El Jefe Cat Lounge is three stories tall and full of adoptable cats and kittens! You can pay $14…read moreper hour for lounge time, which gives you plenty of opportunities to play, pet, and be chosen by a cat (because let's be honest... they choose us ). What I thought was really neat is that El Jefe was Tucson's first cat lounge and is named after the famous jaguar "El Jefe" that once roamed Southern Arizona. The lounge partners with local rescues, so every cat you meet is looking for a forever home. If you happen to fall in love with one (or five), you can even begin the adoption process! They've also have a café and gift shop inside for shopping and soaking up on the cat-themed atmosphere. They have everything from cat toys and journals to dish towels, keychains, cat ears, beanies, candles, and other fun cat-themed goodies. Each floor has its own little personality with climbing structures, cozy napping spots, and toys for the kitties to explore. Some cats wanted attention immediately, some were happily snoozing, and others gave me the classic "you may admire me from a respectful distance" look. Beyond regular lounge visits, they also host fun events like cat yoga, bingo, movie nights, crafts, and other themed activities. Whether you're looking to adopt, need a little serotonin boost, or simply want to spend an hour surrounded by adorable kitties, this is such a unique Tucson experience. Fair warning though... if you're a cat lover, don't be surprised if you leave with about 200 photos on your phone, a coffee in your hand, and a strong urge to adopt another furry friend.

Hang with cats, play with cats, adopt cats! Also a cafe to…read moreget coffee and snacks. Three floors of cats. Toys for play. Nice windows for light. $14 for an hour of cafe time.

From the moment I called this location and spoke to Amanda and Andrew, I felt that they truly cared…read moreand knew that this would be a great experience. I picked up my puppy yesterday and from start to finish I felt confident in my choice to adopt my little friend from here. Amanda was so kind and helpful in providing me the information over the phone the first day I called and then Andrew was my main contact on pickup day. He was very earnest and proactive in sending me photos of the pup on hold and providing me information over the phone. Arriving to the store he immediately made us feel like we were the only people there even though the store was very busy. It is evident that he is a huge animal lover and was very knowledgeable about all things "puppy!" :) Adopting a puppy is an overwhelming experience but he truly made the entire process easy, positive, and memorable for us. When I think back on the day that I adopted my little new best friend- Andrew's kindness and knowledge will always be a part of it. Thank you so much! Also wanted to mention that the all the pups at this location were treated well and looked to be happy and healthy. Many customers were picking up their own puppies and it was smiles all around. I was super impressed and it is clear that the people who work here love these animals.

Very clean and organized display of puppies . Very friendly and helpful staff . A large variety of…read morepuppies and supplies .

I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty…read moreprogram and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent.

If you're looking for employment opportunities I promise you won't find them here the general…read moremanager promises employees a set amount of hours then continues to fall back on every word not to mention the improper animal care which I will attach photos and as soon as you open up to hr be ready to find a new job

I was really disappointed by the way the small animals are housed here. They are kept in tiled…read morecages with no visibility so they can't see out of their enclosures or have much opportunity for visual stimulation. I seriously hope this store considers improving these enclosures and providing the small animals with more appropriate enriching housing. They deserve better.

So disappointing to report this but I stopped in the other day excited because I hadn't been in…read moreyears and wanted to show my friend how awesome the place was. As soon as we walked in we were hit with the strongest urine smell imaginable. Okay, maybe it's an off day. But what we continued to see after that was sick looking animals and dirty enclosures. We left after 5min because it was that sad. Heartbreaking to say the least. :( Coming from someone who has owned tons of different species of animals and has worked as a pet care specialist. Do better Tropical Kingdom.

Great selection of dog food and treats. They carry the loyal brand I like for my dog. Great…read morecustomer service! Everyone is always friendly and helpful. I love options of the good quality dog food. Great place !

Great service and delivery! My horse gets all his feed and flake here. Quality options and really…read morenice hard working people here. My delivery driver always is on time and they always deliver with care.

Self-serve dog wash used to be kept really clean, but cleanliness has gone downhill the last…read moreseveral visits. The wash stations were dirty, and the towels provided are worn out and falling apart -- past due for replacement. I mentioned the issues to staff on-site and was met with a shrug, no acknowledgment or plan to address it. Based on the lack of response, I won't be coming back to this location and will be using a different self-serve wash instead.

I have gone into here a couple times and always have in stock what I need and the employees are so…read morehelpful! One employee was amazing and provided me with some samples for my very picky puppy!

I often come to this store to buy my dog's Hill's Science Diet food. I'm part of their loyalty…read moreprogram and love that I earn points, which translate into money back on future purchases. They also frequently run food specials, which I keep an eye out for through the emails they send. Service is always friendly and excellent. I also brought my dog here for grooming for years in the past, and they were great as well.

We get our pet food at this location regularly. We usually get good service, and find what we…read moreneed. I enjoy seeing the pets for adoption, and this is where we adopted our cat 9 years ago, where the staff cheered her getting a good home! I love the awards program so we regularly get discounts at the register!

Went with my daughter to look at dog toys and wandered through the store. It was very clean and…read moreappeared to have a good selection of many pet items. They have pets such as ferrets, hamsters, fish and guinea pigs. It was fun to see them. My daughter found the kind of dog toys she wanted to get and I was glad to see they have wild bird food at a reasonable price as I have a bird feeder so got a bag. It was easy to browse with no-one bothering us and we covered the whole store. Though I no longer have house pets, I would shop here if I did.

Warning for all, don't even think of taking your fur baby here! They are rude and incompetent! They…read morewanted to Kennel my very friendly chihuahua while I am staying there, when I said she can wait with me until they are ready, they want to change an additional $20, I said no way and got the worst attitude, told me I could leave if I wanted to. .mind you the groomer was ready! So they take her behind closed doors, not even 5 minutes later I hear my dog screaming and the groomer screaming for help, no one pays attention because they're mad I wasn't paying additional $20! I ran back there, then everyone paid attention that I'm not supposed to be back there! Never mind my screaming dog with her toe stuck in the grate!! I had to remove the grate and get her toe unstuck before they broke it!! Seriously how dumb and incompetent to put a dog on a grate, why not remove it, or put down a pad??

One of my favorite local pet stores! I've been coming here for years now. They have a lot of great…read moreproducts for small animals. I would always buy my enrichment toys for my rats and rabbit here. The staff has always been friendly and helpful when I've had questions. I recently adopted a puppy, and I was impressed to see that they have a lot of good products in stock such as duck heads, raw hide alternatives, lamb ears etc. They're also one of the only places I have found that carries items for raw feeding. This is one of the pet stores that I always take people to and you can always find at least one thing to buy.

This place was okay my first few visits, but I don't think I'll be returning anytime soon. At lot…read moreof the items are really overpriced. The moss I picked up cost three times what it does online. I wish I had checked online first. But what really turned me off is that I was going to donate one of my rat litters to them (donate, NOT sell), and when I brought them in the "rat expert" said they had ear mites. Funny, I had never seen any sign of ear mites like excessive scratching or scabbing, but I took them all to see the small animal vet. Of course, there were no ear mites. I had a feeling, and I don't know why, when I walked in the door with them that they weren't going to take them, and I don't know why. They treated me strangely--a little rudely though I called ahead. Whatever the reason, it's too far to drive after confirming just to get told, "Oh, we don't want these." They do have a lot of merchandise, and the employees seem to care for the animals. Just price compare before going and take everything the employees say with a grain of salt.