The rudest manager I have ever encountered here. My cousin, my aunt, and I came into the store around 9:05 PM, well before the store's 9:30 PM closing time. My cousin purchased a phone case, and as we were walking out after paying, we noticed some squishies near the exit. We briefly squeezed them and continued walking out. The manager immediately looked at our hands as if she suspected we were stealing, despite the fact that she was standing right in front of us and had watched us pay for our purchase. It was extremely uncomfortable and made us feel like we were being treated as criminals for absolutely no reason. Then, once we got into the car, my cousin realized that she had accidentally purchased the wrong size phone case. Since it was only around 9:20 PM, she wanted to quickly go back inside to exchange it. Instead of simply helping her with the exchange, the manager immediately started yelling at my aunt and cousin, insisting that they were closed, even though the posted closing time was 9:30 PM. This caused my aunt to become upset and yell back. What made the situation even worse was the manager's attitude throughout the entire interaction. She had the nerve to yell at my aunt and then, when my aunt told her that she was going to leave a bad review because of her behavior, the manager essentially laughed about it with her employee. She was clearly not embarrassed or concerned about how she had treated us. If anything, she seemed to be mocking the fact that a customer was upset enough to complain. The employee working there clearly seemed uncomfortable and embarrassed by the situation and appeared to feel bad about the way his manager was treating us. He was put in an extremely awkward position because of her behavior. I completely understand that employees want to leave on time and that closing procedures take time. However, there is absolutely no reason to yell at customers, treat them like they are stealing, or mock them for expressing that they are unhappy with the service they received. The entire interaction was extremely unprofessional and unnecessary. I have never experienced customer service this rude at this location, and based on the manager's reaction to being told that a bad review would be left, it seems like she genuinely does not care how she treats customers. I hope management above her takes this complaint seriously and addresses her behavior because clearly she's a huge PROBLEM! read more

Five Below is always a fun time. There are so many little items and hidden treasures. From party hosting, to goodie bags and even skincare dupes - this is the place to find cool and unexpected items. Some of the products are totally a deal and some are kind of a scam - most things are more like $10 below. I always love the special treasures I find here! read more

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A great place to find good deals on products. I enjoy coming here to get snacks in the candy aisle. Lots of selections of candies. It's also a good place to pick up some phone accessories. The check out is now self check out with assistance from the staff. read more

Five Below - Department Stores Near Me - Aliso Viejo, California

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I love going to five below because they always have the weirdest and most unique things. Now I see them carrying things like furniture and suitcases and wagons. Pretty cool! But it's expensive LOL This location is pretty busy and honestly the shelves were a bit messy and things were everywhere but it's still one of the cleanest I've been to read more

Five Below is one of my favorite stores and I especially love the Aliso Viejo location. This location is bright, clean and very well stocked. There is always ample parking and the staff is always very nice and helpful. I love that everything in here is very affordable and you often find things that would easily be priced at $20 or more at big box retailers only priced at $5 here. I am the room parent for my son's class in elementary school and I am able to save a lot of money for our class budget buying basketball ball, soccer ball and playground equipment from here vs other places. It's also a great place to pick up gifts as they have beauty products, toys, novelty items, squishmallows, etc., for a very cheap price but not sacrificing on quality. read more

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You can find a lot of Christmas gifts for kids and adults at affordable prices. Some sections of the store are well organized and themed by movie or cartoon. Some sections of the store are not organized. They are messy, but what can you expect during the Christmas season when everyone leaves everything everywhere. The service is excellent. The young employees are very helpful and patient. read more

I like five below, though I never really have a reason to shop here unless I need something super random like bubbles or stickers or something. Especially when this one is in the same center as a dollar tree and tj maxx, so I get most random items at those stores instead. The staff always say hello when you enter which I personally love (it doesn't seem as common these days)! The store is always clean for how much random ...fun junk/trinkets/toys/activities... that they have. read more

Guadalupe helped me do self check out and she's so sweet. I browsed and then bought some candy. I love Haribo gummy bears and they are only $1.50'per bag Everything is $5 and under!! They have a wide assortment of everything from towels to balls. The staff is very attentive and will help you find whatever you need. read more

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I love finding gems at Five Below! My favs are the t shirts, pool floaties (seriously so cute & great quality), and sunglasses. I like to think of it as the elevated dollar store - you can find seasonal items, party supplies, home decor, clothes, shoes, beauty products, tech things, fitness accessories, desk/school supplies, toys, snacks, pet stuff, and literally so much more. This location is big with a convenient parking lot. read more

The store is dirty and unorganized. The woman manager is nasty and unhelpful. I went to the Ladera Ranch store and it was great.

