Stopped by Five Guys and it was a 5-star experience all the way. Burgers were fresh, juicy, and loaded exactly how I ordered. Fries were hot, perfectly salted, and that generous Five Guys portion never disappoints. Service was friendly and efficient, and the place was clean with that classic casual, laid-back vibe. Food came out quick and everything tasted made-to-order. Solid quality, great portions, and consistent every time. Definitely coming back. read more

Although the food was really delicious and high quality (despite the price), what really made my experience at this location subpar was the dirt poor customer service. Very dry, tired tone of voice by the cashier and the expediter was very not thrilled being there, answering customer inquiries with attitude. A guy simply asked about his order status, and the guy flicked the bag and said "it's being done, chill". Location is at least clean and smells good. But it's not welcoming at all. read more

Went in quite a while ago, only place to get a decent hot dog. But surprise, no sauerkraut. So came in recently, surprise, still no sauerkraut. BUT just on a feeling brought a baggy with my own sauerkraut, perfect! Shouldn't have to do that, but come prepared if you like a dog that way. read more

Stopped by this location for a quick lunch. The restaurant is located outside of Parkway Plaza mall. I ordered a little bacon cheeseburger. The front cashier Ella asked if i wanted a combo, and i obliged. I was more ready for the french fries ( today's visit was sourced from Idaho ). Thank you Ella for the great customer service. As a former worker of the food industry , i could not help but appreciate the team work of the back kitchen. I felt like i was watching a symphony. The grill master handling the onions with precision, while keeping an eye on the patties. The second worker pressing the bun and condiments for the grill master to transfer the patties. I want to give a special shoutout to the fry master, they held that station down. 2 fryers down , 4 ready to go I hope my picture can do the justice of my descriptions mentioned above , and while you're there, put your phone away and devour that burger read more

Five Guys - Little Bacon Cheeseburger - Burgers Near Me - El Cajon, California

Ok first off it gave me in and out burger vibes. The prices can be a little pricey. So I ordered the meal which is little burger, fries, sm drink 13.00. Burgers were very good nice size and made fresh to order. Fries you can get with salt or seasoned and even they were very good. They have peanuts you can scoop out with little trays to eat while you are there. Staff was great. They have indoor and outdoor seating. The only 1 complaint would be the bathrooms were a mess . It's a mall establishment so it gets great business. A must try.. read more

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Great food. On point service. And very clean. And the crew members are great. Especially the shift leads. read more

Five Guys - Burgers Near Me - El Cajon, California

Incredible food but even better service! Maria is kind and professional and always makes me feel welcomed and appreciated when I come in for my phone order. I strongly recommend this place if you are craving a burger, fries and excellent customer service!!! read more

Fries are so-so and burgers are average. The plaza was busy but the environment was lonely.

Yummiest burgers we've had in a long time. Juicy and flavorful. The Cajun fries were seasoned perfectly.

I stopped wasting money on other burger places. This is fresher and more consistent than competitors - I'll pay the extra money to come here vs other places. Bacon is crispy and I can customize my toppings. The fries are 10/10. Service is good. Thanks for being consistent read more

Five Guys isn't just a burger spot -- it's an emotional experience. The burger was stacked high, juicy, and seasoned so perfectly that I almost forgot how to function as a human being. The fries? Endless. They gave me so many I thought I accidentally ordered a family meal, but nope -- that's just how they roll. The ambience was classic Five Guys: the sound of sizzling on the grill, bags of peanuts by the door, and that comforting smell of burgers and fries that follows you around like a loyal dog. Service was fast and friendly, and they handed me a brown bag that looked like it contained the secrets of happiness itself. The food was so good that I almost asked out my crush right then and there. That's the kind of confidence this burger gave me. Overall: life-changing. 5 stars. Would risk my cholesterol levels and my pride again. read more

Food was bland but hot and juicy. Fries are the only motivation I have for eating here. SMH at the $45 price tag for two cheeseburgers, one large fry and two sodas. Could've had two steak dinners for this price at TRH on the other side of the parking lot. Pretty much the reason why I only eat here three times a year. read more

Five Guys - Burgers Near Me - El Cajon, California

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I have always experienced exceptional customer service at all Five Guys locations. The hamburgers are delicious. Although these are a bit on the pricier side, I think they are worth it. Great hamburgers and great service. read more

Ordered delivery online. Top notch communication. Very fast delivery. Burger and fries were delicious!! Not soggy. Hot and fresh.

