I don't mind paying a lot for great seafood. Price doesn't matter to me as much as the quality and value I get for our money. I've always been happy with Fulton Fish Market out of NY, but as they were out of a product I usualy order, I thought I'D TRY FISHEX FOR THE FIRST TIME. I ordered their "LIMITED Reserve Giant Snow Crab (Bairdi)" SALE: $48.71 lb based on the descriptions and pictures. MAN, DO I FEEL DECEIVED! FISHEX ADVERTISES THEM AS "This Limited Reserve giant snow crab is unlike any snow crab you have ever tried. We hand-select only the largest & best of the catch, for your enjoyment... Limited Reserve crab is the biggest that you can buy. Makes a delicious & exclusive gift, a fantastic meal for special occasions, or a luxurious treat for yourself." Perhaps someone made a mistake and mislabeled other snow crab that were not the ones advertised as above. Every company makes mistakes at some point. It's how those mistakes are handled that seperates a good company from a great company. I get a similar size at my grocery store for about $19 a lb. I am NOT IMPRESSED with my order. There was NOTHING SPECIAL ABOUT THE SIZE I RECEIVED FOR $235. (They were still delicious.) If you're looking for GREAT crab, I suggest Fulton Fish Market in NY. I've never had any problems with them - to the contrary, I've actually been very pleasantly surprised by their products AND their customer service. Oh well, live and learn, I guess. read more

FishEx - The picture they advertise. Not even close to the size we received. VERY DECEPTIVE ADVERTISING! - Seafood Markets Near Me - Anchorage, Alaska

I have to be fair, therefore, two stars and not one star. I did enjoy the Crab legs and Shrimps, I gave myself two weeks' time to calm down; guess I have to share my experience. Extremely disappointed with my order and the completely unhelpful customer service. I ordered 2 lbs of their "FRESHLY-Caught Jumbo Alaska Golden King Crab Legs" ($109.95/lb), 1 lb of Snow Crab legs, and 1 lb of Spot Shrimp for my birthday celebration. $358.56 is not a big order, but for working class, it's a lot! While the shrimp and snow crab were sealed and labeled, the premium king crab arrived in an unsealed, unlabeled bag containing just 3 very skinny pieces--definitely not "Jumbo" quality. I have been communicating with FishEx customer service for three days and have sent multiple clear pictures.​(attached) Instead of offering a solution or a partial refund, they just keep asking the same repetitive questions over and over. Finally, I told them after 3 days in the same email chain, my Birthday celebration is over... never mind! I know I wouldn't be buying from here again.. sorry! read more

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Shipping arrived as scheduled and product packaged professionally and shipped overnight air. Five star Though not tasted yet, the crab legs were as described and fresh. Not above average, but good value. The bad part: Every effort to communicate any way with FishEx proved impossible. No less than 3 messages left with "Tiffany" on the phone, and 3 emails sent on their website's form. Absolutely no way to speak to anyone. I had filed a claim to cancel the order through my bank, five days in advance of the requested delivery date, but before that went through, voila! They arrived-as requested. In conclusion; Based on my experience, If you absolutely will not have to change anything about your order, anything, you will get what you ordered, on time, and in good shape. But if anything goes wrong, in anyway, you will not be able to communicate with someone from FishEx. They did not respond to telephone messages left on either the local Anchorage or the toll free numbers, and did not return emails sent on their website form. I made 6 attempts total (3 phone, 3 email) and called one more time, but again got the "Tiffany, leave a message", so hung up I would be alright with ordering from them again knowing this, but will likely shop elsewhere knowing this, also. Communication with the client is critically important, so two stars read more

I ordered 20 pounds of their select Copper River King Salmon portions. Arrived on time and well packed. The fish was absolutely delicious. In fact it was the best we have ever had. Will definitely order from them again. read more

I ordered crab legs for a birthday gift for my mother. They arrived three days late, they were thawed and smelt spoiled. After multiple phone calls and emails, they finally emailed me back asking if I would like a refund or another order of crab legs, I said refund. I never did get a refund and they stopped replying. Thankfully, Capital One refunded me but FishEx never did. Terrible customer service. read more

