The order was ready promptly like the app mentioned in the estimated time when I went in to pick it up the vibes were very positive. The gentlemen with a black shirt and tall with some scruff was very friendly at the order pick up and I wish I could've gotten his name to give me a shout out. The food is prepared very well, and the burger met the expectations that I expected since I haven't been to Five Guys in a long time. Also, we got a bunch of fries in the bag, which was awesome because I've read that some locations have stopped doing that but that's a Five Guys iconic thing. read more

A little over three years ago we said 'we will never eat here again' after getting one more bad meal. But.....we thought we'd give them another try as we said 'well, it's been three years.....'. Wrong decision. Used the mobile app to order. Two burgers, one large fry, two shakes. After picking up the order and getting home......no fries. Take a look at the burgers, and there are condiments missing that are on the receipt. What food we got, looks like crap. We call to let them know the order were not complete.....wonderful hold music. 15 minutes worth of hold music. Trust me.....this WAS the last time. read more

Tammy made the best milkshake and gave phenomenal service and hospitality to me and my friends on our lunch! She's that gurllllll read more

Five Guys - Burgers Near Me - Beaverton, Oregon

Food was good. Friendly staff. But the music? I might not come back. Hard rock music-like hard-was loud and distracting.

Food is good, service is soooo slow (15 mins to get cheeseburgers) and the staff are lethargic

The food is fine but the wait time is RIDICULOUS. Having 3-4 workers on a Sunday night is crazy. Plus with all the delivery drivers picking up. Add a few more people to make orders go faster. Was told 9 minutes and it ended up taking 45 minutes! read more

Not sure why all the hate. I come here weekly. The service is always great. Everyone welcomes you with a smile and a warm greeting. They ensure your order is correct and there is always someone cleaning. Burgers and fries are best in class when it comes to a fast-ish food joint. read more

I like these consistency of the burgers from this restaurant over the years. I did have a disappointing experience from certain 5G outlets, but not this one. Can't comment on fries since on low carb diet. read more

Too much seasoning on the fries, the fries were raw, the burger would have been perfect if you seasoned the burger or even melted the cheese on top. For 17 bucks just go to steakhouse for a better burger and it'll be cheaper. read more

What a let down! We have enjoyed coming to Five Guys on Cedar Hills Blvd since moving to OR last year. The staff are friendly, the restaurant is spotlessly clean, and there's a great selection of food and fountain drinks (unlimited drink refills) Our last visit left us far from happy. Simply put the burger meat quality has fallen, to the point where we're out! Five Guys has been a great and reliable stop, a place to seek out if we're traveling. The fries were (and still are) amazing! the burger add-ons are delicious. Not sure what happened? Grizzly, tough, flavorless patty. Is this the new normal? Or, just a bad day at this store? It will be a long while (if at all) before we come back. read more

Five Guys' build-your-own model is great and the service at this location was friendly, organized and efficient. The cheeseburger I got was juicy and the fries were perfectly seasoned and crisp! I highly recommend that you order a large order of fries because they give you an extra scoop of fries straight into the bag! :] Also, I can confirm that they do serve Coca-Cola products. However, their fountain dispenser is a Coca-Cola Freestyle one (the all-in-one type) which, in general, I'm not a huge fan of... but kudos for still selling Coca-Cola products! read more

While my son was fielding ground balls and hitting dingers, I was feeling a little hungry. I didn't want to go too far, so I took a little walk to Five Guys. I ordered a cheeseburger (two patties), and a small fry. It is cute how they call if "little" but lets face it you could feed 4 people with a large fry lol. I got the cheeseburger with the works minus the grilled onions (I prefer raw). I sat down and started munching then I realized there weren't jalapeños on the burger. I love the raw (again) jalapeños that are offered at Five Guys. It adds another dimension to the delicious burgers and the toppings. I was kinda bummed that they weren't on there. I thought "the works" included them. I guess I could have asked for some in the side but I didn't. Burger was tasty and the fries were crispy and delicious. Next time I will definitely make sure those spicy things are on there read more

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Waited 30 minutes for them to tell us they gave our food away by accident to someone else.