Was hungry and decided to grab a quick bite from here after shopping. My first time at this location. We ordered the hamburger, cheeseburger and little cheeseburger. The cheeseburger (two patty) and little cheeseburger (one patty) we added a lot if extras on it but the person behind the counter did not add it to our receipt (acted like he was listening and kept shaking his head like he got all of our add ons) and the person finishing our burger did not add the stuff we asked for so it was a bummer and it was too late. We were hangry and didn't want to keep asking them for extras that were suppose to be on the burger in the first place. I think the worker was training on adding stuff to the burger, which I understand and had patience for. I only ordered a large Cajun fries to share because it fed like four people lol! It was crispy, flavorful and a-lot! That's the only perk! Aside from unlimited drink refill at the dispensing machine. This location is just all-right. Probably will not come here again. I'll try a different restaurant. Thanks for reading. read more

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Place was empty other than the guy dining in the outside dining area. But there were two other parties that came while we were there. We ordered two burgers, grilled cheese, 3 drinks, fries and came out to $73.62. I know inflation is at its highest but goodness gracious. Food is not bad. But the small portions made us all hungry not too long after we ate. read more

Employees remember customers, always clean in here, burgers slay and it's always a friendly vibe. Alberto and the other member are so genuine read more

Hit the spot. Burger was a perfect ratio of fresh tasting toppings. Fries fried in peanut oil were extremely tasty. Couldn't stop eating them. Not soggy or too crisp. Just perfect. read more

I myself always tip even if im standing to order. But people here are rude af.... Smh cancel my order and walked out. It aint that good anyways. GO SOMEWHERE ELSE PEOPLE! read more

Totally disappointed with the burger, just seems like a generic hamburger, nothing special. It certainly does not even come close to being worth $9.99 for a "single" patty. I have to admit their fry's are better then their burgers! We found it interesting that the menu board was not working, so the cashier had to go through every item for those who had never been there before, it took quite long to get to and place an order. Way too expensive for what you get, for example you can get a "triple cheeseburger" at Charley's Famous Burgers in Lemon Grove for LESS then a single at Five Guys. Don't pay "gourmet" prices for a not even close to "gourmet" food. Classy place, huge bags of potatoes stacked up in the dining area. We will never go back... read more

I'm a sucker for five guys fries even if the prices are insane. It's honestly better just to come inside and have the order be done in person because the last few times I have done it over and ordering app they never give me a Cajun fries like I've ordered and instead just give me regular and I have to ask for the season to be added, or put in a cup for me to take and shake onto the fries when I get home . I'm glad they brought back the peanuts because it helps pass the time waiting for my food to be done. Just know this location can get really busy and I've once waited. 15 minutes just for fries. read more

$27.14 for dbk bacon chz, reg Cajun fries, and reg coke!!! The staff was great, the place was very clean, and the food is decent but $27.14 I can get 2 3x3 meals at In n Out for that!!! Maybe it is because it is in a mall and they gotta charge "stadium pricing" for their food to cover the high overhead . Not worth it, so not going back. read more

The food is pretty good and they offer free peanuts but the main problem with this restaurant is the price. The burgers and other stuff here are just so overpriced in my opinion. The service is decent though which i'll give them that. read more

Please, please train your employees!!! Customer service is everything!!! We had a horrible experience ordering our burger. My husband asked if there was any combos and she just nodded to the sign next to her. The sign had a special. Is that so hard to politely answer yes sir we have the small burger .... And it gets worse... please retrain your staff! I'm not coming back. read more

For the whole team today but especially for Shay who I always say "...is the one who gets things done!" Shay has a great attitude and always a "Thank you sooo much!" for everyone! I've seen this woman at every station in the super clean store. We order for lunch at our office about 2xs a month and every single time she has a smile on her beautiful face! Thank you all for getting it done fresh and quick with a splash of exceptional customer service every single time! read more

Believe it or not I always pass by this burger place and have never gone in. Boy oh boy the burgers are pretty darn good! I was pleasantly suprised. Good quality of food. I like that you can put the toppings openly or simply have it plain. Also have shakes. Customer service is good. I'll definitely be back! read more

very expensive burgers but it's worth the price on a special occasion like a victory celebration there delicious and big

What pops into your mind when you think of Five Guys? Thick, lumpy beef patties with bags full of fries, right? For years, I've told everyone whenever the topic came up that Five Guys - the quality and the service - far surpass any other franchise burger joints, even In & Out. This one in Parkway Plaza has long been my go- to location and I'd never been disappointed... until tonight. We walk in and there's no greeting. The young man behind the counter just wiggles his three fingers at us. When I greet him, he rolls his eyes and says, "What's your order?" Strange. This is kind of the greeting we expect from McDonald's, not my favorite burger joint. Maybe he's having an off day... so we just order and wait the fifteen minutes to get our food. We get home, open up the bag, and this is what we see: little cup half- filled with fries.. and none in the bottom of the bag. Are they required to? No. Has it been a tradition that we've all come to count on? Maybe. I mean, the least they could've done was fill the cup! Is this what we can expect from Five Guys from now on, rude cashiers and tiny portions?? read more

Five Guys - Empty bag... - Burgers Near Me - El Cajon, California

This review is based solely on the price increase. I'm not saying it's not a good burger but we all know in n out is right across the street. Before it seemed like an awesome bargain with the free add on of toppings but now it's about the same as going to any other crappy sit down place. i don't care if the staff are friendly, when the price increase is insane. I'd rather go through a drive through and pay a lot less for a rivaling similar if not better product. I used to rank five guys on par with in n out maybe better because of toppings... now I don't think I will ever bother again. The price increase is an insult. Read the room, what you make isn't worth the pricing and lack of convenience. So many other burger places.... I used to order five guys all the time (to go) and most times my burger looked like it had been in a fight and I just laughed it off. For the price now the burger should not look worse than Sylvester Stallones face at the end of rocky. read more

