everything went wrong. Order was made wrong, installed wrong.. and the customer service failed. I had a custom security door made, and after waiting over 30 days for this awesomeness I was so disappointed. The order was wrong, and my door was built incorrectly. On top of that, the installer missed the stud on install but I was able to enjoy that after they left. The screws holding the door to the house were literally falling out. After calling for repair I had to wait a week, and then they missed it again by just drilling the hole at an angle and reinserting the screw. So now the screw sticks out sideways, joy. Oh, and you have to take the whole day off for install. They claim they will call you in the morning of the install but good luck. I tried to work it out with customer service, but Jamie just didn't care. The director of sales, Pittman exclaimed she only covers sales and I would have to reach out to someone else on quality issues. Buyer beware, in these covid times. This is NOT the place to spend 5k! read more

From start to finish this company was excellent to work with. In house consultation to install the process was smooth and zero delays. Thanks First Impression this is not one of the big box store security doors it is gorgeous. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

Worst company ever! Communication and follow-up is the most dismal I've ever experienced. I highly recommend going elsewhere.

This company has provided a good product. My initial review was positive and I wouldn't change it. At this point I would like to let potential customers know the critical importance of knowing EXACTLY what you want. I told the salesman the purpose of the courtyard security door was to provide a secure place for my small dog. Nikki stood with us as we discussed the kind of security gate that would keep her little seven pound self in the courtyard, and most importantly- off the streets. Imagine my surprise when I watched her put her tiny feet in the bottom portion where she had a tiny ledge area to use to climb up. She worked her way up and over. My goodness, it's about $1,500 later I still have a dog who can escape. The important part was the response when I asked how this would be remedied. The answer: I get to spend another $350 or so to put in a screen. Murphy came today and put in the screen. He did a great job and is a very professional and talented man, as well as a great representative for this company. I looked at their website prior to writing this review, because I don't quite understand their corporate philosophy or ethics. They seem to be a great company and talk about respecting people, their employees, veteran's etc. That wasn't my experience when I asked why I was paying to fix their mistake. And I didn't hear anything about a discount for Veterans when we paid our bill. So the answer seems to be, as usual...Buyer Beware. I should have found a way to be sure the slats where close enough to keep her in because the salesman certainly didn't . He was very nice though. read more

Initially had some mix-up but the sales rep and his paperwork and also forgetting to add the stucco on the original measurements. I realize things happen but it did delay the project. After the install I noticed the sales rep had the door flipped the wrong way. The nice area was going into my dog, shed, garage and trash can area. As far as the side that was viewable from the backyard where I do my entertaining and that's showing the back of the door. Afternoon talking to customer service they said they would discount and work with me however it's going to cost me $700. Clearly the sales reps fault and the company does not want to take responsibility or accountability that they should. I wish I would have checked they had 3.5 review before I move forward with them. I now see why read more

Purchased a double exterior door from First Impressions (FI). We have golden retrievers so we paid for the powder coated screen so we would not have to worry about "screen" replacement. The install was excellent, the door looked great and we were initially very happy with it. About 1 year after installation the powder coating on the exterior side of the door started to rust. I contacted customer service (CS) and told them what was occurring. CS asked that I send them pictures of the door, which I did. CS contacted me and told me they could tell from the pictures that I had failed to maintain the door and if I wanted them to "fix" the rust it would cost me several hundred dollars for them to remove, repair and reinstall the doors. The problem with CS's response was she was commenting on the iron portion of the door and not the powder coated screen. The pictures I had sent CS had shadows on them, explained that to CS. The iron portion of the door looks as good as it did the day it was installed. I invited CS to send a representative out, my Ahwatukee home is approximately 15 minutes from First Impressions Gilbert location. CS, I was now speaking with the Supervisor, refused my offer and said I was wrong, she emphasized that she could tell from the pictures what had occurred. CS did not acknowledge until I pointed out to her (supervisor) that I was and had always been speaking of the powder coating. CS offered to cut the cost of repairs in half. I refused, as the doors where well within their warranty time frame. I would never purchase another door from FI. CS supervisor was unprofessional to deal with. For the cost of a FI door you would think that FI would have taken the time to look at their product and see how it had performed. CS supervisors "take" that I had failed to clean the door properly or had allowed it to get wet, we live in AZ was laughable. It is easy to speak about your Customer Service when things go right, the tell of a good company is when things might be a little off. FI refusal to even put eyes on their product is very telling. Unhappy Customer Ahwatukee Mike B read more

