We had tried the broadband (cable) available at our house and it was very unreliable. Found out…read morethat we were in the coverage area for NCW, so gave them a try. While not as fast as we would have liked, it was fast enough and the signal was reliable. So why do they get 5 stars? Every company should have customer service this good! I had been having trouble with our wifi, so I called them. The tech was on the phone with me for probably over an hour, troubleshooting. We were able to fix most of my problems; took care of the rest after we switched to wifi from NCW. I really wish I lived in an area where they are installing fiber, because moderate speed is the only thing I would change. Outstanding company.

From the owner: We provide high speed internet and VoIP service in rural areas to both residential and business…read morecustomers. We also are a DISH authorized retailer and specialize in PC repair.

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

They will cheat you! I cancelled service 3 days into a billing period and I have to pay for the…read moreentire month! That policy comes from their "Loyalty Dept!" Before that... I had given them every opportunity to keep my business but they would not match Spectrum's price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!

Don Crock has been my sysadmin since 1996. The best in the business. I can't say enough nice things…read moreabout the man. Top notch professional service.

We have had Armstrong internet for over a decade and would never switch to another provider again…read more We have never had interruptions in service, have blazing fast internet speeds, and have always been able to call for any questions or tests we would like done. We are a gamer household and speed and reliability are important for us. A few years ago we had an EF0 tornado on our street and the Armstrong trucks were onsite even before First Energy. The technician (Chase) that just upgraded our internet to fiber was phenomenal. Not only was he knowledgeable, friendly, respectful, and helpful, he even left me a little extra line knowing I was going to build a server rack a bit farther from the modem. I have had many internet companies in many states and would never want to deal with those again after the excellent service we receive with Armstrong.

We have slow internet here in the rural area for the high price we pay. Here they raised our rates…read moreagain without even telling us. That is ridiculous! If I had a choice for another provider. Armstrong would be gone! You need to let us seniors know when you are increasing our bills!

All the tech people have done outstanding work during the many months we have been having problems…read morewith our internet service. However, communication with the company has left a lot of to be desired. On many occasions when I called the company and entered my code , the phone goes dead and I am not connected. VERY FRUSTRATING!! Also, the recorded voice says to go online first. DUH!! I have no internet service. Please improve your phone services. I appreciate the reminder call the day before service person is to come out. However, on the day of the service I received a call at 7:40 am that the technician was "on his way and will be there shortly ". Then at 7:50 am I received another call reminding me I have an appointment "between 8:30 and 10:30". The tech arrived at 8:30 am. I also left a message with a person I talked to that I would like to to speak to a supervisor. She said she would leave a note in my file. No one called back. Tom Ohradzansky

The absolute worst Internet provider I have ever had going back to dial up over an acoustic modem!…read more Totally unreliable I am continuously accessing their website using my cellular network to reset the connection. I frequently lose connection and their customer support does absolutely nothing to assist. I travel a lot and as soon as I can find some time to stay home, I'll replace them with a new provider. Use them at your own risk. I would give zero stars, but I have to give at least one!

Terrible. Tv frequently reboots .. parts of conversations are constantly cut out, screen freezes…read more. Same with the phone ... We have to change providers.

I work from home and my Spectrum internet constantly loses connection. Today again it went down…read more Today I spoke with a Spectrum rep and again complained this has been an ongoing problem for several weeks. He checked my outages and said there were none at my home. Liar. Her checked again and said Yes, ongoing outages due to "work being done in the area". DO NOT use Spectrum. They constantly raise your rate and the service gets worse.

The worst customer service I have ever received. My credit…read morecard expiry ran out, so they emailed me they needed to update my card. I wrongly assumed I could email them the new expiry date. Instead of replying that they can't update it that way, they canceled my internet. BTW I spent a good two hours monkeying around trying to fix it on my end before I gave in and called for support, to find out I had been canceled. When I called to give them a new card and state that if this was communicated to me I would have called with the updated information. Instead I had a extremally ignorant woman over talking me and putting me on hold so I couldn't have my say needless to say that didn't end well. The only reason they are in business is because rural communities had no other choice. Thank GOD, for Cogeco Cable! Their tech support is any better, numerous times I have called about slowness, or not connecting. There first response is it's your issue not theirs. If you aren't tech savvy they have their customers dazed and confused on how to proceed. When 99% of the time it's on their side. One more month of this and I am free of Wave Direct.

