Love Dr Smith. He was my optometrist at Vision Savers in both Macon and Dublin. I'm not a big fan…read moreof the virtual docs although they are good too but I need for someone to physically look into the old peepers. The staff were very friendly. Price wise they are more expensive than Vision Works, America's Best, etc but they have some nice frames to choose from. I am not a difficult person so I narrowed it down to 2 with the help of the associate and got 1 because I am very disciplined. Get what I come for and nothing more.

After waiting for an hour and a half after my scheduled time to be seen Doctor Smith saw me and…read moreexamined me. He wrote a prescription and told me to come back the following Monday for him to get a quick look and told me I was good to purchase my contacts. I checked out at the front and paid $75.25, I told the receptionist the doctor asked me to return Monday and that I would be back that day to order contacts. when I showed up Monday at 12:30 (lunch) I was told that doctor smith was gone for the day. I said that's fine I'd like to purchase my contacts at which point I was told I don't think that's a good idea with out seeing the doctor. I told the lady that I was suppose to see him today and was never told to come prior to a time other than what is listed on the door for operating hours. She that's ok you can come back tomorrow; I replied with I took an hour off of work and drove 30 minutes to be here and she said I u destined would you like for me to set up a time to see the doctor tomorrow. I said no please transfer my prescription and she said she wouldn't do that until my evaluation is complete (even though the doctor said I could purchase them after he saw me a week earlier). I asked if I have paid in full and she said yes, I said then why did you charge me if the eval is not complete and she said this just how we do it. I said I have to work to pay for doctors and eye insurance and that I can't come back up here again so please issue me a refund. She issued me $55.25, and never told my why I wasn't given the full amount.

A doctor's appointment for cataract surgery for us old people Dec 25. Very professional!…read moreReceptionist (Ms. Denise) Technician (Ms. Ashley), Counselor (Ms Tetons) and Ophthalmologist (Dr. Ducey) were personable and exceptional care. Highly recommend!!

SEEK AN OPTOMETRIST ANYWHERE ELSE. At my appointment, I was told I had to get a special test done…read morebut have to drive an hour to another location, as they can't do testing at their office in Macon. When I called to ask Dr. Earls more questions before scheduling the exam, I was told she was with a patient - she never called me back. I called back a week later to ask for Courtney, who never seems to be in the office, and again was told Dr Earls would call me - she never did. After 3 phones and tomorrow being THREE WEEKS, I STILL have not heard from their office AT ALL. Today I called a final time and was told by the receptionist that it wasn't "a doctor day," that Courtney isn't in, and then told that Dr Earls would be out ALL week for Spring Break (NOT what the receptionist originally said). I'm obviously being given the run around, and after spending close to $1,000 for their overpriced glasses and sunglasses at my last appointment. Dr Earls is excellent...IF you can see her in person. She doesn't return phone calls, neither does Courtney, apparently, and the receptionist doesn't seem to want to help pass on messages, as she gives the run around when explaining where the two primary employees are at any given time of the workday. After years with this company, and already being frustrated with the high prices, this was the final straw. Our family will be finding an optometrist and eyeglass company that respects and corresponds with customers in a timely fashion. I DO NOT recommend DePoe for these reasons.

I needed glasses fast and I saw they had availability. There's a $40 fee to get an exam that…read moreinsurance won't cover and to get a contact prescription is an additional $80 NOT covered by insurance. They were not forthcoming with these fees. I payed $120 just for an exam and a contact "FITTING" (putting in the contacts myself) this price did not include any contacts nor glasses. The glasses were an additional $210 on top of the other fees. They only have high end frames so just be prepared or don't come at all. Just buy glasses online fam. In this economy outrageous. The people were nice but I was not expecting $330 price tag. A redeeming quality was the service. Everyone was kind and explained what was happening. I mostly have a gripe with a lack of transparency within the medical industry.

