Downtown opticians has horrible customer service do not do business with them! I took my kids…read morethere since one of my kids was having difficulty seeing the board at school, they were not particularly welcoming to me or my 2 kids. The optometrist was also not particularly friendly. (We had previously been to Primary Eyecare just across from Downtown Opticians and was used to friendly courteous service, but was not able to get an appointment soon enough). When it was time for my son's contact lense fitting the lady helping him was very impatient with him even though she knew it was his first he was wearing contacts. She was getting frustrated because he was not able to put the contacts in quickly enough and it was getting late in the evening so we came back the following week for him to learn how to put the contacts in. Once again, the same lady was there and offered the same horrible customer service. She actually said in a very rude dismissive tone "you came at a bad time to do this because we are very busy right now". At this time there was only one other person in the store! I was shocked and thinking doesn't she realize I am a customer and I am spending my hard earned money with your company! I was not planning to place the order for contacts with them but against my better judgement I did. I was told they would be in within 7 days. After almost 2 weeks passed I called to inquire and was told they hadn't come and they were not sure when they would arrive but would call me when they came in. A few days later I called again and spoke to Rachael still no contacts, so I politely said "please refund my money I will order it somewhere else". (I ended up ordering them from Sams Club and saved $30.00 and they were ready for pick up in 3 days) Instead of refunding my $100.00 she debited another $100.00 and didn't even bother to call me and notify me of this incompetent error! I later found out while I was checking out at Walmart and my card declined!! I was extremely upset. No manager or anyone from this company has since offered any apology. But if I can save someone from having to deal with these rude incompetent people that's justice. Maybe they are not familiar with the expression "bad news travels fast" I will also report them to the BBB.

wendy m. did you ever end up getting both 100 dollars back?…read more I'm quite surprised because every time I go I always get real good customer service and they are always really friendly. Perhaps you may have misinterpreted their tone? It's hard to believe they were that rude. I have been going there for years. The doctor is always really nice. They usually tell me if the contacts are going to take awhile to come in. They always send me home with a trial pair.

I quit going here many years ago because the office staff was rude. Well I tried it again and the…read moreoffice staff was very friendly up until the end. The lady's entire demeanor changed when I said I didn't want to pay almost 100 extra for poly carbonate lenses. I said I have plastic now right? She picked up my frames and bent them really hard and popped my lense out and said yeah ans put it back in. 20 min after I left I saw She had cracked my frames all the way down the top. There is nothing wrong with my frames and I wanted to keep them for a back up pair. But of course when I called back to tell them what had happened, they would not replace my frames with a cheap pair. Said I could go find the frames online. I told her I shouldn't have to pay for their mistake. I never asked her to pop my lenses out in the first place. It's such a shame too because I love the doctor. She implied that it doesn't matter if she broke them because they aren't brand new. I doubt she would fell the same if someone grabbed something that belonged to her and broke it and then said oh well I don't have to replace it. It wasn't brand new

I tried to complete the survey with this information, but it wouldn't go through so I'm putting…read moreit here: Our first visit was our eye exam which was fine. Dr. Simmons is a great eye doctor that we have used for years. Even the ordering of our glasses was fine. The problem was when we returned to pick up our glasses. Our first visit we wore our mask like we do at business and doctor offices where they are required, and no one had a problem with it. But when we went back we were forced to change our mask to a less than adequate mask. I mean it didn't even meet the N95 specifications. We buy mask that fit our face, which makes sense so that everyone is protected. Since the mask we were being forced to wear didn't fit my face, I was going to put my own mask on top. I was told if I wore my mask I would have to leave the primacy in a very rude manner. For the life of me, I can NOT comprehend why your company is forcing people to change their mask when they enter the building. Mask are in short supply in some parts of the country. Yet your company policy is to force everyone to change their mask even for a 5 minute appointment! I mean you have to be in front of someone who has been in close contact with a person for more than 15 minutes to even be notified by the trace contact group. Not only does this not make since, but it is also very costly to your company which explains the extremely high rates of your products. I have never been asked to change my mask for a less than adequate mask at any other business since Covid entered the world. Maybe your company needs to do more research on rather or not mask wearing is so beneficial that you are willing to waste that much money on people who come in doing the right thing by wearing a mask. If someone doesn't have on a mask then I understand the purpose of giving them one. But for someone already wearing a mask that is the most dumb, most stupid, and most ridiculous thing I have EVER HEARD OF!!!!!!

It's that time of year again! Had my annual eye exam (virtual) with Dr. King, and as always, it was…read morea great experience. The process was quick, smooth, and super convenient. Krystal was really nice and personable. She walked me through all the pre-screen tests and made everything easy to understand. I didn't get any new glasses this time, but the selection was great and definitely tempting. Always a solid experience here. Professional, friendly, and efficient.

