If you have a warranty issue, are a woman, or didn't buy your Kia at this location DO NOT bring your kia here!! The service team will talk down to you, make excuses, and when you leave a review due to their laziness/incompetence, they will respond with apologies but cancel your service behind the scenes. Could not recommend 1st Kia Service less. Edit: If you are having issues with this Kia location, please consider filling out a complaint form linked here. https://customercare.kiausa.com/Message/NewMessage read more

Every time I bring my vehicle here for service no one contacts me to let me know my car is done and when I come to pick it up there is no one to help. It's like their service team works in the morning and takes the afternoon off. I will be taking my business elsewhere in the future. read more

Brian Keelan is very professional and is very knowledgeable on Kia vehicles. Brian always keeps us informed when our vehicles are in the shop. He know his stuff. read more

I really like this Kia dealership. I've been to the Los Angeles and Glendale ones and this is by far the best one. The staff is always super friendly, knowledgable, efficient and professional. They always clearly lay out all your options so you can make an informed, no pressure decision. The best part is after the service, they give you a complimentary car wash. Such a simple yet thoughtful touch on your car servicing experience. On a side note, my service advisor was Taylor. He clearly answerd all my questions and broke down all the, "shop talk," in such an easy to understand manner. I have had several service advisors at this dealership, and they have all been great, but Taylor has been the best one. Thanks so much to Taylor for all his patience and assistance! read more

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My family has struggled with homelessness and finding a consistent place to live for most of the past 20 years. After swinging by just to look, we were pressured aggressively to purchase a car that we mentioned multiple times that we wouldn't be able to afford it. When we asked to at least talk it over privately for at least an extra day (didn't ask them to hold the car), Joe the salesman rather insensitively exclaimed "You worry too much! Don't think too far ahead!" Excuse me? Try living on a fixed income, and go homeless for a few months and I'll be sure to remind you not to worry about your skimpy income. read more

Cody was amazing! He was clear transparent and exactly what i needed as a customer looking for a new ev vehicle. Everyone should look for cody! read more

The manager, Johnny, will tell you anything to get you in a car. My only concern on my lease turn in was what I would owe. He said they would take care of it, only to receive a bill from Kia 2 months later. When confronted, he said he would never have done that because they would have lost money. Whatever point he changed his mind, I should have been advised. Cody was helpful, but disappointed by their management. read more

Cody was a pleasure to work with on our new purchase. The wife and I really enjoyed his knowledge and patience. Thank you Cody and first Kia! read more

Took my car in for basic service, picked it up with damage to both driver and passenger side doors, with everyone shrugging. Clearly someone opened both doors against walls or cement stanchions, there was a white chalky substance I rubbed off. Edit: Thankfully, the dealership is going to take care of the damage, but the question remains, how did this happen? There must be a security camera system which would reveal the answer, no? read more

First Kia - Scratched car door - Car Dealers Near Me - Simi Valley, California

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I had to take my car in to get a repair done on my 2022 forte which was covered under warranty. I would like to thank 1st kia of Simi and especially Sang for helping me out throughout the process. Sang and the service team were very professional and courteous. They replaced a defective ac compressor and got it done in a timely manner Thanks once again to 1st kia of Simi and Sang along with the service team. read more

Went in to investigate selling my car to the dealership. Chris was inexplicably rude and aggressive at the outset of the conversation. Bizarre experience. I'll not be setting foot in the place again. Went down the street to Toyota next and had the polar opposite experience. They were respectful, professional, and efficient. read more

My husband and I went to 1st Kia 2 weeks ago to look at cars. They came back with what they said was a "great" deal of $890 a month. And, this is with a lot of money down. We immediately got up and declined their "great" deal. We ended up going with a different dealership and a different car all together. When we were at the dealership making a deal, which actually was a deal of $300 less that what Kia told us with the same money down, they informed us that Kia ran my credit 5 times. WTH?!?!?! Our sales rep said that is not normal at all and it would effect my credit score. Geez, thanks a lot 1st Kia of Simi Valley. When I called Kia to let the Manager Chris know what happened, he acted like he could have cared less and was completely bothered by my call. I told him that this will effect my credit and I don't understand why anyone would run someone's credit 5 times?!?!? He was rude and disrespectful and said sarcastically, "dully noted." I just want to warn everyone who goes there that they clearly don't know what they are doing and have no clue how to do a soft credit pull. No company should run your credit more than once. I will also be calling their corporate number to let them know of the extreme unprofessionalism I received from 1st Kia of Simi Valley and their manager Chris. read more

