Been a member since the doors opened a part of the 5 AM bunch. It's hard to find some one to open that early Monday-Friday and have cheerful and positve personality. Tanya (AKA, Tan), brings just that and more. she's always got a smile, greets and takes care of everyone. FC, needs more "Tans" read more

They don't notify you of any fees associated with the account and don't notify you when something is wrong with your card until you built up a couple of late fees so the out notifying you till a month later. Also when you try to cancel they don't tell you that your paying for the month you cancel and next months. Don't recommend unless you want to get scammed with mid customer service and just trying to squeeze you with fees and dirty poopy locker rooms read more

I like this place, is always clean and the AC is awesome! I have been member for years now.

Had a membership here. My credit card had an issue. No-one at the gym told me. If they had told me, I would have paid them. They waited a few weeks then charged me a late fee. The front desk people said the computer says on XYZ date a employee talked to me. That is a LIE. No-one said anything to me. The front desk said I could call the 800 number and ask for the late fee to be refunded. When I finally got a hold of someone, they said the late fee was already processed and they could not refund it. Another lie. I used to have a small business. Credit charges can be refunded months after being charged. read more

Cat at Fitness Connection went above and beyond to ensure I was properly informed of equipment the gym offers and how various pieces work that I didn't understand but now do thanks to her clear explanation. She was uplifting, positive and was busy with customers, handling phone calls, greeting and engaging with customers etc. The way she multi tasked efficiently was inspiring and done to the utmost! Thanks Cat for all you do!! Also, management and team is always helpful, courteous and warm. Love this place! Shout out to Brandon who is a personal trainer here. He goes above and beyond to ensure customers are taken care of and one of the best personal trainers out there, if you need a personal trainer ask for Brandon you won't be disappointed and get ripped quickly. I'll certainly be back. read more

Awesome facility, very clean and well lit. LOVE the ceiling fans and the staff is polite and professional. read more

I really had high hopes for this place but was greatly disappointed. Often when I am going for a run on the treadmill, I'll be interrupted by a trainer trying to set up some personal training plan. If I wanted a trainer, I'll go to the front desk. The place is filthy. The women's fitness room smells terrible. There are ants in there as well. It's not really even worth the 9.99 per month. Sometimes it pays to pay more. read more

Fitness Connection - Women's bathroom. Been like this for over 18 months. - Gyms Near Me - Spring, Texas

Great price, location & equipment! I've been coming to this gym for a year now. It's always clean, equipment maintained & staff very friendly. Classes don't start until later in the day so never taken a class. If your looking for a no hassle, clean & great equipment gym this is it! read more

Very dirty gym ran by a manager lacking customer relation skills. Majority of reviews are 1 star, that should tell you enough. If you're looking for a cheap gym, go to planet fitness. This place is the worst, so happy to have canceled my membership. read more

***BEWARE*** Do not try to go here in the MORNING!!! What business turns clients away? I tried to pay for day pass this morning at 6:15AM this morning and was told I could not pay to workout in an open gym... The gym was clearly open but I was not allowed in!?!? He told me I would have to wait till 8AM... I asked him if there was any possible way I could get in and he tried to push a membership on me!!! That is where I became frustrated. You cannot take my money for a day pass? But, you can take my money for a membership!?? Ended up having to leave, wats 30 minutes of my morning and ruined my workout for the day.. The 24 hour and Golds Gym in The Woodlands will accept your money any time! read more

They completely exclude an entire customer base, women with young toddlers and babies. There is not appropriate childcare available if you are a mother with a baby. The expectation is that you should hire a baby sitter if you want to work out for an hour. There is also a level of disrespect from the fitness consultants especially when it comes to appointments. How is it that you can set an appointment that they agree to, yet notify you when you arrive that they are no longer able to keep said appointment? The lack of adequate customer service suffice it to say is lack luster and disappointing at best. The only benefit to this facility is the amenity of childcare they offer to older toddlers and children. read more

Do NOT trust the manager here. The Caucasian guy who looks like he just woke up all the time. He is a lier!!!!!! Straight to my face said I could NOT cancel my child's year membership even though she moved out of state. That I had to buy her out or just wait the year. So I did just to now find out by a different manager that I could had canceled due to her living out of state. I've been a member for over 8 years straight and signed up several people including my child. Lying to a LOYAL customer ( lying period) is wrong. read more