This company is amazing, local company for many years. Customer service is excellent, show room with nice professional assistance. Our sales lady SHawn was so helpful, polite and excellent. Our installer Allen was amazing, nice, informative on each step of installation. Love this company, will use them again and our door is so beautiful! We will be ordering a new courtyard gate to match. Love our door! Thank you First Impression Ironworks! read more

First Impression Ironworks - Love our door! - Fences & Gates Near Me - Gilbert, Arizona

Just thought pricing was high. With all the increases with materials, it just seems as if they're taking advantage of that as well. Honestly, their product seems like a great product. Just not sure it's worth the cost they're charging. read more

My update on my review is that First Impressions has agreed to correct the door swing issue. I appreciate their working with me and doing the right thing. The door is beautiful and I am sure we will enjoy it for years to come. Thank you to all I spoke to on this issue. read more

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Excellent quality and install. Good communication. Fair pricing. Definitely would recommend.

My parents requested that a salesman come out for a quote. I was unable to attend, but assured them that we would review any proposal together. While the salesman was there, my mother texted me very stressed out. It seemed that the pressure that he was applying, was not what they had anticipated. He told them that if they didn't agree "then and there", that the pricing he was offering would no longer be available. With that, I called the office immediately. I spoke to the manager. I believe it was Rebecca, but I do not recall 100%. At the time, I wasn't going to write a review until they had an opportunity to remedy this situation. The manager I spoke to sounded legitimately apologetic. I think that she was aware that I had been in sales for over 25 years. She even "seemed" a little embarrassed. She assured me that this was not typical behavior for this salesman, and that she would surely call me back later that day after she had time to speak with him. Two and a half weeks has gone by...everytime my phone rings, I pray that maybe...just maybe...it might be her. Of course I am kidding about that. But I am not joking about the fact that this "manager" has not bothered to call me back. It seems that she really didn't care. I am a local Real Estate Agent. These people will not only NOT get a recommend from me...I will be certain to make sure that my buyer/sellers steer clear. The salesman is one thing. The manager being too busy to bother calling me back is beyond reproach. Change the name to "Worst Impressions". That pretty much sums it up. read more

After my first discussion I came to the conclusion they are not trustworthy. More so as the discussion continued, it became clear to me that their intentions were not going to work with what I wanted in a metal courtyard gate. We concluded the discussion. The conclusion was, " best that we not do business together since I didn't trust them". In my experience, it's a waste off time to schedule an appointment with First Impression Ironworks. My First Impression was a BIG BAD Impression. read more

We contracted with First Impressions on 3/16/2020 for an iron gate into our front courtyard. When installed it was great. However, within the first year the latch became jammed and you couldn't open the gate. There were two service calls for the same thing and on the third call the fellow explained that the stem that slips into the latch had been bent by the installer because their part did not fit, was too long and didn't clear the wall. His only solution was to cut the stem. Three years later that stem broke. I ordered the part to replace the old one with a few screws. The new part did not fit, had not been customized to fit my design and I am not able to cut down the stem. Their solution was to schedule service for $118. I objected to the charge, observing that their product design was flawed and required maintenance that only they could do. I had also purchased two of their gravity latches ($70) that did not work. Their response was an adamant claim that their design was not flawed (even though their own parts don't fit), the install was correct, (even though a repair would require an accommodation to the function) and they "might" consider a refund on the parts if I returned them. Their onsite service personnel are very nice. The office people behind the product are unreasonable. There are other firms who do the same thing, which we've used and had no issue with. read more

The first company in Arizona that ever had sales installation after sales after installation customer service A1. The Best ! If you plan on going somewhere else to save a couple of books not gonna mention any names like Home Depot you're out of your mind no comparison. Highly recommended first impression Ironworks read more