Downtown opticians has horrible customer service do not do business with them! I took my kids…read morethere since one of my kids was having difficulty seeing the board at school, they were not particularly welcoming to me or my 2 kids. The optometrist was also not particularly friendly. (We had previously been to Primary Eyecare just across from Downtown Opticians and was used to friendly courteous service, but was not able to get an appointment soon enough). When it was time for my son's contact lense fitting the lady helping him was very impatient with him even though she knew it was his first he was wearing contacts. She was getting frustrated because he was not able to put the contacts in quickly enough and it was getting late in the evening so we came back the following week for him to learn how to put the contacts in. Once again, the same lady was there and offered the same horrible customer service. She actually said in a very rude dismissive tone "you came at a bad time to do this because we are very busy right now". At this time there was only one other person in the store! I was shocked and thinking doesn't she realize I am a customer and I am spending my hard earned money with your company! I was not planning to place the order for contacts with them but against my better judgement I did. I was told they would be in within 7 days. After almost 2 weeks passed I called to inquire and was told they hadn't come and they were not sure when they would arrive but would call me when they came in. A few days later I called again and spoke to Rachael still no contacts, so I politely said "please refund my money I will order it somewhere else". (I ended up ordering them from Sams Club and saved $30.00 and they were ready for pick up in 3 days) Instead of refunding my $100.00 she debited another $100.00 and didn't even bother to call me and notify me of this incompetent error! I later found out while I was checking out at Walmart and my card declined!! I was extremely upset. No manager or anyone from this company has since offered any apology. But if I can save someone from having to deal with these rude incompetent people that's justice. Maybe they are not familiar with the expression "bad news travels fast" I will also report them to the BBB.

wendy m. did you ever end up getting both 100 dollars back?…read more I'm quite surprised because every time I go I always get real good customer service and they are always really friendly. Perhaps you may have misinterpreted their tone? It's hard to believe they were that rude. I have been going there for years. The doctor is always really nice. They usually tell me if the contacts are going to take awhile to come in. They always send me home with a trial pair.

Everyone here is excellent - knowledgeable, courteous, helpful. I have had to go in a couple of…read moretimes to get torn contacts out of my eye, and Alan has been wonderful! They really care about their customers.

Like most folks, I used to get my contacts on-line but have since transitioned to Eye Designs for…read morecontacts and glasses. Alan Wynn has helped me many, many times both while I am in town and on the road. He is friendly and professional. He really goes all out to satisfy his customers. I suppose I could save a bit on a box of contacts but I prefer the customer support that I get with Eye Designs. In the long haul, it pays off to my benefit. PS - Support your local community by using local providers.

I absolutely love the service I get from Goggans Florist. They are extremely talented. All of the…read moreflowers arrangement I have purchased from here have been breathtaking. I will use them again and again.

Not happy with arrangement made for my mother's 65th birthday. Chose a beautiful arrangement online…read moreand what was delivered did not meet my expectation. I was told when I called some flowers were not available and that they substituted to fill the value. I have no problem with that when the size remains the same. I over paid for a subpar arrangement. I will order from my florist in Atlanta and drive the arrangement to my family in B'ville going forward. Big waste of money!