Extremely Unprofessional !!! Eloy the supposed GM approached me as I explained that I saw their ad on Yelp for a Free 5 day pass. He says "oh sure!" and tells me about the gym & the current special that (supposedly) ends today. I'm sure. He's polite at this point but encourages me to sign up today, even though I advised I'm literally evaluating multiple gyms in the area while I'm on work assignment. ... I go off to work out on my own. I'm setting up my phone, have a movie started, my AirPods in my ear. 1 minute has gone by when 2 Staff members approach me mid-run on the treadmill... they are talking but I cannot hear them. So I stop my movie & pull out my AirPods. "Have you had a personal evaluation? How long have you been a member?" They ask. "Um. I've literally been on your premises for 1 whole minute." I answer. "Oh! Enjoy your workout!" They say.... Hmmm. In all my years I have never experienced anything as such. Are you serious?! You literally have your PT's harass clients mid-workout?! Unbelievable. After running for 1 hour. I go to the front desk to retrieve my DL that Eloy took. Further, I inquire how do I utilize the remaining days of my 5 day pass. Eloy clearly has an attitude and says "oh if I'm not here they will not let you because you have an out of state id. Plus we never promoted a 5 day free pass. Facebook must have made that up!" Um. First of all, I never said FB. Second it's Yelp and Yelp doesn't just create promotions for companies that companies don't agree too. I inform him of this. He has an attitude now though, so I just shake my head & leave. Bottom line: - Acknowledge your promotions! (It behooves you to do so for your "non-towel providing, non-amenity" gym) - Don't have Personal Trainers harassing clients! That's absolutely unacceptable! - Don't get unprofessional when you think a person might not sign up ! Each person has a right to try out a gym before committing. Based on your unprofessionalism. So far I'm thinking I'd rather pay more elsewhere. Sometimes you get what you pay for ! read more

Great. Just the hours don't work. Wish they more the operation hours more noticeable. Imagine being open till 7pm. Tough to go here if you're busy. read more

I've been here for a couple months and it's great! There are a lot of machines so waiting time is minimal! The staff is really friendly and helpful and the whole place is very inviting. The sauna and showers are open and all the machines are back to normal. It is not mandatory to wear a mask so if you have trouble breathing while working out it's great. They also have a ton of classes to choose from. read more

I needed to find a gym because of a Training for my job . This location wasn't bad at all . No basketball court which wasn't a problem . The front desk was very helpful and it was clean read more

I've been a member at this gym for probably over 10 years along with my wife and four teen children. Because of Covid, we've had to adjust but its way past now and this company is still closing early and on Sundays. So I've had to drop four memberships and transfer them to planet fitness where they're open longer and all seven days. I understand that you make most of your money from the people who don't go . So please understand if I transfer the remaining memberships to another gym was because you don't value the members who do use your gyms regularly and on all days. read more

Fitness Connection - At the gym with my wife. I hope this gym starts opening on Sundays again and longer hours like planet fitness. - Gyms Near Me - Spring, Texas

This review a long time coming - been a member now for about 3-4 months. There are basically three requisites for a fitness center: 1. Close by to your home. If not then you will Simply not use it any more after a while! 2. There are sufficient machines so that you can do your workout whenever it suits you - and of course that it is open 24/7 or near that so that you have access to the facilities 3. It is affordable This place hits all three big time. It is 10-15 minute drive from my home, there are machines as far as the eye can see (even if the spacious parking lot seems full I ALWAYS have choice of workout options) and is open virtually 24/7 and you can't beat the $9.95 monthly rate with a stick!!! Come on folks - no excuse anymore! It is not fancy I must say - which for me is a benefit, nobody preening and grooming - just sweating Review #2 for 2016 read more

BIG ASS Fans give this gym probably most of its rating. Let me be honest gyms are difficult to review, they ALL have the same issues. They ALL seem to have the possibility of cars being broken into, please find my other post for a different gym I've had this happen at. Gyms are easy targets for this kind of selfish act, you go in you generally commit to an hour and they know that, and MOST gyms I have encountered have a façade of what are surveillance or its broken. The gym upkeep is better than most I have experienced, plenty of machines that still have an abundance of life to them, this includes the logos and various directions of intensity, speed, resistance are all still visible and able to read. Unless you memorized a machine having these user friendly labels worn off can be disastrous. The childcare room while spacious is chaotic. I understand members are only paying 10 and change a month (yes 9.95, but there are the little pocket change fees that are broken down and added on), so you get what your paying for, but its a free for all zoo in there sometimes. And, the toys they do have which they are sparse, definitely have seen some love as many are broken. This gym will keep me coming to it though as long as the group classes I enjoy continue and those huge wind machines keep humming and drumming, such great fans! read more

This is the other facility I visit frequently and I signed up. The gym is pretty spacious, with a wide variety of machines, and friendly staff. Just recently I noticed that there is staff that cleans the machines once they have been used which I appreciated (although I still clean the machine before I use it). They always have great deals to sign up and honestly for the price this place is great. read more