I ordered Bairdi snow crab legs and jumbo scallops 3 days before Christmas, requesting delivery, as offered, on Christmas Eve with the idea of thawing the seafood upon receipt and enjoying it for Christmas dinner. The website said I would receive a confirmation email with shipping information. My only complaint about the whole process was that I did not recieve that email. So I was nervous until, as promised, I received the delivery on Christmas Eve. I sent an email to customer service earlier that morning requesting status and got a response later in the day that said their system showed that it had been delivered (which it had). This minor communication glitch was far outweighed by the quality of the seafood that was delivered. The Bairdi crab legs were by far the largest, meatiest, most flavorful sweet snow crab legs I have ever had. The qualtiy meat was on a par with King Crab in my opinion. The scallops were huge, tender and sweet. I had EXACTLY the Christmas feast I had envisioned! I don't usually post reviews, but do so here because I felt that the negative reviews I read from others might dissuade people from using this company. I could not have been more pleased with the quality of what I received nor the timeliness of the delivery. read more

Received my order of Copper River King Salmon. Pollack, Cod, Smoked Salmon, crab and artichoke dip, and crab cakes as schedules and in great shape upon arrival. Quality was excellent and Salmon was great however the crab cakes were a complete disappointment and incredibly small. I would buy again but stay away from the crab cakes unless serving as h'ordeuvres. read more

Shipping ,fast delivery, very good crab. Mmmmm im from soldotna alaska and it reminded me of the taste and quality we got up there. Thank you read more

When I saw the word "Giant", I thought these Snow Crab Legs would be bigger? The merus is only 4-5 inches long, with very few 5 inchers. I called the company and they told me I bought the smaller sized "Giant" snow biardi crab. They said, I should of purchased the "Limited Giants" instead, that they are a little bigger for a higher price. Well, I thought that "Limited Giant" meant better quality snow crab, and not referencing to the size itself. They failed on explaining that the "Limited Giant" means only bigger in size, and doesn't have anything to do with the quality. Bummer, had I known, I would of purchased the bigger giants, instead of the smaller giants. Buyers beware! read more

Recently purchased the Limited Reserve Giant Red King Crab Legs at $129.95/lb. for a very special Christmas dinner. What we got was their Jumbo Alaska Golden King Crab Legs that should cost $64.95/lb. sale price. We contacted Customer service right away and explained our situation. The Manager said that's the way they come. Period. I think we were taken advantage of are owed some money back. You can see in the attached pictures why we were upset. The last picture being what we got for Order#2032225. Buyers beware; this Customer service is not very good. I would suggest a Wholesale Club or Seafood place around your hometown for a purchase this expensive. 2 Stars for the packaging and shipping time. read more

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Ordered snow crab bairdi from this place. Was excited to try it since it's the first time ordering from here. We received the crab thawed in water in bag and box. We opened box and crab was black like rotten, we tried to steam some of them that didn't look bad but as we steamed them up the inside of crab was black. First time ever having this experience with rotten/black crab. Will be requesting refund. read more

Another Disappointment. It's been a while since my last order due to a poor delivery from FedEx and sub-par snow crab, but I had a shipping credit so I thought I would try one more time. BIG mistake. I've had much better snow crab from a grocery store. I ordered Bairdi snow crab, NOT crab Knuckles without legs on them. The crab was dirty and you could tell that it was from the bottom of the barrel. I found better cleaner crab at New York Steak and Seafood. I let FishEx know about this issue and asked for a refund, but the only thing they did was take me off of their email list. Huh, POOR customer service. read more

I recently received smoked salmon and it was full of bones and scales. Also very dry, not moist and fresh that I'd expect. I won't be ordering anything rom them again. read more

Piss poor customer service. I sent them several emails and followed up with several phone calls and messages. Not one word back form them at all. Not the way to run a business. read more

Ordered some King Crab Legs and when it arrived it was not Dry Packed it looked like someone took it out of their freezer and packed it. Second was the quality as it sucked again looked like someone went to the grocery store and bought some pieces of leftover crab legs and tried to make it look appeasing. Called Fishex and the lady said well it's the taste that counts well duh that's why I ordered King Crab at least give me some Crab Legs not leftovers. Don't order from Fishtail x expecting Dinner of crab legs because you'll be disappointed making Crab Bisque soup or something out of the pieces definitely not a crab party read more

