Well considering that we paid $68 for 4 people with two of the burgers having bacon to eventually realize there was indeed no bacon in either. My nephew said we should ask for our missing bacon, but considering I was more than half way done with my burger it seemed to be more trouble than it was worth, "This will be our last Five Guys meal anyway," I replied. I'll include a picture of bacon with this review as a reference to what should be included in a "Bacon Burger." read more

Five Guys - Bacon, what was missing in our "Bacon Burgers." - Burgers Near Me - Aiea, Hawaii

Even though I think 5 Guys is severely overpriced, I go to the one at Ka Makani Alu every once in a while. However, today I was at Pearl Ridge, and I decided to try the one there and really regretted it. I said hello to the person that took my order, but they just looked at me like I was wasting their time. I placed my order and waited for my food. When my number was called, I asked for some ketchup, and the person put some in a small container, and literally slid it across the counter to me. At first I ignored it, but as I turned around, another waiting customer looked at me, smiled, and just shook his head. I will NEVER go back to this location (if I ever go back to 5 Guys at all). The staff was rude, and for a cheeseburger, fries, and a soda that came to $25, I expect a little courtesy. Also, the food was not that good. read more

Today 01/19 was the worst bag of food I've gotten from them. Idk what shift this is, idk if they're new but my fries were already cold upon receiving. The young man who made my shake attempted to send me off with no straw for my shake as if I can just sip it out of the cup like a drink, I asked him can I please have a straw cause I don't have extra at home and proceeds to pull a FULL box of straws.. I order my food at 4:52 and didn't receive my food until 5:26 just to receive cold food? My milkshakes, BOTH were melted. And my damn total was $57.94, what I received today is NOT $50 worth of food. And now I'm at home air frying "fresh and made daily" food. read more

Everyone there had faces that didn't not want to be there. Was not clean where customers sat and eat. When we cook with sour attitudes the food will come out not good. When we returned home we were all sick. Also prep workers need to read tickets correctly, we ask for no onions and we had a lot in our burgers. read more

Had dinner here few weeks ago and was a good meal. Next time will ask to fry the fries a little longer. Milkshake was good and thick since couldn't sip through a straw. Manager was great greeting everyone and striking up a little conversation. Went by tonight to grab a milkshake. Same great manager but maybe the girl is new and didn't know how to make a milkshake since it was able to be sipped through a straw. Like leaving a thick milkshake out for half an hour to get it runny. Should've gone back but I was over it. read more

We had an adventurous day today. We traveled all the way to Pearlridge from Hawaii Kai. I told my husband, we should eat somewhere that we don't have in town. We checked out the food court in Pearlridge but nothing really caught his eye. We saw Five Guys on our way in so we decided to try there for lunch since we've never been there. At first glance at their menu, the prices are extremely high. I had to ask the cashier questions about the items because the menu didn't really say which was which. So they have the normal hamburger, cheeseburger, bacon cheeseburger, and then they also have little hamburger, little cheeseburger, etc. I asked her what's the difference. She said the little one only have one patty whereas the ones without little in their name have two patties. We decided to get the littles for us. Each burger was over $9.00 each. What's interesting was that you could add as many toppings that you want. It was kind of nice to be able to customize your own burger to how you want. It's better than getting a burger with extra stuff and you just end up taking it out. Anyway, so I got the little bacon cheeseburger with grilled onions and mushrooms, lettuce, tomato, and Mayo. It was pretty good. We ate it there because we knew that if we did take out and ate it at home the fries would be terrible. The bacon was nice and crispy, just how I like it. My daughter and husband enjoyed it also. I just thought it was super expensive for all three us of for lunch. It came out to about $50. We still have our favorite place for burgers but it was good to experience somewhere new. read more

Five Guys - Little Bacon Cheeseburger - Burgers Near Me - Aiea, Hawaii

I haven't had Five Guys Burgers in about 7 years, so instead of heading to The Daley, my family and I decided to come here. Off the bat, 3 regular bacon cheeseburgers, 3 little bacon cheeseburgers, 3 fries, 2 large drinks and 2 milkshakes with tip will run you $130. Most of the drinks were unavailable or blacked out and warm, so be sure to add ice. They forgot to add the bacon in 2 of the regular cheeseburgers, so be sure to check! Good thing we were dining in because they were able to give it to us. Pricey, but delicious just as I remembered. read more

