Probably the most painless car buying experience I have ever experienced. Jesse and Sid really care about getting you what YOU want without all the hassle! Not only was the car buying experience easy and worth it but Jeremy played with my 4 year old the entire time :) Can't wait to enjoy my new car! Thanks guys! read more

I recently had to bring my 2015 Kia Sorento in for service. All the Kia dealerships around us have closed. Galpin, who purchased one of those dealerships in the San Fernando valley was to busy and rude to assist. I called 1st Kia of Simi Valley. My experience started with a gal named Tiffany. She was very pleasant and got me in, in a timely manner. When I brought my car in I was greeted by Jimmy Maguglin. He was attentive to my issues with the car and honest. He was able to get me in fast and walked me through what repair was going to be needed. I highly recommend 1st Kia of Simi Valley and will return for future service ! Doris & Mike A. Santa Clarita, CA read more

After being a customer of this dealership for six years and buying a brand new Kia Soul...it is unfortunate that we must part ways. I hope the sales staff is still great as it was in 2013, I'm not coming back to find out due to a terrible service department. This last week I needed a part for replacement on my 2013 Kia Soul, it broke and needs to be replaced. After the part came in no phone call to tell me it was in strike one. Then when we get the part it is not painted by the factory it was white on top and black on the bottom, no one told us the part was unfinished at the time I ordered it and paid $314 for it and $130 for installation, strike two. Then after having picked up said part I am told " oh yeah it comes unfinished we have to send it for painting that will be $200 more, when we were never told of this by the service writer or manager, strike 3. So that's $644 plus applicable sales taxes for a part that is basically not complete when ordered and no way of knowing that ahead of time so the customer can make an informed decision about spending this kind of money. Now don't get me wrong I understand they have to pay their service help $125K per year and that's why oil changes are over $250 here and god help you if you have to have major repairs done, but the customer service we received is abysmal and like most people I don't rob banks for a living, I even missed the train to neurosurgery as well. So due to very poor management sadly we will not be returning customers, I will gladly use Valencia Kia where I'm hoping they still know how to treat their customers. We needed this part to match in color as we are trading the car next year for a new one, but not as First Kia in Simi. Oh and one last item I want to apologize to John in the parts department for the irate phone call from my wife yesterday, she was well let's say a bit unhinged when we saw the replacement part and found out about the $200 shop fee. Unbelievable that businesses like these are allowed to operate and stay in business. This place is horrible. The way customers are treated should be criminal. Service is the absolute worst, please do yourself a big favor and save yourself much headache, frustration and a whole lot of cash...just avoid this place until they've fired everyone and start over. It's the only way they can return to ethical business practices. read more

Friendly, quality service. I was able to get the car the next business day because I couldn't pick it up on the evening it was done, which helped a lot. I never feel like they are trying to sell me a service I don't need. They also have an optional reminder that service is due program which is great - prevents me from forgetting to service the car. read more

