Went to Spectrum today to get my modem and router for new service. They made sure I understood how…read moreto set it up and were very friendly. Had me in and out very quickly.

DO NOT GO HERE. TERRIBLE SERVICE. RACIAL BIAS. GET DIFFERENT INTERNET PROVIDER OR GO TO A DIFFERENT…read moreLOCATION My experience was on Aug 10, 2026 between roughly 3-3:30 pm. I was a walk in customer to set up internet and wifi and it was a freezing store at 60° AC & mentioned it was cold. An elderly black woman told me she was waiting for 30 minutes for assistance and unattended this whole time. I perceived the wait to be long, but it wasn't. Aside from the customer being rung up when i walked in, there was one appointment and one walk in on the list ahead of me. She was here for a phone bill. I signed in on their computer touch screen, the only way to let the employees know a customer is waiting for service. I was on the wait list before her because I technically signed in and she hadn't. She didn't understand how to use it. I went to start to look for someone. She told me she tried to go up to someone for assistance on and said, "she wouldn't let me," referring to the manager, Felecia, a middle aged hispanic woman. She received no assistance or any direction on how to sign in. For 30 min. In a freezing cold store. No one came to this woman or showed her any respect until I showed up and was talking to her. I assume the manager overheard this as this is when she came by to sign the woman in. It was obvious that this was an inconvenience to the manager by the body language, facial expressions. and tone. I told the woman to go in front of me as I just got here and she'd been waiting so long and she was cold and she was elderly. She was about to leave the store and get a sweater because she was wearing a short sleeve shirt. I spoke up to the employees, the manager and the floor employee, a middle aged to elderly black man, about serving her before me and she'd been here half an hour. The employees and the manager resisted at first and claimed that they couldn't skip the line. I had to say it three times. But they can click no show and skip ahead to the next person? I said to do that but they got a different employee from the break room. That employee, D, left break early to resolve this issue and is excluded from this poor experience. She was kind and enthusiastic about helping me. The other employee serviced the woman. It took her three minutes to have her phone bill paid. after waiting for 45. She was waiting 30 min when I got there. I had only been there 15 min total. No one had any remorse for this woman or apologized or acknowledged any inconvenience or negligence. She was the sweetest, kindest stranger I met in a long time and DID NOT deserve to be treated this way. I actually cried when I got in my car because I was so upset she'd been standing there so cold so long. That's the effect my customer experience left me witnessing that! I really hate to say this but I believe the problem got solved as soon as I brought it up is because I am a white woman. I believe she was brushed aside due to her race and her age. I am appalled at this and would give 0 stars if possible. Her initials were RC. I am not exaggerating, in fact, I left out the fine details.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Howe rd cuyahiga falls used to do tech support, store now only wants to sell. Made an appt t change…read moreemail on account. He was rude, arrogant, condensrning. Told me I have to call customer support. They just sell not help. Took 45 minutes with patient man on phone to change. I only have a flip phone. Here is an idea for Verizon. Buy the elderly like a smart phone and pay my monthly bill. I will NEVER go here again and I had been there over 8 years getting phones. And tech support.

The people at this store were very nice and patient with me. My new phone wouldn't activate and it…read morewas frustrating. Ome employee that helped me out did a wonderful job . Sorry I don't know his name

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.