Walked into PetSmart expecting basic help for a child who had just gotten a turtle. What we got…read moreinstead was a clear display of indifference, laziness, and zero accountability. We approached an employee (dark hair, very pale complexion) for assistance, and she outright refused to help. Not "I'm busy," not "let me get someone else"--just attitude and dismissal. In a store built around animal care, that level of apathy is unacceptable. If employees can't be bothered to guide a child on how to care for a living animal, then what exactly is the standard here? The checkout experience was worse. The cashier was leaning against the wall, engaged in a casual conversation with another employee, completely disengaged from customers. No greeting, no eye contact, no professionalism--just the feeling that we were interrupting them by being there. This wasn't a one-off bad moment. This felt like a culture of low standards, where employees are comfortable doing the bare minimum because no one is holding them accountable. That reflects directly on management. What should have been a positive experience for a child turned into frustration and disappointment. If you're looking for knowledgeable staff, basic courtesy, or anyone who actually cares about animals or customers, avoid this location. I will not be returning.

I've been bringing my dog here for years and I'm so happy with the hospital and the groomers. I've…read morenot had one bad experience. The staff is always so friendly and the groomers are always willing to make some accommodations for my dog since he is very allergic and sensitive in his ears. I also get RX food for him here as well and never had an issue not being able to get it. 10/01 my favorite grooming and the prices are also very fair.

Self-serve dog wash used to be kept really clean, but cleanliness has gone downhill the last…read moreseveral visits. The wash stations were dirty, and the towels provided are worn out and falling apart -- past due for replacement. I mentioned the issues to staff on-site and was met with a shrug, no acknowledgment or plan to address it. Based on the lack of response, I won't be coming back to this location and will be using a different self-serve wash instead.

I have gone into here a couple times and always have in stock what I need and the employees are so…read morehelpful! One employee was amazing and provided me with some samples for my very picky puppy!

Great customer service and healthy items! My roommate is pretty picky about what they feed their…read morecat treats wise, but I was able to find a variety of cat treats here. I was also happy to find a lot of great chews and healthy treats for my puppy. If you're someone who doesn't like the overly processed junk food for your pet, then I'd recommend checking this place out!

Cute treats, including dried chicken hearts, necks, and gizzards, for cats and dogs. Loved that…read morethey had local kittens and puppies up for adoption out front on Saturday morning. Cute outfits for pets too, and funny merchandise.

One of my favorite local pet stores! I've been coming here for years now. They have a lot of great…read moreproducts for small animals. I would always buy my enrichment toys for my rats and rabbit here. The staff has always been friendly and helpful when I've had questions. I recently adopted a puppy, and I was impressed to see that they have a lot of good products in stock such as duck heads, raw hide alternatives, lamb ears etc. They're also one of the only places I have found that carries items for raw feeding. This is one of the pet stores that I always take people to and you can always find at least one thing to buy.

This place was okay my first few visits, but I don't think I'll be returning anytime soon. At lot…read moreof the items are really overpriced. The moss I picked up cost three times what it does online. I wish I had checked online first. But what really turned me off is that I was going to donate one of my rat litters to them (donate, NOT sell), and when I brought them in the "rat expert" said they had ear mites. Funny, I had never seen any sign of ear mites like excessive scratching or scabbing, but I took them all to see the small animal vet. Of course, there were no ear mites. I had a feeling, and I don't know why, when I walked in the door with them that they weren't going to take them, and I don't know why. They treated me strangely--a little rudely though I called ahead. Whatever the reason, it's too far to drive after confirming just to get told, "Oh, we don't want these." They do have a lot of merchandise, and the employees seem to care for the animals. Just price compare before going and take everything the employees say with a grain of salt.

