Absolutely love my doors. Pricey but worth it. On top of their game overall. Would highly recommend.

I have had two homes in Gilbert, AZ and I had security doors and gates installed on both. The expertise of technicians and installers is unmatched. I am an engineer and I was impressed with the exact fit and superior quality of the doors and gate. Everything looks and functions great. I highly recommend First Impressions! read more

Excellent iron door and gate company. And even better, all steel/iron used in their products is American made. Excellent service after the installation too, plus lots of choices in designs. You won't be disappointed. read more

We loved our first entry door with them in our old house that we called them up again when we moved. We worked with Ashley and the team to design a double entry door with transom above. I was able to work directly with the CAD team to quickly design the door, and submit it to our HOA. Once approved, we were able to schedule the install 6 weeks out. The install team was amazing: they were professional, courteous, and concealed the inside of our home to minimize the dust. They were able to install everything in one day. The door is gorgeous and we are SO happy. Thank you to the team for an amazing experience and door! read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

So where do I begin? Upon first request for a quote to final install and tweaks, every step of the way was a pleasant experience. I know! Not something you find often these days. Office staff were efficient in setting up appointments. Gentlemen that came out to give a quote and measure for our door and gate was helpful and informative. Tons of styles,colors, etc and he helped us through the process to our final selections. Delivery/install dates were accurate, which was much appreciated. Elon and his helper were extremely professional and provided quality installation service. At this point we thought we were done. Of course we were extremely happy with the product. We've had security doors in other houses in the past, but the supreme quality of 1st Impressions' door and gate was the best we've ever had! The final step was the final inspection which is a sign of a quality company. Kyle stopped by to take a look at the door and gate to make sure it was installed correctly and to answer any questions we might have. I told him our design on the gate left a gap just large enough for our small dog to escape. I had a iron piece that I was using for now, propping it up against the gate whenever the dog was out in the courtyard. It matched the gate perfectly. Kyle offered to retrofit the iron piece to fit the gate. A bit of cutting and two screws and it was a perfect solution. He did this right on the spot. Wow! That is truly beyond the normal expected customer service! Kyle, Elon, and all the support staff, THANK YOU! We love our new door and gate! read more

First Impression Ironworks - Gate with retrofit iron piece to avoid doggy escape! - Fences & Gates Near Me - Gilbert, Arizona

I am happy to report that I am now a satisfied customer. This is due to two very special people at First Impressions. Shannan in Customer Service, and Alan who if he had been my original installer would have spared me all of the negative posts. First impression is lucky to have these two working on their team. They cared enough to turn this experience around. These are quality doors, as I stated in my previous post. Unfortunately, I had to spend a lot of time to make sure my door was installed to my satisfaction. That is why my final rating is three stars. Thank you Shannan and Alan. Ok, so here's the update: The door I ordered was delivered and installed. The door is great quality, everything I had hoped for and why I paid 3 times the price for a security door, and chose not to go the big box store route. The installer upon completion explained that it may take a few weeks for the weather stripping around the door to give way enough, so that I would not have to pull extremely tight on the door to close it. It was tight, but the door was also sealed nicely all away around. The day after the install I realized that the the door was not flush with the frame. Prior to my install I got a call from Shannan in customer service , she was calling in advance of my install to make sure everything went well and that I was satisfied with my purchase. I thought that was a nice touch, and it was nice to have a contact just in case there were any issues. When Shannan contacted me after the install to see how things went, I told her how much I liked the door, but explained to her that there were issues with the door and sent her pictures. Shannan, promised me she would work with me to get the door installed correctly. She got the installer to come back out to take a look at the door frame and to make some adjustments. So here's where it gets really bad: the adjustments they made included literally bending the door frame, removing the weather stripping, re chalking with 2 different colors. I am now left with an extremely damaged door, with huge gaps to where I can see outside. It really is so disturbing, that the fix they put in actually looks worse than the original install. What a mess. I immediately contacted my customer service rep and notified her of the issues and sent additional photos. I was told by Shannan, that I would be contacted by this Alan guy. I am still waiting to hear from him. To be continued. read more

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Had many quotes and appointments for security doors. I ended up going with First Impressions. I felt their quality of doors and customer service was the best. I Had an appointment with Mike and he was awesome. He was super friendly, very detailed oriented, and responded quickly to my emails. It took about 3 weeks for my door to come in after I placed my order. Richard installed my door and did a great job. He was very friendly and made sure I didn't have any questions before he left. He was super quick as well. Got my door installed in about an hour. Overall I have had a great experience with this company. Will defiantly come back to them if I need another security door down the road read more