COVID19 takeout review Roxy was closed and the family was deciding between Chipotle and the Guys won. Burgers made to order and awesome fries what's there to decide. Good social distancing but a fail for the staff no make Food is four-five stars, for total lack of PPE equipment for staff an F, two stars read more

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Five Guys consistently makes really good burgers and fries, and this location is no different. Ample parking, indoor & outdoor seating, and friendly staff. I got a cheeseburger, little fries (for 3 of us to split!), and some peanuts. It was delicious and the price was reasonable. I would definitely come back. read more

The bun was smashed and mushy the burger had way too much mustard on one side. The double patty was plenty of food though I would rather have a single cooked medium rare but not expected with 3 *** reviews. My fries were stuffed in a paper cup but 2 to 3 times that were thrown in the bag so I couldn't remove the burger. It was nice you could choose the toppings and the bell peppers were fresh. The coke could have more fizz and be sweeter Allot of food but not cheap Slow and it would be hard to eat the burger on the go Fresh toppings. read more

today was the third time this particular server helped me. mumbles words and speaks so low cannot hear her. on top of that the loud music does not help. read more

Having tried many burger spots specifically one across the street who I was a fan of since they opened in New York and where I ate numerous times. I came back to 5 Guys because their burgers are just better. Juicer patties, more tasty and everything in between. I am writing this review to commend the service we received recently on a Sunday. The restaurant was relatively slow I came in with my whole family of 5. We ordered at the counter, got our food in a timely manner and enjoyed the tasty food that even our kids prefer over Shake Shack next door. Anyhow my oldest got a soda this time, rare occasion. The only other person in the restaurant at that time was and employee who clearly had just finished her shift and was getting picked up by a family member. Sure enough in true kid fashion my daughter knocked over her full sized cup of soda and it exploded on the floor. I kept my cool while someone else in the restaurant jumped up into acton to help resolve the situation. It was Abigail, the off duty employee, that could have easily left as she was done for the day. Mind you the other employees behind the counter just stood there and stared. Abigail, took off her backpack and jacket, as she was about to leave, and went to the back to grab a towel and bucket to help clean up the mess. My whole family was grateful for the initiative and for the help. My daughter apologized and Abigail was so sweet and kind and said not problem at all, I am happy to help I wipe up spills all the time. Long story short its employees like these that make the difference, they are on the front lines representing your company. And when someone like Abigail goes the extra mile and shows care even when she is off the clock is a testament to someone who has integrity and gives the gift of care and attentiveness not because shes getting paid to do it, in this case not paid as she clocked out, but because she loves what she does. PLEASE GIVE ABIGAIL A RAISE! read more

Five Guys has THE BEST fries, and always plenty of malt vinegar to sprinkle over them. Shakes are good. I love the sautéed onions and mushrooms available for burgers and hot dogs. I don't love that the bun always falls apart before I finish my burger; they just are not robust enough to hold up to all the wet toppings. I don't understand why it takes so long here to get my food, when hardly anyone else is waiting in front of me. The neon lights and atmosphere are visually exhausting so I usually get take-out. The 50's-style decor lends itself to being a loud space even when it's almost empty. I noticed that when the food-delivery people came in, the kitchen usually had their burgers and dogs ready and made them fresh fries so that was nice for them (not so great for me since I had to wait). I appreciate the calorie counts being easy to find right on the menu. Staff is friendly. read more