We rented a U-Haul Truck from this location and it was the easiest & most professional operation we…read morehave dealt with yet (our drop-off in Phoenix was also smooth). We arrived at 10am, checked-in at U-Haul counter, nice, friendly & informative. We went over the paperwork to be sure we knew the process. Our Truck was waiting & ready when we walked outside with the a/c on (thank-you) - did a walk around (brand new vehicle) less than 300 miles. Smooth process, only suggestion would be to require vehicles be topped off. I understand the process of return at level u got it, but would rather start on full then worry about gas before I load up. Other than that, best U-Haul experience yet- Thank-You !!! Love the store itself!!!

I am amazed by the grooming service provided! I called and made an appointment for the same week…read more(which with my old groomer wasn't an option and was always far out). I brought my puppy in and they whisked her away. They let me know i'd would be a bit longer since it was her first time there and I was not worried. Her groom took about 3 hours which was a great time. When i picked her up, I was amazed by how she looked! The grooming was done amazingly and they even added little bows and a bandana. I was shocked!! Only paid $78 for my pups groom, which is a great value.

My brother Carlos and I have been Ed's customers for over 10 years whenever we need supplies BF is…read moreour first stop. On one occasion on a rainy evening, we experienced a medical emergency with one of our foals and needed first aid supplies, it was closing time, Ed waited for us to pick up the items, the foal recovered; She has produced two beautiful offspring. Benson Feed is the essence of a neighborhood store, unlike corporate, they have a connection with the community, not just their pocketbook. Keep up the good work guys, make changes but don't change your style: We all appreciate genuine good ol' Fashion service.

A fun place to go! Dogs are permitted; the staff is very friendly and helpful. And sometimes you…read moreeven see cute things that make you smile...like two store kitties sitting on top of the baby chick cages, watching and keeping warm! I've also used their equipment rental service (Little Rincon Rentals) ~ excellent prices and Clayton is a sweetheart.

My dog Ruby visited the grooming salon today; Michelle was great, did a fantastic job! Ruby's nails…read moregot a top grade pedicure at no extra charge!

Been going to this Petco for eight years because location is convenient, but nothing else about…read morethem seems convenient or positive anymore; Horrible Vetco vaccination process and as others have said, I left because of the chaos. Half of the time the products I need aren't available and are higher priced. Very mixed results with grooming and dog always super stressed after his visit. Mixed results with staff interaction too, they sometimes seem disinterested, and I have had to wait quite a while for service.

i def get positive vibes here. love that they carry fromm! and the folks are very friendly and…read morehelpful.

This place is absolutely fabulous. I can't believe I waited six months to get here. I have a…read morethree-year-old standard poodle that weighs over 90 pounds. We have been moving heaven and earth to try to find a harness that properly fits him. We called the shop and spoke with the owner. We described the problem and he said he thought he had one that would fit him. We went down to the shop and the owner patiently went through the options with us until we found one that fit. It was made in America and uses astronaut suit fabric so it stays cool in the summer. The shop is full of delightful options, including top end dog food, fish based treats, honey bully sticks and even has shoes that will cool your dog in the summertime. We are definitely coming back to this gem of a local establishment. And if you're in the area with your canine, I highly recommend you check it out. Five paw review!

Way better service than the one on Speedway. Always am greeted and they called someone out to load…read moremy shavings into the truck. Cashier is so nice said next time let us know what you need and we'll have it ready for you. Now that's what service should look like

I obviously go to this tractor supply quite a few times a year. This is my location for getting…read morepropane. There have been countless times I've encountered when I go to get propane. They always give me an excuse that the machine is not working. It almost seems like the McDonald's ice cream machine excuse. today I went at 5:25 and one of the lot attendants came up and said machine wasn't working after telling me that somebody would be there to help me. They were all busy working out there on the lot doing something so I kind of got the feeling that because they weee busy and it was close to the time they shut down propane at 6 PM that they just went ahead and told me it didn't work so they wouldn't have to hassle with it. So, I know machines malfunction, things happen, I'm in a business as well. I completely understand, but it just happens too many times at this tractor supply conveniently.