Five Guys has earned a reputation for serving up juicy, customizable burgers and hand-cut fries in a no-frills setting. Their commitment to fresh ingredients and a simple menu has garnered a loyal following. But does Five Guys live up to the hype? Well here is my opinion based off the Five guys in Sandhills and comparing it to other locations I've been to: Food Quality and Taste (5/5) Burgers: The star of the show. Five Guys uses fresh, never-frozen beef, and it makes a noticeable difference. The patties are juicy, flavorful, and cooked to order. You can customize your burger with a wide array of free toppings, allowing for endless combinations. Fries: Hand-cut and cooked in peanut oil, these fries are a standout. They have a perfect balance of crispiness and fluffiness, and the portions are generous! Hot Dogs: Grilled perfectly, Five Guys' hot dogs are a solid choice, especially when loaded with toppings. Customization and Options (4.5/5) Five Guys offers an impressive level of customization. With 15 free toppings to choose from, you can create a burger that perfectly suits your taste. This level of personalization is a major draw for many customers. However, the menu itself is relatively limited, focusing primarily on burgers, hot dogs, and fries. Atmosphere and Service (3.5/5) The atmosphere is classic fast-casual: clean, bright, and functional. The open kitchen allows you to see your food being prepared. Service is generally friendly and efficient, although it can be a bit inconsistent depending on the location and time of day. Value (4/5) Five Guys is pricier than your average fast-food chain, but the quality of the ingredients and the generous portions justify the cost for many. The ability to customize your burger with free toppings adds to the value proposition. Overall Experience (4.5/5) Five Guys delivers a consistently satisfying burger experience. Their commitment to fresh ingredients, customizable options, and delicious fries sets them apart from the competition. While the atmosphere is basic and the prices are a bit higher, the quality of the food makes it a worthwhile indulgence. Highlights: * Fresh, juicy burgers * Perfectly cooked, hand-cut fries * Extensive customization options * Generous portions Areas for Improvement: * Limited menu beyond burgers and fries * Atmosphere could be more inviting * Prices may be prohibitive for some Final Verdict: If you're looking for a delicious, high-quality burger, Five Guys is a great option. Just be prepared to pay a bit more than you would at a typical fast-food joint. read more

Food is good but it is a young lady here who is very rude and has a nasty attitude from the time i walked in she looked uninterested and pissed off like i did something very rude read more

This location was one of the cleanest that I've patronized. Very clean and presentable. We had the Little Cheeseburger and the Little Bacon Burger with a small fry. The portions of fries were more than enough for two people. Our burgers were ok. Nothing really set it apart from other burger spots. The front counter order taker could have been a little more pleasant. However, I do feel it was kinda on the pricey side. read more

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Stopped in today to grab a quick lunch to take home for my wife and I. I walked up to the counter, looked at the menu and said I'd like a Cheeseburger, a little cheeseburger and a little Fries. The guy at the cash register started asking me about the cheeseburger patties. He was sort of hard to understand so I asked him what did he say. He went on about the patties on the cheeseburger. I told him I wanted exactly what the menu board said... 1. Cheeseburger 2. Little Cheeseburger 3. Litte Fries I said whatever patty comes with that is what I want. He finally took the order and I told him what condiments I wanted when he asked. What floored me was the price for these three items was $26. I was shocked to pay $26 for small fries, a small cheeseburger and a regular cheeseburger (which has 2 patties). The food was good but I guess this inflation is going through the roof! read more

Pretty tasty burger, super fast and the workers were cutting up, joking, having fun but still got my order out fast! The vibe was cool and Ill definitely be coming here again, ya love to see it read more

Food is okay but the prices are outrageous. I don't like spending $20 on a burger, fries and a coke. Don't see this place staying open much longer. read more

The hamburger is really good here. The fries are fantastic. I had to give only four stars. The coke machine is out of almost everything and they have two machines here. The staff are friendly read more

The service was amazing, overwhelmingly accommodating. Went above and beyond I cannot say enough for this five guys you will not be sorry. Stacey the chef is top notch! read more

It was very good highly recommend the cheeseburger. Just the right amount for it to cook and it was so nicely put together like the last puzzle piece. each bite made me jump out my chair with glee. And the burger melted in my mouth like ice cream on the ground in the summer that a kid dropped. read more