Gotta say, I was a little concerned using them because some of the reviews are not wonderfull. Ended up shopping 5 or 6 different security door companies for quality and price. First Impression was undeniably the best bang for the buck based on what else is on the market. They are a premium door, but you definitely get what you pay for. Lisa Rine was our salesperson and did an excellent job explaining all the different options to us and was not high pressure. Took less than one month from the time we placed the order till the door was installed and done. Installer did a great job. Did the install without doing any collateral damage. Did it in a timely manner and cleaned up after himself well. Even sanitized the door due to the virus that's going around. In the end, we have no regrets going with First Impression. They did a great job from first contact to the install and the follow up. We love our security door. Very happy customer! read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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I had an Iron front installed by First Impressions over 5 years ago. This past week the lock that was installed by them broke. I called them right away because I could not open my front door. Customer service was NO help at all, and of course dont warranty the locks. They couldn't even suggest a good locksmith. They said I should call kwikset since that was what was installed in the door. But I needed my door fixed now. So I called a locksmith and they came out and installed a new dead bolt lock. Meantime, I Called kwikset and explained what broke and they said to send them a pictures of the front, back and side plate of the lock and a copy of the receipt of the lock that was installed, which I did. They said they would send me out a new dead bolt lock and a check for $240. 2 days later kwikset replied back that the pictures of the lock I sent them was NOT a Kwikset lock... I was shocked. My contract said it was a kwikset lock installed. So now of course Kwikset cant help me and First Impressions will do nothing. I WOULD NOT recommend this COMPANY ...Go elsewhere read more

In need of an upgraded security door, I contacted First Impression Ironworks. George, the design consultant, was so patient as I was trying to decide on a door. The door was delivered & installed within the timeframe quoted & I have gotten many compliments on it. I highly recommend this company. read more

BUYER BEWARE! Great product, great sales and install folks, poor customer service and architecture. The issue I ended up having with First Impression Ironworks is that while installing the gate, the installation gentleman pointed out that the gate door would not open all the way after being installed, there was a light in the way. He was going to take down the light but noted he was not allowed to put it back up. That didn't sound right to me as this should have been pointed out during the design and architecture phase so that we could have chosen to have the gate doors open to the inside. He asked his manager to call me and after a bit of an acrimonious conversation we landed on the fact that I signed off on the design/architecture and they have a contract to prove it. She did mention that First Impression Ironworks would be happy to fix the situation, for a price. True, I signed a contract, but it is not my job to notice engineering and architecture flaws, it is the job of the company I hired for their expertise in creating and installing the gate. If I was an expert in such things, I would have purchased the gate somewhere else and installed it myself and saved a signification amount a money. But I am not an expert, I hired a First Impression Ironworks for their expertise and paid a premium for that expertise. Ultimately, the gate is in and it looks very nice though it does not function fully. BUYER BEWARE as First Impression Ironworks does not take responsibility for their blatant mistakes, they use the contract for cover and offer to help via an extra bill. There are probably 20 or 30 companies I could have chosen to do this job and in hindsight I should have gone with one of them. I would NOT RECOMMEND First Impression Ironworks. UPDATE: Rebecca, thank you for your response. I agree, the gate it beautiful but you should not be surprised by my post as I told your customer service manager that I would be giving a negative review based on my experience. You may have my credit card but I have the power of the written word. My issue is that you did NOT follow your policy regarding having a conversation about obstructions. If there was a conversation, there would have been a solution. I did NOT change my mind after the contract was signed, I was NEVER notified there was an obstruction in the first place or we would have resolved the issue. I do not wish to change the gate, nor do I wish to speak to your customer service. I simply want other potential consumers to know that First Impression Ironworks is not recommended. read more

We are very pleased with our security door . The color is so nice and my husband said the installer was nice and very professional. I'm glad our daughter referred First Impressions to us. read more

If I did this review 5 years ago when we got our first door I would have said 5 stars for sure! Now that we've moved into our second home we decided to go with them again because we loved them so much. Great service great price on time and great quality. This time around it was opposite. It's been over 6 week of waiting and finally today we got our door. Sadly it's not complete! It's missing the reef peg, we still don't have the glass door, the quality of the door knob seems cheaper, and now we have to key our own door (which we didn't have to do last time). We payed over $2000 for our door and just feel like we didnt get the quality and service to match. They sold the company back in 2017 and we can see a big difference. read more

SO EXCITED FOR OUR NEW DOOR. This was an easy and seamless process! We had been wanting it done forever and kicking ourselves for not doing this sooner. Everything was quoted and delivered just as they claimed it would be. Super friendly staff and overall amazing experience! Thank you! read more

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Gary from the design center listened to our needs and made some great suggestions. Mike the installer was very personable, he had taken the time to answer all of questions, he completed the install quicker than he had estimated. Thank you for having a professional and knowledgeable team. They are the best. Thank you David & Meredith K. read more