This is by far my worst experience with any place I've eaten in town...ever. On 1/22 I placed an online order because their website was VERY specific that they offered curbside delivery. Since I'm on medication that leaves my immune system compromised, this is the only way that we will order food for our family of 6. It gave me an arrival time with instructions of where to park and the number to call when I arrived. On arrival I called the number giving the guy my name, and told him I was here. His exact words were, "AND? What do you expect me to do?You have to come inside like everyone else." I explained how I placed the order online and that I was in their designated parking spot for pick up. He said they didn't offer curbside pickup, if I wanted my food I had to come inside. I looked in and the place was PACKED with people unmarked and eating and waiting in line. I told him that I couldn't come inside and explained why. He was so rude that I was shaking. He said, "your order won't even be ready for another 45 minutes so you'll have to come back." I told him to cancel it then, and he said he couldn't do this because I didn't place it with the store, I placed it online and prepaid for it. Since we were feeding a family of 6 I couldn't afford to throw dinner with all of the trimmings away. I left, furious. I drove home and showed my wife the screenshot about pick up instructions. She said when you get there, call them back and tell them you have an order for curbside pickup and ask for the manager. I drove back, 45 min later and called inside told them I had a curbside delivery pickup, gave my name and the guy said, "shit" in an annoyed manner and hung up on me. There was no, "Look dude, we are slammed and short handed, can we just refund your $ and we will call it a day?" Nothing. If the guy had made ANY sort of gesture of any kind of goodwill or professionalism I wouldn't be writing this review. I masked up, went inside, it was all cold as of it had been sitting there the entire time. I drove home, we sat down with it and EVERY.SINGLE.BURGER was wrong. As if it was done intentionally! It was egregious enough that I am including pictures. I wish that I had the name of the punk on the other end of the phone. Maybe management should review the phone recordings for an example of horrific customer service. Trust me, avoid this business. There are so many places in town that offer good service and food, this one doesn't deserve your business and hard earned money. The insult to injury that is really frustrating, going through all of this and not even getting what we paid for. read more

Five Guys - Burgers Near Me - Beaverton, Oregon

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A simple no frills no thrills place for a good burger at a reasonable price. The service is pretty quick here and the burgers are filling. The portion of fries are very generous, meaning that a regular size one is usually good enough. We ordered the grilled cheese sandwich with a patty in it and also a double cheeseburger with large fries (not knowing how big it is). The burgers were nice and juicy and of decent size. Its nice that they let you choose the condiments you want to add on without additional charge. Its also a plus that you can have some free peanuts while waiting for your order to come out. read more

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I usually love Five Guys, but this location is the worst. It takes forever to get food here... even if you're the only customer in the joint. I'd love to give them the benefit of the doubt and assume they're slammed with online orders/door dash etc, but that never seems to be the case. Unless you have plenty of time to spare to fill up on peanuts, skip this location. read more

I went in tonight placed an order for 4 burgers and 2 fries, totaling over $50 dollars. After paying and moving to wait, we were quoted 50!minutes, would have loved this info before ordering. It's now been 90 minutes and my order is still not ready. Perhaps turn off third party delivery or online orders. Absolutely ridiculous, still have no update on my order. read more

Initially I loved 5 Guys. Freshly made thin burger coupled with a broad set of toppings. Heaven! Then came the pandemic and a need to order delivery. The Cedar Hills location has a computer based system that records the requested components. What could go wrong? Seems employees that do not follow customer printed orders. Three delivery orders; three mismade burgers. Relish, onions, grilled onions, etc. left out. The last time made me blink...my hot dog got its relish and onions....the accompanying burger no relish, no onions. A sad failure to follow the submitted food order. My advice is to only use takeout so you can watch the building of your food at this 5 Guys or go somewhere else for your burger! read more

Well never ordering online at this location again. I waited more then ten minutes after my order should have been ready only to find out my order was stashed to the side. Not once did any employee acknowledge my existence at the pickup counter. Once I saw orders being picked up for on site orders grabbed the attention of one if the employees. Two things folks acknowledge your customers don't assume. If you got orders not picked up keep checking the crowd to see if they were there. I arrived 2 mins before my pickup window. read more

Pretty good MOST of the time. Only one complaint, they ALWAYS tend to "SMASH" the burger once it's complete before they foil wrap it...??!!! WHY???? I always remind them DO NOT SMASH the burgers please!!!! Fries are ALWAYS excellent and fresh, HOT TOO!! Place is usually pretty clean, sometimes during Rush Hours it can be a bit messy. Kids working there are great and HARD workers. Plenty of FRONT parking. Prices are average. read more