Five Guys - Cheeseburger - Burgers Near Me - Columbia, South Carolina

Fries! Then, if course burgers made to order. And finally, we got peanuts back. I missed them so much during the pandemic. But yeah, the final word... Fries! read more

Five Guys was busy with folks waiting for their food but I believe that wasn't unusual for a Friday evening. I was waited on promptly but it took a moment for my food to be made. We had a large order (four people in our party). While I waited for our food it gave me a chance to look around. There is no inside seating. All orders are to go with the exception of three umbrella tabled outside. The restaurant was clean considering the nimrod people that were waiting for their food. With the movie theater back open for business I believe this Five Guys is doing a great job with keeping up with orders and the cleanliness of the floors and counter tops. ** our order was wrong and thank God I checked before we drove off read more

Five Guys - Busy Friday night - Burgers Near Me - Columbia, South Carolina

Super disappointing. For $20 I was expecting my bag filled with fries like they usually do. The place was packed and I get that, but they're so overpriced that all those fries makes up for it. We ordered a large fry and 2 little hamburgers. There was barely any patty and mostly tomatoes. I had one bite of onion one the whole thing. There was a lot of people working there so idk what the deal was. Better off going to Burger Tavern 77. Won't be back. read more

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My husband loves this place. To go orders however are generally not correct. Eating there is fine. Fries are delicious

Great Food but the cashier has no type of enthusiasm you ask them a question they don't reply, they just hand you what you ask for. I think it's very rude to not acknowledge when people are speaking to you. Also the restroom for the men and women were very disgusting broken door locks in the women's and overflowing toilets. Bathroom not maintained and foul odor. read more

Five Guys - a dirty toilet in a public restroom - Burgers Near Me - Columbia, South Carolina

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I was always told five guys is extremely greasy and over priced, so I never tried it. But I'm glad I did, it's not a bad burger joint at all. Being able to choose what goes on your burger is a definite plus! I was sad that this location didn't have milkshakes though lol woulda loved to have tried one. Food takes a little longer, but that's because they cook everything right then, it's not precooked it's all freshly made. It was a little more on the expensive side for a burger, but it was well worth it. read more

The burger and fries here are really good for a fast food joint. The staff is are always friendly and get you order in quick. Free peanuts while you wait is great too! read more

Five Guys - Fries anyone! - Burgers Near Me - Columbia, South Carolina

They were out of a lot of items!!!!! After I placed my order and I was waiting for my food the employees had gloves and were touch there hats there mouths just unsanitary!!!!! Nasty, I just asked for my money back and the manager came and didn't asked why or what or say I am sorry.... I will never go there again. read more

Hi someone who might remember me is the Betty Sue lady I just want to tell you I'm not the age I told you and I prank-called you guys By saying "Hi you guys are the best place I have ever eaten at and btw Can you tell Betty Sue at she made my grandchildren cry, shes a fat fuck, and her boobs are below sea level". The girl I called was so sweet/nice a felt as if she needs a rise. Btw I'm 11 and I feel so bad she is so nice if she sees this message I just want to tell you that you are/were the best person I prank called I hope you have a great day/Night/life is the best. Everyone I called before her was hanging up on me and her tone is so nice to have a great everything life. read more

Much better than Smashburger! Great burgers & fries and now they offer milkshakes. Pricey but food is good so you get what you pay for. Paid $21.18 for myself and 2 kids. Ordered 2 little cheeseburgers, a veggie sandwich, 2 fountain drinks and shared a regular fry. Food is made fresh to order with fresh ingredients. Kids enjoyed the free peanuts while we waited. Would be nice if they actually used the mic to call out your order number since I like many others would rather wait a table instead of stand in front of the counter. Place gets loud when busy and you can barely hear it called. They also offer ordering online when you are in a hurry. I have used this option before and it was almost ready upon arrival for pickup. read more

Sparkling clean, efficient, reasonably priced and so good! Loved our burgers tonight and will be making this location a family tradition. Everything was just perfect, thanks, guys! read more

Normally this place is a go to for lunch or dinner. Good burgers and usually good service. Not so much today. The food was good but the young lady with dyed red hair and multiple facial piercings (didn't catch her name) was obviously not interested in waiting on us. We were the only two in line at the counter when she looked at us and then looked around the store to see if anyone else could wait on us. Once she finally came to the counter there was no welcome there was no how can I help or serve you today. It was "what do you want". After paying for our meal I said thank you. She turned her head and handed over the receipt without a word obviously more interested in getting back to doing anything else other then being there. Not the kind of service that makes one want to come back. read more

Juicy burgers, friendly faces, employees care and work hard. I'll pay the $10 for a Five Guys Burger so good!

