Car trouble is so stressful, but Robyn and the team here really helped . Guy took a personal interest in finding out just what was wrong when it wasn't easy. I really appreciate people that know what they're doing and actually care- thanks all! read more

Like everyone else...I dread buying a car. Too many salesmen live up to the sleazy used car salesmen persona. Our salesman MARK BRODY did not fit that mold. He is wonderful. Very patient, personable and genuine. He is knowledgeable...but also not afraid to ask if he doesn't have the answer. While I still don't like the amount of time it takes to buy a car, I would much rather spend the time with Mr. Brody than any other salesman. I bought the Kia Sorento...which is amazing! Such a beautiful car with so many bells and whistles for a fraction of the cost. Thank you MARK BRODY for being YOU! See you next time for sure. read more

My experience with car salesmen aren't very good but.... yesterday 1st Kia of Simi Valley yesterday and I have to say, I finally FINALLY had a salesman I liked! His name is MARK (don't remember his last name!).. He was not only very knowledgeable about the cars I tested, but what a great disposition and calm personality he has!!! I really recommend asking for Mark if you are shopping there for a vehicle.. I also recommend going here for a used car with MARK as your salesman. I will ad to this, if you don't find the car you want, then Mark will keep you updated on the cars as they come in daily! Very sweet salesman! Sid was the supervisor and he was very helpful in getting all of the info needed to qualify us for a loan! read more

Just got a new used Nissan Altima from Perry Wilson. Got what I wanted at a fair price. Perry was very easy to work with. Not high pressure. I've had my last two Nissans serviced at 1st Nissan and always been pleased with their service department. The new one will be serviced there, too. read more

We had a great experience with your entire staff, our salesperson Crawford was both very friendly and knowledgeable about the entire kia car line. Bob the assistant Manager was also very helpfully in helping us make the deal that we finally accepted. read more

I guess we made the mistake of actually going to the dealership instead of dealing with the Internet sales person. I would like to say they were professional, but I believe there is a negative stigma associated with that term in the automotive industry. Generally a professional salesmen cannot function at all throughout a transaction without the sales manager nor can they handle a potential client who is ready to make a purchase. It's far too common to walk into a dealership these days and have them assume upon your arrival that you can't afford their car. It appears that too many have adopted this new way of selling an automobile, by the assumption that they (dealership) is doing you (the client) a favor by selling you a car. We left with a 2011 fully loaded Optima last week at this dealership. I suppose we should say we stole the vehicle because we got such a good deal there was no way we could really leave this dealership empty handed. Honestly, we went to see what all the hype was surrounding the new Optima and the reality is, nothing else we test drove in that price bracket came close to the features and luxury this vehicle has. OK I know what you're saying... I can get the Optima anywhere, I don't need to come to this dealership to get one. Walking on the lot we were given enough time to browse the inventory before the salesman arrived to assist us. This is good, because it gives you the time to figure out if they have your car before your pulled emotionally to take what they have on the lot. The salesman wasted no time in getting us on the test drive. That's right... we went directly on a test drive. No credit app to fill out, no questionnaire, no interview. Hop in and lets go for a spin. Back from the test drive we heard a loud gong - Great I thought, they made a sale, so now we'll get the I don't need your business as bad as you think I do attitude. Yeah... that didn't happen, they treated us like we were the only people to walk on the lot in weeks. The car we drove didn't have navigation and the color was OK, just OK. But like I said before the car sold itself. So we headed onto the sales floor and began our negotiating. Negotiating - a term that has nearly disappeared from the dictionary of the professional car salesman. We came pretty close to our bottom line when we realized we were sitting next to the exact car we were looking for. The correct color and it had navigation. Nearly ready to close the deal, the salesman brought over the sales manager to "close" the deal. Close would be defined as we just negotiated a large amount off the purchase price and we were a couple hundred away from our bottom line. I don't want the sales manager to get credit for all the hard work, the salesman handled the entire transaction up until this point. We let the sales manager know we had one more car to test drive before making a decision. He wanted to know what it would take to close. As a joke we pointed to the car next to us (with a $3000.00 higher price tag), and said this car and this number and it's a done deal. There was some friendly back and forth, within 10 minutes they gave us our deal. Throughout the negotiating there was a lot of fun banter going back and forth. It was borderline comedy club material. Just a good ole time. GET IT ON - BANG A GONG - Deal is done. Get your car and get out of here right? WRONG. Our salesman spent more time getting us familiar with all the features than the entire transaction took. He took the time to walk us through all the technology packed into this car. Setting our seat presets, syncing our phones, explaining navigation, Blue-tooth etc. In the days following he phoned twice to make sure we were still happy and to see if we had any questions. I suppose I'll get emails asking who to speak with, what did you save, how did you do it. I won't answer them out of fear these guys will get scolded by the owner for such a deal. If you don't mind throwing several thousand away go somewhere else. Or if you would like a great deal AND a fun transaction stop in and visit Marlon. Take note of the grey haired gentleman running around cracking jokes... he had a full head of black hair before we got done "negotiating". Ahhh shoot... looks like I let the cat out of the bag anyway It's my personal opinion that this place should set the bar on how a car should be sold, especially during a lousy economy. The rest of you who did not get our business should come here for a lesson on how to sell a car and how to treat a customer. Yes the savings are nice, being treated like a paying customer is even nicer. Thanks First Kia for not being "Professional" PS - if you lack the self esteem to go into the dealership to get a good deal, my wife's negotiating skills are available for a small fee. read more

