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    FishCom Pet Store

    1.0 (3 reviews)

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    12 years ago

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    PetSmart

    PetSmart

    2.4
    (47 reviews)

    I have never taken My Pets to a Grooming Salons, due to negative outcomes of others. I have always…read moredid the bathing and care, until My Long Haired Trixie came along. I only Trust Her with Kim, at PetSmart in Spectrum Mall on Irvington. Kim respects My Concerns and Protection over Our Baby, Trixie. She does a Wonderful Job, and appreciate the way She handles Trixie. Thank You, Kim! Thank You PetSmart! Est. Five appts. Steven & Robert

    Walked into PetSmart expecting basic help for a child who had just gotten a turtle. What we got…read moreinstead was a clear display of indifference, laziness, and zero accountability. We approached an employee (dark hair, very pale complexion) for assistance, and she outright refused to help. Not "I'm busy," not "let me get someone else"--just attitude and dismissal. In a store built around animal care, that level of apathy is unacceptable. If employees can't be bothered to guide a child on how to care for a living animal, then what exactly is the standard here? The checkout experience was worse. The cashier was leaning against the wall, engaged in a casual conversation with another employee, completely disengaged from customers. No greeting, no eye contact, no professionalism--just the feeling that we were interrupting them by being there. This wasn't a one-off bad moment. This felt like a culture of low standards, where employees are comfortable doing the bare minimum because no one is holding them accountable. That reflects directly on management. What should have been a positive experience for a child turned into frustration and disappointment. If you're looking for knowledgeable staff, basic courtesy, or anyone who actually cares about animals or customers, avoid this location. I will not be returning.

    FishCom Pet Store - petstore - Updated August 2026

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