I just came in was checked out by an older blonde lady and she scanned one of my items 3 times and didn't scan another one of my items. I could have easily done it myself I don't know if she thought I was going to steal or something because everyone else was scanning their items by themselves BUT if you're going to ring me out at least do it right. I was overcharged by $4 not going to fight for pocket change back but it's still annoying. read more

I needed an inexpensive bucket and shovel for the beach and found it here for cheap. In and out within minutes since the items were right in front. Easy and quick checkout, too. read more

The really big guy working there is creepy. First he stood so close to a father there with his daughter and practically accused them of going to take things. Then as I'm checking out he stood 12 inches away staring at my purchase as I'm paying . Just creepy guy making everyone uncomfortable very aggressive man read more

i've been going here for years and as u may know there is a manger, she is a dirty fluffy blonde hair older lady. she isn't nice at all it's very sad that you can be the manger and be that mean you want people come into ur store not just loving the stuff but the customer service. not just me but many others agree. she follows many people around for no reason she's always accusing kids of stealing when there just shopping. she has something against e bikers, which i'm sure a lot of adults to but they just come in to look and leave and if they do cause something then yes that's a issue but there is no reason to threatened to call the cops or kick them out, or cuss at them because they are such known as a part of e "bikers" like no there kids yes they may act a fool sometimes but you have to understand as a manger/adult there kids and will act like a fool. yes they should have respect. but no you shouldn't go out of ur way to cuss them out and threaten them. this is sad because the whole entire Aliso Viejo could agree that she needs to be a better manger and stop threatening people and kicking them out for no reason! read more

Service is dismal. When I was going to check out my 3 items the attendant "helped" me, then let another white couple checkout by themselves . When I asked why I was "helped" she gave me some nonsense about needing to do a bag check. If you're wondering what that has to do with her selective "help" so was I . read more

This location has racial profiling.My daughter was waiting in line trying to check out. The people in front of us was checking out on there own. My daughter & i walked up and the girl just started scanning our 4 items.She didn't ask if we needed help.We've been to a 5 below before. My daughter was capable of scanning her items on her own. read more

I don't have to mention this but I will. Whatever you need for school, personal hygiene, or arts and crafts, they have it here. The snacks and candy isle alone will save you a ton of money. It's just also a great place for the kids to go shopping for little things they love. If you need anything for your phone, case or recharging cord, it's here. Sound base speakers or headphones? They have it!! Remember, $5 below! You are not going to pay big money to replace the kids headphone or speakers... Please check it out and save yourself a lot more than $5... You can also get yoga mats, workout clothes, kettle bells, jump ropes, and workout gloves and water bottles.. I love this place!! read more

Five Below - Department Stores Near Me - Aliso Viejo, California

Felt very unwelcomed and the blonde lady working wouldnt let me use the restroom because "its for customers only" when i was a customer.

It is extremely creepy and odd that they literally watch you check out. Two people standing up front watching you. Like isn't that what cameras are for? And why do you have self checkout if you're going to stand literally right next to me. Ridiculous. read more

I have an e-bike and this one worker always assumes that we cause trouble. Now there is a lot of bikers that cause trouble but she always assumes we are one of them. One time my friend walked in, JUST WALKED IN, and she threatened to call the police. Also when I am shopping she always follows us around. read more

Called to follow up on an order I placed. I was put on hold and then hung up on. I called back and no one answered. Great customer service

Wow! My new favorite store to buy stuff. Yes...a bunch of stuff! But the prices are so fun and the items are fun too. If you need cheap stuff come here. They have loads of T-shirt's, socks, workout clothes, craft supplies, makeup, kitchen supplies, etc. I'm not everything is the highest quality but it sure is fun. I got a fun emoji hat, a fun graphic T-shirt, and bought my daughter some yoga pants and an athletic bra. All for $5/ apiece. The hat is warm and the shirt is funny. These are $5 garments...so keep that in mind. But if you have some cash burning a hole in your pocket. Head here! Loads of fun stuff! Friendly service and a clean inviting store. read more