Food is good and the service from DJ was excellent. DJ was welcoming and had the smile the whole time, as well as making sure our order was perfect. Thank you. read more

Good burgers you will enjoy putting in your belly. However with that said I'm still going with only 3 stars because the fries aren't the greatest and the price I found to be way out of line for what you get. Compare a burger and fries at "Five Guy's" to a burger and fries at "In n' Out" and In 'n Out wins. It's a fair comparison because they both offer a very similar experience and both directly compete with each other for the same customer. In n' Out definitely wins as the better burger & fries by far just on value alone. Throw in a comparison to quality and taste and it's clearly easy to see that In n' Out is a much better burger place by a long shot. So in the end I have to say with the dollar losing it's value and buying power on a daily basis like it currently is and if you want a much better burger & fries that'll make your tastebuds happy, do yourself a favor and save your money and head over to In 'n Out. You'll get a great tasting burger & fries at an incredible value that you can't get anywhere else. read more

The prices are ridiculous for a burger. Yea it tastes good but my God it's not Kobe beef on that burger. And the fries are a little too oily for my taste. No more for me unless I'm desperate. read more

This review is for the management. I was helped by Maurice today and he does not know customer service. You can just tell he hates his job and I get that. But, there's no reason to be rude to your customers if they did nothing to you. I walked in with happiness and ready to eat my cheeseburger, end up taking out with a frown. Thanks a lot. read more

Happy with food yummy burgers & good service. Seemed clean when I ate there. There burgers are yummy yummy yummy! All the way every time.

Went to the store CA-#0594 on 345 Fletcher Pkwy, El Cajon, CA 92020 on 127/2023 and not impressed by the service or food. Service- I walk in and head straight to the cashier and she seemed burdened by my presence and wanting to place an order. In case mgmt. sees this review and is interested, the name on my receipt says Nicholas F., the order ID is AAAQMLBGACC4, and the time is 7:06:28 PM. I ordered two burgers, one drink and a fry. Apparently she did not hear me when I asked for one fry because it was not included when I got my order at the counter. In effort to avoid any interaction with her, I did not order the missing fry. Food- I heard so many great things about Five Guys and so I wanted to see what all the hype was about. Unfortunately I did not like the burger. I think I'll stick In-N-Out or Habit. I give my overall experience one star. I don't recommend and I don't think I'll be returning. read more

$45 for 3 cheeseburgers and 1 large fries . Let me tell you I was expecting to be a wowed just a little . Instead I was grossly disappointed. I did place this order Uber eats and they do jack the prices up at least 1 dollar per item . For example one of the burgers we ordered was the bacon cheeseburger and was charged 11.29 . If you pick it up yourself you pay 9.99 . We did not receive a 11.29 quality cheese burger . More like a 7.00 quality . The patty has zero flavor . No salt or pepper at all . All 3 of the burgers were very cheap with the toppings . Two had 2 tiny mushrooms on the burger . I'm Sorry but a $11.29 should have more than 2 mushroom slices on them . I do not plan to eat here again . read more

Plenty of staff doing nothing; literally just standing around at high noon. I was the only customer. The Outdoor dining was absolutely filthy! All the tables were dirty to the touch. No indoor dining at all, even though everyone else now permits indoor dining. $19.95 for a burger, fries, and a shake. Sorry, twenty bucks for a burger some fries and a shake seems a bit high for this place, their burgers are no different than In-and-Out. Why come here at all? read more

Fast service, competent workers, excellent tasting food. They only serve a few things so they do them right! Love the peanuts while you wait, they are actually addicting. Place is very clean, well taken care of. Fries are very good! We got hamburgers and even tried the veggie sandwich, which was very tasty! Loved the grilled mushrooms. read more

The food is pricey, but good quality. I ordered a Little Cheese Burger and it was delicious. The staff was welcoming and greeted me as I walked in. The wait for our food was not long at all! The floors could have been swept due to food and crumbs, but overall I enjoyed my meal. read more

Five Guys - Little Cheeseburger - Burgers Near Me - El Cajon, California

I've eaten at many Five Guys locations across the country and this one was no different. I don't normally review fast food resturants as the quality/service always seems vary. I always enjoy the fact that when you place your order at Five Guys, the burger patties meet the grill right after. The burger was cooked perfectly, with all the condiments I requested and well assembled. The size of the burger did seem smaller than I remembered it to be, but all the flavor was there. Hands down, I think Five Guys has the best fries (for a burger chain). It was late at night and not a lot of patrons at the restaurant, but my fries were still nice and hot. read more

Five Guys - 2 Patties w/Cheese & Small Fries - Burgers Near Me - El Cajon, California