only. read more

Maybe it's just me, but in this day and age, I would expect a place that specializes in burgers to have numerous types of burgers. Like maybe a veggie burger. No, I don't mean a bunch of random vegetables with melty, over processed cheese shoved inside a bun. An honest to buddha, veggie patty. It's not a difficult concept. Red Robin and Burger King have been doing it for years now. Get on it, Five Guys! You're WAY behind the curve on this one. Also, given their 1950s diner style, I was not expecting to pay $10 for a "veggie" burger, small fry and a small drink. I thought this place was supposed to be more reasonable? Guess not. There really was nothing impressive about Five Guys. Typical ho hum chain. read more

I love the taste of Five Guys in my mouth. Get yer mind outta the gutter...I'm talking about their burgers! So, being from California and all I was a huge In n Out fan. I like a good burger. One where you can taste the meat and don't need a whole lot of fixins to make it taste good. I have the same philosophy about steak. Enter Five Guys. I had my first Five Guys burger in Virginia a couple years ago and really enjoyed it. I thought, "If Five Guys ever came to California, it just might give In n Out a run for their money." Fast forward -- just this past year, Five Guys had expanded to the West Coast. My friends could finally experience what I had been talking about! I've had a Five Guys burger from coast to coast now and they have all tasted great. Btw, try the Cajun fries. They are pretty tasty and have a little bit of a bite to them. My only critique is that they could make a 'em a little more crunchy. read more

Five Guys - a hamburger wrapped in aluminum foil - Burgers Near Me - Fairview Heights, Illinois

I've not been this disappointed since I first learned that Salsbury steak is actually hamburger... After reading numerous articles about the phenomenon known as "5 Guys Burgers and Fries,", I was very excited to see a sign on Rt. 159 in Fairview Heights announcing the opening of a new 5GB&F location coming soon. They opened on Monday and we stopped by on Saturday. The line was to the door and almost every table in the "beer garden style dining room" was full. We didn't waste time on the free peanuts as I wanted to save room for the real food. We ordered and waited about 10 minutes, not fast food time but not a bad wait. BTW, the tables are way too close considering we are now one of the fattest nations on earth and this place was packed. We literally squeezed into an open space against a wall. Food came and I immediately learned something I had heard - the portions are HUGE. If that is your main criteria for a good restaurant, read no further. Otherwise, I'll continue. The burger - decent, but overpriced and fairly bland. No seasoning on the properly cooked meat, but an ample supply of toppings (I ordered it with everything). I had to seperate the two 1/4 lb. patties to be able to get it into my mouth. Taste? Reminded me of something you would cook at home in a skillet. No big deal. It is just a hamburger - nothing special. The fries - for all the hype and the stacks of potatoe boxes forming a walkway to the counter, they were a huge disappointment. Some overcooked, some overdone, limp, and greasy. I'm not a ketchup guy but I went for it after sampling them "naked." A small order was more than two of us could (or wanted) to eat. I could name numerous chains that have much better fries but I won't. Suffice it to say, I can't think of any worse fries except White Castle's limp crinkle-cuts. I'm glad I went. Once will do me. It is a unique experience so give it a go and decide for yourself. read more

On the spectrum of burger joints, Five Guys falls somewhere between McDonalds and Red Robin. My family of four ate for about $40: two small burgers, two reg size burgers, one order of fries, and four soft drinks. Not a bad value. The burgers are cooked medium-well. I do not know if they honor requests for those of us who prefer their burgers rarer. The burgers are quality, but the toppings are the main attraction at this place. They have over a dozen to choose from, and they don't charge extra for any of them. The fries are very good, and you get a lot of them. Seriously. The four of us shared a regular size, and it was ample. For anyone looking for a peaceful and relaxing dining experience, get your food to go. It's a no-frills establishment, but they have a relaxed and friendly demeanor. I would probably rate Five Guys somewhere between 3 and 4 stars, but the quality of the fries and the quantity of the burger fixins push it up to a 4. read more

Messier and more expensive than I remember. A bacon cheeseburger, regular fry and regular drunk cost me $14.41. Don't get me wrong, it's really good. If you don't mind the price premium and looking like a toddler that just finished digging through their first birthday cake when your done. I probably could has gone to Red Robin and spent less even with the tip. And used less napkins. read more

It's been a bit since we went here, but I still remember it, and that not fondly. For being "World famous" fries, there were gross, greasy, limp, you name a bad thing about fries and these covered it. The hamburger wasn't half bad but certainly won't go back to give them another try. read more

It was great! Definitely preferred the hotdog with everything than the burger! The complementary peanuts were amazing as always

I was skeptical at best when I heard about Five Guys. I had heard they were like my personal favorite In n Out Burger but I was not going to buy into the hype without trying it myself. When i saw one was coming near where I work I was excited and for months I waited with patience for them to open. Finally they were open for business and I had to stop in. I arrived at the height of the lunch hour and was a surprised at the line I was greeted with when I walked in the door. I was equally surprised at how fast I moved to the front of the line and got my order. I want to say that within 15 minutes of walking in the door I was sitting down with a brown bag of hot, greasy goodness. I had ordered the cheeseburger, which is actually a double cheeseburger with lettuce, tomato, and pickles with a regular order of fries and a large drink. The burger was one of the best fast food burgers I've ever had. The fries are absolutely to die for in my opinion. I wish that more places served fries like this, perhaps if they did I wouldn't gush so much much about them. I consider myself to have a healthy appetite and I was completely full when I finished my burger and fries. I had contemplated getting the large order of fries and I'm glad I didn't as the regular order was almost more than I needed. The one downside to them is the price. My lunch set me back $11, and that was just for me, not for 2 people so as much as I like these guys I don't see myself eating there on a regular basis, which is probably good for my heart and waistline. I know I have found my new favorite place to get a great burger and fries. read more

If you're looking for a really good juicy burger at a very reasonable price,this is the place! You won't find a huge menu and have to take forever to figure out what you want. Single or double cheese or bacon or both and condiments. That's it! And don't forget to SHARE the fries because the portions are huge! Ok soooo what are you waiting for?? read more

Five Guys - Little bacon cheeseburger and fries. - Burgers Near Me - Fairview Heights, Illinois

Love some Five Guys- especially the Cajun fries- definitely one of my favorite fries! Customer service is good, friendly and upbeat. Only thing I wish is that they didn't have freestyle coke for their sodas- everything just tastes like root beer! read more

This was my first visit to Five Guys. I'd heard good things about Five Guys prior to going this time. The food was very good, and I enjoyed the Bacon Cheeseburger with all the fixings with fries. My biggest issue was the price. I take into account that the burgers are better than most fast food places, yet I feel like it is over priced. I won't recommend this place for burgers. There are far more places for burgers that are cheaper. read more