First Impression Ironworks - Jazz Door - Fences & Gates Near Me - Gilbert, Arizona

I purchased a security door from them back in March of 2018. My first impression was.. great! Friendly sales rep, fair pricing, and clear expectations. The communication was excellent as they created my door and scheduled the crew. The crew arrived at the scheduled time for install and afterwards, I had a beautiful door that kept the bugs out but let the breeze in. Fast forward two years.. this door has quickly become the favorite hangout for my dogs to snoop on joggers, dog walkers, and neighborhood kids! Recently, to my dismay, the door closer pulled right out of the frame. I called in and spoke to Nila who set up an appointment for a technician to come out. Jacob arrived at the scheduled time with a smile on his face and tools at the ready. He knew exactly what to do and fixed it so it "would never happen again". He even fixed the damage the door caused when it broke free from the closer and MADE MY DAY. He was incredible. I loved this company from the start. An experience which could have been quickly changed by how they handled my repair need two years later. But worry not.. they did not disappoint!!! Here I am with a perfect door once again. Great job First Impression, keep it up! read more

We had two doors front and back installed less than a year ago and had to call for service. I was charged 95 dollars and found out that both doors had weather stripping installed incorrectly and did not close correctly because of how they were installed. For the amount we paid for the doors I would expect better quality and better service on installing the doors. For what we originally called for that was fixed in seconds and no new screening , it came loose, the original screening was adjusted. I am not happy with this company they should back there products for at least a year without charging. read more

Ordered a security door and it has a regular bug screen that any butter knife can cut through. Called and to get a REAL SECURITY DOOR I had to pay $360 more. If they would be honest to begin with I would have gone with the other bid I received. I feel they bait and switch. Best thing is their customer service doesn't give a crap. They only want your cc number. So glad I started with the small door. I will not use them for the custom EXPENSIVE door. They lost my business. I would not hire them read more

Company reps reached out to follow up on my review and experience. They agreed that the gate was installed improperly and that they would have a follow up discussion with the persons who conducted the faulty install. The company has since remedied the faulty installation which was very much appreciated. Thank you! read more

Fantastic product sold with no respect to their customers. My first transaction with them was great. Spent $2400 on a beautiful security door. My wife and I then decided we would like a piece made to cover the window above it to match. My first tip off to look elsewhere should have been the fact it took over two weeks to get a hold of the salesmen. It shouldn't be that hard to give a company your money. We did end up purchasing the piece and we were told it would $250 to get a copy of the CAD drawing to review if we wanted to see the design before it would be produced and have the option of making adjustments as it was a "custom" piece. We did not approve the first drawing but did approve the second. After waiting for several weeks the wrong piece shows up for installation. They produced the version we did not sign off on. I will give them credit for working to get the right piece into production and rescheduling the installation promptly. But things have gone south from there. I called my salesmen to speak with him and discuss some concerns. That was over a week and two voicemail messages ago... he can't even bother to call me after we have spent over $3500 dollars with him. So I decided to call their main phone number. I have never been treated with such disrespect. First I spoke with a lower level customer service rep. Not a whole lot of respect from her so I asked to speak to a supervisor and they weren't exactly willing to put my call through. Finally I was transferred to someone who claimed to be the director of customer service who talked down to me, scoffed at my concerns and requests, twisted every single word the came out of my mouth, and has the most condescending attitude I have come across in a long time. This leads me to believe this sort of service is part of their corporate culture and par for the course. I asked to speak to yet another level up and I was told they would be emailed about the situation. but I could not speak with them. Do you think I received any communication back? Of course not. Not even an acknowledgement of my concerns or an apology. I decided to hang back at this point and wait forever the piece to be installed before saying anything further. Now let's talk about what happened when they did get the new piece made and installed. Not only did they leave a mess of stucco and installation dust all over my door but the screws had the powder coating scratched off and two of the screws weren't even put in all the way and did not sit flush with the piece. I called and they came out and fixed it quickly but still. For the amount of money you pay for the product none of the above should have happened. We had planned on purchasing a matching RV gate but would rather take our chances with a company that respects and appreciates their customers. They will not ever see another dime of my money. read more

