This is hands down the best Kia dealership I've been to. I've purchased and serviced cars at both the Ventura and Glendale locations, and neither comes close to the exceptional service at First Kia. Every interaction I've had with them has been wonderful, starting from the moment I called to schedule my service appointment. I had my service and recall completed here today, and the experience was outstanding. I recently moved to Simi, just a few blocks from the dealership, so this was my first time visiting this location. Brian Fox was my service advisor, and he was fantastic. He was incredibly kind, helpful, and communicative throughout the entire process. He kept me updated on my vehicle and clearly explained everything that needed to be done. One of my coworkers also brings her car here and always speaks highly of Brian, and now I completely understand why. This was probably the best experience I've ever had at a Kia dealership. They definitely have a lifelong customer in me now, and when I'm ready to purchase a new vehicle, I will absolutely be buying it here. Thank you, Brian and the entire First Kia team, for all your help today! read more

NEGATIVE ZERO STARS! GRADE F! DON'T GO HERE! I really didn't want to leave a NEGATIVE review for this place, but I've HAD ENOUGH of the ABSOLUTELY UNPROFESSIONAL and CHAUVINISTIC customer service here. EVERY TIME I come it's like I have to search for that ONE person who actually WANTS to be here because it's like MOST of the MEN who work here HATE their jobs! They promise you the world when you buy a car but then treat you like SH** when you come back and ask for help. I have an electric Niro and I take my car to the NISSAN dealership to charge it, and would rather PAY than deal with all the CONSTANT LIES they tell me. They said I could come and charge my car anytime I wanted when I bought it, and then reneged after it was sold. I'm planning to go somewhere else to get my next Kia. They are TERRIBLE, HORRIBLE, 100% DON'T GIVE A FF about anything but $$$. Do yourself a favor and go to another Kia dealership. read more

My husband and I went to First Kia this evening to look at the Kia Telluride. Jesus the sales consultant was kind and patient with us as we are navigating which car will be best for our family. After Jesus brought us a quote for a car I was extremely interested in ( it was my top choice), my husband was curious about how they came up with this number and was asking multiple questions about it. We decided to think about it and come back another day. As we were walking out, the finance manager said something negative about my husband, stating "this is why you don't deal with people that think they know what they are talking about". We are trying to find a car that is suitable and safe for our family that is in our budget and we are being belittled because my husband asked questions about the quote. The Kia Telluride is one of our top contenders to purchase for our family but we will not be buying it from the Simi Valley Kia. My suggestion for the financial manager is before you talk negatively about a customer, maybe make sure the door is completely closed. read more

First of all Brian was the man. He helped me out. He was always on top of everything and kept constant communication which I really appreciate. I would definitely recommend the service department here. read more

If I could rate zero stars for the service center at this Kia I would. I am furious at the customer service. I went because they sold me a car that was certified preowned and one of my tires went flat and there was nothing wrong with the tire so when I went there, they said I needed an alignment. They told me to wait two hours and it would be ready. After waiting two hours, I went to one of the Brian's and he told me that I need to buy two new tires before they can do the alignment on my car. So I waited two hours for nothing wasting my entire day and then you just sold me this car and I've only driven 2000 miles and I already need an alignment. Which is ridiculous because it should've already had an alignment when I bought it. I don't drive like a race car driver. I should not need an alignment already. This is insane and the customer service is horrible. Do not go here. read more

I was having difficulty with the service dept. I needed to make some calls and didn't have my phone. I went to the sales room to ask for help. Ryan Brown was there and offered his phone. first i had to find phone numbers on the internet and he let me use his computer. then i noticed i lost a bag i had. he went to the customer lounge to retrieve it, though i offered to go. he just did everything to help me. he is the very definition of "customer service". I'm sure he would be the same way when it comes to sales. read more

I just have a simple question for the service department and I've been on hold for over half an hour

