I'm really disappointed with my experience at the Pet Supplies Grooming Salon…read more I brought my dog, Chloe, in for her first grooming appointment on Saturday, January 3. As soon as I walked in, their computer system was down and the overall vibe wasn't welcoming. I tried to explain that this was Chloe's first appointment and that I had her rabies certificate, but I felt dismissed. A manager (or someone in charge) took me back to an office, and I had to re-show the rabies paperwork again. They also couldn't give me a clear timeframe for how long the grooming would take, yet Chloe was ready within about two hours--so the uncertainty felt unnecessary and unorganized. When I came back to pick Chloe up, I was told I had to pay before I could take her, which already made me uneasy. Then, during checkout, they triple-charged me for the grooming appointment. I caught it and pointed it out immediately, and they said they needed help because their barcode/computer system "wasn't the best." That's not something a customer should have to worry about. The worst part: after bringing Chloe home, I noticed she had a gash between her nose and another wound in her ear. No one mentioned any injury to me at pickup. The wounds were significant enough that I had to treat them right away to prevent infection. If an injury happens, owners deserve to be told--immediately and clearly. I also contacted Pet Supplies through their customer portal afterward and never heard back, which is why I'm posting this review now. Between the cold attitude, disorganization, billing error, and the fact that my dog left with untreated/unreported injuries, I won't be returning--and I would not recommend bringing your pets here.

Took my dogs in to do a self-wash on them. That was my first experience and it went well. They have…read moreeverything you need so all you have to do is bring the dogs lol. They had aprons to prevent getting wet, shampoo, conditioner, spray for after, clean towels, and even the vacuum dryer. Clean and easy!

I got my 8 week old labradoodle from Animal Kingdom and I am so happy!! The employee who helped…read moreme-- Cassandra, was the absolute best! I am a first time puppy owner and Cassandra helped me pick out everything I needed before I brought him home. She sent me pictures and videos of him while I prepared my apartment for his arrival. She kept in contact after I brought him home, answering a million and one questions. One month after bringing him home, I have a happy, healthy, well behaved fur baby named Charlie. He is smart and playful, and has slept through the night since the day I got him. Beware giardia in new puppies when brought home from this store. I had to take him to the animal hospital a few days after I got him for diarrhea. My friend who also got her puppy from Animal Kingdom said the same thing happened to her. Overall, I had a great experience at Animal Kingdom! Everyone was super friendly and helpful.

Since the time I walked in the door my family and I were greeted. We already knew what baby we were…read morelooking for. I had recently lost my soul baby of 14 years so my heart was in pieces. I wanted a baby but was so unsure. Andrew and his staff understood my pain and gave me time to sit with my new baby. They answered all my questions and concerns, even though I was somewhat a mess still at this point they were so understanding of my tears. I can say they made me feel like family. I strongly believe that with a great leadership that Andrew shows, this why his store and staff are all so amazing, just watching the way they interact with not only puppies but there customers as well is a BIG reason why I would recommend this exact store to anyone looking for a soul baby. I have to add while in the store there was a regular in there that was just a young kid, the way they treated him is a big reason of why I would go back, this kid was part of them you would have known no different the respect they showed him and he showed them melted my heart and the story behind him being there touched my soul, I am a mother of a special needs child and it was so great to see the love they all showed for this kid, I could see the love in his heart. Andrew you and all your staff are not just a 10 but a 10+ keep up the Great work. You all encouraged me to love again.

This is a lovely place to spend some time. My kids and I enjoyed an hour with the awesome cats at…read moreEl Jefe today and we all agree it was our favorite part of our day! We loved hearing the purring of the kittens on the 3rd floor and seeing them play! We bought treats to give the cats and they were very happy to come hang out with us and have a treat! We each got a delicious drink! I highly recommend the Italian Sodas! This place is awesome!

I hate to downgrade a rating, but our last visit left me really questioning the cleanliness here…read more As I mentioned in my previous review, reservations are recommended, so we booked ours online. Appointments are for one hour, but I am not sure that they monitor the length of stay. The price has gone up since last year. Now it is $14 a person. And extra to purchase snacks to give the cats. I don't mind paying a fee for entrance. They have rent to pay and of course cats to take care of. There are three floors/areas to engage with the cats. This time time the lofted kitten space did not have kittens. We choose not to have pets at home, but love animals and want to expose our daughter to different animals and environments. So to that end, it's a decent activity that can teach kids how to interact with animals/cats. Unfortunately, as we prepared to leave, we took our daughter to the bathroom to wash her hands, and it was absolutely foul in there. The trash can was overflowing with paper, the toilet was filthy on the exterior and the interior, with an incomplete #2 flush. My husband walked in before I did and was already washing hands, I followed behind. He immediately warned me to hold my breath, which I did. But our poor 2.5 year doesn't know how to do that yet. The front desk attendants response when I let her know there was a problem was that they have issues with that bathroom. A bathroom should be kept tidy and it's the businesses responsibility to make rounds to ensure it is well maintained for customers during business hours. It is also their responsibility to ensure that their bathrooms are functional. So if it's a "problem" bathroom, they should invest in hiring a plumber to fix it and/or replace the toilet. I personally can't overlook the lack of hygiene, so we'll have to cuddle with kitties elsewhere.