If I could give negative stars I would! We ordered via the website today and they said the order would be done in 8 minutes.(around 659pm) We then headed over there and they said they were backed up. One hour later no food!!!!!! We asked multiple times for update and they said they were 2 tickets behind at 7:09pm. That is not going to take 1 hour. Then when we tried to ask again Eric the manager on duty said "your food is up next. We are busy." That was the response at one hour after our food should have been done. No apologizes or anything. On top of that, another person who ordered after us got their food (they still had to wait 30 min) We just left without the order. Will be contacting the manager for a refund!!! Never going back to that location. read more

Let me start this with the fact that we have been a long customers and we have never had a problem until yesterday, and after the other day, we will never go back again! During this recent storm my family and my children's friends were all snowed in up at Mt. Hood. We had thought we had brought enough food but we ran out and had to make the trip back to Beaverton. There was a total of 12 of us and after that long drive in bad weather and already being out of food up at the cabin we were all famished. We pulled into 5 Guys and proceeded to order our 12 burgers. I even asked the gal at the order kiosk if they had stickers that go up to 12 since they usually put the number of burger on the wrapper as they are ordered, she said "Oh ya no problem we go higher than 12." The order total was over $130. We all waited patiently and got our food, and grabbed the number that correlated with number in which we ordered. I grabbed 12 since I was last and opened it up and it was completely wrong. I took it back to the counter and the gal at the counter was apologetic and asked me to tell her what I had ordered and she would remake it. Then the manager came over and I thought for sure he was coming to apologize, but NO. He came over and said that I needed to look at each slip on the bag, they made the order correctly and he ordered the gal at the front to charge me for this remake of a burger. I could see if I was trying to be shady and say the whole order was wrong or I wanted a refund for the entire order over one burger, but that was not the case. I simply wanted my burger correct. I try and support my local business and I have come here as often as I can to support them during this pandemic but I will never go back after being treated that way. read more

Always good. I like to choose what I want on my burger and the size of the burger. A lot of choices. Service has always been good. Short wait times. Tables are always clean. Friendly staff. Good prices. read more

Okay guys... let's get right into it... this place is stupid! Why is it stupid you ask? Although the menu is a little confusing due to their offerings/options it is not simple... so be careful what you order. The 5 guys in east Vancouver is a mess... unkept and generally filthy... but, hey, it's a fast food place... lighten up... yay, my order is ready... whoa... a bomb went off in my bag! Blew up the French fries, tosseled the burger and coated the bag in and out with grease... lighten up I said to myself... the burger... it's okay... then, I saw the receipt...THIS CAN'T BE MINE... I had a shake, fries and a burger... how can this be $24.00... now I know how this works...! Confuse the customer during the ordering process, distract them with the grilling going and the "hub bub" of the place... next step is to load up the bag with low value French fries further confusing them and maybe they won't look at the bill... a perfect robbery! By the time you figure this out you've been duped... Then I realized... I was the one that was stupid... 5 guys tactics are impressive...! read more

Oh Five Guys how I've missed you so. I have lived in this town for over a year and I haven't been to a Five Guys since I lived in Texas. The closest one in this town is down in Happy Valley or you have to hit the suburbs to get one. This town has plenty of burger joints with too many Little Big Burgers (a bit overpriced for the size) sprawling across the town. Yes, Slow Bar does have one mean burger and I have raved about them and I even enjoy Burgerville's options and like their whole philosophy. But Five Guys? Come on! If you're getting the normal double patties you will be rolling out of the place. It's a lot of food with lots of free toppings to choose from, but you know this if you've been there. Five Guys is not an everyday place to visit. It's your guilty pleasure. The fresh fries, the tasty, tasty burgers and all the great crunchy veggies and sauces. You can't go wrong here. I will admit the prices are a bit steep, I guess that's where the "free" toppings are actually included. Whatever. It's a good burger and they have a good reputation. I went with just a single patty, only because I wanted to be able to function and not be in a meat coma. Lettuce, tomato, jalapenos, grilled onions, grilled mushrooms and bbq sauce made my cheeseburger complete and I was content. I don't get out to the burbs much, but at least I know where a Five Guys is that I know I will get a good burger at everytime. Enjoy. read more