Games Games Games...no honor. I'm gonna Sum this up up top here. You can read details below.... If you choose "Free Oil Changes for a year is based on service recommendations and the average amount of miles motorists drive in a year" My salesman told me this. I told him I was driving for Lyft. Salesman said "No problem free for a year" Now First Kia is NOT standing by the salesman promise. Service manager said "I used both, no more, that's it." Sales Manager said "Its a he said she said, I should have read the fine print." Now I have to let the dozens of people I talk to about my car a week NOT to go to 1st Kia. They are not an honorable company. Earlier I put up a review about a registration mix up that caused me to get pulled over multiple times a week. A rep from First Kia...Mr Kia, or something like that, responded with a "please contact me" I did via e-mail so I'd have it in writing. I never heard back from him. Luckily most police in town and where I work, seemed to know the car and I got pulled over less and less until the proper documentation came in from the DMV. Now the latest issue with First Kia is their "free Oil Changes For A Year" lie. Our Salesman, who conveniently enough no longer works at First Kia, happily told us about their "Free Oil changes for a Year" promotion...deal...gimmick when we were signing all of our paperwork. I was really happy because I use this AWESOME 2015 Optima for Lyft. I told the salesman that it was going to save me a ton, and said well you'll probably see me once a month you sure that's included? "Yes, free oil changes for a year." I immediately did the math in my head and thought I was making an even better choice by coming to First Kia. That is when reality should have kicked in and been replaced with "If its too good to be true it probably is" I went through the first 5000 miles in a little over a month. Got an appointment...two weeks out. The day I took it in the service writer tried to write me up for over $200 in tire rotation, cabin filters, air filter, oil change. Oh and there is a thing you'd see when you get your car back that says "owner declined free car wash...to help save water" I didn't even know a car wash was on the table. Nonetheless I declined all that extra BS I could do myself, no doubt far cheaper. Then I was reminded sternly that I only get two oil changes per year, as per the recommended service intervals and average driving habits of blah blah blah. So what gimme my oil change. Got it. I picked up the car talked to the salesman about it, he reiterated service intervals, driving habits B.S. "We'll honor it though." 4K miles later...getting close, so I made an appointment...this time another two weeks out. Got there and good ole Sang was there again to write me up again. He looked at me like I was crazy that I wanted to use "last oil change". I said YES and this time I DO NOT want to opt out of my free car wash either. He said they normally don't wash cars on rainy days. A...it isn't a rainy day. B...I want it washed. As for the bickering over how many oil changes I'm entitled to I knew Sang wasn't the guy to talk to. It was the sales staff and they weren't in yet. So Oil change was done, sales staff was there. Before going to the service dept I stopped by the sales dept. I was greeted by a guy. I told him I was looking for my sales guy. no longer worked there I was told. I said then I need the sales manager. I had to tell this guy the issue, BEFORE he led me to the guy behind the big desk. (Waste of time) I told the guy behind the desk the same thing I told the kid. "free oil changes for a year, your salesman said, your service writer said no to" story. The guy behind the big desk said "Oh don't worry about it." I said can I get it in writing" At that point Guy behind the big desk turned to Yehehda (hacked the spelling I'm sorry) At which point Y(for short) gave me the "service recommendations based on average persons yearly driving habits" line. I told him I drive for Lyft, and drive more than the average person. He said, "Well then its a commercial vehicle." I said "Salesman said you still honor it." Y said "Well that's a He said she said thing" I said "Well now its a I tell Yelp thing" (Thinking this was getting childish) He proved it with his retort of "Then I'm going to give Lyft a bad review" I pointed out that would be a false review because your review isn't based on facts as a customer. I am PAYING for something from a company you represent. Then he tried the "Its based on service recommendations and the average blah blah small print." Once again... Bottom line. I LOVE my optima. I have over 100 people a week in and out of my car. I pay for my car off TIPS. I attribute my customers satisfaction mostly to the comfort of my Optama. I'd say 75% of my customers initiate what COULD be a a positive pitch for 1st Kia. Unfortunately I was promised a service. I'm now no read more

We went into Kia of Simi Valley on a whim.... Just to get pricing on a Kia Soul... We had the pleasure of working with Omar.. We told him what we were doing and he was very helpful with showing us a few different Soul options, and price points. We ended up test driving a couple of them, and again Omar was great... Not pushy, he did not try to up sell to us a car that was out of our price range..and it was appreciated since we did tell him we were not ready to buy... After test-driving 2 cars we did end up going in to see what kind of payments they could offer, and again... not pushy...we worked the numbers and ended up purchasing that day... Thank you 1st Kia of Simi Valley, and Omar... we were greatly surprised with your level of Customer Service!!! read more

Not often that i could say i got a great deal and had fun while buying a new car. That's what happened yesterday. With the expert help of Noah and his Manager Johnny Kia. They were able get us a 2020 Sorento EX for a great price and at 0 (zero) % interest. In and out in about an hour. (we brought all our needed paperwork) and even came with a full gas tank... Thank you guys...Well done. read more