My how times have changed. Let's start on the outside, shall we? You can't find parking and…read moremay have to park way out in the parking lot. You do see people parking in the road but I'm not going to get a ticket for blocking the roadway. They don't take all insurance. Maybe they changed but they don't take that GoodRX. The worst thing about this is MISS cleo. She's hateful, disrespectful, just rude as can be and it kills her soul to speak to you to say hello. She dyes her hair black and looks like an elderly Morticia from the Addams family. Then you have the little dude who used to work the counter. Such long hair. Maybe they should pay him enough so he can buy product so it won't look like he's being electrocuted with the frizzies? Last time I saw him, he had a coat on with the pharmacies name that was like four times too big. I guess he's not worth or going to hang around long enough to get a coat that fits him. Things started going down hill when that Amanda left. She was nice but vain. Then you have the little girls who think they're a 10 but really like a 3 who think every guy who comes in is going to hit on them. Rarely, do you ever get anyone in there that can just say hello, glad to see you or whatever. It's old MISS cleo with her grating voice hollering "NAME!" They still have that plastic sheet up from the pandemic. Maybe it's to keep MISS cleo from grabbing the customers? Granted, I do find it interesting to hear her regale her times during the war, the War Between The States, that is. There really isn't much of a wait time when you go there. I figure a lot of customers got tired of the attitude and went somewhere else. Even the doctor I go to in that same building, know of them and how difficult they can be. You have to watch MISS Cleo. If you have a drug that has refills on it, she'll refill it for you if you don't ask. This was a controlled substance. I had to tell my doctor about this. I told her I had a part bottle and two unopened bottles of this stuff. It made it look like I had been using very little of this med for years and then suddenly maxing out on it. She said to look at meds at the counter and to refuse them if they pulled that again. Miss cleo's hairis jet black. It's really quite a site to see. No one but her hairdresser and everyone in town knows for sure. Do yourself a favor, if you're looking for a pharmacy, you haven't found one in this joint. I did contact the licensing board over this old gal. The board either issues or revokes. They don't mediate. I came very close to filing a complaint against them.

I've been a happy customer for going on 6 years. I will never go to another pharmacy as long as I…read morelive, if I can help it. They are family owned and operated and it shows. I'm not always the best customer to deal with. Never rude just late way too much. I won't go into my personal life but it has been in a vice for many years and contributes to my tardiness to say the least. They always greet me with a smile and go far beyond the call of duty to make sure they are doing everything in their power to be a great place to do business. If you're debating which pharmacy to use, debate no more. I manage one of my family's store and I've been doing customer service for almost 20 years. No one and I mean no one, adds up to these folks. Do yourself a favor and chose them first. There is a lot that you don't have to worry about about once you do. Thanks again guys for putting up with me and making me feel like I matter.

I am thoroughly disappointed and appalled by the level of unprofessionalism displayed by your front…read moredesk staff. I called with a simple, routine request: to have a prescription faxed and later corrected. Instead of receiving the courteous, efficient service that every patient is entitled to, I was repeatedly interrupted, dismissed, and hung up on not once, but twice. Let me be very clear: this is unacceptable. As a paying patient, I have rights that are not optional, rights that are protected by law, and rights that should be honored by any healthcare facility that claims to operate with integrity. Your receptionist was not only rude but clearly overwhelmed or unwilling to fulfill her basic responsibilities. If patient care is secondary to whatever else she was prioritizing, then perhaps this profession which is rooted in compassion, diligence, and trust is not the right fit for her. Let's not forget: the Hippocratic Oath exists for a reason. If healthcare is not a priority at your facility, you should not be in this field. Period. I am a woman with the education, experience, and awareness to recognize malpractice, patient neglect, and plain disrespect when I see it and I will not tolerate it. Furthermore, I recommend your staff brush up on the Patient's Bill of Rights particularly the right to be treated with dignity, to receive accurate information, and to access proper communication without hostility or delay. The behavior I experienced falls far below that standard, and I will be documenting and reporting it accordingly. I wouldn't recommend your practice to anyone and certainly not to a dog. Do better.

This was my first visit in years, so glad I found myself there looking for frames and exam. I was…read moregreeted with warm welcomes from the staff and after stating exactly what I needed, I was shown the red carpet treatment. Dietra brought so many frames as choices, I was like a kid at Christmas. The insurance paperwork was handled the same day, my frames were chosen and my appointment was set for 2 days later. When I returned for my exam., with my insurance and discounts, Detria was able to not only save me money but used the insurance allowance to get me all I wanted and only left 1.00 on the table. I had no expense out of pocket. Although I had been a walk in, I was treated as if I had an appointment. Thanks, guys. If you go to America's Best, please read the fine print and head over to Downtown Opticians as I did. Barbara D. Hart