Horrible. I may hace v been the last customer of the v day but I didn't deserve a soggy burger and cold unsalted fries. I ordered 5 guys specifically for the fries and the food was nasty. read more

If I could give this place 0 stars I would. The restaurant was almost empty. I paid an extra $4 for this order as shown on the receipt and I only received one patty. These are difficult economic times and I will be taking my business to a place that values my dollar. read more

Five Guys - Receipt showing extra patty order - Burgers Near Me - Aiea, Hawaii

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I love 5 guys they are really good and every week I call and order a hamburger, and they know who I am now. It is always waiting and ready for me when I pick it up. I love they give me a bag to load up on peanuts for free. Thank you 5 guys read more

I will say. I don't always choose burgers. never liked burgers in my life.. but.. I gave birth and this was the only place open at the time I was finally able and ready to eat and my husband went to pick it up. brand new baby that was fast asleep and i will say this was the best burger i've ever eaten. idk if it was me giving birth that did it but i will remember that burger forever. going back today actually to get me another one and i gave birth back in october. mahalo and thank you for the amazing burger. read more

Burgers are fine. Service is friendly enough. Fries are always burnt or oil is old. Sad. I love fries and those tasty potatoes deserve better. read more

Came here when the mall closed. We luckily missed the dinner rush. They main rain social distance by blocking off tables and spacing them out. I wish I got the name of the cashier that serviced us but she was working this evening (5/07/21) and she was just so patient, kind, and just great. I really don't expect much customer service at fast food joints but this gal had a really pleasant energy. We ordered our food to go. Got the bacon cheeseburger with everything. All toppings are no extra charge. Juicy and really good. Great tasting burger but over priced. Got the kiddos hot dogs. They were over priced too but can't complain because they ate the whole thing. read more

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Typical five guys experience and I wouldn't normally write a review for five guys but I have to give props to this location for decent pricing. Considering where we are I expected the pricing to be much higher than the mainland but it was similar if not the same as mainland and for that I give props. read more

Pick up something at Macy's me and my husband at here at five guys.. went yo order. Cashier doesn't smile and so poor costmuer service.. food taste like burn soecially the fries.. tables are so dirty.. not friendly ambiance here read more

Hmm... I ordered cheeseburger and expected melted cheese on patty, but cheese was not melted like other five guys... I didn't have much experience with other restaurants, but kinda disappointed at what I got. Hopefully this can be improved. Staff was nice though. read more

Five Guys - Burgers Near Me - Aiea, Hawaii

I was pretty disappointed in our meal. I got a cheese hot dog and my boyfriend got a cheeseburger. We split a large fries and he got a drink. Everything came out to $50, which is insane. I can't believe how much it was for such a small meal. This was my first time trying their hot dog and I had no idea they split it in half. For the price, I was expected a big, juicy hot dog. Instead, it was small and smushed. My boyfriend's burger also looked like it was just thrown together and smushed in the bag. They put a good amount of fries (it was $8) but half of them were thrown on the bottom of the bag. By the time we got home, the bag left a puddle of grease in my hand. I wish I was joking-- and that I took a picture. It's the next day and my car still smells like burgers and fries. With all the oil, the fries were soggy and wet. I don't think I'll be back here anytime soon. There are a lot of better burger joints and more affordable too! read more

Very bad customer service I asked for ketchup when I placed order. But the girl who picked my order did not tell her partner about this. I just realized that I don't have my ketchup in the bag, then I go back to ask for it. There was a fat woman inside who slapped the container of ketchup in front of me and said you should have told us in advance. She asked me in a questioning tone, "Are you eating here?" Because I didn't bring my order with me‍ read more

Five Guys - Burgers Near Me - Aiea, Hawaii

We were looking for a place for burger and fries to go, but our favorite place was closed. I figured Five Guys would be a great option. This was our first time at the Pearlridge location, which was convenient. They have their own entrance right off the parking lot so you don't need to enter the mall to eat here. They have some outdoor tables, which are in direct sun and didn't look comfortable. In a non-COVID19 world, their dining room is large and well lit with plenty of tables and booths for enjoying your food. Prices are typical here; the regular burgers are huge so be sure to note the small sizes. Beef is freshly prepared, fries are freshly cut raw potatoes when fried. Be sure to ask for free peanuts. All the burger toppings are included in the price, so go crazy. They also have milkshakes with the same concept; everything from Oreos and chocolate to bacon! Our only complaint was the burgers were extremely greasy, which made them feel not as fresh by the time we ate them. The staff was conscientious and clean. The pickup system worked well to avoid contact. They also have online ordering to save time. It's a good option for burger and fries. read more

