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    First Step Moving

    5.0 (4 reviews)

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    Firehouse Movers

    Firehouse Movers

    4.4
    (229 reviews)

    If you are looking for movers who are prompt, efficient, and great to work with, look no further…read more Moving can be stressful, and you always hear horror stories about moving companies. However, I can say with confidence that Firehouse Movers is a phenomenal company. Our move was smooth, and they were a tremendous help. I highly recommend them!

    BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.4
    (176 reviews)

    The are fast and professional. Heads up, they charge you for each furniture item that they wrap in…read moreblankets. Pretty expensive, but high quality to match.

    1 Star - Terrible Communication & Unprofessional Management…read more My experience with All Sons Moving Company in McKinney, Texas was completely unacceptable. The lack of communication and poor customer service from start to finish was shocking. My move was scheduled for a Sunday afternoon. I was told the movers had another job earlier that day but coming later that afternoon would not be a problem. Suddenly they finished early and decided they wanted to come much earlier than agreed. That was never the plan. Then the pricing policies were not clearly explained when I booked the move. Later they tried to tell me about hourly and weight charges after the fact. That is something that should be clearly explained when a customer books the service, not later on when confusion already exists. Because things were not handled properly, I had to speak with another operations manager who finally explained the procedures and rebooked the move correctly. But then the truck broke down at their location before they even left to come to my house. Instead of communicating properly with me, the company went ahead and scheduled my move for Monday without my approval or even telling me. I never agreed to a Monday move. Today (Tuesday) I called the McKinney location and spoke with the manager, Jenson, to address everything that happened. Instead of trying to resolve the situation professionally, he had a terrible attitude. When I told him his employees were rude and lacked customer service, he responded by saying, "What are you on the phone with me for? What are we doing right now?" What we're doing is simple. I want my refund and I will never use this company again. Between the miscommunication, hidden policies, truck issues, rescheduling without permission, and rude management, this was one of the worst service experiences I have had.

    First Step Moving - movers - Updated June 2026

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