Extremely disappointed with the service done on my car. Wait time is ridiculously... Dropped my car off Saturday for a routine oil change and one recall at 7:30 am. I called around 2:40 pm to see if it's ready they told me no. Obviously I'm upset at this point Ive been with out a car since 7:30am. Robin calls me back to let me know my car is ready around 3:30 after I was told by someone else that it wouldn't be ready till after 4:30pm. I get to dealer within 10min. To my surprise It wasn't ready. I waited 25 minutes only to learn the we're barely going to do the complementary car wash. I told I couldn't wait I had to go. I get in my car started heading home when I realized the seatbelt wasn't properly installed. At this point I called Robyn and told here I was heading back. Well they didn't fix. All they did was try to tuck it in. I ask for management and they responded no one is here on the weekends. I got Guys card left him a voicemail and I still haven't received a call back. I have a dash cam installed on my car. It records every time the vechiel is on. Well it recorded the employee driving in my car chitchatting away with other employees. It also recorded the tech stating he forget to install my rear seat back on my vehicle( he stated this when he brought the car to the carwash area) keep in mind I was already there waiting to pick my car up. I'm so unhappy with the experience. read more

I guess we made the mistake of actually going to the dealership instead of dealing with the Internet sales person. I would like to say they were professional, but I believe there is a negative stigma associated with that term in the automotive industry. Generally a professional salesmen cannot function at all throughout a transaction without the sales manager nor can they handle a potential client who is ready to make a purchase. It's far too common to walk into a dealership these days and have them assume upon your arrival that you can't afford their car. It appears that too many have adopted this new way of selling an automobile, by the assumption that they (dealership) is doing you (the client) a favor by selling you a car. We left with a 2011 fully loaded Optima last week at this dealership. I suppose we should say we stole the vehicle because we got such a good deal there was no way we could really leave this dealership empty handed. Honestly, we went to see what all the hype was surrounding the new Optima and the reality is, nothing else we test drove in that price bracket came close to the features and luxury this vehicle has. OK I know what you're saying... I can get the Optima anywhere, I don't need to come to this dealership to get one. Walking on the lot we were given enough time to browse the inventory before the salesman arrived to assist us. This is good, because it gives you the time to figure out if they have your car before your pulled emotionally to take what they have on the lot. The salesman wasted no time in getting us on the test drive. That's right... we went directly on a test drive. No credit app to fill out, no questionnaire, no interview. Hop in and lets go for a spin. Back from the test drive we heard a loud gong - Great I thought, they made a sale, so now we'll get the I don't need your business as bad as you think I do attitude. Yeah... that didn't happen, they treated us like we were the only people to walk on the lot in weeks. The car we drove didn't have navigation and the color was OK, just OK. But like I said before the car sold itself. So we headed onto the sales floor and began our negotiating. Negotiating - a term that has nearly disappeared from the dictionary of the professional car salesman. We came pretty close to our bottom line when we realized we were sitting next to the exact car we were looking for. The correct color and it had navigation. Nearly ready to close the deal, the salesman brought over the sales manager to "close" the deal. Close would be defined as we just negotiated a large amount off the purchase price and we were a couple hundred away from our bottom line. I don't want the sales manager to get credit for all the hard work, the salesman handled the entire transaction up until this point. We let the sales manager know we had one more car to test drive before making a decision. He wanted to know what it would take to close. As a joke we pointed to the car next to us (with a $3000.00 higher price tag), and said this car and this number and it's a done deal. There was some friendly back and forth, within 10 minutes they gave us our deal. Throughout the negotiating there was a lot of fun banter going back and forth. It was borderline comedy club material. Just a good ole time. GET IT ON - BANG A GONG - Deal is done. Get your car and get out of here right? WRONG. Our salesman spent more time getting us familiar with all the features than the entire transaction took. He took the time to walk us through all the technology packed into this car. Setting our seat presets, syncing our phones, explaining navigation, Blue-tooth etc. In the days following he phoned twice to make sure we were still happy and to see if we had any questions. I suppose I'll get emails asking who to speak with, what did you save, how did you do it. I won't answer them out of fear these guys will get scolded by the owner for such a deal. If you don't mind throwing several thousand away go somewhere else. Or if you would like a great deal AND a fun transaction stop in and visit Marlon. Take note of the grey haired gentleman running around cracking jokes... he had a full head of black hair before we got done "negotiating". Ahhh shoot... looks like I let the cat out of the bag anyway It's my personal opinion that this place should set the bar on how a car should be sold, especially during a lousy economy. The rest of you who did not get our business should come here for a lesson on how to sell a car and how to treat a customer. Yes the savings are nice, being treated like a paying customer is even nicer. Thanks First Kia for not being "Professional" PS - if you lack the self esteem to go into the dealership to get a good deal, my wife's negotiating skills are available for a small fee. read more