Order two Jr Cheeseburger and Fries. The cheeseburgers were suppose to have cheese, lettuce, tomatoes, onions, grilled onions and grille mushrooms. We got cheeseburgers with a little bit of grilled onion. Not Right!! I had to supply my own lettuce and tomatoes. I paid over $17 for these burgers that were par. Then the regular fries. They were undercooked and soggy. We had to take them and put them into our air fryer for 10 minutes. We paid over $12 for these fries. Overall, Five Guys messes up the order and overpriced for a meal that could of been purchased anywhere else for cheaper. I ordered online so I could not go back and make a complaint. read more

Five Guys - After I added my lettuce, cherry tomatoes, my own condiments and air fried the fries. - Burgers Near Me - Aiea, Hawaii

Wanted a quick bite for lunch. Five Guys- Pearl Ridge. Now come on everyone. I don't care how BOUJIE you are ... we all get a craving for a nice, "fast food", juicy burger. That's exactly what we got here at Five Guys. Bacon Cheeseburger-all in. If you gonna go there go all the way. The burger was huge and juicy (just the way I like it). They lost a star for soggy fries tho. Ugh! Greeted by the most upbeat, energetic and whitty clerk who asked if it was our first time and then took the time to explain the menu. She was awesome. Made the whole experience 100x better. Mahalo Also, for sanitary reasons everyone working was doing so with masks and gloves. (2 thumbs up). read more

Five Guys - Burgers Near Me - Aiea, Hawaii

A tasty burger with fresh ingredients. I had the little hamburger with mayo, lettuce, tomato, and relish. Pass on the onions this time. The team member at the register was friendly and had a nice smile to greet me. Neat and clean restaurant makes it inviting to dine in. read more

Out of desperation, we grabbed a late lunch here. I had tried the burger at Kapolei once and wasn't impressed, so I didn't have high hopes today. Well, still unimpressed. The only good thing about 5 Guys is their fries. Otherwise the burgers are basically a smidgen better than McDonald's but 10 times slower. I only got a hamburger but my friend shared her fries. She was grumbling that her cheeseburger, fries and soda was $20 for one person. Yep, inflation has hit hard. Plus her soda was flat despite trying 3 times from the e-soda machine. read more

Five Guys - Regular hamburger - Burgers Near Me - Aiea, Hawaii

=== 1. VERDICT/VALUE 3.5 stars - it's good food but is that Waikiki pricing out in Aiea? If you can look past the price / value, this could be your burger joint if you like customizing your food and free peanuts! === 2. FOOD Little Hamburger ($6.99): contrary to what you may think, "little" in this sense simply means getting a burger with only one patty and not two. Those patties by the way taste like a Burger King patty (i.e. bigger than McDonald's) and seem freshly made - not frozen. The magic behind Five Guys' burgers is that the price includes all of the topics/dressings you would like to choose - so it's easy to load it up with cheese, mushrooms, onions, lettuce, tomatoes, etc. without feeling like you're getting nickel and dimed, like at Teddy's! The burger is about the same size as a McDonald's burger - a little smaller than what you'll find from Burger King or Teddy's. Large Fries ($8.09): they're clearly made from fresh cut potatoes and served naked unless you ask for Cajun seasoning (which you can also ask to be served on the side) - and it's not really spicy, just salt and pepper essentially mixed together with a little heat according to some. The size is enough to share with 3-4 people easily; the container can't hold all of the fries, so they simply toss as many as possible into your bag :) Milk Shake ($5.89): Also a treat in that you can add however many toppings you like without getting charged any extra. Today, it was strawberry, with Oreo topping and no whipped cream. I'm closer to seeing my cardiologist (again)! ;) Go nuts on the free peanuts - cases of them are available - simply scoop up some into the free containers and enjoy while waiting for your order :) === 3. SERVICE It was good for a casual place: order at a counter, get a number, choose your table, they deliver your order when ready. They explained very nicely (and patiently) all of the possible options. === 4. ATMOSPHERE Think reasonably modern and clean, an open restaurant with a lot of pictures and news/journalist testimonials from the mainland on the wall speaking to the awesomeness of Five Guys...and a view of the open kitchen. Baby strollers fit pretty well in this place and parking is plentiful in the lot out front. read more