We purchased a front door and a back door from First Impression Ironworks. We haven't really had any issues with the front door but at the moment I regret going with the French doors out back. I was told there could be minor stucco damage from install but I don't consider this to be minor. The installers also left the project without a temporary seal before they came back to add the frame so I had to call and have them come back out between install appointments. Tons of bugs were getting into our home and our electric bill was through the roof because there was gaps all around the door. On the inside of the French doors one side looks great and was perfectly flush with the wall. The other side looked terrible (and was where some of the bugs were coming in) I asked if there was more trim pieces that went there and he said no it was finished. He did end up adding caulk to it for me but it was not what I expected a finisher product to look like. When the installers left this morning they didn't let me know they were leaving so I could look over everything. They just drove off. When I noticed they were gone I went outside to find a piece of iron left behind (hopefully it was an extra piece?) and my gate propped open. We have a pool and a neighbor child could have walked into the backyard and into the pool, or my dogs could have gotten out through an open gate. Definitely not happy with my overall experience. I spent thousands upon thousands for a project that doesn't look finished. They just slap caulking everywhere and call it good. read more

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Rebecca from First Impression responded to my reviews and it was nothing but blah blah blah. There is nothing more disturbing than to post an accurate, descriptive review and have "that" person who 's sole job is to respond to reviews on social media try their best to invalidate or shift the blame/discontent/frustration to the customer posting the review. That says it ALL. Actually, Rebecca implied that I was the problem and made it clear that my warranty had expired which was never the problem or issue. The issue was Customer Service and Quality Control and neither issue was addressed. Thank you Rebecca and I guess you are right. The customer should not be mad, disappointed, frustrated or angry that First Impression collects payment for goods with smiles and when the warranty has expired the customer just needs to figure things out for themselves. Again, great Customer Service/Quality Control and thanks for sharing a business model/response on how to not build a loyal customer base. Most companies call that damage control. Nice try. read more

My new door was just installed. It really changed the look of the front of the house and my wife and I (more importantly my wife) love it. The installer was Matt and I think his last name started with a B. Ask for this guy to install your door. Showed up early and was done in an hour. I liked him so much I invited him to do Christmas caroling at my house in a couple weeks. I am a little ways away from doing it, but I will definitely have them install my RV gate. Thanks for taking the time to read this, good luck, and Merry Christmas. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

We purchased a full framed 9' gate and a full framed security door with a screen and glass window that opens. The gate and door are beautiful and add tremendously to the look of our new home. Overall product quality is very good. Quality wise I would give them 5 stars. In regards to the process of ordering the gate, having it measured and installed. Unfortunately in our case they had the sales person do the measuring which was incorrect. When we got the CAD drawing requesting our approval I new the gate was wrong so it had to be measured again. Again they sent the sales representative who without my helping could not get it correct. This caused delays in us getting the gate and door and if I was not involved would have caused the originally delivered product to be incorrect. I would give them 3.75 stars for the gate process. In regards to the security door, the door was suppose to be a full frame door that covered the outside trim of the door. Again the measurement was off but in this case I did not catch it as I was told it was a standard door. When the security door was installed the outside frame did not cover all the trim on the original door both in length and width. This caused First Impressions to return with a fix that helped cover the width of the door but not the bottom length of the door. We excepted the fix as the security door does look great and we will paint the 1" of the original door frame that is not covered by the metal security door frame. I would give them 3 stars for the door process. Overall we like the gate and door very much and would buy them again. However, when paying 8k for a door and gate the process of measuring should be better and would resolve all of these issues. Overall our rating is calculated to 3.9 or 4 on the Yelp scale. read more

We decided on First Impression Ironworks after doing some research and are so happy we did! They are an excellent company. The entire process from start to finish was exceptional. Our door is beautiful and we get so many compliments! Shawn Frazee was an excellent sales rep. Brett was our fabricator and did an amazing job, Richard did the tech install and was great. Adam performed the inspection a few days later. He made sure we were completely satisfied with the product we received! During the entire process we were always kept totally informed. We would highly recommend this company to family and friends! read more

DO NOT BUY FROM THIS COMANY! I am a CEO of a company in Colorado and I don't like throwing other companies under the bus; however, First Impression has the worst customer service of any company I have dealt with in 35 years. Purchased an iron door ($10,000) and the packaging was truly horrendous. The iron door frame was bent, not enough screws for installation, along with numerous scratches. The door is useless. I have emailed and called this company over a dozen times asking for help, but I must be on a "do not contact" list because NO ONE will respond to our issues. They hope I will go away. News flash ... I am not going away. My advice to you: stay away. Rebecca O. Message me your email and I will send you all my information. I'd be surprised if I ever hear back from you. read more

