A Shameful Representation of the Jimmy John's Brand - Highland, IL Location…read more If you care about freaky fast, freaky fresh, or even basic respect, do yourself a favor and avoid the Jimmy John's in Highland, IL--a location that tragically fails to live up to the standards the corporate brand so proudly touts. Tonight's Experience (And Sadly, Not Our First Issue) On August 1st, I placed an order that arrived both incomplete and incorrect. When I called the store at 6:42 PM, I was told the missing items would be sent out--a reasonable solution. Except here we are at 8:15 PM, and not only has nothing arrived, but the treatment I received from the store manager Kayla was inexcusable. After waiting well over an hour, I called again. Kayla told me the missing food wouldn't be delivered until the driver had another delivery in our area. I explained that this was unacceptable, and she coldly told me, "You can come get it yourself"--then hung up on me. I called back, thinking perhaps the call had dropped. She corrected me: "No, I hung up on you." Then she did it again. Let that sink in: The store manager at a national food chain hung up on a paying customer--twice--a customer who simply wanted the food they had already paid for. This Isn't an Isolated Incident Unfortunately, this isn't our first problem with this location. Mistakes, slow service, and a pattern of rudeness have been part of our experience here. But tonight's behavior crossed a line from incompetence into outright disrespect. Why This Should Matter to Corporate & Franchise Leadership Jimmy John's has built its brand on speed, accuracy, and a great customer experience. According to corporate messaging, "Jimmy John's is about delivering quality with a can-do attitude." This location is actively eroding trust in that brand, one botched delivery at a time. And For What It's Worth--I Know This Business I'm not just an angry customer. I started my own career in franchise leadership, having served as a Regional Director of Operations. I've personally supported the launch and success of a new Jimmy John's franchisee in the Edwardsville and Wood River, IL markets, so I'm fully aware of the tremendous investment--financial, emotional, and operational--that goes into opening and operating a store. That's why this situation is even more frustrating: Because I know firsthand how hard franchise owners work to build and protect their stores, their teams, and the Jimmy John's brand--and how much damage one unchecked store manager can do to all of it. To General Manager Jeremy, the Franchise Owner, and Jimmy John's Corporate: If you take pride in your store or your brand, you'll address this. You're welcome to contact me directly to discuss this experience further: jburke@majorleaguesales.com I'm not looking for coupons--I'm looking for accountability.

Kayla is a poor excuse for a manager. I know it's hard to find good employees these days but,…read morethere's got to be a better choice than her. Sadly, i ordered here almost once a week thanks to my addiction to their lettuce wraps but will never order from this location again until she's no longer employed there because of her bad attitude and customer service.

I like the location, and the remodel looks great. Prices are good, and food is pretty good. Servers…read moreare really nice. Recommend the outdoor patio seating if it's not too hot/cold out. They never pick up the phone though which is annoying.

This place came as a recommendation of my cousin that lives here. He told me a store of how he &…read moreour grandmother came to this place when it was the First National Bank in the 1960's. He even showed me the bank that the place gave him when he was a kid. (See picture of the bank.) This place was great! It even has the original vault behind the bar. They sell t- shirts, stickers & pins as souvenirs. They even have an outside beer garden area that you can sit at if the weather coop We had beers with lunch. The house salad with grilled chicken and flatbread were very good! The beers were good too. I would return to this place!

My wife and I were wanting a new place to go out to eat and I listed all of the options in town. We…read morecouldn't reach an agreement and got into a huge fight. Long story short I'm here alone eating a burger. Good burger.

I don't have anything good or bad to say about this restaurant. It's just meh. The prices don't…read morematch the lackluster quality of the food.

A "retro diner" with friendly service and very good food. After a two and half hour early morning…read moreflight, I was ready for a bite to eat. I looked at the local Yelp reviews and this sounded good. Our server was friendly and like clockwork when it came to keeping our coffee cups refilled with steaming hot and very good coffee (because it was freezing cold out there baby!). I really enjoyed my steak and eggs. The steak was tender and the eggs were cooked according to my instructions. The inside was decorated with pictures of Illinois' two favorite sports teams - which would be the Cardinals and the Cubs, along with historical references to old Route 66 that had so much influence on these small towns in Southern Illinois. We had a very good meal, great service, and all at a very reasonable cost. I recommend you check this place out.