Five Guys - Little Burger with milk shake and large fries ($21) - whew! - Burgers Near Me - Aiea, Hawaii

Great shakes! I love the fact everything is fresh Free peanuts, can't go wrong with that read more

When I walked into the place I thought I might be in a club. The music was deafening! I asked for a shake, they were out, I asked for a fountain soda, they were out. When the burger came it was slapped together and not very nice. The fries had so much salt on them that none of us could eat them. All in all bad experience for $50 for 3 burgers and 1 fries. read more

Overall, solid burger. Love the double patty, the cheese, how simple it is, yet add your own toppings of choice. They are speedy and give you exactly what you expect. Pricing: it is a bit pricier than one would think for a burger. To add fries, you're looking at spending about $12-15. I wish they did have combos. Service: it's a quick interaction. I do wish they were a little more friendly and mentioned that you can pick the topping on the board to add to your burger. Simple things like ketchup and pickles are things someone might expect to come on the burger, so a short question might be nice to work into the transaction to prevent an unsatisfied customer. read more

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Haven't had the food yet, but I suspect my burgers are cold (they were) I placed an online order at 5:24 and it said it'll be ready at 5:32. You'll see the screen shot is at 5:40. The staff was like "oh! Let me drop the fries now, we didn't realize you were here". Yet my burgers were sitting on the counter getting cold. Wtf? Why would you wait to start the fries till I got there?? read more

Five Guys - So when the confirmation says it'll be ready at 5:32. That's bullshit. Still waiting t - Burgers Near Me - Aiea, Hawaii

Management did not allow for the restaurant to lose natural gas to fire up their grills in their hamburgers. There was no succession planning on this kind of occurrence. I find it difficult to believe that management did not have something in place to take care of this to serve their loyal customers like myself. read more

The burgers are always good and the staff is friendly. The decor is fun and bright making it a good place for families.

Fries are always cooked to perfection my absolute favorite fries the best ive ever had! the customer service is good very friendly and awareness and I just love the burgers read more

It was a nice road trip to get out of Honolulu and into the Aiea / Pearl City area once during the ongoing pandemic of 2020+. And so, a friend of mine came to this Five Guys location on a brisk Sunday afternoon in April 2021. My friend was craving a nice burger and didn't know where to go, so we just thought of Five Guys and off we went. We were thankful that Five Guys were open that afternoon on a Sunday. They close late at 10pm and it wasn't busy at all, so we just got in line and ended up getting what we wanted without having to wait too long. Due to the current pandemic, face masks are required, but in person dining is now allowed until further notice. My friend and I arrived around 5pm and the place was empty, except for one booth being occupied. Five Guys is your typical burger joint from the mainland US, which tries to establish itself here at home in Hawaii. The experience here lasted about 1 hour, from ordering, to pick up, and enjoying our meals before leaving. Five Guys itself is clean and spacious, sporting a few tables and booths to accommodate for in person dining on any given day. I particularly enjoyed the fries, which I ordered Cajun style. Unlike the major fast food joints, they serve it in a paper cup and place it in a paper bag, since they like to give a lot of food. I ordered the little cheeseburger, with everything on it, along with a thick large milkshake to complete the meal. The overall experience here at this Five Guys location was pretty nice and it was a cool excuse to get out of Honolulu and see other parts of the island in this pandemic. The little cheese burger seemed like a typical cheeseburger that's abnormally larger than life. It was definitely worth the drive here, especially when most burgers I've encountered were just lackluster as of late. Five Guys is a mainland institution that made itself to Hawaii and its been good. The only issue with Five Guys is that you have to order everything ala carte, which can add up fairly quickly and over $10 easy. Be prepared for some sticker shock at the counter when you're paying, but the food speaks for itself. For the most part though, having a customized cheeseburger helps ease the cost down, especially when it's super duper delicious. If you are on this side of Oahu and craving an awesome burger or even Cajun fries, consider coming here for lunch or dinner. It's definitely not cheap for a burger joint, but well worth your time. Definitely recommended for sure. This Five Guys location is situated in the Pearlridge Shopping Center in Aiea, currently next to Pieology. They accept major credit cards, which is always awesome, as well as cash. Due to the pandemic, credit card payments are always preferred, since the staff doesn't need to touch cash. As far as parking goes, you have plenty of parking while shopping and dining at Pearlridge shopping center. If you are like me, bus routes 11, 20, 32, 40, 42, 51, 53, 88, and Country Express A stops off at Pearlridge Shopping Center on a daily basis. The staff here was nice and friendly. The experience ordering was quick and the menu is really user friendly. You get what you want without the filler. Just a good burger joint and you get that with Five Guys. It's a shame they're not in urban Honolulu, but it is what it is. 4.5 stars for the overall experience. 4.5 stars for the food and service. 3.0 stars for the prices. Support local! B+ read more