They changed their number so you should check their website for the accurate phone number. I come here regularly for my oil change and tire rotation. I like to get my service done with Mr Sang Bae because he's always very professional and helpful when it comes to explaining things about my car. I drive ~30 minutes just to get my service done here, that's how much I prefer this Kia dealership! They have an air conditioned waiting room with a vending machine, and free water, hot coffee and tea. And of course free wifi read more

Buying a new car is stressful at best, but buying a new car when you have to is even more so. Ryan Brown....YOU ROCK. Thank you for your patience, answering our many, many questions, and even skipping your lunch break to guide us every step of the way. Johnny and Henry you made us feel welcome and taken car of. This was a great experience and I am looking forward to all our Sorento Hybrid has to offer. read more

First Kia - Car Dealers Near Me - Simi Valley, California

Cody and Chris and Henry were amazing !! Great experience!!! Helped us out in getting a new car! And was very quick!

I went Saturday 8/24/24 to Simi Kia to get an oil change and oil filter change. When I presented their $34.95 post card mailer coupon, the sales person, Dean, said that the coupon was "TOO LOW" and that they hadn't charged anyone that price in over 6 months. I told him that was irrelevant and then he said, "Well it's ripped so he can't accept it because he can't see an expiration date on it". I then showed him the coupon text right next to it on the same page that clearly showed that it had "NO EXPIRATION". He still would not accept it and said I would have to speak to a manager. By the time the oil change was complete it had already been over 3.5 hours (I had been waiting 10:50am to 2:30pm) and I did not want to be there any longer. read more

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So I called today to make an appointment. They would need to charge me to attach the front license plate. I just wanted to update my 2/15/2025 complaint. Don't take a chance with this dealership..... read more

They are EXTREMELY slow here. Even if you have an appointment early in the morning, they wont be done with your car until the afternoon. Their waiting room needs a major upgrade. The carpet is disgusting and there's only like 5 seats. The only good thing about this place are the complimentary donuts and coffee. read more

First Kia - Car Dealers Near Me - Simi Valley, California

Do not buy a car here if you have any intent of using their service department. Absolutely hands down the worst experience I ever had with a service department. We were fired as customers because the service manager was unable to fix our car problem. Our check engine light was on, they had my car for extended amounts of time on multiple occasions. Rather than figuring out the issue they simply cleared the check engine light, tried gaslighting us into thinking it was never on to begin with. Then literally FIRED US AS CUSTOMERS!!! I drove off the lot & wouldn't you know it, my check engine light was back on before I got home. Greg Thoma is the worst service manager I've ever encountered. Do not use First Kia of Simi, ever!! read more

Service department is rude and condescending. Of course that's notmal for Kia. Cannot recommend

Greg here is honestly very rude and when i asked him a question over the phone he cut me off and said "Well you haven't let me finished talking yet. Are you gonna allow me to finish?" He also tells me one thing and the front desk people the opposite. Sang there was ok but honestly no better. There is a Kia in Ventura if you want nice people read more

Came shopping with my mom to get her a crossover! We met Noah and he helped us decide on a Kia Seltos ! She loves it and she is signing papers now! Thanx Noah! read more

First Kia - Mom in her new Seltos crossover ! - Car Dealers Near Me - Simi Valley, California

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Very bad customer service the seller not knowledgeable every question do you ask the answer i don't know

I waited all day to make a reservation. I was told at 2 PM. That I couldn't make a reservation because one technician was on vacation. And they had only one that was booked for a month. Not happy. My car can't be charged at home. read more