Friendly service staff, clean work areas. Even the shuttle driver was totally professional ! We came in without an appointment and they got us right in and gave us a ride home. The car was returned cleaner than when we dropped it off. read more

The service staff Robyn and Debbie are most excellent. They truly care about the KIA Costumers. I could easily go elsewhere for my oil change, but because of them I go to First Kia. They certainly are super awesome in what they do. read more

My worst experience at a car dealer was here. I was told a sale price and a low APR (2.9 or 3.9) for a KIA Forte over the phone. I made the mistake of letting them run my credit instead of seeing the numbers first. They took out the low APR and stuck in a higher one. Then they had me try to talk to their finance guy who is the rudest person I've ever dealt with. I basically left there telling them I would not do business with them or ever recommend them to anyone. As I was about to get into my car to drive off, the salesman who was helping me and another one came out to apologize for the rude finance guy and said they would call me and make sure they made things right. Well one of them did call me and after I called him back, he said he'll call me back again, and I haven't heard from him since then. I wasn't planning on even going back, but I thought I should hear what they had to say. Anyway, I went to Valencia KIA and bought my forte there. They stuck to the number they gave me over the phone with the low APR. I know dealers do that all the time with the low APRs versus the rebate, but the worst part about this experience was specifically that finance guy. I don't know how he even has a job there with his attitude. And, what happened to "making things right" from those salesman? You can go here if you'd like and you might even have a good experience and get a great deal. But, I'm just warning you from the experience I had. read more

Eian Yarbrough is awesome! The easiest car buying experience I've ever had by far. Professional, easy going, quick, motivated and enjoyable to work with. Went above and beyond in service as he delivered my new car to me down in Orange County! Spoke back and forth over the phone and in one short afternoon we had closed an amazing deal and were on our way to minivan heaven. Thank you to all the staff who made it enjoyable and possible to get us the deal we got. read more

Car listed online at $12,999, but I live in Santa Barbara (2+ hours away). I say to Internet Manager (Brandon) on phone, "Convince me to make the drive down." He says, "What do you have in mind?" I say, "$9,999." Later he calls back, "How does $11,500 sound?" I say, "Great. I'll drive down and we'll discuss it." We set a time. Wife, 5-year-old son and I drive down next day. Brandon calls on our way and says can't meet with us. Says ask for Che. We take a test drive: like the car and like Che. Ready to buy. We head inside and it goes downhill from there. (Sound familiar?) I offer $10,500 to start things off. Che counters with the originally listed $12,999! Brandon specifically told us to ask for Che; don't these guys talk to each other? I remind Che I was quoted $11,500 as a *guarantee* to make it worth my drive from Santa Barbara. Che says he knows nothing of it. Asst. Manager, Farzad, comes over. Says Brandon has no authority to give price quotes. I ask Farzad whether it's good business practice to not honor a quote given by phone--especially to customers making a 2 hour trip with family. His response? More tired sales maneuvers for the next half hour or so. I'll spare you the painful details. Bottom line: whole episode felt orchestrated and dishonest. $11,500 quote was never honored (though we'd have paid it gladly in the end.) Farzad was phony and insulted our intelligence with cliched sales lines. Was tricked with false quote into coming to dealership 2 hrs away. Don't let them do the same to you. read more