Looking for a gym in The Woodlands to join, doing some research and all I can say is the way they make money is with the fine print. They basically won't allow you to cancel your membership unless you jump through hoops! I would never join this gym after reading their contract. read more

One of the most affordable gyms around the area that contains an amazing community inside. Definitely a gym that anybody can go to whether they be a beginner, intermediate, or advanced. The equipment is maintained on a daily basis and so are the amenities. The front end staff is A class and very helpful when an issue is present.. read more

Over crowded. I signed up for a membership a week ago, I went twice and I will not be going back. Lots of body builders and women trying to show boat. Not really my kind of crowd. During my workout 2 men stood 5 feet from me discussing the women they met while in New Orleans, how many strip clubs they attended and alcohol they drank. I also read a lot of people have had issues ending their membership. Hopefully I don't experience the same. There is a lot of equipment and options that's why I gave 2 stars. Though It's a bit dirty and out dated. read more

I used to love this gym back in the day but now it's ridiculous. Reggie the general manager has picked a horrible staff to run this gym and after meeting him I can see why. Reggie harassed me about certain policies but refused to enforce it with others surrounding me. The main woman in front has been super unprofessional over the few times I've been, Yada, has rushed me into getting a membership, when speaking to another worker interrupted to put her opinion in regarding MY financials and more unprofessional behavior. Their cleaning crew is just as horrific. They use the machines while 'cleaning' and then DO NOT wipe it down. For them being clean and having safety first, it does not seem their cleaning staff is on the same page. read more

I went to the gym at approximately 02:00 am. 2/13/20 The guy at the front counter with glasses , has the rudest attitude and only says "uh huh ". No greeting no anything . I felt very unwelcomed. I did not get his name but he usually works overnight and wears glasses . read more

I've been going to this gym for around 10 years and I love it. The only downside is their personal trainers have a high turnover rate but if you intend on just using the gym itself it's great! I would suggest going early morning or midday, it's absolutely packed around 6-7 pm but most gyms are. The classes are really fun as well but again, high turnover rate. Overall this gym is my favorite one to go to. read more

It seems like the corporate has answers, (or I should say excuses), for everything that customers think are wrong. Instead of working with customers to help make the program better. read more

I tried to cancel my membership several times over a few months. My father was hospitalized suddenly on September 3, 2019. Many unbelievable complications. While sitting with him I attempted to cancel again. I would receive an error when I input my Key Tag ID. I took a picture of the error. I called the location and they said that sometimes that happens and to keep trying. Finally a month later I was able to get it to go through. In my situation I was not able to talk on the phone much and sometimes need to move to a different location to use my computer. This was not easy. I wrote a letter and asked for someone to please call me about my issues. Nobody called. Today, (10/29/19) we are still in the hospital but I called the corporate office. Corbin at corporate also confirmed there are issues as I explained with cancellation. She said her manager said I would still be charged the monthly fee for the upcoming month. I offered my proof. She said the only reason I will not be charged the yearly fee is because the cancellation was received in time (before the 15th). There was NO consideration for their admitted technical difficulties nor for my situation. It was obvious I was still in the hospital due to the background noise. And if asked I could have provided proof for that too. Although, you would think when more than one person confirms technical difficulties with cancellation via website you would think they would not charge you another monthly fee. I have to assume this is purposeful to collect more money. Terrible! Several of my friends are now attempting to cancel as well. read more

Ray's Cycling class is amazing you always feel welcomed, the music is really good, it's always a GOOD GOOD WORKOUT, but we need MORE bikes in her class or a larger room it's so CRAZY how many people come because it's just the best class. Upgrade on those bikes as well!!. read more

Highly recommend everyone join this Fitness Connection. I've been to a couple of them but the one off Sawdust is by far the best in my option. The staff the exceptional. They care about their facility and customers. Not too long ago I had dropped my phone inside the stair master. Landon, the evening manager went above and beyond to make sure my phone was returned. He was patient and kind throughout it all. He took the machine apart as much as he could, stuck his hand in it and got greasy and dirty and still didn't stop until my phone was in my hands. He didn't have to help me but he did. read more

Sales person was not knowledgeable and they're not offer anything to us, we got the membership but when it went to take our daughter to the daycare and found out that you have to pay $9 a month extra! That's just unacceptable we cancel our membership same day we were not told anything information out front. And when we did they had no remorse for nothing to say or apologize they just care about how many people they can get in. read more

The gym itself is great. Lots of equipment, friendly staff, and great price. The manager, Reggie, was super helpful and responsive over email when I needed help with a billing issue and hold times were long over the phone. read more