Me and my sister contacted Kia of Simi Valley on Sunday, April 21st. The salesmen's who picked up the phone was Josh, a very nice and polite guy. I explained to him the car that I'm looking for and I told him that I have $5,000 down payment and to pay $600 a month out the door for sixty months, Financing. I explained to him that I need all the numbers prior to me coming to the dealer at simi valley. Josh took the time to check, and he called me back saying I have a great news for you. We can give it to you for the $600 with the $5,000 down. Just come over. I said grate and made an appointment with him. At the appointment they increased the number of payments/months to 84 at $600 a month and the Manager JOHNNY KIA said that he was next to josh when I called the dealership and I never said 60 months, which was clearly a lie!! because they record the calls (I will get back to that). JOHNNY started all is sales pitch on us and why we are not understanding, and he give us the car at no profit, and 84 month is what everybody doing etc. etc. The deal that he was offering after he worked so hard, I already got from a different kia dealer without any negotiation. Once I realized the game they were playing, I understudy that we cannot buy the car from them. I don't mind if the deal that I was asking is not doable for them, then they just needed to say, no we can't, and I wouldn't lose my day of work and drive all the way from Tarzana to simi valley and back. 40 minutes after I left the dealer, I received a call from JOSH, and he was telling me that he listened to the recorded call and that it was 60 months!!! read more

I wanted to say this place treated me great! Dean Coonce helped me and was very friendly kept me updated. He helped get a new motor approved and while my car was there he got me a loaner car. if you take your car in ask for Dean. When I take my car back in I'll just call him direct. Thanks again Dean for all your help. Kelly read more

I have worked w both Brian and Dean as well as the Service Manager Greg and I am extremely happy with my service. I also enjoy their competitive pricing!!!!!! Thank you!!! read more

Ask for Dean and you will not be disappointed! He has done an amazing job taking care of us!

Simple service today but Oscar got my car done quickly and kept me up on its progress. Knowledgeable and friendly. Thanks read more

My name is Jeff Strompf. My experience at First Kia has been wonderful. I bought my Forte in 2014. It is a 2015. The service representatives are efficient, expeditious and very friendly. The manage, Mr. Greg is a wonderful, kind and extremely courteous to his clients. I highly recommend going to First Kia either to buy a new car or just for servicing one. I give it 5 stars. Keep up the good work, First Kia. Sincerely, Jeff Strompf read more

First Kia - Jeff - Car Dealers Near Me - Simi Valley, California

My wife and I bought our daughter her first car from here. It was a used Toyota Camry. Cody Segal was our sales men. Cody was great! He was very upfront with us and didn't want us to be surprised by anything. Once we bought the car, we ran into a problem with a check engine light. We left the car, picked it up the next day fixed, got the car home and then the check engine light came on. Cody had us bring it back and they took the car to Toyota and had it fixed, free of charge. Cody and Kia went the extra step to make sure my daughter had a safe vehicle and also put a big red bow on top of her car for a picture to capture her big moment. Thank you Cody and First Kia for taking care of us! read more

Yesterday, 1st Kia of Simi Valley fixed the problem that was causing the engine light to be on. They did exactly what they promised to do, and also informed me that my brake lights needed replacing, which they did. Thank you Brian and Greg for a five star experience! I will continue to bring my vehicle to 1st Kia. read more

They will always make it right for you. They want to help. Trust and patience needed. Oscar is the M.A.N. read more

I went to 1st Kia for recall repairs. When I got my vehicle back, the paperwork said everything was good and I may need to replace belts soon. When I got into my car, the check engine light was on when it wasn't the day before. No one told me the engine light was on. They waited for me to notice it. I went back to the office and before I could get there, they came out and told me exactly why the light was on. They already knew but never mentioned it when I was leaving. They waited for me to see it. Not ony that, it wasn't mentioned at checkout as to what was causing it or an estimate of costs. The employee who helped me was extremely rude. read more