Best burgers in Sandhill's. I am glad this location is better than all the NJ locations. Being from NJ i tried a few different 5guys and all were horrible disgusting and greasy mess. When i moved to Sandhills I was told to try 5guys. After trying this place I cant get enough. My family loves this place. Bacon dogs, cheese burgers and frys galore. Place cant be beat. It slaughters red robin. Beats cookout and destroys smash burger. If i have the funding i eat here weekly. read more

Pure ignorance displayed when I came to the locate and might I add i will never return here. Upon entry I enter the location without a face covering but in fact made an attempt to cover my face with my shirt just to place an order and stand outside and wait. The so called manager Marion told me that they would not take my order with a face covering. Well to my left stood a another customer standing in line waiting for his food without a face mask at all. So I said okay let me dig through my car to look for one. Upon entry again the same customer stood in line without a mask and when asking Marion why didn't he ask that customer about his face covering he stated " I didn't see him" while handing him his bag out of food. Lies. So I decided to start ordering and Marion asked why my 7 YEAR OLD DAUGHTER didn't have a mask on and stated that he couldn't take my order because my 7 year old daughter didn't have a make on. The ignorance and unprofessionalism at this location was the upmost disrespectful I have ever witnessed. I walked out with my child and will never return. Thought I should share this piece with you. read more

The past year I understand a lot of these fast food restaurants don't want to be open and working , the associate they have the worst , nasty, attitude, and this was the 3 rd time and each time ,someone different they didn't have my full Order I only said excuse me they forgot the shakes and she just turned and walked away so I stood there about 2 minutes someone else walked up and said loudly I guess I will have to get the shake since no one else is going to and then she was nasty so I am reporting this to there home office find someone who wants to Work with a smile read more

We ordered an online order and it took over an hour to get our food while almost seven people. Went after us and they got there food in less than five minutes and they were so rude and were playing around and joking and staring at us. never going there again. read more

Tired of fast food that all taste the same? You clearly haven't been to this joint. They don't have much besides burgers and fries, but when your burgers are this good why bother with other food? At prices like this, you don't expect flavor, but Five Guys has plenty. The range of available toppings -- the standard sauces, but also sauted mushrooms/onions, peppers, pickles, lettuce tomato -- ensures that whatever your preference, you'll be satisfied. The beef tastes fresh and juicy, the toppings are awesome. Don't forget some fries on the side or you'll be missing out. Only warning: DO NOT GO IF YOU HAVE A PEANUT ALLERGY. The open-buckets of peanuts to snack on are great for most people, but could cause severe reactions to anyone allergic! read more

It is really sad that when you are not even slammed, you give me the wrong burger. Come on. I've been in your restaurant when you're slammed and I've received the right order. Make sure you give people what they order and just don't throw a burger in a bag. read more

Check out the photo that shows an employees cell phone on the food prep surface. This is disgusting as phones are known to have more germs than a toilet. read more

Five Guys - Burgers Near Me - Columbia, South Carolina

We went in around 11am on a Saturday and it felt as if we were the first customers. They were prepping, as we were looking to order, the girl preparing the lettuce had gloves on. Her phone, in her back pocket, went off she proceeded to pull it out of her pocket, still gloved, put it back in her pocket when done and continued with the lettuce.......all while NEVER changing her gloves. read more

From the courteous and caring staff to the delicious burgers, fries, and shakes, my kiddos and I LOVED this "guilty" pleasure meal!! Thanks, Five Guys!! read more

Food is nothing special but great customer service. Super crowded but everyone was nice and courteous. read more

I was in town last summer and got a to go order. When I got home my order was wrong and everyone knows how disappointing that is. I called and talked to the manager and he told me that the next time I came in he would make it right. I came back to town for the holidays and decided to try it again but of course I didn't have my old receipt and didn't know if I remembered the managers name? I went in to pick up my order and told the guy at the counter my story. He asked if I remembered the managers name? I said I believe it was Stacey. He said yeah that's me. He rang up my order with a zero balance. So thank you for doing the right thing. It was much appreciated. read more

Love five guys, burgers, hotdogs and fries always hit the spot! This location is also pretty good service