Avoid these people. Their idea of customer service is "you are wrong we are right" and we don't care if we made a mistake. The sales person told me, no problem we do this all the time. He was over the top with how competent they were with my type of walls. Apparently there was a problem. Their solution is for me to put the latch on the outside of my gate. So when I want to go out, I need a step ladder so I can lean over and unlock it from the back side. How do you think that will look with the padlock on the outside? The customer service "Jennifer" manager's idea is "well you need to replace your wall then it will work." She refused to problem solve; just put the latch outside that's it. Just know these people are hostile if there is any issue even if the salesperson promises it all great. Do yourself a favor find another company. read more

Just recently had my security door made and installed by First Impressions. Not only is it of very high quality, the installation was also first class! I am extremely impressed and happy with my pur read more

If you want to change the entire look of your home, change the front door. We went from a double wood entry to a custom iron and glass door that had our neighbors envious in the best of ways. Ordering is a breeze. The rep arrives at your home with door color palettes, glass choices, and examples for you to draw inspiration from. Six weeks later we had our gem of a front door. The pictures speak for themselves. The install was spot on. Flawless, no mess, top notch. Some of the finest craftsmanship I have ever seen. Our only hitch was the glass vender had some quality issues which was taken care of by First Impressions. Well worth the cost. read more

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Had our French door security door installed a few days ago. This is a very sturdy and well constructed door. Eddie and his assistant were very professional, knowledgeable and all around nice guys. I was very impressed with the care they took of our home putting down tarps and had the shop vac at the ready. Definitely get the value for your money. I would highly recommend First Impressions Ironworks. read more

The technicians were polite and showed us what they were doing to stop the squeaks on our door which is now about 4 years old. The door still looks new, just needed a little maintenance. First impressions were easy to work with read more

I have used this company now twice and was very disappointed with the second usage. Not only did the "final" measurement person measure 5 of the 15 windows completely wrong. Each of those 5 windows should have had one screen, this person measured for two. Not only that, the measurements were completely off so the instillation couldn't be completed. Now I'm waiting for a correction, with holes in my window frames that were not suppose to be created, paid for window cleaning that now has been ruined, and zero compensation. They are correcting their error in creating single screens like I originally ordered which is appreciated but zero care that I budgeted for window cleaning and the ability to pay them in full. I understand human error but this is a joke! read more

Perfect solution to no security front door. This is our second custom door purchased. First Impressions has not let us down in the quality, customer service , time-frame promised or installation. Any issues we were not happy with were resolved quickly and accurately. Our installation person was quick, precise, and o time. I love our new door and you will too. Go to the showroom and even take a tour of their factory onsite. It is amazing to see how these doors are made by hand by exceptional craftsman. read more

Great end product but a painful project. The salesman came to our house and help us select a door and gate. When the installer came to put them in, he put the gate on backwards. He said the gate was made incorrectly so he had to put it on that way. The gate was made correctly but now we needed installed correctly. The was weeks of back and forth. They wanted the sent out the same installer but I refused. The also were not good at returning my calls so I had to go down to the showroom. They finally sent a competent installer to install the gate the right was so we are happy now. read more

Don't use this company unless you are willing to deal with damage. And they don't cover it. My stucco had to be repaired, and I have damage to my tiles in my entryway. Can not recommend this company. read more

We just got our new security door installed by First Impressions Ironworks. We received many recommendations for this company, and we are happy that we listened. We are so impressed by our sales person, Gary Stephenson. He made the process very easy and really took the time to explain the workmanship that goes into each door. The timeliness of choosing the door to installation was incredibly quick and quality of our door is astounding. We are so happy with our security door and we hope to enjoy for years to come. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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When we ordered with Dave everything was fine. He was eager to collect my down payment. Then when the installers came they did the best work however, there were scratches in the glass. They said oh just call customer service and they will take care of it. Jamie from customer service was the meanest and most disrespectful person I have ever met. She gave me an ultimatum while basically talking to me in her snooty tone. She said they would only repair it one time and if it wasn't good too bad! She then never answered or returned our calls. We called our project manager and he didn't help in anyway. I would never recommend this place to anyone. They do not know how to stand by their product. read more

Ever since I got my gates installed from first impression it's been a major issue poor installation poor quality they spray-painted over some hinges on my gate to match the paint after six months of being in the Phoenix sun it is faded horribly they will do nothing to help the situation I've called and left several messages over the previous month including sending in emails today I was told by Bonnie that if I'm going to place a complaint online she won't relay any of my messages well thank you first impressions for giving me a lasting one that sucks!!!!! read more

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