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    Five Below

    3.5 (56 reviews)
    Open 9:30 am - 9:30 pm
    Updated 1 month ago

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    Debra W.

    I've never written a review before for a store rather than a restaurant on Yelp. However, the interaction that I had at this particular Five Below was ridiculous and frustrating. I bought a phone case that said it was suitable for 4 different types of iPhones, though it did fit my phone, it did not fit the camera as it was too big and looked weird. I wanted to return the phone case but decided to go back after running other errands. Unfortunately, I might've throw away the receipt or just lost it by accident. I still wanted to go back to see if I can get a refund since I paid with card, especially since most stores will refund you if it was a card transaction. Two ladies came up to me, one brunette, and one blonde, both with glasses and white. They said they couldn't give me a refund since I didn't have my receipt, which is understandable. They did offer me an exchange instead. The blonde lady scanned the phone case and said I can grab something equal to $5.55. I decided to look around the store to see if there was anything else I wanted. I saw a key holder that stated it was $5.55, I included a picture to this review. I give her the item and she scans it. Turns out the key holder was only $3...but she said I had to pay a $2 difference. I don't know what type of math classes she took but why would I pay a $2 difference if the key holder is worth less than the phone case. I kept asking her why and she said something along the lines of taxes and the government. It felt like talking to a wall. She was so adamant about me paying the difference and she didn't understand what my friend and I were trying to explain to her. Whatever, she told me to get a different item, so I looked around the store once again, frustrated that this interaction is being more difficult than it has to be. I grab another item and this time the brunette lady is helping me. She starts lecturing me that I need to have my receipt next time to get a refund or an exchange. Which I totally understand, but she was the one who offered an exchange since I didn't have my receipt. Both of the ladies tones were passive aggressive and they were talking to me as if I was a five year old. Service rating is a five and below.

    Black slippers with red bow . Perfect for Valentines
    Stephanie U.

    I love this location! It's so well organized & clean that it makes shopping a pleasant experience. So excited to get my comfy house slippers for such a good deal! I literally wear them everyday. Great quality & I can easily clean the bottom with a wipe which is a plus for me.

    Fly swatter ZAP!!!
    Tarah F.

    Picked up a spinner and an electric fly swatter for $6.00!! Love this place. They have all kinds of things that remind me of my childhood but also affordable practical Knick Knacks.

    South B.

    I am a regular here. Been coming here for years. Every so often I come in and check out new merchandise but I noticed a lot of items now are just repeats and reproduced. No new products really just the same stuff with either updated packaging, different design, or just the same type of items just repackaged differently for the new year. Mass production of products and consumerism. There is a manager that works here who is really rude. Doesn't say hello. She has curly hair wears glasses. Not friendly. Her and I had a confrontation a couple years back regarding products and merchandise and online orders. She didn't know how to handle the situation. Instead she gave me an attitude for the store's mistake. Rather than fixing the issue to make it better, she got defensive and brushed the problem under the rug. She was talking back and didn't speak professionally. Not quality management material. Just a supervisor acting superior. No customer service skill whatsoever.

    inside

    love going to five below, they have a ton of great items like makeup, children's toys, home decor, clothes, and a huge candy selection. mostly everything comes out to under $5, but there are some valuables that range up to $20! it's better to shop for those things at other places and just stick with whatever's $5 in my opinion. this five below is in a plaza with other big companies like michaels, starbucks, and other places so the parking is very nice and spacious. the store is big and roomy where you can find a ton of good things. usually they have their self kiosk open but the cashier for some reason helped me scan my items at the self checkout. the it's pretty neat in there, especially considering there's always children in the store. one of my favorite stores

    Rick S.

    This is a great store that is in the same league as Big Lots, The 99 Cent Only Store, Daiso, and Dollar Tree, but the prices here range between $1 and $5, and they have lots of pop culture novelty gift items in the same spirit as Aahs and Spencer Gifts, so it's a good knick-knack store, with lots for young folks, kids and teens as well as young adults. Parking is really easy here too!

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    9 years ago

    fun stuff! only 1 cashier. but all the other customers are so nice!

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    Page 2 of 2

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    Review Highlights - Five Below

    They also have the wide variety of products you typically find at a general product store.

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    We love this store and the owners. It's an amazing spot to pick up a birthday card or housewarming…read moregift. They have an eclectic assortment of things from jewelry to hilarious kitchen items. There is a playfulness about everything and I always walk out of there feeling the good vibes. And their gift wrapping is on point! The owners are involved in the community and care about making the South Bay a welcoming space. As a gay family in Hermosa it can feel sometimes like we are the only ones, but when my kids see the rainbows and pride on our usual walk from the beach up Pier Ave, I know we have settled in the right place to raise our family and are so grateful for neighbors like Curious making our little beach community feel like home.

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    I had an out-of-state friend in town who wanted to go thrifting so after following Atomic Junk's…read moresocial media for years, scanning and dreaming about all of the cool stuff they offer, we went in. This is more of a retro vintage store and what makes this place different is that they don't just collect donations, the owner actually hits the road sometimes and brings back really cool finds from other areas. There are a ton of really stylish, funky, colorful artsy pieces to bring flair to your life or you! There are tons of goodies to help you communicate your vibe! I love stepping into the store getting lost in the retro gems mixed with the nostalgic inner child funtastic finds! They also had some sunny yard artwork outside! I can't wait to go back!

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