Five Guys - Burgers Near Me - Beaverton, Oregon

I'm not sure how people eat here. It's expensive and the food is awful. The burgers and fries are covered in grease. The staff is also so slow I don't understand why. I think any place that has to have signs saying they are out posted are never any good. Just terrible go across the street to shake shack. It's not great either but it's better. read more

In Portland, it is unpopular to be from California. In California, it it unpopular tp hate In-n-out Burger. Therein lies the beauty of of Five Guys. 1. So good! 2. So many choices . Like vegetables! Meatless sandwiches. 3. Good fries 4. Flexibility I really like Five Guys and think it is a good choice for an indulgence. read more

As far as chain burger places go, I really like 5 Guys. It's a little pricey, but the quality is there. Friendly and fast and consistent quality tasty food. The shakes are good. And the fries are... well. To be honest they're my favorite fries of all time. I truly LOVE them. I fact I think I might need to go get some soon today! Lol read more

The service is wonderful here, as well as the food. the employees were very friendly and efficient. my friend and i were waiting for only like 5 minutes and they were apologizing for taking so long and gave us a free shake. i've spent over half an hour waiting for other restaurants but everyone here is so sweet and fast. i hope the pay is as good as the quality of their service. they deserve it. read more

The peanut shells all over the floor thing and bright (like neon) lighting I can do without seriously. I would never eat in this restaurant ever...because to do so would gross me out. I feel like I am getting a tan waiting in line to order with how bright the place is and encouraging people to dump stuff all over the floor which is now stuck all over my shoes...gross. But their food...daaayamn... Tasty burgers I can get actual toppings on..whatever I want. And their fries are the best in town. I also love the simplicity of the menu - I really do. I may never eat in this restaurant but I will certainly pick up some take out here and there guaranteed! read more

Five Guys - Five Guys Burger and Fries 2011 - Burgers Near Me - Beaverton, Oregon

My boyfriend and I ordered burgers this past Sunday night and upon arrival, on the app it said the food was ready, yet had to wait for an extra 20-25 minutes for the order (it wasn't even packed at all). We get home and only to reveal the burgers were all soggy, half of the stuff we ordered in it wasn't even in it, or for example, my boyfriend ordered mushrooms on his and I didn't, but both had them.-. And quite frankly the burgers tasted like shit. We're not ones to complain about the food and about fast food workers but man this pissed us tf off. At least the fries were alright... read more

My husband came into this establishment in the middle of the day and his order was denied because he had $100 dollar bill. His order was $25. The manager refused service because she didn't have change. This was a busy time and not having change??? Wow being a manager in multiple places I know that there's a deposit and a safe with registers pre counted, there's absolutely no reason for the customer to be denied when there's obviously a solution. Wow, what if someone ordered something to pick up, would they be denied service because lack of change? That doesn't seem quite right for your business local or corporate. Your managers name is Andrea, whether it's her problem or company policy there's not a great reason to be this unprepared!!! I do know that pick up can be paid by cash because I just looked it up. This is not good at all!!! read more

So funny story, the girlfriend has never been to five guys before. So when she ordered the regular burger I was very impressed. When she realized the scale of her burger I had a good chuckle. But my girlfriend is not one to back down from a challenge. We both demolished our burgers, a large fries and a milkshake. The strawberry milkshake was divine. The burgers were cooked perfectly. The overflowing fries filled the bag like an avalanche of salty Cajun goodness. I do wish that they could do a fried egg on the burger. Since stanichs closed down I've been searching high and low for a good fried egg burger. 10/10 would return read more

Placed an online order for in store pick up. Was right on time for my pick up, saw they were working on the order but had messed it up. Instead of remaking the order they started stripping off what wasn't supposed to be on one of the burgers and just reassembled it. Then put everything in a bag threw it above the fry station and that was that! I waited another five minutes as they were clearly understaffed and over whelmed, took another 5 minutes for them to add my fries to the bag and hand it to me after I inquired about my order. By this point it was a half hour of me waiting inside and almost 40 minutes since we had officially placed the order. It was cold, bland, over cooked and flavorless. Such a bummer because this place used to be amazing. Sadly we won't be back again. read more