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    First Kia

    3.8 (694 reviews)
    Closed 10:00 am - 7:00 pm

    Services - First Kia

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    19 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Was ready to spend $48,000 until I was snubbed by this dealer.
    Nancy S.

    I want to buy a new Kia Sorento. I am a woman. I drove my current Sorento to the Simi Valley dealer. I walked around the lot for ten minutes looking at cars. Comparing stickers. No one came out to help me. The place was deserted. I got back in my car and was driving away. A man came out talking on his phone. Thought he might acknowledge me, but no, he was just going to his car. I stopped and said "I wanted to buy a new Sorento, but I guess I will just go to the Ventura Kia Dealer." This will be the fourth automobile I have bought on my own. My credit is excellent. Women are not treated seriously at car dealerships and it really is annoying. I will go buy my new 2025 loaded Sorento at another dealership. Also, I have had to problems with the First Kia service department working on my current Kia. I would avoid them.

    Business card for Jesus Ortega at Kia 1st in Simi Valley
    Yvonne C.

    Thank you to Jesus Ortega for helping us and showing us all of our options at Kia. We drove about an hour away with no regrets! I'm in love with my new car! Please come check out Kia 1st of Simi Valley whether looking for a new or used car!

    Terrible service and disgraceful management On 2/19 I took my K5 in for 2 recall services to be completed. After getting into my car, I look up to drive off and I immediately notice a 5" long crack in the middle of the windshield. I get out showed the service advisor. He says it was there when I dropped the car off and that he penciled in a x mark on his paper notating the crack in that area. Conveniently, it was on his copy but not on mine that I was given after the recall service was completed. It definitely was not cracked when I brought my car in so I asked to talk to the manager. I showed Greg Thoma, the "service manager" the crack and he said it was there when I brought it in. On the inspection paper it doesn't show any notation of a crack on the windshield or any of the dents or marks around my car (left blank) that Greg tried using to defend his position, so how can the inspection be trusted? The inspection they claimed to have done is a joke. How can they inspect a car for damage without me there to check and sign off on it? After I told him the crack was not there when I dropped it off. Greg suggested I didn't see the scratch because of the rain. I told him would've seen it despite the rain and I reiterated it was not there when I dropped the car off. He then goes all defensive by walking around my car pointing out small dents and and scratches saying did we do these too? I said no, I know how those dents got there and what does that have to do with my windshield? He said that's a $700 windshield and we're not paying it. I told him again my windshield was not like that this morning. Greg shrugged and said don't come back here anymore. That is a wild approach. Not only rude and disrespectful but his behavior is unacceptable. He literally tells me to not come back to the dealership before I even told him to fix the damaged windshield. He had no intention of calmly explaining and proving that KIA is not at fault, he just wanted me gone. I tried to get Greg's last name and info from the advisor and GM both declined and said to find it online. After that I just got into my car and left because I ran out of time and had leave since they had my car for 6 hours. Greg Thoma has no business working at any company, let alone a manager position. His actions will cost KIA a lot of future business. I will definitely take his advice and not come back and buy another car from this dealership or company! I'm certain after Greg reads this, he won't care but I expect nothing less based on his aggressive behavior and unprofessionalism. *Update* Instead of apologizing for Greg's behavior and fixing the problem, the owner attempts to go on the defensive by straight up lying. At no point was an inspection done in the beginning when I was there. Only when they brought my car back, I mentioned the crack. I literally said to Greg how can you guys do an inspection when I wasn't present for it? Greg responded by saying that I don't have to be present while they did the inspection The advisor said he needed my signature to confirm the two recalls were completed. I was NOT signing that the condition of my car is good. You guys didn't even bring me my car to inspect before having me sign off... This dealership is an absolute sh*t show. I highly recommend to avoid!

    Used car purchase
    Wendy N.

    I came to look at a used car for my daughter and was greeted by Cody Segal. He listened to my needs and wants and provided everything I needed. He was completely transparent throughout the entire process. He went above and beyond to ensure my satisfaction. I highly recommend 1st KIA and also highly recommend working with Cody! Thanks!

    My Kia is shaking on the road, local mechanic checked tires said it was the axle and I should take to my local dealer under warranty asap. I came to the Simi valley Kia explained why I was there this man said he can not take drive ins and appointment only. The next appointment being in March. I said okay I will take it. He refused . A single dad of two with one car at 50k miles full warranty and this guy "will not schedule that appointment" it was heartless And rude. Kia 800 takes zero complaints I had no choice but to voice my experience here in hopes people will consider not doing business or purchasing anything from this establishment .

    Here's new 2025 Kia K4 and me!

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    4 days ago

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    3 months ago

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    27 days ago

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    13 days ago

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    1 month ago

    I just have a simple question for the service department and I've been on hold for over half an hour

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    2 years ago

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    6 months ago

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    3 months ago

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    Our team has acknowledged this review.

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    1 month ago

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    5 months ago

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    2 years ago

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    7 months ago

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    8 months ago

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    4 months ago

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    1 year ago

    I felt taken advantage of when signing paperwork based on our agreed upon deal. Wouldn't do business here again.

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    1 year ago

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    2 years ago

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    7 months ago

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    2 years ago

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    10 months ago

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    3 years ago

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    2 years ago

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    1 year ago

    Salesman did not do what we asked when finalizing paperwork. Disappointed with process. I will not do business with this company again.