TL:DR; a mixed bag…read more Was sold and purchased 25 Mbps down, 3 Mbps up. Initial speed tests were not good. Extremely variable; often times no faster than 4 Mbps down, and less than 1 Mbps up. I noticed that I seemed to max out at 15 Mbps down and 2 Mbps up. WaveDirect have a package that matches this service profile. I thought that was too coincidental. I inquired, and sure enough, I was on their 15/2 service and was told this was the maximum they could provide at my location. I work from home, and like many others these days, I spend a majority of my time on Zoom and Teams calls. Upstream is important. I complained, and they modified my profile to provide up to 3 Mbps up as a compromise. They couldn't provide more on the downstream. During regular casual use (YouTube, web surfing, etc...), it was *okay*, not great. Very inconsistent. Wildly variable ping times. Sometimes I could cloud game on it (Google Stadia), but usually, it was too pixelated and laggy to be able to. Whenever it rained heavily, service would be knocked out. In the mornings and evenings speeds were *very* slow; 1-2 Mbps down at times, less than 1 Mbps up. When I was able to start using the connection for work, it was again, choppy and inconsistent. Most of the time it would be fine (but not fast), often times borderline unusable (choppy audio, freezing video). Once my 1 month trial was up, I asked if they could extend it by a week because I hadn't had much time living with it for work purposes. I was told no. Reluctantly, I decided to sign a one year contract for $99 rather than pay the $199 no-contract fee. Contract terms were also confusing; I was told this, first: An immediate cancellation-2 Year/Full penalty when committed is $450 (Under a Year/If paid within 2 weeks can be reduced) ** Complete Under One Year = Cancellation Fee of $200 ** Complete One Year = $50 I found this slightly confusing, so I asked for clarification when agreeing to continue service. I was then told they had changed things to $15/month for each remaining month in your contract. That was a factor in choosing to sign for one year. The next 6 weeks weren't great. My router (eero) runs a speed test almost daily, so I had a running log of performance. 5/2 was the average. There would be good days where it hit 14/3 or 10/2, but there were far more days of 4/1 or even 3/1. Steaming video services would buffer frequently. I reduced quality settings in every streaming app that I could. Storms are frequent in this area of Canada, and we would have outages that would often last 5-10 minutes. I decided to call WaveDirect to cancel. I asked if any accommodation could be made on the cancellation fee, as it just wasn't working out, and I had expressed concerns before. I was told it would be $450, which contradicted what I was told when I signed up. Then I was offered the $15/month for the remaining contract term (11 months). They informed me that because I hadn't called to complain about service outages, they couldn't compromise on the fee. Frankly, I would have been calling them almost daily. When I did have to call technical support to authorize my personal router (twice), no one ever answered the phone. I had to leave a message and they would eventually call me back. I never received any response to my text messages either; a newer option they advertise on their recently revamped website. WaveDirect was a mixed bag of mostly average, somewhat acceptable service, with frequent service disruptions, inconsistent communication and somewhat misleading business practices. I feel like they did their best as far as the actual *service* goes, given technology constraints, but they could improve the other areas of their business a little bit, too. I would only recommend them if you're okay with the above, or if you literally have no other option. If you're a casual user who isn't relying on the internet for virtually everything (work, entertainment, etc...), they may suit you just fine.

Spectrum is probably the worst internet anyone can get. Outages every single day. I had it in 2…read moredifferent cities and it's the same thing. I have the most Mbps internet through Spectrum and still internet spikes daily

Wonderful place, everybody was so professional and knowledgeable. Thank you Melody...great job!read more