I'm really disappointed with my experience at the Pet Supplies Grooming Salon. I brought my dog, Chloe, in for her first grooming appointment on Saturday, January 3. As soon as I walked in, their computer system was down and the overall vibe wasn't welcoming. I tried to explain that this was Chloe's first appointment and that I had her rabies certificate, but I felt dismissed. A manager (or someone in charge) took me back to an office, and I had to re-show the rabies paperwork again. They also couldn't give me a clear timeframe for how long the grooming would take, yet Chloe was ready within about two hours--so the uncertainty felt unnecessary and unorganized. When I came back to pick Chloe up, I was told I had to pay before I could take her, which already made me uneasy. Then, during checkout, they triple-charged me for the grooming appointment. I caught it and pointed it out immediately, and they said they needed help because their barcode/computer system "wasn't the best." That's not something a customer should have to worry about. The worst part: after bringing Chloe home, I noticed she had a gash between her nose and another wound in her ear. No one mentioned any injury to me at pickup. The wounds were significant enough that I had to treat them right away to prevent infection. If an injury happens, owners deserve to be told--immediately and clearly. I also contacted Pet Supplies through their customer portal afterward and never heard back, which is why I'm posting this review now. Between the cold attitude, disorganization, billing error, and the fact that my dog left with untreated/unreported injuries, I won't be returning--and I would not recommend bringing your pets here. read more

Pet Supplies Plus - Chloe gash between eyes - Pet Groomers Near Me - Oro Valley, Arizona

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Took my dogs in to do a self-wash on them. That was my first experience and it went well. They have everything you need so all you have to do is bring the dogs lol. They had aprons to prevent getting wet, shampoo, conditioner, spray for after, clean towels, and even the vacuum dryer. Clean and easy! read more

If you're booking for groomers book with Alyssa. She's done my dog Logan a few times and she does excellent and she listens and my dog but she treats him very nicely and she does a perfect job and I mean a perfect job if you go to Petco or PetSmart, it's a waste of your time just trust me and then thank me later. Also, I want to give a huge shout out to Mandy who's the manager there? If you want to know a customer service is find her and talk to her amazing I'm very impressed with how she treated a situation that I had but again it's all about the grooming, go see Alyssa and then post and thank me. read more

Worth the drive!!! This place is amazing with a huge selection of products. The employees especially Isabella are so knowledgeable and friendly they make you leave with a smile. I can't wait to bring my buddy in for grooming. read more

Great store with many new items. Near my home and good prices. Dry dog food are my dogs favorite food and they have a wide selection. read more

Pet Supplies Plus - Pet Groomers Near Me - Oro Valley, Arizona

This is our second time taking our Yorkiepoo to get groomed here. When it was time to pick him up, i couldnt believe my eyes. He was even cuter than I had dropped him off. I LOVED the little tie he came home with! read more

Pet Supplies Plus - Grooming - Pet Groomers Near Me - Oro Valley, Arizona

Excellent for grooming services! My Aussie looked absolutely fantastic. Also easy to book online. read more

I used their DIY dog wash... super easy & really clean- the staff was really helpful and very kind!! 2 paws up for this facility- they also had lots of products and pets supplies... reasonable pricing!! I will be back! read more

Pet Supplies Plus - Yuki loved his bath - Pet Groomers Near Me - Oro Valley, Arizona

If I could give more than "5 Stars," I would. I bring my two dogs there to be groomed. I've used "3" different groomers, and they all did a beautiful job on my Bella and Rosie. The staff is wonderful, especially the Manager, Mandy. She goes above and beyond to be as helpful and pleasant as possible. To the "powers that be," you have a real "keeper" in Mandy. She is the gold standard for how everyone in Customer Service should be. read more

Good shop. A lot to choose from for me pup. Grooming facility clean and in view with very friendly staff.

Always great service and promotions! Super clean and great attitudes if you're dog is nervous and has has an accident!

Walking in we were greeted, assisted in locating what we came here for, and was able to browse over many options! We will surely be back!

Today I went in for a full grooming in Oro Valley off of La Canada, and they told me I was only set up from the computer with the bathroom brush I said that was not correct and I would like my full grooming well they could not do it because they did not have enough groomers due to the issue of the internet not getting the information correct. I also found out that that happened to a customer yesterday after speaking to the staff and the manager. Corporate needs to listen up here they do not need a new app they do not need more things right now they need to fix what's happening with their internet so that people can book online as you would like them to and get the services they are requesting and they've paid for. Sarah who was wonderful to do my bath and brush and the nails actually gave me a discount because she felt so bad that the internet was unbelievably unattainable and incorrect. I will go back to Sarah but please be aware you should always book on the phone in or in person not online corporate you need to fix this problem this is a franchise and you're not doing them any good the benefit of franchise is that you have owners and you're making money they don't make money when they have a decrease and unhappy customers. read more

This review is a bit late. I needed a place to wash my dog. I visited this location before I brought my dog in to see the place. Amazing employees! I brought my dog back in the same afternoon to give him a good scrubbing. The whole store is clean. The wash area is ready to go. It has the basics which is all I need. The water is hot, towels are clean, and the whole wash area is clean & dry. I was blown away at how great every employee is. My dog, who normally is quite shy, was happy to go around and meet everyone. He even sat and took photos with them! I am happy to have found this place. Great people and a nice store. Thank you! read more

Love this place! Great merchandise and the staff is very friendly and helpful. Shout-out to Maria for helping me find a dog collar. I could not have done it without her! She went above and beyond! read more

Helpful sales associates there to help me find what I needed and recommended products I hadn't heard of to help with my allergies to animal dander. read more

I love this store, the staff is friendly and they have great sales! Christine in the grooming department is amazing!

Best selection , best prices , best staff!!! We love it here!!! I always take my dog here and he loves it so much!!

Great service! Very affectionate with my dog. Beautiful grooming. Easy appointment process.

They always have what I am looking for and are consistently helpful. I would definitely recommend Pet Supplies Plus!

So nice to shop locally here in Oro Valley! The groomers are great and the staff so friendly and helpful. They have everything I need for my two dogs and good sales and coupons. I don't go anywhere else. Thanks for being here! read more

First time in our new store in Oro Valley. Staff are friendly, helpful, and a welcome addition to our town! Shopped for dog food for our new puppy; great selection, prices, and coupons. Close to home so count me in!!! read more