First Response Restoration

My insurance company ignored my suggestions of remediator I wanted to use but for some explicable…read morereason they insisted I use 24 Restore. I said I wanted to use someone that I heard good things about. I heard nothing about 24 Restore good or bad. I was exacerbated and I gave in relented and used them. They sent someone out to look at the place and then have had the original project manager quit so they never. Egan the remediation for water damage despite calls and emails to someone that no longer worked for the company anymore. Months later I was getting sick and had an itchy thought and mold started to grow. I had to vacate immediately while they came in and removed all the mold covered drywall. Then my place is totally gutted and the insurance company said they were not going to pay the increased costs. Finally they agreed to pay more money to do the work at cost. Apparently this was coming out of Restore 24s profit. The rebuild guy came out to look at the scope of work and blue a fuse because he was going to lose out on profitable jobs so they quit but never to me, the insurance company a month later sent out a check for 30,% of the cost to rebuild when I called about this they said Restore 24 quit and now the only remedy is for me to do the work myself I called other contracts and the cost to rebuild my place was no where near the check they gave. I tried appealing to corporate vps at the main headquarters of 24 Restore but they were interested in helping. I finally got a remediation contractor to fight the insurance company and I found out Restore 24 has a horrible reputation but insurance companies use them because they are cheap. If I had done a little more research a 3 month job would have not become a 2.5 year nightmare where the house was inhabitable

This company has extremely poor service. They did a horrible job. They damaged personal items,spit…read moreon floors, used personal bathrooms leaving feces around the toilet and overall did a horrible job. Stay away from this company. They take people's money but deliver a terrible job. Look for another company if you need help!

ATA Fire and Flood Restoration

4.9

(10 reviews)

John is very personable and his price was very competitive. He got the job done with high quality…read morein a timely manner as well. I highly recommend John and ATA.

They were very personable and prepared me for a huge project that I was completely unprepared to…read moreundertake. I do have a tremendous amount of respect for them and they're honesty. I will call them in the future. When I don't have such a tremendously huge project.

Moldguys Restoration

(6 reviews)

Curtis was great, mold appears to be gone. Thank you for taking care of problem quickly-with kids…read moreI was a wreck with mold in attic.

I was so impressed with Curtis and his team. He took time explaining what they were going to do to…read moreclean out the air ducts in my home. He was quite patient in answering ALL of my questions and concerns. It was refreshing to work with a Family business. They arrived on time and worked very efficiently. Curtis also took the time after they were done to go over a few things and made suggestions of some purchases that can improve the efficiency of our system. I would highly recommend Moldguys to do any work in your home!!! You will NOT be disappointed!!

Mass Pro Solution

4.8

(4 reviews)

Did a good job. Kept the house clean. Finished on schedule. Price was in line with other estimates.read more

Han and his team were incredible. We had in-wall mold, and Han helped us think through our options,…read morepartnered with our contractor, assisted with the insurance process, and performed outstanding on-site work. Han's response time is great, he answered all our questions quickly and in plain English, and -- most importantly -- he did what he said he was going to do, and when he said he'd do it. He brought in other experts as needed, and went above-and-beyond, including loaning us fans and other tools as needed. Would absolutely recommend him, and in fact have already done so to others.

Pro Restoration One

This past weekend we had had a brand new finished basement fill bul with water that just would not…read morestop coming. Pro Restoration One arrived within an hour after reaching out and worked almost around the clock for 2.5 days. We cannot thank Lou enough, he mad an extremely stressful and uncertain situation much less stresful. Lou continuolsy reassured us, that as bad as it was/looked, he would get it cleaned up so we can start the fix. There were times I thought they would just give up, as it was literally like something out of a movie. Multiple contractors and engineers told us they have never seen anything like it in thier lives. We are in the drying and anti mold phase, Lou reassured us he would be back regularly to monitor and treat as needed. Lou explained everything each step along the way, and why he had to do certain things. It ended up being a much bigger project than he expected, but he honored the quoted price. Avoid the big guys with the fancy trucks, Lou and his guys will run circles around them.

