Kudos to Byron for not only providing good energy, but also for the excellent customer service. We ordered grilled cheese burgers essentially and he knew exactly what we wanted and asked the right stuff, plus also gave us some drinks as a free add-on! Give this man a raise & promotion! Lol read more

I placed an online order at Five Guys and was extremely disappointed. I ordered a bacon cheeseburger with an extra patty and waited 30 minutes to pick it up. When I finally got my food, there was no bacon and no extra patty--basically not what I paid for. I brought it to the attention of the person at the counter. He looked at my receipt and said, "I got you," which I assumed meant they would fix it. But nothing happened. I sat there, ate the wrong order, and no one followed up or offered to remake it. It was a frustrating experience, and the lack of accountability from the staff made it worse. I won't be coming back, and I don't recommend this location to anyone. read more

One of the best cheeseburgers I've had. The hot dogs were also pretty good. They have a very American diner vibe. read more

Five Guys - Vibe - Burgers Near Me - Chicago, Illinois

Service was horrible, I wanted to wash my hands before ordering because I had just got off the train and I have OCD when it comes to touching my food BEFORE washing my hands and they kept getting attitude me and saying I need to buy something first or get out. I planned on us both getting full meals there but with the service I received I'm disgusted so we just left and they all started laughing extremely loud at us as we walked out. read more

We eat a Five Guys on Wabash right before we attend to a concert at Soldier Field. We have gone to Five Guys right before we saw Billy Joel/Stevie Nicks, Pink, Coldplay, etc. It gets busy but the service is fast. We always manage to get a seat. We love the cheeseburgers and french fries. I look forward to going back soon! read more

Nakia F. has Awesome Customer Service No Matter if You're the First or Last Customer. Clean Restaurant and Food Made Fresh. Big Portions $22 for Fries, Double Bacon Burger All the Way & Large Soda Pop. Free Refills. read more

Five Guys - Dining Room - Burgers Near Me - Chicago, Illinois

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The cashier is a pretty cool guy...friendly....don't remember his name...however the burgers at high af even the little burgers...they're ok but yall really need to do something about those fries with the skin still on they're disgusting ...I try to peel the skin off but thats too much...can you please just serve regular fries without the skin please read more

Not really knowing the area, I was looking for some food to take back to the hotel,luckily 5 Guys was just around the corner. I've been to other Five Guys before so I'm familiar with the food. Since I was the only one there, service was quite quick. I had ordered the BLT and a side order of fries. Few minutes later, the order was ready. When I returned to the hotel.... I opened the bag, I found the BLT and the abundant amount of fries. Of course, the fries were well seasoned and the BLT was incredible. Due to the Covid-19 restrictions, the restaurant was following all of the protocols. Overall, a great meal and would recommend Five Guys. read more

Five Guys - Fries with a side order of BLT - Burgers Near Me - Chicago, Illinois

The food is extremely overpriced for no reason. My daughter's hotdog was burnt and we had to return it and ask for a cheeseburger instead. Then the manager tried to charge us an extra $6 for the cheeseburger when I already paid $8 for a freakin' burnt hotdog. But they were cool about in the end and made us a cheeseburger and did not charge us extra. Overall, the service turned out to be great but the burgers were nothing spectacular to be so expensive. I would take shake shack over five guys any day. read more

Great burgers. Expensive for a dang burger. I love that there's so many free topping selections and how it's a proper burger!

I've always enjoyed a good Five Guys burger but this location doesn't live up to my expectations I've had previously. When I went yesterday I was approached by a sketchy man in the restaurant but left me alone as I picked up my order. My food was okay but not great. I used to eat at this location but I don't anymore given the circumstances. read more

I have been to my share of 5 Guys in the US and one of the things I enjoy is it's consistency. This particular location, while the service was as good as every other 5 Guys, the finished product was a mess! I couldn't get a pic of it since it wouldn't be fair to the workers (it was raining and I was in a rush) but I don't know if I'd call what I received a burger as much as a messy pile of wet food wrapped in foil. There was so much condiment on the sandwich that both buns were no longer bread but piles of wet dough. All that being said, the pile of wet food was as tasty as any 5 Guys sandwich and as I said, the service was good, hence the 3 stars. read more

Efficient and fast moving orders... picked up a double cheeseburger for kid1 and it took less than 10 minutes. I won't be coming back since there is nothing on the menu to get excited about. read more