When I was at check out, I was putting my card away and the cashier started selecting things for me. She choose for me to get a receipt which i didn't want one and she gave a full star rating for themselves. Also, the entire time she stood next to me. I pulled out my debit card and switched to my credit card because she also was writing something down on the clip board the entire time as well. I assume she was getting a description of me or assumed i was there to steal. Don't know. Anyways the staff there need to learn personal space and to not hover over me when im trying to make a purchase with my card. read more

This location has the nicest employees and manager. Recently my kids and I waited in line to get some toys they wanted. The manager was very organized to make sure it wasn't chaotic once inside. read more

This is a fun store where everything is $5 and under. A lot of the items I would purchase were $5. I'm a huge fan of the dollar tree, so I'm kind of spoiled by being able to get so many things there for a dollar... but this will definitely be my second go to if I can't find something. I was looking for specific items for children that are specific ages, and I was able to get a few things so that was awesome. The store is clean and the gal at the cash register was very friendly. read more

The lady who owns the store is super weird. I'm in my 30's and it's not like I am some kid who is making a scene. She followed me around the entire time. I went to self checkout and she literally was trying to do it for me and I said "I got it", while she started to touch the stuff I was buying. I was super uncomfortable shopping here and literally I'm never coming back. She's really creepy. read more

I love this store. Every time I've been in here the clerks are so friendly and helpful. I needed to get some cheapie headphones for my teen niece and the clerk pointed me to the pair that he thought was the best. The stock turns over fast here so there is are always new items every time you come in. Most things are $5.00 or lower but they have started to carry some higher priced items. The last time I was here I stocked up on chargers for my phones, chargers for my iPad, portable power chargers, cables and all of those things you don't want to be out of when the one you you are using decides to go bad. They last a decent amount of time so I think the value is pretty good for the low price. Five Below also carries makeup, tee shirts, seasonal items like pool toys in the summer and Christmas items during the Christmas season, books, stationary items and other fun things. The stock here is a step up from the Dollar Tree or the 99 Cents store. Five Below is worth a stop to take a look around & find some great bargains. read more

This place is horrible. They won't let any kids in and the experience is just horrible so don't come here because the place is dirty and they keep keep getting raided by E kids and this place is just not good. The quality isn't good There's dust everywhere and the service is really bad. It's only self check out the selection It's okay but I recommend it because everything is made out of plastic and bad materials the value is not even five dollars anymore. It's $5.55 and that's for literally everything besides the candy. I found something that was $60. So in conclusion, just don't come here read more

the manager or the cashier of the store was rude and incompetent, without even welcoming she just said we cant go with drinks. then she let us in but was watching us all the time after. when my friend tried to test a basketball, she immediately came and told us to leave?? how are we supposed to test the ball?? i think that she would not act like this if we werent teenagers, and we were not even goofing around or anything. the same lady with a heavy accent told us to "pay for our stuff and leave" and that "they are too busy for this" when the only thibg we did was just bounce the ball like 5 times. this is strabge vecause there were other adults and she wasnt as attentive. honestly, it makes such a bad impression we dont want to go there anywhere we also never had this problem before. none of the other employees said anything so it sound like she was the problem. read more

This store is AMAZING! I love their tech and gaming supplies The tech is so good for only $5! read more

Fantastic value throughout the store and always friendly and helpful staff. Always a pleasure to obtain good bargains when shopping here. read more

Five Below - Department Stores Near Me - Aliso Viejo, California

Very nice for kids. Price is very reasonable Kids and I enjoyed it. They spent around 45 minutes tgere read more