We had a great experience with Luis and his team. Unfortunately, we had a toilet back up in the…read morebasement which caused some damage. Pro Restoration One came out the same day, removing the affected materials, cleaning, and drying everything out. The price was reasonable and Luis and his team were very professional. We are incredibly grateful. Thanks!

Aspen Environmental

3.8

(23 reviews)

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

World Wide Drying

I found them to be reliable, thorough, and worth every penny. They are not cheap but they leave…read moreyou feeling assured that your home is free of mildew and mold. I bought a house that I loved even though the smell of mildew/mold was overpowering. My home inspector told me this problem could be fixed so I bought the house anyway. Kevin was a great help in understanding the source of the problem and how to prevent it from recurring.

BGS Environmental Services Inc

4.8

(32 reviews)

We highly recommend Bob and BGS environmental services for their efficiency and professionalism…read more We had a problem with mold growing in the attic due to poor ventilation. The whole process between first contacting them and finishing the project was so effortless. They kept on top of communications with quick updates and professional attitude. Bob not only dealt with our problem he gave us great advice on how to handle it in the future.

I had a dishwasher leak which damaged the wood floor in my kitchen. I reached out to BGS and Bob…read moreresponded quickly over Yelp. He evaluated the situation and provided a remediation estimate that was half of what ServPro quoted for the same amount of work. The actual job took two days with drying time overnight. Bob was able to cut out the damaged floor, remove the felt underlayment, and dry and clean the subfloor underneath. He also moved the appliances out of the way and put them back after the work was done. I'm very happy with the final results and I would recommend BGS to anyone looking for a water damage/mold remediation expert. - Alex S

Roslindale Restoration

1.0

I called after they responded to a Yelp request. Don asked me to tell why I thought I had mold…read more Every 2 words he interjected with a question. After a few times I said you asked me to tell you and I will give you the information. Well, I was interrupted an additional 2 times. When I asked if he could stop interrupting me and let me finish a sentence, he hung up! I found the brief interaction unprofessional, disrespectful and rude. Since this was a first time impression and opening communication, I would NEVER recommend this company to anyone. I could not imagine trusting this company representative with my home. I would give "0" stars if it were an option!

From the owner: Since 2010, Roslindale Restoration has been revolutionizing the damage restoration industry through…read moredata-driven solutions and predictive analytics. Our innovative approach combines advanced moisture mapping technology, IoT-enabled monitoring systems, and sustainable remediation practices to deliver superior water damage restoration, mold remediation, and emergency restoration services across Greater Boston. Under Patricia's leadership, we've pioneered the integration of thermal imaging and AI-powered damage assessment protocols, setting new benchmarks for restoration accuracy and efficiency. Our commitment to environmental sustainability is reflected in our eco-friendly cleaning agents and energy-efficient drying systems, while maintaining the highest standards of IICRC certification and OSHA compliance. As industry thought leaders, we're actively shaping the future of restoration services through our research partnerships with local universities and our investment in emerging technologies. Our focus on preventive solutions and structural health monitoring represents a paradigm shift from reactive to proactive damage management, positioning us at the forefront of Boston's restoration industry evolution.

SERVPRO of Bridgewater, Sharon

3.8

(8 reviews)

We can't say enough about Servpro's friendly, competent and FAST response to our flooded downstairs…read morelast month. They were at our house practically before the rain stopped! Their timely care saved our wall-to-wall rugs, and our rooms were dry and livable again within a week. We are recommending them to everyone we know. They were also honest and open with us about cost comparisons for the repairs, what they could do and what we could do for ourselves to save money. A big thank you to a great team!

I've worked with JT and his crew - Eddy, Tim, and others - on two occasions, and they've provided…read moreexcellent service on both occasions. They were quick to respond, were well-planned and good at communicating the plan, and were overall a pleasure to work with. Both events were ceiling leaks, so it was critical to get things done right. I highly recommend them!

HiCleaners

4.8

(271 reviews)

We have used HiCleaners to do our gutters for the past three years and they do a fantastic job…read moreevery time! This time we had them pressure wash moss off our brick patio, wash our deck, as well as wash our entire house. Vasko did an incredible job on everything, and even did my shed! Highly recommend HiCleaners to anyone looking for these type of services!