FishEx - King Crab Legs pieces - Seafood Markets Near Me - Anchorage, Alaska

Ordered the 4th of July king crab special to arrive BEFORE the Fourth of July holiday as advertised. Yes, going to admit they did their part in shipping it out overnight on 7/2 to arrive by 7/3 hence the credit of one star. But of course I'm here to let you know it wasn't delivered on time nor at all. Still sitting here 7/6 crabless and it's probably out there rotted in a warehouse somewhere. The major issue wasn't being crabless even though I had a party of 20+ people anticipating to feast on 20lbs of king crab.. the issue is that they literally ghost you and ignore every request. I have called their scam of a call center with no call back- I have emailed multiple times with no response. This company is a scam and just ignores you. They will take your money and run. They took over $500+ and have gone silent. So please do not fall for any promos or buy from here. Save your money and buy elsewhere. Update 7/10: so I finally got a call back (still crabless) but they did issue a refund. So final ending- I was ghosted, but not robbed. (Adding a star for the late callback) read more

Buyer beware, not what you are purchasing. Do not fall for their trap you will not receive your product and will have to file a claim with your credit card company to get your money back. read more

I recently ordered Bairdi crab legs from FishEx when they advertised a special rate of $29.99 a pound [usual price was $47 a pound]. They arrived and although fresh tasting, I was very disappointed by the size of the Bairdi crab legs. What I received was Opilio snow crab size legs and clearly not Bairdi, by virtue of their small size. I have eaten Bairdi crab legs countless times over the years, ordering from FishEx and other places. I imagine FishEx decided that for their "special sale" they would send the much smaller snow crab and not Bairdi crab. Shame on you FishEx! Finally, I can't help but notice that FishEx has received quite a few poor ratings/reviews but yet they seemingly don't make any effort to either respond to the negative customer experiences nor make things right. Clearly this company's customer service has deteriorated considerably over the last 15 or so years. Very disappointing indeed! read more

Order #2029214 Package arrived in a Styrofoam container, sealed and in a box. There was NO dry ice in the box! Nothing! I live in Phoenix, Arizona....yes, it's hot! Last time we ordered from here there was plenty of dry ice. The crab did not "feel" frozen! We are planning to eat thus tomorrow! I placed the crab in our freezer and am hoping all is well. read more

Legs were broken up size was not as described offered a 100 dollar on next order. There won't be a next order

I love FishEx ! I am a repeat customer and I never have any problems. I prefer ordering earlier in the week so the food will get there overnight. FedEx does an amazing job delivering, but you have to take in account the weekends. Don't order on Friday and expect your delivery on Saturday necessarily. I live in Arkansas, and it still amazes me that my crab legs can be in Alaska today and then I'm eating them tomorrow. I love the Dungeness crab legs, Snow crab legs, the crab and artichoke dip, and the shrimp. I'm super happy with everything we have ordered so far. Thanks FishEx ! read more

We ordered the snow crab for the first time with this company and FedEx did not deliver on time and the crab was spoiled by the time we received it. We contacted the company and Brandi was very pleasant and accommodating and promptly shipped another order without any additional cost to us. We received it today and it was delicious tonight for dinner! We will certainly be ordering again. read more

I have ordered my crab legs from FishEx for the past 3 years. Each order has been excellent!! The meat is fresh and absolutely delicious. This is my go to place for ordering crab legs. I will only order from FishEx - no more buying from my local grocery store. read more

Beware of buying frozen product from this merchant with a promise of being delivered as still frozen. I ordered premium crab meat which was supposed to arrive still frozen with protection by dry ice. The product did not arrive frozen as it was delayed a whole day. This merchant told me ".. order was delayed by fedex, which is beyond our control.". fedex has delivery promises and money back guarantee for delay and damage caused by their delays https://www.fedex.com/en-us/service-guide/money-back-guarantee.html Unfortunately this merchant does not care. I offered to send back the product but they refuse. They could have filed a claim with fedex for the damage caused but they don't want to bother. If you encounter a problem with this merchant you will be on your own. read more

Terrible customer service. they canceled my order at the last minute for a ridiculous reason. ruined our plans. And the way they replied to me was indicative of a company that had contempt for their clients. read more

This crab did NOT arrive as advertised. We ordered Bairdi, Alaskan Behemoth Snow Crab. The crab that showed up at our home was very average regular snow crab you can buy at a local grocery store at best. In fact, we have had much nicer from Frys and Albertsons. I recommend you think twice before paying the premium. I have reached out to Fish Ex to let them know we are not happy. We shall see how they respond. read more