I want to buy a new Kia Sorento. I am a woman. I drove my current Sorento to the Simi Valley dealer. I walked around the lot for ten minutes looking at cars. Comparing stickers. No one came out to help me. The place was deserted. I got back in my car and was driving away. A man came out talking on his phone. Thought he might acknowledge me, but no, he was just going to his car. I stopped and said "I wanted to buy a new Sorento, but I guess I will just go to the Ventura Kia Dealer." This will be the fourth automobile I have bought on my own. My credit is excellent. Women are not treated seriously at car dealerships and it really is annoying. I will go buy my new 2025 loaded Sorento at another dealership. Also, I have had to problems with the First Kia service department working on my current Kia. I would avoid them. read more

First Kia - Was ready to spend $48,000 until I was snubbed by this dealer. - Car Dealers Near Me - Simi Valley, California

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Thank you to Jesus Ortega for helping us and showing us all of our options at Kia. We drove about an hour away with no regrets! I'm in love with my new car! Please come check out Kia 1st of Simi Valley whether looking for a new or used car! read more

First Kia - Business card for Jesus Ortega at Kia 1st in Simi Valley - Car Dealers Near Me - Simi Valley, California

Terrible service and disgraceful management On 2/19 I took my K5 in for 2 recall services to be completed. After getting into my car, I look up to drive off and I immediately notice a 5" long crack in the middle of the windshield. I get out showed the service advisor. He says it was there when I dropped the car off and that he penciled in a x mark on his paper notating the crack in that area. Conveniently, it was on his copy but not on mine that I was given after the recall service was completed. It definitely was not cracked when I brought my car in so I asked to talk to the manager. I showed Greg Thoma, the "service manager" the crack and he said it was there when I brought it in. On the inspection paper it doesn't show any notation of a crack on the windshield or any of the dents or marks around my car (left blank) that Greg tried using to defend his position, so how can the inspection be trusted? The inspection they claimed to have done is a joke. How can they inspect a car for damage without me there to check and sign off on it? After I told him the crack was not there when I dropped it off. Greg suggested I didn't see the scratch because of the rain. I told him would've seen it despite the rain and I reiterated it was not there when I dropped the car off. He then goes all defensive by walking around my car pointing out small dents and and scratches saying did we do these too? I said no, I know how those dents got there and what does that have to do with my windshield? He said that's a $700 windshield and we're not paying it. I told him again my windshield was not like that this morning. Greg shrugged and said don't come back here anymore. That is a wild approach. Not only rude and disrespectful but his behavior is unacceptable. He literally tells me to not come back to the dealership before I even told him to fix the damaged windshield. He had no intention of calmly explaining and proving that KIA is not at fault, he just wanted me gone. I tried to get Greg's last name and info from the advisor and GM both declined and said to find it online. After that I just got into my car and left because I ran out of time and had leave since they had my car for 6 hours. Greg Thoma has no business working at any company, let alone a manager position. His actions will cost KIA a lot of future business. I will definitely take his advice and not come back and buy another car from this dealership or company! I'm certain after Greg reads this, he won't care but I expect nothing less based on his aggressive behavior and unprofessionalism. *Update* Instead of apologizing for Greg's behavior and fixing the problem, the owner attempts to go on the defensive by straight up lying. At no point was an inspection done in the beginning when I was there. Only when they brought my car back, I mentioned the crack. I literally said to Greg how can you guys do an inspection when I wasn't present for it? Greg responded by saying that I don't have to be present while they did the inspection The advisor said he needed my signature to confirm the two recalls were completed. I was NOT signing that the condition of my car is good. You guys didn't even bring me my car to inspect before having me sign off... This dealership is an absolute sh*t show. I highly recommend to avoid! read more

First Kia - Car Dealers Near Me - Simi Valley, California

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If I could leave 0 stars I would for the service department. Called for over an hour to try to get my car in under warranty as gas was showing no gas in car (likely electrical) drove it first thing in the morning the manager was there said I have no appointment I can not help you explained my issue and he said sorry I don't smell gas so it's likely electrical and that the soonest appointment was May to help me address the issue. They stated that they didn't have anybody but oil changers available to help on Saturday when I told him that I don't think it's safe to drive as I can't see my mileage. His excuse was I'm sorry the next availability is May. read more