My worst experience at a car dealer was here. I was told a sale price and a low APR (2.9 or 3.9) for a KIA Forte over the phone. I made the mistake of letting them run my credit instead of seeing the numbers first. They took out the low APR and stuck in a higher one. Then they had me try to talk to their finance guy who is the rudest person I've ever dealt with. I basically left there telling them I would not do business with them or ever recommend them to anyone. As I was about to get into my car to drive off, the salesman who was helping me and another one came out to apologize for the rude finance guy and said they would call me and make sure they made things right. Well one of them did call me and after I called him back, he said he'll call me back again, and I haven't heard from him since then. I wasn't planning on even going back, but I thought I should hear what they had to say. Anyway, I went to Valencia KIA and bought my forte there. They stuck to the number they gave me over the phone with the low APR. I know dealers do that all the time with the low APRs versus the rebate, but the worst part about this experience was specifically that finance guy. I don't know how he even has a job there with his attitude. And, what happened to "making things right" from those salesman? You can go here if you'd like and you might even have a good experience and get a great deal. But, I'm just warning you from the experience I had. read more

They Had what I was looking for color In and out, Jesse was my sales guy , love him. Showed me everything on my new car . They didn't budge to much on the price but I did get a 2018 instead of a 2017 and have a lot of extras . I'm digging my new Kia Sportage read more

Car listed online at $12,999, but I live in Santa Barbara (2+ hours away). I say to Internet Manager (Brandon) on phone, "Convince me to make the drive down." He says, "What do you have in mind?" I say, "$9,999." Later he calls back, "How does $11,500 sound?" I say, "Great. I'll drive down and we'll discuss it." We set a time. Wife, 5-year-old son and I drive down next day. Brandon calls on our way and says can't meet with us. Says ask for Che. We take a test drive: like the car and like Che. Ready to buy. We head inside and it goes downhill from there. (Sound familiar?) I offer $10,500 to start things off. Che counters with the originally listed $12,999! Brandon specifically told us to ask for Che; don't these guys talk to each other? I remind Che I was quoted $11,500 as a *guarantee* to make it worth my drive from Santa Barbara. Che says he knows nothing of it. Asst. Manager, Farzad, comes over. Says Brandon has no authority to give price quotes. I ask Farzad whether it's good business practice to not honor a quote given by phone--especially to customers making a 2 hour trip with family. His response? More tired sales maneuvers for the next half hour or so. I'll spare you the painful details. Bottom line: whole episode felt orchestrated and dishonest. $11,500 quote was never honored (though we'd have paid it gladly in the end.) Farzad was phony and insulted our intelligence with cliched sales lines. Was tricked with false quote into coming to dealership 2 hrs away. Don't let them do the same to you. read more

I want to thank Andy, Collin, Jose, Johnny and Jeremy for always making our car buying experience an awesome one.. you all have great personalities and always a willingness to help..thank you again to this amazing group of men who go above and beyond to get you a great deal!!!! See you all again soon read more