Five Below? What is this place! At first I thought it was another ice cream nitro infused place! Nope! It's a cool store where everything is 5 bucks or under!!! Located at the Aliso Town Center where most of the locals shop. So it's located in a shopping center in the heart of Aliso Viejo. There are markets here like Trader Joe's and Ralphs, Stadium Brewing Company, and other big chain fast foods places too and Movie Theater! Also known for their Grand Park where the city will hold events for the kids on Halloween, Spring Egg Hunting, 4th of July Concerts/fireworks, Winter Snow Events etc etc. The addition of this store is great! Especially for the school age kids for fun school supplies, board games, seasonal toys (hula hoops, bubbles, pool toys, beach chairs). What about the adults! Well you might just find your favorite team mugs here! I got my husband a replacement​ coffee mug, his favorite hockey team LA Kings! Oh and the 5buck shirts! Oh you know those fun shirts? They have them here! Oh and they also have StarWars Shirts! Great place for the college students as well! Fun finds for decorating their dorms too! So I've heard the rumors that it's like a fancy Dollar tree, 99cents store, or Daiso. Not really... It's a different set up. You will find more Disney characters, icons, and other fun things. Customer service is way better here! Helpful, kind, and you can tell they are trained to interact with their customers. Looks like they are happy to be here. Even the tall guy in charge was very interactive. Just be aware, if you are like me... It's very easy to fill that rolling baskets in there. Put a budget on yourself before entering. It would have been a perfect 5/5 stars, but be a smart shopper. Know your prices before thinking your are getting a good deal here. Cliff Organic Kids Bar were being sold for $1.99 when you can get it at Trader Joe's for 79cents. Another points off... Most of the clothes for the ladies are for extra small jr. petite ladies.... :( The size run small for the ladies! So for the normal size ladies, don't expect to fit in their yoga pants or cute shirts here... Will I be back? Absolutely!!! read more

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Location, location, location... 'And with that said, I sure hope Five Below sticks around; it's a fun, little, funky shop! I'm joking... It's not so little. "Nice balls!" - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=-1cWL0HkZURgC1h0c9SNeQ I came in a few days after their big grand opening. (i.e. - $0.05 hot dogs) I was planning on dropping by on opening day but completely forgot. I blame all the drugs I did in high school. I'm kidding! (I give credit to the ones I'm currently using.) Five Below is a crackheads Nordstroms, brand new, low vaulted ceilings, beautiful high end quality wares made in China at outrageous prices. I'm outta here, point me to the closest 99 Cents Store where I can get five times for my money... 'But before I go, let me check if this basketball will fit in my pocket. Never mind, I'll just dribble it pass the guy @ the door. He looked more wasted than I was!... 'Still joking! However, in all seriousness, Five Below is pretty guh'roovie shop! Overall, I dug it, great place for oddball, inexpensive gifts and for those who need help reaching level 2 of diabetes. (i.e. - CANDY!) It's a perfect spot for the college student looking for dorm room accessories or a place to by some gifts or knick knacks for the rug rats. If you love Reese's peanut butter anything, then you have arrived! Photo - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=5uluwEXD1ukMVO-75GP8_A It was mighty tempting but then I remembered how fat my @ss as was... So, I ONLY picked up two. (Hey, there's always room for dessert especially when you can skip dinner.) As mentioned earlier, it's a fun, funky kind of shop. Five Below even sell incenses! For those who have no idea what incenses are, think Scentsy for the early eighties. Incenses usually went hand-in-hand with pot, beaded curtains, and black lights... Well, so I've heard. (Hmmm, maybe that explains all the candy they sell?) Photo - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=SZIsMq_eougvELVO28bV8Q I haven't gagged on incenses since the eighties when they were all the rave, along with glow in the dark, color it yourself, velvet posters. Five Below, bringing back the eighties! HA!... 'And that got me wondering, what if they made a weed based incense, I think they'd have a good chance of broadening their market share. - "Wow, this incense is totally awesome, I'm soooo relaxed right now... 'And hungry. Got any peanut buttercups?" I took a couple of tours of the store. It was crowded but not as crowded as I anticipated. Hence, my opening line of, "Location, location, location." This is Aliso Viejo, the crowd here is a bit fancy fu-fu; unsure how much regular business Five Below will get after their grand opening. I really do hope they stick around, their t-shirt selection was pretty fun. My favorites were: 1. The gag aisle (Of course) Photo - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=Y1U09JeO-56yTdG0Y8B5pQ 2. $5 t-shirts Photo - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=38Xhqo5aEtxye3R_wbUAwQ 3. Candy Photo - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=WGGbHrbqkubyEf9yiy2pZA If you have some time, pop in and check them out, you just may find something you don't need at a very good price! - "Very tempting Hammy, very tempting." (Bruce Willis - "Over the Hedge" quote; 2006) I was near their tech gear; phone chargers, usb cables, earbuds, bluetooth mini-speakers, etc., when I briefly spoke with Marsha who was straightening up the shelves. She was friendly and very helpful. Now, I'm happy to see that a lot of people are excited about Five Below, the staff included. However, I can't help think of the the ol' adage, "You get what you pay for," and the opposite is equally true as well; you get what don't pay for. Well, unless your a thieving bastard and this does not apply. My question is, how good are the products? What if within a couple of months your $5, "DeadBeats" earbuds just flat out dies, will Five Below replace them?... 'Or did you just lease them for $2.50/month and you're SOL. "I'm sorry sir, but lets be honest, we both know a cheap bastard like you didn't expect these $5 earbuds to sound like Dre's Beats?... Two months? Wow, they usually break after two weeks, congratulations!" Of course, I'm just fictitiously pulling this scenario out my butt I'd be curious to find out what their warranty or return policy is on their tech toys. Five Below is well lit, relatively spacious, with a pretty standard color palette. Photo - https://www.yelp.com/biz_photos/five-below-aliso-viejo?select=hinu8PfI_-I5nttC0M0saQ It was funky fun; great candy selection, lots different odds & ends, and the service was good. Note: Just because the shop is called Five Below w/some great overall deals, do not start blindly throwing everything into your basket; not all deals are created equal. Shop wisely. Food/Candy: 4 Ambiance: 3 Service: 4 Value: 4 read more