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I ordered from this company, paying for overnite delivery from fedex, which was delayed a day, so the product arrived completely thawed. After 4 calls to customer svc, I was relegated to waiting till the next day. I did have an email from my CSR, Miss Brandy, who assured me they would handle the problem. It was expedited to a manager, Cade, who was more than helpful with my product replacement. It arrived next day, priority overnite (which I offered to pay for even after the issue.) It was immediately put into cold storage, and when I got it home, everything was still frozen, there was still dry ice in the package. I am grateful for their customer service. Know that if you order from them, it is worth the cost to have it priority overnited to your destination... Haven't tried the product yet, but by the way it looks, it will not be a disappointment. First thing I'm going for is the crab dip... read more

Great price for king crab legs. Fast delivery & the legs were delish

Wow. Where to start. I pre-ordered 4lbs. of Fresh Captain Reserve Red King Crab Legs, the website stated each leg to be 2/3 to 1lb. each, for a preorder price of $42.95 and set up my ship date. I invited friends for a King Crab party the day after they were to be shipped. I received a call the day I was supposed to receive them telling me that the crab was not in yet and they could sent it to me the next Monday (not a great day for a party). I rescheduled for a weekend two weeks away. I finally received my order and opened the package up to my dissapointment. I took out my scale and weighed each leg (9 pieces). The the average weight was 6 1/3 ounces, well under the weight for thier regular crab legs and almost 1/2 pound less than I was charged for. One doubtful coincidence was that the packaging was the same weight as the weight of the crab I was missing. Now what am I supposed to do? I have people coming over for crab and FishEx is closed on the weekends to tell me what to do. I could have bought regular King Crab locally for a lot less money and without shipping, but my friends and I wanted to try the fresh jumbo ones. I sent the company an email and decided to eat the legs instead of having them go bad before I could speak with the Company. The company emails me a couple days later to apologize and to offer me a gift certificate. What?!?! You want me to order from you again and to pay another 30.00 shipping fee, I don't think so. So I get a call later asking me to send back the legs for a refund, but I can't now. She then tells me they can refund the difference between the premium and non premium legs. Nothing for the missing 1/2 pound of crab worth about 15.00. This company appears to be running a bait and switch operation without any repercussions (read the other reviews). It appears that they sell the premium items, then ship you less valuble items, they can then pocket the extra money if nobody complains. The ones that do complain, they can just say sorry and refund only the difference. Although they do have a nice website, DO NOT BE FOOLED INTO USING THIS SKETCHY COMPANY!! I am also uploading the pictures with the weights. Thank you, Christian read more

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Fisherman's Express, Very disappointed with the Rock Crab Claws we received as a holiday gift from our daughter in-law. The product arrived frozen & cryo-vac packed however we're extremely dehydrated and partially freezer burned. At a premium price of $45.00+ for a dozen partial claws we should expect to receive a product that is palatable. We've enjoyed King Crab legs from Fish-X in the past but don't believe we'll continue with your product in the future. Look forward to hearing from you. P.Frost-PHX AZ read more

I've been ordering crabs from FishEx since 2005. Crab quality has gone downhill since then. The crabs no longer taste fresh nor sweet. Gone are the whole pieces instead replaced with broken scraps and leftovers. Red king crabs - broken into small pieces on 3 separate occasions in 2011. Captain's Reserve giant king crabs at $42.95/lb ordered Dec 2011 are packed the same way - broken pieces that look like scraps. What a shame. It wasn't until today year 2011 that I complained to customer service and sent pictures of the crabs that I ordered on Dec 20, 2011. It didn't help that UPS failed the overnight delivery. I received it on Dec 22. After being loyal for years I can no longer tolerate it. Their prices continue to climb and yet the quality continues to degrade. This deterioration has been ongoing since 2009. That's it for me. I've placed my last order. If you are a seafood lover and enjoy fresh and sweet crabs and are willing to pay big money for it, I suggest you look somewhere else. You've been warned. If you want pictures I'll email them to you. My last order from FishEx was Order #109759 dated 12/20/2011. read more

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Last update to this review: After updating my review to 1 star and pointing out that nobody called me back, I received a call from Tyler in customer service within a few hours. She explained that they recently had email issues which caused a lot of communication to be lost and said they did not have record of my email. She offered me replacement crab and then offered me a full refund when I said I wasn't interested in the crab (not sure I will be eating crab for a long time after this experience). I get that sometimes seafood will not be perfect; so I don't blame them for the bad crab legs. I was very upset initially that they didn't respond to my email but I also get that technical issues happen. They lose one star for the poor crab legs and initial lack of response but otherwise seem like a fine company given how they handled it. Original review: I ordered their "captains reserve" king crab during peak season for Thanksgiving and instead received a bunch of craP. I spent over $350 to receive 5 pounds of their supposedly great crab. But after cooking and shelling the crab it appeared they gave me a mediocre dying crab. The flesh was gray/black. And all of us vomited. I wrote them the following week asking to exchange the remainder of the crab they had sent and they didn't even take the time to acknowledge my email. So I am out ~$350 and I made all of my guests vomit. Do NOT recommend this terrible place. read more