This is specifically for the service/ maintenance department - the reason I'm not giving 1 star is my Kia purchase with First Kia went great & I felt confident with my purchase. For maintenance - trying to get a hold of them is brain numbing, it should not be this hard. I called a few different times over a 45 minute period with no one answering. I ended up calling the operator with no luck and eventually sales as they actually answered the phone. Over the past 3-5 times I've been there for maintenance they will quote around 2-3 hours but will take closer to 6 hours. If you choose to get maintenance here, do not wait or need your car that day, get an uber or have someone pick you up. Also, when I did wait their waiting room has no AC or WiFi (unsure if these have changed as this was from over a year ago). read more

I had a wonderful buying experience at 1st Honda! I had received "best cash offers" from several dealers in the area and I called Noah at 1st Honda to see if he could meet the offer. I wanted to avoid all back and forth theater that I was used to in past car buying experiences. Noah met my price and promised it was a cash price and my check would not have to include a penny more. When I arrived to buy the vehicle, Noah met me, had me test drive the car and set me up for the payment. No hassles at all. He spent more time going over features of the computer age car than I spent actually buying it! Great Experience!! Thank you Noah and Thank You 1st Kia! Ron D. read more

I came to look at a used car for my daughter and was greeted by Cody Segal. He listened to my needs and wants and provided everything I needed. He was completely transparent throughout the entire process. He went above and beyond to ensure my satisfaction. I highly recommend 1st KIA and also highly recommend working with Cody! Thanks! read more

First Kia - Used car purchase - Car Dealers Near Me - Simi Valley, California

Had a great experience dealing with the Parts Department led by James. I called on Halloween 10/31/2025. James answered the call and helped me out step by step and what to expect when the part is delivered. The way he expressed himself and wanted to make sure that the part I ordered was specific to my vehicle so there wouldn't be any unnecessary delays. I can really, appreciate that especially, when everyone is currently, feeling tough economic times, right now. If anyone needs to order parts from Kia be sure to speak with James of First KIA, in Simi Valley, California he will make sure that you are squared away. Mr. D. US. Navy Veteran Longtime Customer. read more

Eric and Joe were very welcoming, friendly and professional, but honestly, I would like to give a big shout-out to everyone, including finance and management. It was a pleasure to spend a few hours there! read more

Zero if I could .. the sales man left us in the middle of the conversation and couldn't answer any of our questions, wouldn't let us test drive the manager is awful .. poor customer service quality . never ever coming again..would go anywhere else but here. read more

I called 1st Kia of Simi Valley and spoke to Jesus. He said he had the car I was looking for, it was on the lot and it was available. When I arrived, I asked Jesus to open the car door. He proceeded to fumble as the key was not in the lock box. He then said I'll be right back. Upon returning, he informed me the car was SOLD! He then implemented the "classic" bait and switch tactic and attempted to maneuver me to a different car. I can't believe that 1st Kia of simi valley continues to use these outdated tactics from long ago. Integrity just doesn't exist at 1st Kia of Simi Valley. I completely wasted my time and the experience was very frustrating. I will never shop at 1st Kia of Simi Valley again! read more

I felt taken advantage of when signing paperwork based on our agreed upon deal. Wouldn't do business here again.

My Kia is shaking on the road, local mechanic checked tires said it was the axle and I should take to my local dealer under warranty asap. I came to the Simi valley Kia explained why I was there this man said he can not take drive ins and appointment only. The next appointment being in March. I said okay I will take it. He refused . A single dad of two with one car at 50k miles full warranty and this guy "will not schedule that appointment" it was heartless And rude. Kia 800 takes zero complaints I had no choice but to voice my experience here in hopes people will consider not doing business or purchasing anything from this establishment . read more

First Kia - Car Dealers Near Me - Simi Valley, California

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I had an absolutely fantastic experience at the Kia dealership thanks to shawn! From the moment I arrived shawn was professional friendly, and incredibly knowledgeable. I came in for a brake replacement, and he made the entire process smooth and stress free. Shawn explained everything clearly kept me updated throughout and made sure the work was done efficiently and with great attention to detail. My car feels like new again the brakes are working perfectly and I feel completely safe on the road. It's not every day you find someone who genuinely cares about the quality of their work and the satisfaction of their customers, but Sean truly went above and beyond. If you're heading to the Kia dealership for service, I highly recommend asking for shawn you won't be disappointed! read more