I have been coming to this LensCrafters since I moved to Middle Georgia 2 years ago. It is located…read morein The Shoppes At River Crossings on the corner across the street from Dillards. Every time I've visited this location the entire staff is friendly and personable. The optometrist is patient and explains everything to me about my eyes and answers all of my questions. Typically the exam is quick and thorough. Once I get my prescription I take my time to shop for the perfect eye glasses. LensCrafters has some of the best selections amongst optical shops near me. They have all the high-end brands like Prada, Ray-Ban, Tiffany and many more. The staff is helpful when it comes to making my final decision. I have purchased sunglasses and eye glasses from here and have been pleased with everything. I love that they have flexible hours and that I can schedule my exams on Saturday since I live almost an hour away. This location is always organized and clean. If you are searching for a place to purchase your next pair of glasses or need an eye exam, look no further.

I've been here twice for glasses and contacts and both times have been great. The optometrist was…read morevery friendly and efficient. The rest of the staff there were very helpful and friendly as well. They helped me choose the best way to get contacts and glasses at the same time while using my insurance to the best effect. My glasses came in the day after I came in for my exam and ordered them! I couldn't believe how quickly that went especially since I have a very strong prescription. The optician adjusted my glasses better than I've ever had them adjusted to fit absolutely perfectly. I will not be going anywhere else for my eye care. They seem to know their jobs well and care about the patients and making them happy.

After waiting for an hour and a half after my scheduled time to be seen Doctor Smith saw me and…read moreexamined me. He wrote a prescription and told me to come back the following Monday for him to get a quick look and told me I was good to purchase my contacts. I checked out at the front and paid $75.25, I told the receptionist the doctor asked me to return Monday and that I would be back that day to order contacts. when I showed up Monday at 12:30 (lunch) I was told that doctor smith was gone for the day. I said that's fine I'd like to purchase my contacts at which point I was told I don't think that's a good idea with out seeing the doctor. I told the lady that I was suppose to see him today and was never told to come prior to a time other than what is listed on the door for operating hours. She that's ok you can come back tomorrow; I replied with I took an hour off of work and drove 30 minutes to be here and she said I u destined would you like for me to set up a time to see the doctor tomorrow. I said no please transfer my prescription and she said she wouldn't do that until my evaluation is complete (even though the doctor said I could purchase them after he saw me a week earlier). I asked if I have paid in full and she said yes, I said then why did you charge me if the eval is not complete and she said this just how we do it. I said I have to work to pay for doctors and eye insurance and that I can't come back up here again so please issue me a refund. She issued me $55.25, and never told my why I wasn't given the full amount.

Check in with Ashley was with ease! We booked a virtually assisted eye appt, Aisha (sp) was great…read morewith the field test for my elderly dad. We moved to the next stage of the virtual appointment and it was seamless! The Dr made my dad comfortable and did the tests without a hitch! Rocky assisted us with the insurance checks, glasses fit and expectation. He was very cool and helpful! Definitely will be back! Nice selection of frames!

Great staff. Dr. Murphy is great. Adam was amazing and so helpful . Professional, yet very kind. I…read morewill be calling in the morning to order some sunglasses. First time in 16 years of wearing glasses, I will actually be able to see at the beach !!!!!! Also, I belive Ashley M was super helpful. I'm excited to call in the am. Hopefully Adam will be available. Yet entire staff are confident, wonderful !!! From the time you enter the office, I felt comfortable. Totally recommend Dr. Murphy and Staff !!!!!!

Such an amazing experience at this Visionworks location! Ms. Daphne got me checked in, Lexi walked…read moreme through my pre-appt eye tests and virtual eye exam with Dr. King! I decided to find frames that were covered by insurance and Lexi helped me find 2 pair that looked nice. My glasses were ready in exactly 2 weeks! Jake was great when I came to pick them up! Everyone was so personable and the selection was the best I've seen!

15 year patient of Dr. Mike Simmons and have been calling all week to get an appointment. was…read moreadvised has no openings until The end of December or January 2025. When I stated I needed an appointment sooner, the receptionist said try somewhere else. Was not offered any other options and hung up. Sent email requesting to be called and if I could be placed on a cancellation list, no response. someone pays a lot of money out each month to keep this business going and this is the response patients get. Patients are the purpose of your business not an intrusion to it!

Ms Cheryl was very nice and efficient if you come to this business ask for her she's the sweetest…read morelady. Thank You Ms Cheryl for being a great part of Americas best

I do love that they have later appointments, so I didn't have to get off early. The staff was…read morefriendly for the most part. I'm still a bit up in the air with the new trend of virtual eye exams. I've had one once before at a different eye doctor however, the process here was a bit unorganized. My appointment was at 5:20pm and I didn't leave until after 7pm.

Everyone here is excellent - knowledgeable, courteous, helpful. I have had to go in a couple of…read moretimes to get torn contacts out of my eye, and Alan has been wonderful! They really care about their customers.

Like most folks, I used to get my contacts on-line but have since transitioned to Eye Designs for…read morecontacts and glasses. Alan Wynn has helped me many, many times both while I am in town and on the road. He is friendly and professional. He really goes all out to satisfy his customers. I suppose I could save a bit on a box of contacts but I prefer the customer support that I get with Eye Designs. In the long haul, it pays off to my benefit. PS - Support your local community by using local providers.