First Impression Ironworks - Finish scratched off screw. - Fences & Gates Near Me - Gilbert, Arizona

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I'm very disappointed with the company. I purchased a quite expensive door, and the door arrived with an odd hole in the door around the lock. I was told these doors were precut prior to leaving the warehouse and the installer only does the installation. The installer did a great job, but I question the companies commitment to quality control. I had to do quite a bit of calling to get someone to help me. Always passed to another person, from the installer, from the salesperson, from the complaint I finally left with the customer service group. Why on earth the door would leave without QC is beyond me, and why they would install it with an odd shaped cut for the lock and not say anything is beyond me. The level of effort I had to give to get a cover for the door they miscut is not acceptable for the price I paid. This is the third door I have purchased from them, and this is likely the last door I would purchase from then and would look to a competitor. When I was told someone would contact me on Monday, it was not until Thursday when I emailed to complain that no one had I was told someone would be out 2-weeks later to fix their mistake (which is basically covering their bad cut). Door Cost: Fair Quality Control: Poor Customer Service: Poor Communication: Poor Management Response: Poor Update: I received a response from the owners on my issue and they offered an apology, but did not go beyond that. At least I got a follow up, but still dissatisfied with my experience. Increasing my review by one star for the reaching out. read more

First Impression Ironworks - Looks great - Fences & Gates Near Me - Gilbert, Arizona

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From start to finish this company was excellent to work with. In house consultation to install the process was smooth and zero delays. Thanks First Impression this is not one of the big box store security doors it is gorgeous. read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

everything went wrong. Order was made wrong, installed wrong.. and the customer service failed. I had a custom security door made, and after waiting over 30 days for this awesomeness I was so disappointed. The order was wrong, and my door was built incorrectly. On top of that, the installer missed the stud on install but I was able to enjoy that after they left. The screws holding the door to the house were literally falling out. After calling for repair I had to wait a week, and then they missed it again by just drilling the hole at an angle and reinserting the screw. So now the screw sticks out sideways, joy. Oh, and you have to take the whole day off for install. They claim they will call you in the morning of the install but good luck. I tried to work it out with customer service, but Jamie just didn't care. The director of sales, Pittman exclaimed she only covers sales and I would have to reach out to someone else on quality issues. Buyer beware, in these covid times. This is NOT the place to spend 5k! read more

door installed with frame to inches too short. this allowed access to bugs, snakes and lizards. first customer person was rude. requested call back from customer service manager, Jamie. no response received. was forced to pay $110 for service call for brackets to be installed to finish frame to touch the floor read more

Worst company ever! Communication and follow-up is the most dismal I've ever experienced. I highly recommend going elsewhere.

I had a great experience with First Impression Ironworks! Quick turn around after order placed, and the installer took the time to rekey lock to match household locks. The door is safe and solid! Would definitely use First Impression Ironworks again. read more

This company has provided a good product. My initial review was positive and I wouldn't change it. At this point I would like to let potential customers know the critical importance of knowing EXACTLY what you want. I told the salesman the purpose of the courtyard security door was to provide a secure place for my small dog. Nikki stood with us as we discussed the kind of security gate that would keep her little seven pound self in the courtyard, and most importantly- off the streets. Imagine my surprise when I watched her put her tiny feet in the bottom portion where she had a tiny ledge area to use to climb up. She worked her way up and over. My goodness, it's about $1,500 later I still have a dog who can escape. The important part was the response when I asked how this would be remedied. The answer: I get to spend another $350 or so to put in a screen. Murphy came today and put in the screen. He did a great job and is a very professional and talented man, as well as a great representative for this company. I looked at their website prior to writing this review, because I don't quite understand their corporate philosophy or ethics. They seem to be a great company and talk about respecting people, their employees, veteran's etc. That wasn't my experience when I asked why I was paying to fix their mistake. And I didn't hear anything about a discount for Veterans when we paid our bill. So the answer seems to be, as usual...Buyer Beware. I should have found a way to be sure the slats where close enough to keep her in because the salesman certainly didn't . He was very nice though. read more

Initially had some mix-up but the sales rep and his paperwork and also forgetting to add the stucco on the original measurements. I realize things happen but it did delay the project. After the install I noticed the sales rep had the door flipped the wrong way. The nice area was going into my dog, shed, garage and trash can area. As far as the side that was viewable from the backyard where I do my entertaining and that's showing the back of the door. Afternoon talking to customer service they said they would discount and work with me however it's going to cost me $700. Clearly the sales reps fault and the company does not want to take responsibility or accountability that they should. I wish I would have checked they had 3.5 review before I move forward with them. I now see why read more