What a great experience I had purchasing my 2025 Kia K4. Noah and Johnny were Amazing as were all of the sales staff. We came in to the dealership and instantly felt welcomed and good vibes from the beginning. I saw what I wanted and they made it happen without the back and forth stressful car shopping experience. I highly recommend 1st Kia of Simi Valley! They make you feel like family! read more

First Kia - Here's new 2025 Kia K4 and me! - Car Dealers Near Me - Simi Valley, California

We are so happy with the service and warranty repair completed at First Kia Simi. We absolutely love our KIA Forte. We purchased her at this dealership almost ten years ago. We always take good care of our vehicles with regular service and maintenance. Some things simply wear out. We are so grateful for the exceptional service we received at First KIA Simi. Our sweet little buggy is purring like a kitten and running like a top again. We were so worried. Brian K. was an excellent service adviser and kept us informed and in the loop the entire time. Brian K. assured us and kept the ball rolling while they fixed our little darling Forte :) They also sent us off with a beautiful car wash. Thank you First KIA. We look forward to making our next KIA purchase with you. Cheers! read more

Bad customer service is one thing. But when you can't even get customer service, because no one picks up the phone after multiple attempts, is a waste of time. When you are looking to buy a car, Kia will be on you like a flea on a dog. But the minute you've bought the car, they treat you like a pest. Good car, but the residual pain of having to deal with Kia employees is not worth it. read more

I have never had a better experience buying a car than the one I just had with 1st Kia of Simi this past weekend. I made the switch from Nissan and fell in love with the Kia Telluride. After 1 test drive I knew I had to have it. My whole experience with the buying process was so easy and pleasant. I cannot say enough good things about this dealership and staff. We did not have an appointment and walked in on a Sunday afternoon. We were promptly attended to by Joe with no wait at all. Everything was done on his phone so we did not have to step foot inside the offices and were in our test drive with in minutes of arriving. Joe was extremely knowledgeable and took time to explain all the features etc. Joe took us to check out other models like the sorento and EV but I knew I wanted the Telluride and loved the one we test drove. About a week prior Cody helped my husband look at cars as well but he was with another family when we arrived Sunday so Joe stepped in. Once Cody was finished and found out we were back he immediately came over and greeted us and went over everything while Joe worked on applications etc. Talk about amazing service! Cody and Joe were phenomenal! They knew the number we needed to be at and made it happen with a trade in. No back and forth, no hassle, just straight to the point and we had a deal immediately (thanks to the man behind the computer crunching those numbers for us too, Chris) Financing was a breeze! Thanks to Henry I was in and out in under 10 minutes signing all the docs. I think it would have been even faster if we didn't chat so much lol. Extra special thanks to Joe and Cody for making this experience awesome for me and getting me into my new beautiful car! I absolutely love it! Highly highly recommend!! read more

First Kia - My Beautiful 2024 Kia Telluride - Car Dealers Near Me - Simi Valley, California

This was a great experience buying a new car. Our sales guy Noah is bar none the best auto sales person I've dealt with. He was straight forward, honest, and demonstrated total integrity. Over my 70 years I've bought lots of new cars, and I can honestly say this was the best experience ever. Henry the finance guy was also very straight forward and answered my questions with straight answers and with great candor, which I really appreciated. Normally the finance portion is the most stressful but not with Henry. The whole transaction was hassle free and very cool. Highly recommend these guys. read more

Today, Sat April 5th, a warning appeared on my dashboard (2017 Kia Forte). I looked in owner manual and learned it was likely a catalytic converter problem - yikes. my first call to the dealer service department was at approx 10:15AM, my second call at about 1:30PM. I received a return call at about 2:30, and was told First Kia of Simi Valley was unable to address my situation until June! JUNE?!?! of course now I have to find a good private mechanic, but .....I advise you to avoid First Kia of Simi Valley if you can't plan your emergency 2 months in advance. I simply don't believe it - these guys stink. read more

We want to thank Cody Segal for the amazing experience on buying our first car. It was quick, easylike talking with a trusted family member & loved that we shared some of the same morals. He went above & beyond our expectations especially with getting us a great deal. If we should ever need another car we most definitely would come back to Cody at 1st KIA Simi Valley! Thanks Cody!! read more