Why can't I give this place negative stars? After much research, I knew exactly what car I wanted, but needed to test drive the car. The sales guy was very nice, and not pushy at all. In hindsight though, he probably didn't care enough to be pushy. After the salesman told me that the car (which was everything I wanted but was black instead of the white i wanted) had been on the lot for nearly 200 days, I figured they would negotiate with me on it. After being passed around to a few other people there, I made an offer on the black car i didn't really want, hoping to get a great deal. They scoffed and said they could never go that low on the car. A few weeks later, I decided to use TrueCar to negotiate a deal for me on the car I wanted. Ironically, TrueCar wanted me to pay the same price I offered for the black car! Ha! So, wanting to keep my business in Simi Valley, and since they now had the car I wanted in stock, I called them to see if they would match the price. They told me that no one would meet that price, and I said Glendale Kia had already contacted me to place my order at that price (see my review on Glendale Kia- great place!). This started a firestorm of sales tactics, calls from their finance manager, etc trying to get me to come to the dealership. I explained numerous times to them that I had already offered that same price and they didn't take it., so I'm not sure why they would want me to come down if they still won't meet the price! But the calls just kept coming- from people I had never dealt with there- all just trying their luck at convincing me to come and look at the car, without ever saying they would go down one dollar. No one should ever come to this dealership. Unless you want people to call and harass you. They will NOT give you a good deal, no matter how long a car has been on their lot- they are just waiting for the next sucker to pay MSRP. read more

Do NOT buy a car from here !!! I gave them a chance to honor their word ....But the manager refused!!!! He said it was a accidental miscommunication!!! hahahahah no sir..... it's called a lie !!!!! they WILL add on extras when your not looking. BUYER BEWERE !!!! read more

After 3 emails setting out my budget and their promises to get me into the exact car I told them I wanted...hahaha. NOPE. They thought my budget had an extra $6,000 in it...$14k went to $20k...Lies, Lies, Lies.Avoid read more

I'm actually writing this review on behalf of my dad. He was in the market for a new car and we decided to visit this place for his new Kia Soul. The salesman was great but when we were passed off to the 'closer', he was rude and pushy. We decided to take our business to Kia of Valencia and the experience was so positive there, that my dad ended up driving home in his new Soul. Now he has his oil changed at the Simi Valley Kia dealer, but when It's time for a new car, he said he'd make the drive to Valencia again, even though he lives just 2 miles from the Simi Kia dealer. read more

Purchased 3 KIAs from this dealership so far. Buying our next one soon. Staff is great and the paperwork/processing is SO FAST! After the deal is struck it only took 15 minutes to complete paperwork and drive away in my new car. So happy with all the great service. read more

I never write bad reviews, but the service department here is such a hot mess. Half the time they are having internet issues, are never done on time, and unprofessional at the service desk. I literally live 5 minutes away and now drive to Valencia. I'm sure the mechanics are great, but the staffing at the front turned me off so bad. read more

Tim & Collin are great! Just got my 2nd new used car here! Super easy and fast experience. I would highly recommend this place but also these two gentlemen. read more

OK, here's the thing. As in many companies, there are great people working for lousy businesses. That being said, sales staff member Marlon Arevalo was great, and he seems to be a very decent and honest person. Great personality, energetic, and a good sense of humor. Thanks for treating me like a customer! I picked a very used 2013 Kia Optima--17K miles as a former rental car, and clearly marked as so, with some scratches on the paint. Sticker was $21K (their web site says brand new ones start at $23K). I offered $18K, right now, cash. Off goes Marlon to check with the sales manager, and at this point I knew this wasn't going to work. Back he came with the usual banter and no counter offer. I bumped it $250, and off he goes again. I'm thinking WTF? I'm dealing with a gopher??? He comes back again, saying that the dealership already has $19K into the car! 19K???? Really???? No way. I upped it $250 more. Marlon couldn't get the GSM to budge, so that was the end of that. So now I've bought my second car from CarMax. Why do so many car dealers play games with their customers? Why can't they be forthright, open, and consistent? Why can't they be simple and honest, umm, kind of like CarMax? read more