Five Guys - Dinner for child 1 - Burgers Near Me - Chicago, Illinois

My girlfriend and i went here yesterday, the food tasted like a cement brick with bbq sauce on it. my girlfriend and my stomach hurts, the workers were all lazy. i walked up to order and the man staring at me 2 mins until i said YOOOO U GON TAKE MY ORDER FOLK ? like bruh who tf owns this shit it's garbage read more

I'm trying to figure out how a fast food place in Chicago gets away with charging over $8 for a hotdog. The hotdog was good, but the bun was nothing special. Meh...Last time I ate at a Five Guys was a few years ago. Now I know why. read more

Five Guys - $8.14, tax included, for just a hotdog - Burgers Near Me - Chicago, Illinois

I am a strongly In n Out type of girl (from California) but five guys is just as good. I love how I can customize what I want on my burger and also get cajon seasoned fries. This location is ideal. I can walk to it within 5 mins and they are also quick with my order. It is my go to burger place when I'm craving something greasy and fatty. read more

The burgers were amazing. My burger came with grilled mushrooms, pickles, onions, lettuce and oh my was the burger good. The fries were also good. I ordered a strawberry shake and that was not a good at all. I was not able to finish my milkshake before throwing it out. Next time I know to not to order a milkshake with my meal. Otherwise, I plan to add Five Guys to my list of fav fast food restaurants. read more

Five Guys - Strawberry Milkshake - Burgers Near Me - Chicago, Illinois

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The food is always good. However, I went there today and wiped down my table because of covid and I could see my handprint on the saniwipe. I was customer number 2. Filthy table. Also, 2 young guys with skateboards walked in without masks and were allowed to order. Why? Aren't there rules against that? read more

I don't know if I reviewed this before but times are a changing. This last time it didn't even taste the same. It starts with the workers doing the cooking and this last time was terrible. They charge about five bucks for an order of fries and I usually get more than I can eat but not this time. All that for a little cheeseburger and fries for sixteen bucks read more

Not gonna lie, probably the worst five guys in the city of chicago. Needs new management. The workers look like they're on pills, so i guess you're safe to assume how the food tastes (awful). read more

Here's what I ordered on my burger: Lettuce Pickles Tomato Ketchup Onion Here's what I got: Lettuce Pickles Mayonnaise read more

Not sure what's up with the low reviews but my experience was 5 stars. Great service and honestly truly nice people who are working hard. I got a cheeseburger with a few add ons - grilled mushroom and onion and jalapeño. A nice combo, and the Cajun fries had a nice flavor. Loved how generous they were with my small portion! They gave me a bag overflowing with fries :) also this is a great location right in the south loop near plenty of grocery stores so I was able to do my grocery shopping after a quick din. Great work to this five guys team! read more

I was greeted by an unmasked employee yelling at me that they were closed till 1:30p. Door was open, lights on but they are closed. The employee could have been less rude or locked the door and put updated hours on the door. Nope, thanks for the rudeness, I'll never eat here ever again! read more

So... I had the bacon burger and fries at this location for the very first time. I admit, after I grabbed and stuffed three fries in my mouth, I peed a little. It was THAT good and I was surprised. I then took a bite of the bacon burger. Well gall dang! I declare this here burger...delicious! I thought they were full of s*** when I saw all the articles posted on their walls on how great their food is. I took away a star cause they can cook, but I, nor anyone else waiting for their food, is interested in hearing things like "Tanisha got a dooky booty, but her coochie like a bread machine". Also, I do NOT recommend ordering their fries from DoorDash. The fries are lukewarm and stiffer than a child molester at Disney World. read more

Food is great, burgers taste fresh! The reason for 4 stars is their pricing is a bit high for a burger joint, but I get it. Burgers are $8+, but for fries $3+, a bit high. All in all, great burgers, super cheesy and delicious. Standard wait time, not too long. Great place for lunch! read more

Other Five Guys locations are good, this one? No. Soggy buns. Like wet soggy. Never had an experience like that anywhere else. Careless employees. read more

Is there really anything better than five guys? The answer is not really. This location in the South Loop is located right around the corner from the Roosevelt train station. Every time I walk in (which recently is atleast 1-2 times per week ) I am greeted by the happy employees behind the counter. The burgers at this location are always cooked to perfection and buns are perfectly toasted. My favorite is just a classic little (little means one patty as they normally come with 2) cheeseburger with ketchup, mustard, mayo, lettuce, and tomato and they nail it every time. I am not the biggest fan of 5 guys fries, but if you are you won't be disappointed at the amount of fries that come with a small order. A small is more than enough to feed 2 people. I have recently started adding on an Oreo milkshake and if you are extra nice they will let you add extra Oreos... and boy is it good! This location is run very well and is definitely the best 5 guys location I have been to! read more