First Kia - Inside of the Kia Sorento S - Car Dealers Near Me - Simi Valley, California

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One of many bad reviews on their Service Department. I haven't had a good experience at the Service Department. I worked at a fleet vehicle maintenance shop and worked with dozens of dealerships for warranty work or parts and by far this has been the worst experience. 1st visit: Advisor was hesitant to look at possible warranty work and wanted me to take it to the original dealership I bought it from. Why would the Kia app suggest this dealer if they're not going to want to work on it. Had the first maintenance per manufacturer recommendation. Service advisor kind of chuckled and was like "well it's an EV so all we do is rotate the tires what else are we supposed to look at" I don't know if he was being sarcastic or being honest. If all they did was rotate the tires I would've gone down the street to get it done for free. Like come on, way to try to make a customer feel like they just threw away their money or dumb for having it worked on here. 2nd visit: Well attempt, I tried reaching out due to screen randomly not turning on. Couldn't see our speed, battery level, etc. Because it was back to normal they said it would be kind of pointless. So I decided to write down how many times the screen did so if they couldn't recreate, I could at least explain it had happened 7 times that we at least wrote it down. 3rd visit: I was finally ready to take it in for the screen and to my surprise, there was finally a recall notice for the same screen issue I was experiencing. I called and they said I had to wait about 6 weeks because they had to order a screen to fix the issue. They said there were other recalls and informed me it would more than likely take more than one day. I informed that we require the third row because of family size and asked if there was a loaner or rental I could get, it being warranty work and every other car I've owned that had warranty work offered a loaner or rental. They said they normally don't do rentals but they would figure out something to make sure I had vehicle. Fast forward to service date. When I asked about the rental or loaner they gave a quick we don't do that, I told them about my conversation from 6 week prior and quickly he responded with "Kia doesn't do that and it's a software update, we don't replace the screen" Had to take time off of work so my wife could use my car. On top of that when I asked about a shuttle, they said I lived too far. So not only was I lied to about having to wait 6 weeks for a screen, I was also misinformed about getting a vehicle to get my family around which caused us both to miss work, cancel a medical appointment because now my wife had to pick me up from the dealership. Even with my car, if they don't have a rental or loaner, they at least offered me Uber credits to get around and will add more if needed. But nope not here. When I got my car they tried upselling how they "detailed" the interior on the house even though it was just a quick vacuum and quick wipe down on the dash and arm rest. They didn't bring up the fact that now my arm rest rattles as I drive, the obvious spots the techs used to take the headliner out from either small tear indents, the falling rubber seal on one of the doors, loose headliner pins, or the dirty spots they left around the headliner. They even reached out to make sure I gave them an amazing review or to let them know if I had any issues. Yeap I told them there was issues and of course... no reply. Just another automated message the day asking to leave them an excellent review. I was hesitant in buying a Kia in the first place but after my buying experience (different dealership) bugs with my wife's car and app, and experience at this service department, I think this is the only Kia we'll ever buy and definitely the last time we take to get work on it done here. read more

This is our 6th Kia from this dealership and it is where I take my Kia's for service. It is like a family store. We have have had some great sales service there in the past but today was by far the BEST! We are an older couple and when my wife's car was totaled, we were not looking forward to getting a new but this is the first place we went. Out walked Cody Segal and we started talking - not about cars or what we were looking for but just talking. It is always easy there but Cody was and is amazing. To 1st Kia - thank you. To Cody, thank you, thank you, thank you!!! YOU are an amazing person. John Knowles - 6th Kia from 1st Kia! I wish I could give Cody an amazing rating - he really is! read more

I was sold the service contract when I bought my daughters car. I was told it would act just like the warranty and cover everything except I was told that I have to pay a $300 diagnostic fee for them to just look at it. I'm holding off on this because it's still under warranty for a couple more years and she hardly drives to Car due to being in college but I would never recommend buying a car from First Kia First Honda or First Nissan . How are having bad experience I do recommend a Hyundai from Thousand Oaks. I'm looking on the market right now and this is just turning me away from going back to First kia. read more

Brian, the Service Writer, is friendly, professional and consensus. He communicated with me regularly and addressed my concerns. My car was ready when promised. read more