Worst car buying experience I've ever had. I went in loving Kia and left never wanting to buy another one again. If you like that old sleezy, deceptive approach to car buy then you would love this place. Payment for a cheap Kia started out at $499 month! After I exclaimed "you've got to be kidding". Sid Khan asked me "how much are you willing to pay"? Really? I tell them how much I want to pay? As a mom I felt like I was being taken for a fool.When i refused their ridiculous deal and wanted to leave,my key was kept until the manager came out and try to make another deal. He dropped the price $1,500 and when I actually left, I received a call that if I come back in by 1pm they would take $3,000 off. I hate this kind of crap, other dealers don't do this. Got a great car at Chevrolet for $170 Month lease. read more

I don't know why I even bother giving them any of my business... Three months after I leased my car, I called Kia and scheduled my free oil change. They had given me a coupon for my first one. I spoke with someone on the phone and she asked me how many miles were on my car and we set up a time to go in. My husband and I drove out 30 mins to Simi Valley only to be told that my car didn't need an oil change until it hit 7,000 miles. Why didn't they tell me that when I told them it only had 3,000 miles when scheduling my appointment. At this point I've now had the car for two and a half years. I've been deciding what to do when my lease ends so I was happy to get a call from a woman named Patty Brown this past Wednesday offering me a free appraisal in case I was interested in trading it in. We scheduled an appt on Saturday, and they even called me that morning to confirm I was still coming in. My husband and I again drove 30 mins to Simi Valley. I told someone at the service desk that I was there for an appraisal and was told to ask for Yehuda. I let Yehuda know that I was there for my appraisal appt. He asked me if I was interested in trading in my car, and I told him that I wasn't sure. It depended on what they told me. He asked me what kind of car I had and punched in a few things in his computer and told me $15k - the exact residual value that is typed on the paperwork I have in the glove compartment. I asked him if he even wanted to look at the car since I knew I had a ding in the door and was 10k over my mileage. He said no. He looked at us like he had no idea why we were there. At this point my husband was furious and walked out so I followed. We ended up taking our car to Carmax and finding out that they could pay off the car without me paying for the miles so we went and leased a brand new Prius that day. I will never go back and I make sure to tell everyone about my terrible experience any chance I have. read more

CODY !!!!! What an awesome guy. Getting a new car is stressful for anyone, even if if you're going along for the ride or being a support system for someone. My girlfriend and I went by First Kia to figure out what she was going to do about her current lease as it was up in a month. Cody made both of our experiences amazing. He continued to negotiate with his boss in order to meet our financial restrictions and came up with a deal that pleased everyone. I would definitely recommend Cody if you are looking for a fun, no sales pitch kinda experience. Thanks Cody and First Kia, I LOVE the new 2014 Soul!! read more

WARNING DO NOT buy a car from 1st Kia. They have the worst customer service EVER? My 2016 Optima check engine light came on in April and the car started running rough wouldn't go over 10mph. After 3 days of not knowing what's wrong they claim it needed an update. Took it in July for an oil change and apparently the dip stick read dry, no oil on it, yet they did not tell me, my mistake for not reading the paperwork entirely. Before my next scheduled oil change my oil light came on, so we added a quart of oil. 2 weeks later another quart so I took it in early for the oil change and tire rotation. They advised me to bring the car back in 500 miles to check the oil level, oh and they did not do the tire rotation like I asked. I came back in 1000 miles and it was low again. They charged me for the oil replacement and the missed tire rotation. They asked me to come back again and I said I don't have time to be running over here all the time for you to check the oil, you know its an issue. After asking for the service manager to call me he decided he had enough to open a claim. Kia decided to put a new motor in the car. They had my car for 24 days. Most follow ups were initiated by me. I asked to speak to the owner or someone above Greg the service manager and ended up with "Johnny Kia". Let me tell you this guy could care less about what I was saying about their lack of customer service. When I said I felt unsafe in the car all he said was why. I stated your service tech put my motor in, in less than one day after coming in late with personal issues. He just looked at me and said that's not the story heard. When I asked about what heard he claimed he did not have time to tell me. So when I left I warned a woman purchasing a car to beware as their lack of customer service is less than parr. As Im starting to drive away out come "Johnny Kia'" and Greg telling me Im never to come back to their dealership. Greg also told me I need to visit my Dr and get medication. This is completely NOT PROFESSIONAL!!! I wonder how the owner of 1st Kia feels about the way this managers treated their customers, especially one like me who has bought 4 Kias from this dealership. Cant wait to see "Johnny Kias" response to his and his co workers disgrace... read more