False advertisments. Ema Fiedler is trained to be untruthful. What a ripoff-Do not order from this company. I thought I was ordering what was advertised in the picture for $49.99 per pound on top of shipping fee. Ema Fiedler is not a good spokesperson at all. This company is not offering any recourse-I am very disappointed. I will be reviewing on other sites, spreading the word. read more

Was very disappointed when I received my package from Fish Ex....ordered 8 pounds of FRESH snow crab and 2 pounds of cod....When I opened the box the crab legs were thawing from being frozen and some had little pieces of ice on them. I proceeded to rinse a small crab cluster under cold water then tasted the crab meat. I've had fresh, never frozen crab legs before and they taste DRAMATICALLY different than frozen crab legs. Fresh have a slightly different texture, not watery and NEVER salty. These supposed fresh crab legs tasted like the above. When I opened the package of cod it also was very watery and had little pieces of ice on some of the fillets. I did call Fish Ex and left a message with the answering service. I received a phone back within 10 minutes from a Fish Ex employee. I explained my situation and she proceeded to tell me they never sell "refrozen" fresh seafood. She said they refrigerate there seafood/fish anywhere between 27-32 degrees to maintain its freshness and taste....Sounds like FROZEN to me! Needless to say she apologized for my dissatisfaction and offered $10 store credit per pound of seafood I purchased BUT why in the world would I want to purchase anything else from this company? Was so excited to receive fresh snow crab as it taste so amazing but ended up being VERY DISAPPOINTED!! read more

Ordered 10 pounds of Dungeness Crab clusters for $379 that arrived not as clusters, but broken into mostly little pieces. All 10 pounds were packed into one box and not secured in any way, so it's not surprising they broke apart during shipping. I emailed and called FishEx and a person named Brandy told me that they would not send new clusters, that all she would do would be to contact FedEx. This is Monday and Christmas Eve, when we serve the crab, is Friday so contacting FedEx will not be a helpful fix in any way. She said that's all she would do. Terrible customer service. read more

I've ordered from FishEx many times and the crab legs are always great! Shipping and the packaging is always reliable and customer service is excellent! read more

FishEx - Seafood Markets Near Me - Anchorage, Alaska

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This is the best place to buy salmon, halibut, shrimp, and crab, period. Been buying here for years and quality has been consistent and fabulous every time. This is the only place I've bought fish that has not been "fishy." The fish ships flash frozen or fresh and not once has it had any smell whatsoever. Pack the freezer and pull out fresh Copper River Sockeye or Yukon River King, year round. Their blue crab and king crab is the best, especially the huge Captain's Reserve claws. I recommend FishEx to everyone I meet, because they ship you the freshest Alaskan seafood. Their shipping prices are even cheaper than when they started years ago, with flat rate shipping throughout the country. Keep up the good work FishEx! read more

Bad and old products . Customer service does not want to deal with the problem, Does not call back when told would do so. Rip off company Company was helpful in taking care of issue. read more

First of all I ordered some crab legs on the 3rd of Nov. The crab that I ordered was supposed to be here on the 7th of November. So I called almost a week later to find out they never put a shipping label on it. I was going to cancel but the lady said she would put a gift in there like some crab cake's. I got the package today and the crab legs look good, but the extra gift was some F'n butter, REALLY BUTTER. You know what you can do with that butter, shine it up, turn it sideways, and shove it where the sun don't shine. I'm done with FISHEX read more

I was tasked to find some crab for my family's Christmas dinner and the stuff they were selling at Safeway was cheap and wimpy looking so I looked around and found Fishex. We're both in Anchorage so I just went to their place downtown. The staff was friendly and very helpful and I left with 3lbs of their captain's reserve and it was DELICIOUS. We all loved it at Christmas, it's great if you dip it in butter sauce and make sure to take the tendons out when shucking it. Anyways, I love crab. And these guys have some the best stuff in town, 5 golden stars read more