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I remember this store from when I lived on the East coast and was excited to see one open near me. It's a mix of it's sugar and Spencer's and the dollar store all rolled into one. Young and fun items, we all had a blast checking out all the stuff they had. So much to see, I'll have to come back soon for more! read more

Five Below - Department Stores Near Me - Aliso Viejo, California

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Five below!! store looks inviting. I just wanted to scan through the stuff they got. I like the stationary sections and the toy section the most. Cosmetics I really haven't tried any from Dollar stores. I bought badminton rackets so we can have some fun when my cousin are down. One storage bin, white board for my monthly bil chart. volleyball to have some beach fun and a hat. I found flip flops for $3 you can buy the same at Walmart for 99c. Service was good too. Will visit again when I feel like buying small goodies. read more

Really cool store full of useful and novelty items. It's like the all American version of Daiso...but more for novelty items versus home goods. I purchased two 6' beach umbrellas that were an absolute STEAL for $5. The same ones run for $20 at Target. You can also peruse their items online beforehand as well. I also liked how organized and neat the store was. Staff was also very friendly and helpful when I called for a stock check. Definitely check this store out! read more

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I've been shopping at this store for years and I've never had any problems up until this employee started following me into every aisle, quite literally breathing down the side of my neck. I'd turn around and see her right there behind ne just glaring!! As someone who works in retail I could tell she was following me so closely because she thought I was Stealing so I tell my boyfriend, "I think this employee is following us because she thinks we're stealing" then she yells at me "IF YOU GUYS ARE GOING TO BE OPENING THE BOXES I AM GOING TO HAVE TO ASK YOU TO LEAVE" so I say "excuse me, the box my boyfriend is currently holding is closed?" And she just continued to yell at me "I KNOW YOU GUYS ARE STEALING I CAN GET YOU BANNED" I was completely shocked because I hadn't done anything wrong. She then proceeded to get her manager who seemed apologetic and told me "hey look I don't know what is going on but I am going to have to ask you to leave my employee told me you were taking back to her" I replied "how is standing up for myself talking back? I beg you please check your cameras because it's wrong to falsely accuse customers!!!" I filed a report and will most likely have to pursue legal action if I am fling to wrongfully banned for something I did not do. read more

Clean store ,the prices are cheap.The best part is I can bring my dog.There is dog stuff too.

I was trying to purchase some cand, when the dumbass old store worker kicked me out because another kid was causing a ruckus. unbelievable how old people treat us young. I don't think I will ever come back to this shitty store. read more