Finally tried Five Guys and was disappointed. The burgers are expensive. I got the little bacon cheeseburger with no bun. It was bland. The toppings were scarce. I was also excited to try the fries but they caused some sort of allergic reaction that made my throat scratchy, which was not enjoyable. (I'm not allergic to peanuts.) Service was meh. For the price, I'd rather go somewhere like the Counter, where I know I'll get a good burger. read more

Five Guys - Little bacon cheeseburger with no bun - overpriced and disappointing - Burgers Near Me - Aiea, Hawaii

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Great food little expensive if u want burgers, fries and a drink or milkshake expect 30$ or more?? read more

Five Guys - Burgers Near Me - Aiea, Hawaii

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This is only my second time to Five Guys.The first was when they opened in Mililani. Some how the Cheese Burger I ordered today tasted better than what I remembered at Mililani. The fries were ok. Yes your nuts are free. The service was good. This is with no one in line. It took awhile for you food to prepared. Yes I know that the food is prep to order. But ten minutes for a simple Cheeseburger?? read more

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For $15 I would expect the patty to at least stay together. It didn't.. Just bad, overall bad . I had the bacon burger and I have to say the dried pieces of bacon at the bottom were probably the most enjoyable part.. the bun was liquefied do the amount of grease coming off the disintegrating meat patty. The meat patty fell apart in my hands, while I was attempting to eat this greasy nightmare . The service was not terrible, but the ambience was absolutely atrocious, considering the employees who I have to assume we're not even older than 18 years of age were blasting way above the comfortable limit, what can only be described as electronic dance music. It was LOUD. Uncomfortably loud. The older couple next to me I was chatting with we're also incredibly turned off by the experience. Then there's the fact that the young man who took my order, was clearly stoned out of his mind. Where are the adults in charge of this restaurant? If you continue to have no oversight, then it's going to hurt sales. Considering this was 2 o'clock in the afternoon on a Sunday when the rest of the mall was absolutely packed this is a very bad sign for five guys at Pearlridge. I worked at Pearlridge for about two years now, this is the second time I've been to this location, but it absolutely will be the last, unless there are major changes. read more

My wife said she wanted 5 guys I didn't know she meant this. I called my friends to do it. -Zyrus Draizen Acido Portillo

Even though I got the basic single cheeseburger with just mayo, mustard and ketchup, it was the best burger I ever had. The hamburger meat is juicy which is what made it super good. Plus, this establishment has the coke freestyle machine which allows you to choose between so many different sodas and or juices. On the brighter side, they also offer peanuts but it's upon request. It's not like the mainland where you can just help yourself to the box of peanuts. So if you want peanuts, you just simple ask them read more

Nice size portions! Yes a little expensive worth every cent!!! Choice of little burger means one patty...

Exploring the Pearlridge area... After a movie at this shopping mall, I remembered reading friends' reviews about this third location on Oahu of Five Guys. This is a mainland chain and I had been to the Mililani store when it first arrived in Hawaii. I found free parking on the Macy's side of the mall. Five Guys is right next to the new Pieology. Hmmm... there's another place to check out! Haha! Anyway, I was the only customer this afternoon on a week day. I had the run of the place and the full attention of the staff! I helped myself to the complimentary peanuts after I placed my order. I got the cheeseburger "all the way" which means I took all of the additions (ketchup, mayonnaise, mustard, grilled onions, pickles, grilled mushrooms, lettuce, tomato) at no extra charge. I paid less than $11, including tax for this moist, tasty, double-pattied burger. This location is more convenient for me as compared with Mililani and Kapolei. I might be back if I'm craving a burger again. Maybe next time, I'll get a shake with a hot dog... or fries and a beverage - because I want to use the self-serve dispenser! read more

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