I ordered using their online app. When I arrived at 2:28 (one minute after the agreed time), the order was NOT ready. In fact it was NOT even started! I asked why and was told "we don't start them until the customer arrives". What? Second time they've done this to me. This defeats the whole purpose of ordering online. I asked for my money back was but was refused. read more

Burgers are good but nothing special, the fries are horrible, at least they offer free peanuts. Have standards to impress really dropped down to using all real meat? Thanks McDonald's. read more

Horrible!!! How could they get an online order wrong??? Seriously? It's NOT hard! Picture of my order from Uber Eats and a pic of the receipt for the order I received. This is beyond annoying. I HATE pickles and there are no fries for my daughter...she got a burger that she did not want. read more

I'm from Arlington. The birthplace of Five Guys. Is it as good as the real deal? Pretty much. Sorry In-N-Outers, but Five Guys kicks your ass. It's bitter sweet that this place wasn't around while I was at Columbia. If it were, I'd be a fatso. The burgers at Five Guys are really flavorful and come doubled up in each burger so there is plenty of food. You choose your toppings right at the register. You know what you want, you know what you get. It really hits the spot. The fries are really spectacular and so are the shakes. Really, everything on the menu is awesome and peanuts are free. Kind of random, but they're there. The staff was many and they were really friendly. If it tells you anything, Five Guys was voted best burger in DC every year since 99 or something. Boomshakalaka! read more

What can I say. It's burgers at its best. I mean the toppings border on endless: Mayo, lettuce, pickles, tomato, grilled onions, grilled mushrooms, ketchup, mustard, relish, onions, jalapeño peppers, green peppers...need I go on!!!! There are big burgers and little burgers. A small fry feeds two people. Sometimes the wait can be a little long but the food is worth it. The seating area as well as the bathroom was clean so I was happy. Loved everything I ate. Doesn't disappoint. read more

Literally worst experience at any Five Guys EVER. Advertise curbside pickup so I go and they refuse to do it. Make me come in even though I am 7 months high risk pregnancy. Then they tell me they no longer serve strawberry shakes at any Five Guys even though I just placed the order. They give me a chocolate shake to replace and it is basically chocolate milk, so thin and runny. I am still waiting for my order even thought it said it would be ready 12 minutes ago and the store is filling up with people not wearing masks or social distancing. read more

Are going to love it. There food its so great and juicy and the guys are burger experts

Great food, but they raised their prices again. After tax it cost me almost $10 for just a cheeseburger. I usually love it, but its becoming hard on a college student's budget. I hope they can figure out their pricing before they loose too many of their student customers, who make up half of the population in this area. read more

Came here after running a 5K at the lakefront...... and I was the first one in..... I just fell in love with the bacon cheeseburger with jalapeños peppers and dice raw onions... I have to say they did a really good job stacking it and fitting everything in the burger.... I loved it..... plus I got a regular fries and a drink... I should have got the milkshake and dip my fries in.... there is always next time...... read more

Five Guys - Burgers Near Me - Chicago, Illinois

Free peanuts and mushrooms, oh my, so good! The little cheeseburger and little fry is the perfect size for me. The fries are fresh cut style, and everything tastes fresh. This beats In and Out Burgers in CA, but they are different. (Not a big fan of I&O, sorry.) Higher price point for a burger about $8 and $5 depending on what u order. I didn't pay much attention, this was my late dinner. My request for a bag to take home some in the shell peanuts was given. I'll get to those for a nice snack. Tomatoes, grilled onions and mushrooms are free condiments among many choices of toppings and sauces. Mmmm, pickles! Street parking, located right off the corner from Roosevelt and on Wabash. The were open during construction. read more

Food is amazing but their staff is SO slow. Fairly pricey for a burger place but very tasty food.

My buddy and I came here and as we walked in, we noticed two dudes kind of loitering out in front of the location... They were sort of peeking in... but hanging out in front of the location... So we walk in and as we walk in, there's one guy ahead of us and as we are waiting we notice all of the employees are looking out towards the front of the business where the two guys are... So it's like the guys outside are looking and the employees are looking... So my buddy and I look at each other and wonder is there about to be a shooting? It was kind of crazy... turned out the two guys out front were waiting for one of the employees to get off... But it was strange... Anyway, the food was fine and everyone was helpful... Service was prompt and the peanut buckets were full... We'll be back next year read more

It's not a bad burger, there's just better out there for this price point. The only plus I give it is that it's near the Field Museum and aquarium. If there was a McDonald's next to it, I would just go there and save some money. read more

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