Most incompetent, unprofessional, and uncaring service (or lack of service). They said they could have my parts ready with two days notice "no problem." I gave them a weeks notice and when I arrived at my appointment they said they didn't have the parts with a "whatever" attitude like they couldn't care less. No notice so I didn't waste my time going there, no offer to make it up to me, no attempt at a solution or to work with me. Just "oh well we don't have what we said we would get for you with no problem, bye." Don't waste your time with these clowns. They're disrespectful unprofessional children. read more

My engine stopped working, my car completely un-drivable... no money to for a new car and then Jesus, came through for me through a couple amazing followers of His way. They pointed me in the right direction, helped me find out about Kia's recall. Wow, God, He turned a bad moment, into a huge win. And the man to help make it happen on the ground was, OSCAR!! What an amazing man. From the beginning he was kind, supportive, and efficient. This was one of the best customer experiences I've had. He updated me, was honest and direct and helped me when I asked for more help. My car was fixed weeks before due date. read more

First Kia - Car that was dead, now alive and working GREAT! God is so good! - Car Dealers Near Me - Simi Valley, California

If this dealership was my only Kia option, I would not own a Kia. In summary, compared to other dealerships their inventory is very limited and rarely have access to inter-dealership trades. They are unwilling to go through the efforts of inter-dealership inventory trades, they do not answer or return calls, their service department is always unavailable. Every time I try to make an appointment, it is offered for several months later (no exaggeration). If I did not know better, I would think this dealership is going out of business. read more

A horrible experience. We received 5 update notices from Kia for our EV6. We made 6 attempts for service appt to get the update/ recalls done. All this time getting further reminders from Kia. Unless we paid for a cabin filter and tire rotation, we were rudely told First Kia would not take the car into service by all service writers. We had already changed the cabin filter and had the tires rotated on the road when we recently had a flat fixed. We tried phone appointments, online appointments and in person appointments and were rudely shut out all 6 times. We remained polite. If you are disrespected always respond with respect. I ventured into the First Kia building open door to a hallway to find and talk a manager and was accused of entering the managers office of which I did not. I will be more than happy to sit with management and review the security tape. They know who I am. An enraged man was sitting in an office and screamed out into the hallway to leave. He later entered the service drive and threatened me, toe to toe screaming at me. We've bought many new vehicles from First Auto Group, had outside of business and good relationships with managers and will never do business here again. We took our EV6 to another Kia dealer who was glad to serve us. They gave us a new loaner car, Stanley coolers and collapsible cooler bag. All free and covered by warranty, our EV6 detailed and charged when we picked it up. Rather than help customers and fix issues, First Kia contacts Yelp and gets bad reviews removed. Beware! Yelp contacted me and said just the facts of what happened and this is what I have posted. It was a lot worse than what you read here. read more

Salesman did not do what we asked when finalizing paperwork. Disappointed with process. I will not do business with this company again.

$195 inspection even if they can't figure out what's wrong. Only 1 ev tech so you'll need to leave your car there for days

This may be a bit long but it's necessary. I have had a couple of questionable experiences in the past over petty issues. This is not one of them. My car had a rather serious issue that could've resulted in engine replacement. A bit of a nightmare for any car owner. When I first started calling around I was told that it would take a least 3 weeks to get my car in to even have it diagnosed. In steps Brian. From the minute he was on board everything went smooth. My car was in their care in less than 3 days and he was in CONSTANT contact with me giving me updates and keeping me very well informed the entire time it was there. I felt heard and taken care of. Repairs were done quickly with zero hassle. I just got my back today with all the proper repairs as well as my faith in this shop COMPLETELY restored. Thank you Brian. You are a prime example of what customer service should look like. read more

If you have a warranty issue, are a woman, or didn't buy your Kia at this location DO NOT bring your kia here!! The service team will talk down to you, make excuses, and when you leave a review due to their laziness/incompetence, they will respond with apologies but cancel your service behind the scenes. Could not recommend 1st Kia Service less. Edit: If you are having issues with this Kia location, please consider filling out a complaint form linked here. https://customercare.kiausa.com/Message/NewMessage read more