We called First Impression Ironworks to get an estimate on 6 doors. They were very fast to respond. The salesman made a point of discussing the frames around two of the doors and said they would have to be wider to accommodate the frames. He said they cannot provide an estimate for the front door without contacting their team. No one ever got back to us on that at all. We agreed to the 5 doors and to date are still waiting on anyone to contact us about the engineering of the front door, but since it's been several weeks we will go with another company. After paying several thousand dollars an installer showed up with 5 doors; however, 2 of them were wrong and too small for the frames of the doors. One was going in the back of the house and although the frame sticks out a little, we decided that one door would be ok and we accepted it. The installer contacted the company about the other door as it left a significant gap against the top of the door and looked terrible. The salesman called and tried to get me to accept the door that he measured wrong. I told him we are not going to accept the door and if they were not going to fix "his mistake" that the installer could just bring all the doors back and cancel the job. He said they were going to remake the door and it would take about 3-5 days and someone would call us to schedule the installation. A week later someone left a message to schedule the install. Two weeks later we are still trying to get a date. Three weeks later we call again. Someone who identifies themself as a manager finally returns the call and says she's been out of the office for a week. She then proceeds to tell me they haven't done anything with the door because I have to sign a change order and pay an addition fee for the door since I don't like the frame. I corrected her immediately and reminded her that this door was made incorrectly and she should speak with the salesman. She said she did and if we want a larger frame we have to pay for it. So, instead of addressing the gross negligence with the salesman who measured the door, clearly discussed the frame issue and ordered the wrong door, they want us to pay more money for his mistake. She literally acted like this was my fault. I didn't measure the doors or the frames or ask for the wrong doors to be ordered. I did NOT request a change order because I don't like the door, I'm asking for the door to FIT THE FRAME the way it's supposed to fit and the way the salesman said it was going to fit. He literally said the door would require a larger frame. Let him pay for the mistake. We will be filling an AG and FTC complaint on this scam of trying to force the customer to pay for their salesman's flaws. The other doors that were delivered and installed are great and the installer was fantastic BUT the fact that they won't fix their mistake and are trying to charge us to correct "his" error is not acceptable. They are quick to get to your house and take your money but as many of the other reviews state, their customer service is subpar. Makes me wonder how many times they do this, let the salesman screw up and penalize the customer. Shameful! No matter what the response is the ONLY solution is for First Impressions to do the right thing and correct the salesman's mistake. read more

This company is amazing, local company for many years. Customer service is excellent, show room with nice professional assistance. Our sales lady SHawn was so helpful, polite and excellent. Our installer Allen was amazing, nice, informative on each step of installation. Love this company, will use them again and our door is so beautiful! We will be ordering a new courtyard gate to match. Love our door! Thank you First Impression Ironworks! read more

First Impression Ironworks - Love our door! - Fences & Gates Near Me - Gilbert, Arizona

I love our new security door from First Impression Ironworks. It is so nice to enjoy the weather and feel secure at the same time. We also had new gates installed and they are fantastic. The quality is and design are number one! We couldn't be happier! read more

Excellent quality and install. Good communication. Fair pricing. Definitely would recommend.

My update on my review is that First Impressions has agreed to correct the door swing issue. I appreciate their working with me and doing the right thing. The door is beautiful and I am sure we will enjoy it for years to come. Thank you to all I spoke to on this issue. read more

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Just thought pricing was high. With all the increases with materials, it just seems as if they're taking advantage of that as well. Honestly, their product seems like a great product. Just not sure it's worth the cost they're charging. read more