Guys showed up on time. Clear communication. The sidings look a lot better. Reasonable price.read more

Rose's Cleaning

4.7

(50 reviews)

I've had Rose's cleaning team clean my apartment for over a year and they always do a great job!…read moreThe team is always quick to respond and open to any special request I may have. The pricing is more than fair and very transparent which I appreciate. I started with the deep clean which was amazing! After being in my apartment for 2 years the deep clean was a great way to start off ahead of the regular cleans. I am planning to continue using Rose's cleaning and I always love coming home to a clean apartment after they've visited!

I hired Rose's Cleaning to clean the carpet in the one room in the house that has carpeting. It's a…read moresmall room and they were able to fit us in last minute. Great! I spoke to Jim on the phone to book the service, and he was really friendly and helpful. He said his wife Rose would be in touch with a quote after I texted some pictures of the room. I don't know who I was texting with in the end. They quoted me $100. The two workers arrived right on time, were very polite, and did a beautiful job! However, they spoke no English and used a phone app to communicate. (You speak into the phone, they read the Portuguese that's generated, then they speak into the phone and it spits out English. Who knows how accurate it is.) I lived in a foreign country for 6 years and while I wasn't fluent, I had basic proficiency in the language... admittedly I worked in an industry where people spoke English, but for day-to-day things I was glad I could read and handle basic conversations. (This was pre-smart phone.) I'd love to hire Rose's Cleaning for their organizing service, but can't imagine how you'd do that with someone you couldn't talk to. They get good reviews for that, so maybe I'll try it. I'm skeptical but interested. If all you need is cleaning it probably doesn't matter that you can't communicate without a phone translator. Their work was beautiful and they were punctual and polite. All of that is great. I'm glad they could fit us in!

DryZone Basement Systems

3.7

(40 reviews)

Worst Contractor Experience Ever - Avoid DryZone Basement Systems / All Things Basementy…read more I had the single most egregious contractor experience of my life with DryZone Basement Systems (the local All Things Basementy provider) on my Massachusetts property. I hired them to clean out my crawlspace, which had an older vapor barrier, and upgrade it to a new vapor barrier system. Their sales pitch and materials specifically promised that the space would be thoroughly cleaned before any new material was installed. On the first day the crew began laying the new vapor barrier directly over the existing dirt, debris, and old vapor barrier without cleaning anything. I immediately stopped the project and contacted management to request a different crew that would actually do the job properly. Management promised they would send a project manager and that he would be on site the whole day on day two while the crew cleaned. What actually happened is that the project manager was only there for about 20 minutes. While the crew was supposedly cleaning out the old material, they only cleaned a small section and then covered up all the remaining old debris and old vapor barrier with the new material -- doing exactly what I had already complained about on day one and had been assured would not happen. To make matters worse, the crew spray-foamed rodent bait stations directly into the side of my house. It was obvious this was done deliberately and in a retaliatory, vindictive manner after I had complained and stopped their work. At that point I fired them. I lost my entire $6,000 deposit and had to hire another crew to rip out everything they had done. The cost to remove their improper work and start over was more than the original contract amount. I ultimately had the crawlspace properly cleaned and the vapor barrier upgrade completed correctly through the Mass Save program. This company showed zero respect for the homeowner's instructions, broke their promises about oversight, and acted dishonestly even after management got involved. I told them in no uncertain terms that they would never be allowed back on my property again. Strong recommendation: Do not use DryZone Basement Systems or any All Things Basementy contractor under any circumstances. They charge double the competition (or more) while promising quality but delivering substandard work. If you need crawlspace cleaning, vapor barrier upgrade, or encapsulation work, hire a dedicated cleanup/restoration crew separately (Servpro or equivalent) to get the space truly clean and ready, then have the new vapor barrier installed through Mass Save or a reputable local contractor. You will save yourself an enormous amount of money and avoid massive frustration. This was by far the worst contractor experience I have ever had. Learn from my mistake.

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on…read moretheir website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled.

First Response Restoration - damagerestoration - Updated August 2026

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