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    11 months ago

    $195 inspection even if they can't figure out what's wrong. Only 1 ev tech so you'll need to leave your car there for days

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    2 years ago

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    Page 1 of 18

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    Simi Valley Chrysler Dodge Jeep RAM

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    I had a really solid experience at Simi Valley Chrysler Dodge Jeep Ram. The process felt…read morestraightforward and respectful from the moment I walked in, which isn't always the case when buying a car. Daniel was great to work with knowledgeable, patient, and easy to talk to. He took the time to listen to what I actually needed and didn't try to push me into anything that didn't make sense. On the finance side, VJ was just as solid, explaining everything clearly and making sure there were no surprises. Overall, the atmosphere was professional and welcoming, and the entire team contributed to a smooth experience. If you're thinking about stopping by, I'd definitely recommend asking for Daniel. I'd come back here again and would suggest this dealership to anyone looking for a low-pressure, well run place to buy a vehicle.

    Do yourself a favor and stay far away from Simi Valley Chrysler Dodge Jeep Ram. I scheduled an…read moreappointment with the automotive repair prior to bringing in my truck a month before bringing in my truck and asked if they were busy and if any of the (3) recalls needed any parts to be ordered which the gal at the service center said yes one of the parts will be needed to be ordered which will be about 2/3 weeks . I said okay let's go ahead a month out so that they the part (s) will be in . Well they never ordered the part (s)! And I had to call them repeatedly & even asked that the service manager call me which never happened!!! And I was being told the truck would be ready end of the following day !!! Which dragged to 11 days !! I never was told when it would be done and never offered a rental truck!!! Also they are scammers and tried to tell me I owed them $239.00 !!! I confronted them and they brushed it off !!! And said that it was a mistake!!! They kept my car for almost two weeks and couldn't be bothered to communicate like professionals. No updates. No courtesy calls. Nothing. I had to chase them down repeatedly just to get the most basic information about my own vehicle. That's not service -- that's incompetence. When I finally got my car back, it was disgusting. Covered in dust and dirt like it had been sitting outside collecting grime the entire time. After holding someone's vehicle for that long, returning it filthy is beyond disrespectful. It shows exactly how little they value their customers. And then the cherry on top -- I start the car and the radio is BLASTING at full volume. It nearly blew out my eardrums. There is absolutely no reason for employees to be cranking up my personal settings like that. It's careless, unprofessional, and completely unnecessary. Two weeks of silence. Zero accountability. Filthy return condition. Careless handling of my vehicle. This place operates with a shocking lack of professionalism. I would never trust them with my car again, and I would strongly warn others not to make the same mistake.

    Simi Valley Ford - Bronco Black

    Simi Valley Ford

    (572 reviews)

    I came to Price Ford of Simi Valley in the hopes of getting some warranty work on my 2023 Big Bend…read moreBronco. I am the second owner of it and the hard top was starting to crack and come apart. It's a well known QC issue item from an outside vendor. Upon my arrival; Steve introduced himself to me. He walked the vehicle with me; listened to my concerns with the hard top. They elected to make a report and they sent it in for possible warranty work. Steve was amazing through this entire process. To this day; he is the ONLY service advisor I have come in contact with at ANY dealership that followed up 100% of the time and he always called and gave me updates when he said he would. Steve was so kind, compassionate, and a pleasure to work with. I will never forget this experience and I was really just humbled by the entire process. Before leaving; we walked the entire vehicle to make sure everything was up to par and the team did a great job with my claim on this vehicle! Thank you Steve for being an amazing service advisor and just a great person in general. Everyone I came in contact with at this dealership was just so nice and it was really just a nice change of pace. Grateful to have met Steve and everyone who I came in contact with at this dealership!

    The good part is that their service manager seems to be a good man and knows what he is doing. He…read moreshould receive 5 stars if not for his staff. The bad part is that alot of the other staff and not well trained or new. I don't felll the need to go into details about my last service. Its was bad. My truck was down for months do to Ford parts availability and Price Fords mistakes. Their manager truly tried to fix his staff's mistakes. I will just say thank you and stop the review.

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    Alexander GMC

    (418 reviews)

    Service dept 10 Had to have a malfuclnvtioning component…read morein my new truck replaced under warranty I've literally stood in line at in n out longer than the time I spent here from Start to finish. Dropped off at 930 am they gave me a beautiful new loaner vehicle inwas out of there by 945 Arthur called me at noon to tell me It was ready. Completely shocked at the other GMC dealer I used to go to cause I'll never go there again. It would take them three days it took this dealer three hours. Truck was all washed. Dropped off. The loaner picked up my car. Was there five minutes on my way again I think I spent 10 minutes there dropping off and picking up greatest experience I've ever had at a GM dealer. In 20 years

    Disappointed with my overall experience on my last service. I have been coming here to service my…read morevehicle ever since I purchased it. Since that time, I have been through at least 5 service advisors. Tina being the only consistent one and now she is on absence. Yesterday, I had a scheduled 11am oil change appointment. I ended up arriving early by chance and dropped it off at 10:45. I was in no hurry so I decided to go for a good walk to kill time since they were not busy and were looking at a 90 minute time frame. When I came back from my walk at 12:30 (walked a good 4 miles) my truck was still in the service lane. I waited in the lobby for half an hour and it still hadn't moved nor had I been given any update. At one o clock I finally inquired and my truck had yet to been touched at all. I was offered a Lyft home which I accepted because I did have some work to get done. My service was finally completed and ready for pick up after four. I left the dealership at 4:30pm. That's a 5 1/2 hour oil change when I was expecting no more than 90 minutes. My job requires me to have a vehicle to drive around. Unfortunately I was unable to do any of my work yesterday once my service started. Imagine if that was played out the other way around? Dealership owners wouldn't be happy I assume. Highly debating where I will be taking my truck for my next service.

    First Kia - car_dealers - Updated May 2026

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