I'll make this short and sweet I'm pissed! I bought a car from this dealership in April it had a plate that expired July 2023. I asked the dealership if the fees that they charge me would cover the vehicle till 2025 they told me yes.well guess what I paid over 400 in fees and three weeks later I got a registration renewal in the mail for another $349! I paid $700 registration total b*******! Well yesterday was the icing on the cake I bought a certified vehicle that was supposed to have a 160 point inspection. after my oil change, which was free, they gave me two free oil changes when I bought the car, but I won't be going back for the second one.I will never use this dealer again! I kind of got sidetracked, when the service writer came in and told me my car was done he told me I needed a battery.I said a battery, i only had the car for a few months this was supposed to be a certified car you're telling me I need a battery. he says the battery is 5 years old and I said again 5 years old you should have thrown that battery in the trash, now I have to buy a battery! Well I said it was going to be a short story so I'll make it short as I can. I talked to Johnny The General manager told him what happened and he told me you don't expect me to buy you a battery do you and I said well I kind of do he says well I can do something for you but said I'm not going to buy you a battery. I said how much is a battery he said $320 I said I could buy a battery at Costco for $120. And he said well why don't you do that then and he could give two s**** after I said that and I walked out and I won't be back and I plan to call Kia corporate to tell them what happened keep your second oil change it's not the money it's principal screw me once shame on me screw me twice I won't get screwed again! read more

We rarely upgrade or replace our cars - less than once a decade - and it is not something we typically look forward to. Our experience with Noah at 1st Kia was so positive that we feel better about doing it now! He was transparent regarding all aspects of the process, about financing and lease deals, and found a way to get us an objectively good deal in the midst of this crazy period of restricted supply, especially in regard to electrics and PHEVs. We had never done business with them before, but after speaking on the phone we drove past a couple of Kia dealerships to get there, and we are very glad we did. Also, over the past few months we've been to a few dealerships. Almost all of them are very glossy and shiny... 1st Kia, as a building, has a much more down-to-earth appearance. It doesn't look like it was dropped there from the moon like most places around here. The "wow factor" here comes through the people and the products. I mentioned Noah, but everyone else we dealt with carried that same sense of authenticity. Just a really unexpectedly great experience. Thanks to Noah and the whole crew for making it that way. read more

Hmmm... I'm not sure why the horrible customer service lately. Every time I bring the car in to get serviced, they are getting worse with everything. Wait times, the staff has been ruder, the facility is disheveled. It's so bad, I can't wait til our lease is up and we don't have to deal with their incompetence. The sad part is, everything started out ok. We were happy with our lease, happy with the first few services. But now it's just flat out bad. So bad I am compelled to review it on yelp. Hopefully you are reading this in time so you can dodge a bullet. This place used to have so much integrity and now they're just flat out disrespectful and horrible. Between the long waits, the passive aggressiveness from employees, and the disorganized scheduling... I guess the one redeemable quality is that they have still have water and electricity. Yup it's that bad. This review isn't for the technicians in the service department, no they're the ones actually working. This poor review was gained by their so called management. They desperately need new management or they need to retrain their management and instill actual customer service. read more

First Kia - Simply the best. - Car Dealers Near Me - Simi Valley, California

Made an appointment on Jan 17th for Jan 19th because my Kia has engine problems. I just received a voicemail ( Jan 18th)and text saying they won't have any technicians available till late February. You are a Kia dealership and can't look at my Kia for a month? I was also told not to make an online appointment for engine issues. Why is this not mentioned on your online appointment website? Very bad business practices. Avoid this dealership if you want your car repaired. I will be contacting the BAR. read more

First Kia - Car Dealers Near Me - Simi Valley, California

First Kia in Simi Valley is now my go to service center! Brian Keelan and his entire team at First Kia are the kindest, most professional and on-top-of-it people I've ever dealt with. Go to First Kia! You'll be happy you did! read more

The customer service here is awful. Gave my young adult daughter such a run around - didn't want to help because she bought her new Kia at a different Kia dealer and it's under warranty. Made it as inconvenient as possible. Don't buy here because the service department is rude and unhelpful. read more