I loved my experience here! Was referred by a friend and thank god i was! Omar Abuzaid helped me get the best deal and a beautiful Optima. I am obsessed. I was in and out within 2 hours, and he even let me use his USB cord to set up my phone services- amazing guy! Will definitely be keeping in touch and referring all my friends over there. Thank you! read more

First Kia - Omar and I after topping off my gas tank! Go see him! - Car Dealers Near Me - Simi Valley, California

These guys are simply the best! I would give them 10 stars if I could. No Need to look anywhere else. We were in the market for an SUV for our mother and visited 1st Kia. We were greeted by Johnny & Eian who were extremely knowledgeable, thorough, and professional. I could not have asked for anything more. The entire deal from beginning to end took less than an hour (including the finance approval) and it was an absolute pleasure! I have no doubt that we got the best deal in Southern California. We will definitely be back here again! read more

Why can't I give this place negative stars? After much research, I knew exactly what car I wanted, but needed to test drive the car. The sales guy was very nice, and not pushy at all. In hindsight though, he probably didn't care enough to be pushy. After the salesman told me that the car (which was everything I wanted but was black instead of the white i wanted) had been on the lot for nearly 200 days, I figured they would negotiate with me on it. After being passed around to a few other people there, I made an offer on the black car i didn't really want, hoping to get a great deal. They scoffed and said they could never go that low on the car. A few weeks later, I decided to use TrueCar to negotiate a deal for me on the car I wanted. Ironically, TrueCar wanted me to pay the same price I offered for the black car! Ha! So, wanting to keep my business in Simi Valley, and since they now had the car I wanted in stock, I called them to see if they would match the price. They told me that no one would meet that price, and I said Glendale Kia had already contacted me to place my order at that price (see my review on Glendale Kia- great place!). This started a firestorm of sales tactics, calls from their finance manager, etc trying to get me to come to the dealership. I explained numerous times to them that I had already offered that same price and they didn't take it., so I'm not sure why they would want me to come down if they still won't meet the price! But the calls just kept coming- from people I had never dealt with there- all just trying their luck at convincing me to come and look at the car, without ever saying they would go down one dollar. No one should ever come to this dealership. Unless you want people to call and harass you. They will NOT give you a good deal, no matter how long a car has been on their lot- they are just waiting for the next sucker to pay MSRP. read more

Darcel Roebuck was awesome. We had bad service from Glendale Kia and he was able to erase that experience and save our relationship with Kia. I want him to sell me all my cars. read more

Do NOT buy a car from here !!! I gave them a chance to honor their word ....But the manager refused!!!! He said it was a accidental miscommunication!!! hahahahah no sir..... it's called a lie !!!!! they WILL add on extras when your not looking. BUYER BEWERE !!!! read more

After 3 emails setting out my budget and their promises to get me into the exact car I told them I wanted...hahaha. NOPE. They thought my budget had an extra $6,000 in it...$14k went to $20k...Lies, Lies, Lies.Avoid read more