Five Guys was one of those places I'd always try to stop at when I was in/around Kannapolis so I was glad to see them brought to Columbia with the development of Sandhills (and also another location in West Cola). The regular burger is a double patty and can be too greasy for most stomachs so I would suggest getting the small burger if you plan on getting fries with it, which is going to be about three times more than you're expecting to receive... They have a decent variety of burger toppings but it can get a little messy trying out various combinations and getting carried away. read more

Wife was out. I was to call and place the order so she could pick it up. Guy answered the phone and asked me to hold. Then I got to hear him take orders for the next 10 minutes. I was still listening when my wife arrived and asked him to pick up the phone and take my order. He hung up and calls started going straight to Voicemail. He told my wife that he wasn't the one who answered the phone, Of course. I guess they really don't need customers. read more

Always enjoy coming here. Good food and nice place to sit, eat, and relax. If you are tired of fast food 5 guys is the place to go.

The burgers and fries are so fresh and so yummy! A little burger is plenty big for any normal appetite. This isn't a gourmet burger place. They serve regular beef with regular type toppings. Delicious just the same though. My hubby and I normally split a regular order of fries and still have tons leftover. This isn't your average fast food joint, so the price reflects that. I hate that I make such a mess when I eat here, but the burgers are so good. read more

Good solid burger. Meat to bun ratio is spot-on, many topping options cooked to order,, EZ ordering. What's not to like? When the burger urge strikes...try to find a 5 Guys read more

One expects so very little from national chain restaurants. If the order is taken promptly, and delivered with a tolerable level of accuracy, this is widely considered a win. Only when these shallow standards are themselves breached, does an experience warrant such a review. I and my family approached the counter and briefly considered the menu. Some one was at the till to take the order, and acknowledged us, fulfilling roughly half of his required duty with aplomb. This is when things got weird. I ordered first, requesting a bacon cheeseburger with lettuce, tomato, and grilled mushrooms. This was met at first with confusion, followed quickly by revulsion. The cashier gave me a look of disdain and disgust. His face told me he was reasonably certain, but not positive, that I had vomited slightly whilst placing my order. In a quiet, uncertain voice he asked "Are you sure that's all you want?". I smiled and answered in the affirmative, hoping that perhaps it was a joke and jokes were a concept relatively new to him. He was clearly taking those first steps trying out one of those unique facets of humanity we're all born with and take for granted. I'm not going to blame a guy for that. My wife ordered an unadorned and thoroughly standard cheeseburger, thus avoiding a repeat of the horror show I had unwittingly put on for this unassuming register biscuit. She then made the mistake of requesting a water cup, as we rarely worship at the altar of bubbly sugar water. Suddenly our witless food clerk straightened, his face serious and bursting with authority. I'm paraphrasing here, but essentially he let us know under no circumstances could we put anything but water in the cups. This was off-putting to say the least, but we rarely visit food franchises of any type. Perhaps treating potential customers with suspicion is the cutting edge guerilla marketing tactic they're all trying now to entice millennials. I think Zaxby's pioneered the concept. Food ordered and table secured, we settled in for a short wait. After a quick hand wash, I returned to find our order number had already been called. Finally a return to a modicum of the minimum effort service I'd come to expect. Returning to the counter, I found a complete lack of food. It had been put aside in the kitchen because I had taken too long to grab it. Five Guys is apparently rife with the criminal element, stealing bags of food when no one immediately claims it and swindling the company out of literal cents worth of concentrated soda syrup. What can I say about the burger, this defining feature of their establishment. Tomato? Flavorless, mushy, commercial grade slices of sadness. Lettuce? A few whispy clippings of iceberg. The black sheep of the lettuce family. Bacon? A joyless smattering, thin and unfulfilling. Mushrooms? No, I would not deign to classify them as fungi. Bun? Smashed and pitiful, teeming with sesame seeds. The beef? Tasteless, though with a reasonably good texture. The cheese wasn't bad. At night's end, I had paid more than $20 before tax for the privilege of two average burgers, fries and the unique feeling of being treated as a soda stealing malefactor. I sat and ate surrounded by awards, the walls festooned with accolades in bold red print, proclaiming that the burger savior was here at last. One of the few culinary constants that hold true in this life is that the more a restaurant focuses on a particular product, the higher quality it will be. Against all odds, Five Guys turns this notion on its head, and manages to churn out mediocrity all over their filthy, peanut covered floors. My 2.5 year old enjoyed throwing peanuts, so we'll probably be back. read more