My parents requested that a salesman come out for a quote. I was unable to attend, but assured them that we would review any proposal together. While the salesman was there, my mother texted me very stressed out. It seemed that the pressure that he was applying, was not what they had anticipated. He told them that if they didn't agree "then and there", that the pricing he was offering would no longer be available. With that, I called the office immediately. I spoke to the manager. I believe it was Rebecca, but I do not recall 100%. At the time, I wasn't going to write a review until they had an opportunity to remedy this situation. The manager I spoke to sounded legitimately apologetic. I think that she was aware that I had been in sales for over 25 years. She even "seemed" a little embarrassed. She assured me that this was not typical behavior for this salesman, and that she would surely call me back later that day after she had time to speak with him. Two and a half weeks has gone by...everytime my phone rings, I pray that maybe...just maybe...it might be her. Of course I am kidding about that. But I am not joking about the fact that this "manager" has not bothered to call me back. It seems that she really didn't care. I am a local Real Estate Agent. These people will not only NOT get a recommend from me...I will be certain to make sure that my buyer/sellers steer clear. The salesman is one thing. The manager being too busy to bother calling me back is beyond reproach. Change the name to "Worst Impressions". That pretty much sums it up. read more

After my first discussion I came to the conclusion they are not trustworthy. More so as the discussion continued, it became clear to me that their intentions were not going to work with what I wanted in a metal courtyard gate. We concluded the discussion. The conclusion was, " best that we not do business together since I didn't trust them". In my experience, it's a waste off time to schedule an appointment with First Impression Ironworks. My First Impression was a BIG BAD Impression. read more

The first company in Arizona that ever had sales installation after sales after installation customer service A1. The Best ! If you plan on going somewhere else to save a couple of books not gonna mention any names like Home Depot you're out of your mind no comparison. Highly recommended first impression Ironworks read more

In need of an upgraded security door, I contacted First Impression Ironworks. George, the design consultant, was so patient as I was trying to decide on a door. The door was delivered & installed within the timeframe quoted & I have gotten many compliments on it. I highly recommend this company. read more

I had an Iron front installed by First Impressions over 5 years ago. This past week the lock that was installed by them broke. I called them right away because I could not open my front door. Customer service was NO help at all, and of course dont warranty the locks. They couldn't even suggest a good locksmith. They said I should call kwikset since that was what was installed in the door. But I needed my door fixed now. So I called a locksmith and they came out and installed a new dead bolt lock. Meantime, I Called kwikset and explained what broke and they said to send them a pictures of the front, back and side plate of the lock and a copy of the receipt of the lock that was installed, which I did. They said they would send me out a new dead bolt lock and a check for $240. 2 days later kwikset replied back that the pictures of the lock I sent them was NOT a Kwikset lock... I was shocked. My contract said it was a kwikset lock installed. So now of course Kwikset cant help me and First Impressions will do nothing. I WOULD NOT recommend this COMPANY ...Go elsewhere read more

Gotta say, I was a little concerned using them because some of the reviews are not wonderfull. Ended up shopping 5 or 6 different security door companies for quality and price. First Impression was undeniably the best bang for the buck based on what else is on the market. They are a premium door, but you definitely get what you pay for. Lisa Rine was our salesperson and did an excellent job explaining all the different options to us and was not high pressure. Took less than one month from the time we placed the order till the door was installed and done. Installer did a great job. Did the install without doing any collateral damage. Did it in a timely manner and cleaned up after himself well. Even sanitized the door due to the virus that's going around. In the end, we have no regrets going with First Impression. They did a great job from first contact to the install and the follow up. We love our security door. Very happy customer! read more

First Impression Ironworks - Fences & Gates Near Me - Gilbert, Arizona

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If you want to change the entire look of your home, change the front door. We went from a double wood entry to a custom iron and glass door that had our neighbors envious in the best of ways. Ordering is a breeze. The rep arrives at your home with door color palettes, glass choices, and examples for you to draw inspiration from. Six weeks later we had our gem of a front door. The pictures speak for themselves. The install was spot on. Flawless, no mess, top notch. Some of the finest craftsmanship I have ever seen. Our only hitch was the glass vender had some quality issues which was taken care of by First Impressions. Well worth the cost. read more

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We are very pleased with our security door . The color is so nice and my husband said the installer was nice and very professional. I'm glad our daughter referred First Impressions to us. read more