We were able to seat ourselves with no wait on a Wednesday morning. Our waitress was nice and…read morehelpful. The pancakes were huge! Good eggs and hashbrowns. Simple down home country cookin. Everything was good.

Ate here for the first time a couple weeks back. It was pretty good - I didn't have the BBQ they…read moreare probably known for but I had the horseshoe. As expected, it was huge. Unfortunately they don't give you any options on the horseshoe like other places do. Still, it was very good. Lots of fries and cheese! Plenty of parking outside. Some newbies may be fooled that the Cafe is actually in an old house! Be sure to watch for the Wooden Tie Cafe sign so you don't pass it up in Pierron. There are apparently two entrances: one in the front porch part and in the back. I'll be back to try their BBQ

Had dinner here with my husband and we loved it! I had the pulled pork with two side and my…read morehusband had a burger. They also have a great little bar that made a mean old fashioned!! Mary, one of the owners stopped by our table to chat and answer our questions about the property. We interacted with a couple of different servers and they were all great. Stop by for some great food and drinks if you're in the area!! We're looking forward to a return visit!!

I order the same meal just about every time I come through and it has varied in price from $12-$17+…read moredollars now just about every time... besides that the prices are nuts even compared to other fast food places.

The drive-thru is great! Awesome staff, friendly and professional. The food is good too. I LOVE…read moretheir biscuits and gravy!

Stopped on our drive through because of the signage for foot high pie! Had the coconut cream and…read moreapple w/ice cream. Couldn't go wrong either way -- generous slices, delicious, and friendly staff, glad we stopped!! Loved the "blue" theme throughout, especially the checkered tablecloths!

Was driving west on I-70 toward St Louis and ended up seeing billboards about foot high pies and…read moredecided that's where we would get dinner. So glad we did. The food was freshly cooked, had great flavor and the servers were nice and gave great advice and all. I ordered the country fried steak and my travel partner ordered fried chicken. We both really enjoyed our meals and sharing some of it too! They brought beets, cole slaw, mashed potatoes, green beans and biscuits. And they had some yummy apple butter to put on those biscuits! Niece got a slice of coconut cream and I got blackberry pie! We couldn't possibly eat them after that big meal. We tore into them once we back in STL though and yum! So good! One note, they only take cash and checks. Didn't know there were still places that did that. The waiter made sure we knew as we sat down, there is an on-site ATM if needed.

We encountered a challenge while trying to dine out on a Monday evening. Everything was closed or…read moreclosing early. We found this was still open and popped in. It was not busy. But the waiter seemed to be host, waiter, bus boy...and none of it fast. I don't know why, but people came after us, ordered, ate, paid, and left before we got our food. It was a long hour+ wait. No explanation. We were not in a hurry but I'm always baffled when you have such a super long wait with no explanation and no apology. Seeing people come and go as we waited was bizarre. My food was good. Chicken buffalo sandwich and mashed potatoes. Very homey. As we neared the end of eating, our Jack-of-all-trades waiter brought the check and informed us they were closed and seemed to clearly be rushing us out. Umm. We are not the reasons we were there for so long Anywho. It was good. Comfort food type stuff.

I'm not typically one to leave reviews--in fact, this may be my first--but I felt this experience…read morewarranted it. We ordered takeout, and while the food was warm, the quality was unbelievably poor. I ordered the Everette's Farmhouse Breakfast Platter, and not only were the biscuits and gravy missing, but the hashbrowns were so overdone they were stuck together--you couldn't even get through them, let alone bite into them. There was even a burn hole through the box, which I can only assume came from their food heater. The eggs were alright and honestly the only part of the meal that was edible. Overall, really disappointing.