New update... I had another issue with my car today and I was refused service at jiffy lube and told to return to first kia where I last had it serviced. All in all they are fixing the problem with no charge and giving me a future service credit. Came in super frustrated but leaving content. The service manager Vince was extremely helpful and super nice, as well as the owner Johnny of first kia took care of me today as well. read more

Omar was very very helpful and he gave us all the honest facts to get our new car. Thank you so much Omar, and I would highly recommend comin g to 1st kia for anyone getting their next car. read more

Just bought a new Sportage EX from Tim. I got a great deal. They were straight forward about the price and financing. No one tried to up sell me on unnecessary accessories or services. Everyone in the dealership was respectful and helpful. I'm looking forward to bringing my car in for service in the future. If you're interested in a good deal, good service and no run around over flashy sales pitches then 1st Kia is the dealership for you. Go see Tim E. read more

Just turned in my lease and knew the lease I wanted to take home same day. Had the pleasure of spending half the day with Cameron -- he is an A++ dude. Doesn't make things weird (negotiating and talking sales can get weird, let's just face it). He's super helpful and informative. If you want the most straightforward and chill experience possible (which should be everyone's goal), ask for Cameron! read more

Just bought my 3rd kia here. Salesman Eian was excellent. Very friendly and knowledgeable about the car. Would highly recommend them.

I went to this dealership to look at the Sportages, hopefully to buy. I already had my financing in place with another lender. I test drove a fully loaded Sportage, which I knew was out of my price range, and I told the saleman this, SEVERAL times. He kept reassuring me they'll be able "to work something out." We got back to the showroom and start crunching numbers, where I again told him I already had approved financing elsewhere. Then the alpha salesman comes over and insists on running my credit to see if I could qualify for a loan through their lender. I said no because I knew my credit was bad and I didn't want everyone there to know, but he persisted. I finally relented. Sure enough, he comes over and says my credit was bad (duh) and I couldn't get their financing. I was SO embarrassed. He was very rude about it. Even with my financing, it became evident I couldn't afford the Sportage, especially the fully loaded one! Did they offer me a less expensive alternative, like the Soul?? Nope. I probably would've been interested, maybe even purchased, but wasn't even given the chance. Humiliated, I left. They could've had a sale that day, as I was really ready to buy something, but they blew it. I will NEVER go back to that dealership again. read more

Thanks to Omar Abuzaid for helping me buy a new Sportage. Omar is very patient and low key. Just what I wanted in a salesman. He knows his stuff. He helped me figure out the "cockpit" which is amazing in this new car. I am been a happy customer of First Kia for about 12 years. read more

I had the best experience at 1st kia with salesman Benjamin. Walking in there alone as a young lady was scary, but I had the BEST car buying experience. Benjamin worked his magic to get the best deal for me. I'm so happy I came there, I left with not only a new car but a friend as well :] read more

Searching for a new car is never easy. You want to find the best price and you don't want to be haggled. We went to First Kia in Simi Valley, we were helped by Marlon. He is very nice, very accommodating and not pushy at all. At no time did we feel pressured into buying the car. He worked with what our needs were and listened to what we had to say. In the end we felt very comfortable with what he could do for us and we made our purchase. I highly recommend visiting Marlon at First Kia if you want excellent customer service and a fantastic car. read more

