Eh, it was fine. Just dropping off my wifi router box to end my service with them. No complaints…read moreabout this location. It was easy enough to find, and relatively quick, although one of the workers who had an open line didn't even acknowledge me, so I assume she was not doing "customer service" on her computer. Just had to wait for two others in front of me. Relatively easy to find. Large sign out by the road, but a little confusing which of the small buildings to walk into.

The wait at this location is always a line of about 10 deep. Very entertaining though. Most people…read moreare there for the same thing, to complain about the high prices. I was glad there was a store in Elyria so I could cancel my service and return the equipment. The problem is not with this branch itself, but with Time Warner. Crazy $$$$

Spectrum is probably the worst internet anyone can get. Outages every single day. I had it in 2…read moredifferent cities and it's the same thing. I have the most Mbps internet through Spectrum and still internet spikes daily

Wonderful place, everybody was so professional and knowledgeable. Thank you Melody...great job!read more

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

ZACK was amazing! switching from one company to another is NOT easy or fun for anyone , but Zack…read moremade it quite entertaining. There were multiple employees there contributing to ensure we got the best deal when we made the transfer over and it was much appreciated. Thank you staff of Elyria Midway Mall location for making a great first impression.

While the staff at this store is great and I have never had an issue, the appearance of the store…read morehas change dramatically. While going into a business nearby yesterday, some of the windows were so dirty that you can't even see inside of the store. It's a shame that such a big corporation doesn't care about the appearance of the store.

Run from these idiots! Liars, poor customer service and too…read moreexpensive.

I have been lied to by 2 of there sales associates along with a couple people i know in elyria…read more They told me the internet would run at 100 megabits per second..... that was a lie. When they came to install it they told me the max i will get is 12 and said nobody is getting 100 mbps. Canceling service with them.

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

Worst internet anyone can ever get. I have the highest Mbps package they offer and there's outages…read moreevery single day. Not exaggerating every day. I lived in 2 different cities both locations i have had spectrum and it's absolutely dog sh

It's really not the fault of Spectrum but it is unfortunate that the spoofers are ahead of the…read moreprovider of telephone service. Here is a copy of the text I had to send to family & friends: Our landline is now disconnected. The number that begins with a 'V' that had our number as a callback number (spoofed) cannot be remedied by Spectrum. I told them fix it or disconnect it. They could not fix it. The only calls we get are sales calls. $20 a month for sales calls. The 'V' number called no fewer than 5 times so far today. The other day it was a Robocall stating that they were Microsoft and my network had been comprimised. Can you please do something before I am forced to drop the mobile number as well. It was nice to have an emergency means to contact or be contacted. Back to the stone age as it will be ruined by a few. The 'DoNotCall Registry is a joke. I have placed our numbers on it repeatedly.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...