This is the email I received from the finance director requesting even more money from me., and then the threatening part demanding money by check or credit card or they will pick up my car i just bought. I was so upset after having to be with my mother she had a stroke the day after thanksgiving to open an email like that stating they will have to pick up the car i had just purchased. I sent an email stating they can than have their car back i don't appreciate threats from someone i have never met and that works for a company that i just purchased a 30 thousand dollar car from. I was so sick to my stomach the stress of thinking they are going to take the car while i have to get to the hospital and having 3 children being a single mom this threatening e mail was the breaking point. I stated i am done doing business with this company and I want my car back when i get to their office in Simi valley on 11/28/2018 at 4:00. Hi Charmaine, I am Vicki Mason, the Finance Director at First Nissan, where you just purchased the new Nissan Rogue from us. Part of the retail contract you signed with us was the agreement of $500.00 cash down. We have not received this from you. I would be happy to take this on a credit card from you, to save the trip to the dealership. As the down payment is required, we must either have the credit card information, or a check immediately. I am sure you are enjoying the beautiful vehicle, and we certainly don't want to have to take it back from you. Please let me know asap how you would like to handle this. Thanks, Vicki MasonFinance DirectorFirst Nissan Attention: Sales department After coming home from Oregon due to my mother having a stroke on the day after thanksgiving. I was and still am in shock for this nasty e-mail Ms Mason whom I have never met sent a letter to take back the vehicle I purchased. I bought my New Nissan Roque from your dealer ship on Black Friday, I was told that I could only have a 30 day delayed payment option and that you would have to order the floor mats for my vehicle . This I had no problem with. I do how ever find the threat from your finance department totally unacceptable and unnecessary. I personally never thought I would come home after spending 30,000 thousand dollars on a vehicle to have someone threaten to take it back ! ( WELL I WILL DELIVER IT TODAY PER YOUR THREATENING REQUEST) Just as she stated I will be bringing your vehicle back this afternoon and I will be picking up my vehicle. Should you believe that I owe you please feel free to contact me via e-mail . As for your advertisements on your website for all the incentives and option for a 90 day 1st pay option as well as the website states your customers satisfaction is number 1 for 1st Nissan. HA and misrepresentation of contract , usuries interest and added fees that don't exist just to top the bill up as high as possible, such as your so called portfolio fees you charged me twice for . These are items I believe need to be addressed by an attorney because your business practice is dishonest ,and false on all levels. Nobody has the right to threaten another for any reason. Also I received none of the specials that were posted on your website for black Friday. I seriously think someone should read what is advertised on your site before selling a car and sending the hound out to get payment with nasty threats. Your wish to have your vehicle back will be honored today please have my vehicle there and ready I no longer wish to do any business with 1st Nissan ever. This is very sad because I had my Nissan Brand new 2012 and love it but if dealing with a company like this is how its done now at Nissan I AM OUT. Please let me know if 4:00 today is acceptable for the return of your vehicle? I will be picking up my vehicle have it ready. Also what is a retail contract and why does your website state 2.9 interest for new financed cars yet you nailed me with a 4.9 interest rate. (disgusting) and ridiculous fees at every angle we agreed on a 5 year loan I told you I could afford 340.00 yet somehow you talked me into a 475.00 a month payment due on the 7th of January because Brian stated that this is the longest amount of time you give anyone. ANOTHER LIE MAYBE YOU ALL SHOULD SIT DOWN FOR POPCORN AND A MOVIE AND STUDY YOUR OFFERS THAT YOUR COMPANY HAS GOING ON AND THE ONES SPECIFICALLY FOR BLACK FRIDAY genius. HELLO!! If I would have seen 39 thousand dollars was what you put down as the price Ii would have ran the heck out that door faster than Ii have ever ran I still don't know how you switched it to 72 months that is insane . But you had no problem stealing my car and giving me nothing for it. deceit dishonest shysters and predators is what you all are. Best Regards, Charmaine Lestelle read more

I'm actually writing this review on behalf of my dad. He was in the market for a new car and we decided to visit this place for his new Kia Soul. The salesman was great but when we were passed off to the 'closer', he was rude and pushy. We decided to take our business to Kia of Valencia and the experience was so positive there, that my dad ended up driving home in his new Soul. Now he has his oil changed at the Simi Valley Kia dealer, but when It's time for a new car, he said he'd make the drive to Valencia again, even though he lives just 2 miles from the Simi Kia dealer. read more

Purchased 3 KIAs from this dealership so far. Buying our next one soon. Staff is great and the paperwork/processing is SO FAST! After the deal is struck it only took 15 minutes to complete paperwork and drive away in my new car. So happy with all the great service. read more

I never write bad reviews, but the service department here is such a hot mess. Half the time they are having internet issues, are never done on time, and unprofessional at the service desk. I literally live 5 minutes away and now drive to Valencia. I'm sure the mechanics are great, but the staffing at the front turned me off so bad. read more

My daughter and I just went to have first oil change for her new car--Jimmy in Service Dept. was so friendly and made the experience such a pleasant one! Highly recommend this dealership! read more