BUYER BEWARE! Great product, great sales and install folks, poor customer service and architecture. The issue I ended up having with First Impression Ironworks is that while installing the gate, the installation gentleman pointed out that the gate door would not open all the way after being installed, there was a light in the way. He was going to take down the light but noted he was not allowed to put it back up. That didn't sound right to me as this should have been pointed out during the design and architecture phase so that we could have chosen to have the gate doors open to the inside. He asked his manager to call me and after a bit of an acrimonious conversation we landed on the fact that I signed off on the design/architecture and they have a contract to prove it. She did mention that First Impression Ironworks would be happy to fix the situation, for a price. True, I signed a contract, but it is not my job to notice engineering and architecture flaws, it is the job of the company I hired for their expertise in creating and installing the gate. If I was an expert in such things, I would have purchased the gate somewhere else and installed it myself and saved a signification amount a money. But I am not an expert, I hired a First Impression Ironworks for their expertise and paid a premium for that expertise. Ultimately, the gate is in and it looks very nice though it does not function fully. BUYER BEWARE as First Impression Ironworks does not take responsibility for their blatant mistakes, they use the contract for cover and offer to help via an extra bill. There are probably 20 or 30 companies I could have chosen to do this job and in hindsight I should have gone with one of them. I would NOT RECOMMEND First Impression Ironworks. UPDATE: Rebecca, thank you for your response. I agree, the gate it beautiful but you should not be surprised by my post as I told your customer service manager that I would be giving a negative review based on my experience. You may have my credit card but I have the power of the written word. My issue is that you did NOT follow your policy regarding having a conversation about obstructions. If there was a conversation, there would have been a solution. I did NOT change my mind after the contract was signed, I was NEVER notified there was an obstruction in the first place or we would have resolved the issue. I do not wish to change the gate, nor do I wish to speak to your customer service. I simply want other potential consumers to know that First Impression Ironworks is not recommended. read more

If I did this review 5 years ago when we got our first door I would have said 5 stars for sure! Now that we've moved into our second home we decided to go with them again because we loved them so much. Great service great price on time and great quality. This time around it was opposite. It's been over 6 week of waiting and finally today we got our door. Sadly it's not complete! It's missing the reef peg, we still don't have the glass door, the quality of the door knob seems cheaper, and now we have to key our own door (which we didn't have to do last time). We payed over $2000 for our door and just feel like we didnt get the quality and service to match. They sold the company back in 2017 and we can see a big difference. read more

SO EXCITED FOR OUR NEW DOOR. This was an easy and seamless process! We had been wanting it done forever and kicking ourselves for not doing this sooner. Everything was quoted and delivered just as they claimed it would be. Super friendly staff and overall amazing experience! Thank you! read more

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Gary from the design center listened to our needs and made some great suggestions. Mike the installer was very personable, he had taken the time to answer all of questions, he completed the install quicker than he had estimated. Thank you for having a professional and knowledgeable team. They are the best. Thank you David & Meredith K. read more

From our consultation in the beginning with Aaron through the installation by Richard; First Impression Ironworks was helpful and provided a beautiful end product. We will be sure to refer them to all our family and friends. read more

First Impression Ironworks - Anna Belle in Copper (Front Door) - Fences & Gates Near Me - Gilbert, Arizona

Purchased a double exterior door from First Impressions (FI). We have golden retrievers so we paid for the powder coated screen so we would not have to worry about "screen" replacement. The install was excellent, the door looked great and we were initially very happy with it. About 1 year after installation the powder coating on the exterior side of the door started to rust. I contacted customer service (CS) and told them what was occurring. CS asked that I send them pictures of the door, which I did. CS contacted me and told me they could tell from the pictures that I had failed to maintain the door and if I wanted them to "fix" the rust it would cost me several hundred dollars for them to remove, repair and reinstall the doors. The problem with CS's response was she was commenting on the iron portion of the door and not the powder coated screen. The pictures I had sent CS had shadows on them, explained that to CS. The iron portion of the door looks as good as it did the day it was installed. I invited CS to send a representative out, my Ahwatukee home is approximately 15 minutes from First Impressions Gilbert location. CS, I was now speaking with the Supervisor, refused my offer and said I was wrong, she emphasized that she could tell from the pictures what had occurred. CS did not acknowledge until I pointed out to her (supervisor) that I was and had always been speaking of the powder coating. CS offered to cut the cost of repairs in half. I refused, as the doors where well within their warranty time frame. I would never purchase another door from FI. CS supervisor was unprofessional to deal with. For the cost of a FI door you would think that FI would have taken the time to look at their product and see how it had performed. CS supervisors "take" that I had failed to clean the door properly or had allowed it to get wet, we live in AZ was laughable. It is easy to speak about your Customer Service when things go right, the tell of a good company is when things might be a little off. FI refusal to even put eyes on their product is very telling. Unhappy Customer Ahwatukee Mike B read more