They don't honor the same "regular" deals that the North Store offers. I sent my mother in to…read morepurchase some bags of Backyard Delight for me, which are 6.66 each if you buy three or more at the North store. This is a discount from the 7.99 that they are regularly if you only purchase one. But when my mother went into the store, they charged her 7.99 each (so I ended up with 5 bags instead of the 6 that I had originally sent her for). I had this issue before when I stopped by the South store. The first time, the South store told me because they had to transport things from the North store to the South, sometimes things were a little more at the South store (what?). I mentioned my issue to the North store a few weeks later and they told me the discount deal for this particular bag of seed was the same at both stores. Unfortunately, seems like the South store doesn't know this because this is the second time we haven't received the same deal. Looks like I'll just have to shop at the North store from now on -- although it would be nice if the deals are the same at both places.

Long time customer here. Will not be returning. One of the cashiers behind the counter was talking…read morewith a young man who also works there, and were making disparaging comments about a fellow student in anthropology class who they clocked as male, but wore a dress. The hateful and bigoted comments I had to listen to while I was shopping for dog food disappointed me greatly, and I mentioned to the young lady that she might just want to let people be who they were. She and the gentleman who were making laughs at somebody else's expense went into another part of the store. I told the cashier who was ringing me up that she ( the redhead with the bigotry) ought to keep her talk about her class to herself, because that was pretty goddamn offensive. There's a lot of places to buy dog food, and I will be investigating them shortly. I vote with my dollars, too.

Amazing people! I LOVE going in to get high quality, fresh feed for my snake…read more Only thing that I will say is that the A/C is either broken or it's run very, very low. It makes me worry for the animals, but I can tell that they do their best they can to take care of the animals while living in one of the hottest cities in the U.S. Overall, AMAZING people! Very kind, considerate, and AWESOME to have a conversation with! Very kind, and will take their time to answer your questions when it comes to animal care! I always buy my snake's feed there, I also always buy my rabbit treats from there every now in then- but if they carried my rabbit's food, then I would definitely buy it from here instead of Petco!

This is one of Tucson's longest operating pet stores and it does give you that nostalgic…read moretraditional pet store vibe. They were clean and the staff was very friendly. Some products seemed highly priced while others at a bargain. They offer a variety of options for costs and experience and are quite knowledgeable. Definitely recommend stopping by and checking out for your pets needs or new friend.

This is THE BEST petsmart in town ALLLL the employees at this location are wonderful. Cashiers,…read moremanagers, grooming, they're all knowledgeable on the products and services they offer and overall they are all just SO kind ! Customer service is taken seriously here but that's not what I came here to say. I took my puppy to training with Hallie Vieths and she completely changed my life. The first day of class I almost cried because my dogs behavior was so bad! He was reactive, anxious and could not be around dogs, strangers or new things. When we started Hallie reassured me that he will be able to at least tolerate the things he struggled with. She made it clear she cannot magically fix his issues but she is confident that he will be able to tolerate strangers, noises and other dogs. I took all three classes with Hallie beginning, intermediate and advanced. My doggie has COMPLETELY changed he is able to tolerate a lot of things he couldn't before. I am forever grateful to Hallie and will ALWAYS refer people to her. She gave me and my pup the confidence to grow together and be happy and I can say that I wish I went to her sooner ! She's so understanding, funny, kind and just overall a great hardworking human 100000/10 would recommend!!

Unfortunately they don't sell bird or quail blocks but fortunately Home Depot is right next door…read moreand they do!

I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty…read moreprogram and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent.

If you're looking for employment opportunities I promise you won't find them here the general…read moremanager promises employees a set amount of hours then continues to fall back on every word not to mention the improper animal care which I will attach photos and as soon as you open up to hr be ready to find a new job

This place is a gift to Dog parents. six years ago, our dog was diagnosed with valley fever after…read moreextensive x-rays. We were told by the vet to put him down that it had spread everywhere. A friend at work recommended this business. I went there. Ask what my dog needed bought it and from that time on the titer test for my dog was negative. Our little dog passed six years later not of valley fever just old age. he lived his remaining years in good health. I highly recommend this establishment James

The store is closing. We all lose when this happens to our small businesses. However, I recommend…read morestaying away from the store because Dr Newman is totally out of control with the loss of her business. She cursed & tried to kick me out of the store because I had a complaint about the outdated web site & store hours. Fortunately the young man doing taking care of the store was very helpful. My Bella (cat) needed help & I am grateful for the couple of products that were still available. The store needs to have referrals & product availability if they brush save their hard earned reputation.

D'Ogee's is a one of a kind retail store for dogs, I was absolutely amazed when I first discovered…read morethat I lived right down the street. Highly recommended to anyone who loves dogs and dog training!

Quality store with knowledgeable staff. Highly recommend! Ella has always been extremely attentive…read moreand helpful.