OK, here's the thing. As in many companies, there are great people working for lousy businesses. That being said, sales staff member Marlon Arevalo was great, and he seems to be a very decent and honest person. Great personality, energetic, and a good sense of humor. Thanks for treating me like a customer! I picked a very used 2013 Kia Optima--17K miles as a former rental car, and clearly marked as so, with some scratches on the paint. Sticker was $21K (their web site says brand new ones start at $23K). I offered $18K, right now, cash. Off goes Marlon to check with the sales manager, and at this point I knew this wasn't going to work. Back he came with the usual banter and no counter offer. I bumped it $250, and off he goes again. I'm thinking WTF? I'm dealing with a gopher??? He comes back again, saying that the dealership already has $19K into the car! 19K???? Really???? No way. I upped it $250 more. Marlon couldn't get the GSM to budge, so that was the end of that. So now I've bought my second car from CarMax. Why do so many car dealers play games with their customers? Why can't they be forthright, open, and consistent? Why can't they be simple and honest, umm, kind of like CarMax? read more

I'm not satisfied with their service because it's difficult to get an appointment. It will take 2 weeks to get a schedule for your car service. Honestly this is my first time to encounter this problem with a dealer. I want to ask the manager and to the CEO of First Auto Dealer, why is this happening? read more

I want to thank Robyn and Jimmy the service writers at the dealership they do a fantastic job in handling there customers

If you're looking to test drive and research options, see Cory. He was so knowledgable and informative. He also picked up very quickly on what I wanted in a car and steered me in the right direction - didn't waste my time on models that weren't a match for me. He never seemed to be impatient or rushed, and he took the time to make certain I knew how to work everything before I left, even when he had to take his own time to do so. It's hard to find customer service like this today - very refreshing. The dealership is filled with helpful, friendly people. I look forward to great service - after years of frustration with big, corporate dealers. This is a small outfit and they care. read more

Collin Kiedaisch is absolutely the person to go to. He's honest, enthusiastic, and works with your best interest at heart. He points out important features and even fun features that you would miss about your car otherwise. Everyone at this dealership is genuine and friendly. Even respectful of young single women buying cars - totally worth getting out of LA! read more

Service at First Kia is outstanding. Repairs are done in a timely manor. Dealers are never the cheapest, but they do great work and you can trust that there are no unnecessary repairs like some repairnshopsntack on. read more

I don't know why I even bother giving them any of my business... Three months after I leased my car, I called Kia and scheduled my free oil change. They had given me a coupon for my first one. I spoke with someone on the phone and she asked me how many miles were on my car and we set up a time to go in. My husband and I drove out 30 mins to Simi Valley only to be told that my car didn't need an oil change until it hit 7,000 miles. Why didn't they tell me that when I told them it only had 3,000 miles when scheduling my appointment. At this point I've now had the car for two and a half years. I've been deciding what to do when my lease ends so I was happy to get a call from a woman named Patty Brown this past Wednesday offering me a free appraisal in case I was interested in trading it in. We scheduled an appt on Saturday, and they even called me that morning to confirm I was still coming in. My husband and I again drove 30 mins to Simi Valley. I told someone at the service desk that I was there for an appraisal and was told to ask for Yehuda. I let Yehuda know that I was there for my appraisal appt. He asked me if I was interested in trading in my car, and I told him that I wasn't sure. It depended on what they told me. He asked me what kind of car I had and punched in a few things in his computer and told me $15k - the exact residual value that is typed on the paperwork I have in the glove compartment. I asked him if he even wanted to look at the car since I knew I had a ding in the door and was 10k over my mileage. He said no. He looked at us like he had no idea why we were there. At this point my husband was furious and walked out so I followed. We ended up taking our car to Carmax and finding out that they could pay off the car without me paying for the miles so we went and leased a brand new Prius that day. I will never go back and I make sure to tell everyone about my terrible experience any chance I have. read more

CODY !!!!! What an awesome guy. Getting a new car is stressful for anyone, even if if you're going along for the ride or being a support system for someone. My girlfriend and I went by First Kia to figure out what she was going to do about her current lease as it was up in a month. Cody made both of our experiences amazing. He continued to negotiate with his boss in order to meet our financial restrictions and came up with a deal that pleased everyone. I would definitely recommend Cody if you are looking for a fun, no sales pitch kinda experience. Thanks Cody and First Kia, I LOVE the new 2014 Soul!! read more