I drove for 30 minutes to visit this Kia dealership as I need to lease a new vehicle . The fool would not let me test drive as I would not be leasing right away . Lost a sale , great business model read more

I'm honestly quite glad I didn't read any yelp reviews of this place before heading to the dealership, as it may have scared me away from an absolutely superb first time buyer experience. As with the other excellent reviews, I am stunned to see so many negative ratings about First Kia. I was helped by Michael Peters, a sales consultant there. Coming from a sales background, I can immediately recognize when someone isn't being genuine. Michael was great, super friendly, professional but still cool and funny, all around awesome dude. I test drove a Kia Soul that I saw online, loved it, but I wasn't ready to get the car that day, which was great because they got a new shipment in a couple days later when I came back in. I ended up buying the Exclaim! model which is a bit nicer that the first Plus model I drove. As it was my first time buying, I brought my dad with me because he used to be a car salesman, although looking back, I don't reckon I would have needed him there. Michael (or Mike as he prefers) gave me a great deal, helped me out with all the stupid fumbling I did like not bringing my pre-approval paperwork from the bank, not having my insurance updated yet, etc. He was super patient, efficient, and we chatted about plenty of non-work related stuff while waiting for paperwork to be done up. His best friend from college works there as well, also a cool guy, so it's a very nice little group they have going over there, very friendly, not competitive as far as I could tell between the sales staff, and some of the staff even asked me for advice when they found out I was a personal trainer, so I feel like I was able to give a bit back to them, even though I was buying a car. It was really just a great time. Once all the paperwork was done, Mike showed me how to pair up my phone to the BlueTooth, how to use all the crazy buttons all over the car, told me all about the servicing that it'll need, even gave me a paper that has all the service requirements. I'm super happy about going there for my first new car, I love it and Kia has a great selection of cars with great warranties as well. Seriously, some people think that Kia's are cheap, but my Soul is pretty sick, an amazing sound system (I can't even max it out because the bass will shake me apart) great mileage, smooth, comfortable, and handles like a dream. I'd recommend this place to anyone, and tell them to see Michael Peters when they get there and to be prepared to leave with a new car and a big smile. Thanks for everything Mike, and I'll come back sometime to ring that gong, I forgot to do that! read more

I am so sorry to have to write this complaint. While Vince and Robyn are helpful the mechanics haven't been able to find the problem with my brakes. I tried again today because the squealing was so loud and obvious that I thought they could easily find the problem but to no avail. I also didn't receive great treatment when I purchased the vehicle two years ago, we had negotiated everything over the phone, when I came in the next day to put down the money the agreements were changed. I'm saddened by their uncaring and sloppy work. read more

Car trouble is so stressful, but Robyn and the team here really helped . Guy took a personal interest in finding out just what was wrong when it wasn't easy. I really appreciate people that know what they're doing and actually care- thanks all! read more

I wish I could give this a 0 star because the customer service is horrible. My husband went in there for help and a sales manager JUAN was no help whatsoever. He told my husband "it's not possible. You can't do anything" and was just very sarcastic when he would ask questions. They need better employees that's for sure read more

My experience with car salesmen aren't very good but.... yesterday 1st Kia of Simi Valley yesterday and I have to say, I finally FINALLY had a salesman I liked! His name is MARK (don't remember his last name!).. He was not only very knowledgeable about the cars I tested, but what a great disposition and calm personality he has!!! I really recommend asking for Mark if you are shopping there for a vehicle.. I also recommend going here for a used car with MARK as your salesman. I will ad to this, if you don't find the car you want, then Mark will keep you updated on the cars as they come in daily! Very sweet salesman! Sid was the supervisor and he was very helpful in getting all of the info needed to qualify us for a loan! read more