Childcare is a joke. Three people for about 100 kids and one of them just did checkin and check out. No infants that are sleeping are allowed to stay in their stroller. Crawlers out of the week Brandt area around the big kids, big kids in theater room sitting on the high seat backs, big kids running through the infant area. What a mess and unsafe environment! Will be looking for another gym. read more

If you are looking for a gym membership do not go here. When I first started going here I was excited and even signed up for personal training as I knew it would help me keep myself accountable. On November 16, 2022 I was charged $440 for the personal training sessions. From November to December my trainer was not in communications with me even after reaching out to her multiple times to try to get a session in even though I paid to have sessions 2 times a week. I talked to the GM Landon and even other managers to resolve the issue and it did not resolve until around February when I called again after being left in the dark for almost a month. I was told "oh yeah I guess Landon forgot to tell you but your account has been zeroed out and we went ahead and canceled your personal training" I then proceeded to ask if refunding my $440 was possible and the request was denied. Overall management and customer service was pretty crappy. The only manager that was pretty helpful was Tevin. He took care of me when the General Manager continued to leave me hanging. read more

Love this club. Tons of equipment to choose from, friendly staff and comfortable environment even at its busiest time.

Large facility for a low price. Signed up today with the manager Reggie, awesome guy. He was knowledgeable and helpful. Gave us a tour and answered all our questions. Minus one star for not having a pool. read more

This facility is not bad at all! Upon entering the building, I'm always greeted in a professional manner by staff. Furthermore, the cycling classes at this particular location is quite challenging, yet fun!! Trust me, the cycling instructors will get your body right and tight!!! read more

The staff here is so unprofessional, first time in guy at front asks "how can i help you?" I tell him my fiance and I are looking to found out some information about joining. He then says "ahh ok im actually taking my break right now!" Then slightly dumps us off onto some girl who was polite but you could tell was caught off guard by what the other guy said. I complained to the customer service dept. online about the lack of professionalism. They issued us 5 day free pass to try it out. My fiancé went again to start her 5 day pass and loser at front said they no longer offer that and he can overide what anyone higher gives us. she said well why give me a free 5 day trail and not honor it. Guy shrugs his head. This place is a joke. Smells like BO and poorly ran. They did everything they could to run us off. Two people who know a-lot of people in fitness industry. You get what you pay for here, just lucky there is a roof on this place. I would love to know the douche who works the front though. Guy seems to have the smallest amount of power. read more

I've been a member for the past 3 years and I absolutely love this club. Came in to get a replacement tag and Reggie Dees the GM helped me out hassle free and also made a workout recommendation after hearing a little bit about my goals. Awesome gym read more

Generally happy with this facility and the staff, but area management needs lessons in public relations. On 20 December 2018 I returned to my locker after exercising at The Fitness Connection in The Woodlands, TX, where I have been a member since 2010. My lock had been removed and my wallet was missing. My cell phone was still there and on it were texts from American Express and Visa alerting me to possible fraudulent charges on my cards at a nearby Target. The staff at The Woodlands club were most helpful in contacting the Montgomery County Sheriff's Department, in taking a detailed report, and in giving me a new card to gain entry to the club. I realize that the members at Fitness Connection accept responsibility for items left in lockers, however Fitness Connection also has the responsibility of providing a safe environment. Nothing was given to me by the staff at Fitness Connection as a good will gesture - no T-shirt, no free use of a locker in the common area, or anything. All these would have been good business promotion/ retention ideas, but sadly nothing was done. On two weeks later I discussed my concerns with the staff that nothing had been done and as a good will gesture I felt Fitness Connection should at least provide free membership for the next year. This person took my number and said the area manager would contact me in 24 hours. Didn't hear from him. On 16 January I brought my concern to the club manager and was told I would be contacted within 24 hours. Didn't hear from him. On 21 January I told the club manager I had not heard anything and was told the reason was that it was the MLK holiday. Did I hadn't heard from him. Finally on 11 February after asking for his name and email, I heard from John Lewis, the district manager. He restating the Fitness Connection that members were responsible for items left in lockers, but he would see about providing some item such as a T-shirt in lieu of a year of membership. Here it is 20 February and I have heard or received NOTHING. This theft has cost me roughly $400 which was in my wallet (way more than I normally carry, but this was due to the holidays), and it also gave me the hassle of having to get a new driver's license, cancel and get new credit cards and insurance cards, plus get a new wallet. Good customer relations obviously do not exist with the management of Fitness Connection. But in the meantime, The Woodlands club is well maintained, has excellent equipment, and a good staff. Sad that the management cares nothing about customer relations. read more