In my quest for a plug-in Kia Optima Hybrid, I contacted Jason, the online sales representative during the Memorial Day sale... he told me they did indeed have plug-in Optimas available, but when I told him I hadn't seen one in their online inventory in the last month, he backtracked and said whatever inventory they had "must have sold last night" but to still come in anyway. Interesting. So I head down to First Kia the next day and guess who isn't there? Jason. The rest of the guys on the staff were courteous and helpful, but this review is specifically for Jason and the internet department. read more

New update... I had another issue with my car today and I was refused service at jiffy lube and told to return to first kia where I last had it serviced. All in all they are fixing the problem with no charge and giving me a future service credit. Came in super frustrated but leaving content. The service manager Vince was extremely helpful and super nice, as well as the owner Johnny of first kia took care of me today as well. read more

Worst place ever. It's disgustingly dirty. They stick you in some Shady place to wait for service. Asked them for a quote they gave me one when I said ok they came back with another one and said my original one was "off the table" AND they keep running my credit to the point I reported them. Won't be back. EVER. I'll take my business to Glendale which is an hour away. But the people are honest, helpful, its clean and i I don't have to carry pepper spray into the waiting area for my car to be serviced. read more

Always polite, pleasant, and professional service and attention....from our first contact with Robin.....then Vince comes to find out if everything was satisfactory...then back to Robin to then paying for the service that is always less than expected.....or nothing because it is covered.....We cannot think of anywhere else we would take our cars for service....it feels like we are visiting old friends every time we come here read more

Just got the best deal with Omar on a sportage. Really honest, easy, deal. If you go in there definitely ask for him! This is my second lease he has put together for me. read more

I took my 2008 Kia Sportage in for service and serviceman Jimmy also took care of two recall issues and advised me to replace the cabin filter which I did. They took me to work while the car was being serviced and offered to pick me up. I was pleasantly surprised to find out they did a complete inspection (all was good). And, even though it was a drizzly day, they washed and vacuumed it. Very pleased with their whole operation. I recommend them to anyone who needs service. read more

I went to this dealership to look at the Sportages, hopefully to buy. I already had my financing in place with another lender. I test drove a fully loaded Sportage, which I knew was out of my price range, and I told the saleman this, SEVERAL times. He kept reassuring me they'll be able "to work something out." We got back to the showroom and start crunching numbers, where I again told him I already had approved financing elsewhere. Then the alpha salesman comes over and insists on running my credit to see if I could qualify for a loan through their lender. I said no because I knew my credit was bad and I didn't want everyone there to know, but he persisted. I finally relented. Sure enough, he comes over and says my credit was bad (duh) and I couldn't get their financing. I was SO embarrassed. He was very rude about it. Even with my financing, it became evident I couldn't afford the Sportage, especially the fully loaded one! Did they offer me a less expensive alternative, like the Soul?? Nope. I probably would've been interested, maybe even purchased, but wasn't even given the chance. Humiliated, I left. They could've had a sale that day, as I was really ready to buy something, but they blew it. I will NEVER go back to that dealership again. read more

We went to 1st Kia today to buy a 2020 Kia Soul. I had spent the better part of a week reviewing Souls all over Southern California and 1st Kia had the one I wanted. I spent some time on the internet and was told to ask for Juan Contreras. He directed us to salesman Mark Brody. Both men were really great to work with. I actually test drove the car and I never do that. There was no hard pressure sales. We bought the Soul. Mark spent a lot of time reviewing all of the "extras". Thank you Juan and Mark for making car shopping so easy. read more

I had the best experience at 1st kia with salesman Benjamin. Walking in there alone as a young lady was scary, but I had the BEST car buying experience. Benjamin worked his magic to get the best deal for me. I'm so happy I came there, I left with not only a new car but a friend as well :] read more

Searching for a new car is never easy. You want to find the best price and you don't want to be haggled. We went to First Kia in Simi Valley, we were helped by Marlon. He is very nice, very accommodating and not pushy at all. At no time did we feel pressured into buying the car. He worked with what our needs were and listened to what we had to say. In the end we felt very comfortable with what he could do for us and we made our purchase. I highly recommend visiting Marlon at First Kia if you want excellent customer service and a fantastic car. read more