This review is for the customer service that I received from Victoria and JP! It's so hard to find…read morepeople that follow up and follow through with what they say they're going to do. It's speaks volumes to the professional integrity that they have. As frustrating as my process has been moving my service over to them they didn't miss a beat.

Hoping that someone will help. I have been on the phone with Verizon since 11:00 a.m. and been to…read more3 stores. For some reason our phone service was arbitrarily disconnected without reason. Myself and my family, which includes toddlers have been cut off, without explanation. They refuse to release the lines so that I can at least go back to the previous vendor. My work and my families' work and lives have been impacted. We are currently cut--off. I have called and called for the last 6 hours. No one has a complaint phone number, no corporate number, no appeals process no nothing. So my family are unable to communicate or get other phones. Is there anyone who is able to assist. This is totally absurd.

i used this company for my tv and they were great! super easy install!read more

From the owner: With 40 years' experience we do installations and service DIRECTV, Dish Network, STARLINK, Hughes…read moreNet, Internet, SONOS, security cameras, install TV,s, plus Local off-air antennas.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

We've spent years settling for an ISP that couldn't back up their promises regarding speed and…read morecoverage, and who provided unhelpful or non-existent customer service. So, when planning the move to our new home, we knew we wanted to keep it local and step up our internet experience to include fast, reliable coverage throughout our entire home, 24/7 security and monitoring, and a customer service department that knows who we are and what products we have should there be a problem. Enter Proper Access! From first contact to determining what our needs were (as well as a few wants!) to scheduling and installation, the team at Proper Access has well-exceeded our expectations. Their professionalism and attention detail is unmatched. These gentlemen did the leg-work and took the time necessary to ensure we have fast, reliable fiber access with no dead zones. They have also made it a point to ensure we don't feel like just another income stream. If they keep this up, I'll have to invite them over for Thanksgiving! And guess what? Our monthly bill is no more than what we were paying Spectrum for their supposed high-speed access. Don't hesitate to call Proper Access for your residential internet access needs!

From the owner: NEO's premier internet service. The best customer support, ultra-fast, secure WiFi. Ditch your…read morediscount internet provider.

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

Don't go to this T-Mobile the guy Shaw Will up sell you and…read morelie to you about the bill and the manger mike don't care really care Shaw told me my bill would be 225 for 2 iPhones 14 and iPad look at bill it say 307 bucks had go to another location to get my bill lower and call corporate than when I wanted to return the iPad Told me I have pay the restocking fee which was 75 bucks when I payed 75 for iPad yeah just don't go here for your T-Mobile needs give them zero if could

Poor cell signal service. Customers service department is a nightmare to deal with. One rep will…read moresay one thing and then when that doesn't change anything and you have to speak to another rep all of a sudden things cant be done that way. Canceled service back in Feb of 2023 after almost a year of trying to get thing corrected and are still being billed for equipment that was sent back via mail in Feb that they cant find any info on due to it being lost in the U.S. Mail and are being told that there is nothing they can do to fix the bill for equipment because they cant see any movement on there end even though they had done in it in the past for cell phone due to the poor service and canceling contract early after fighting for over an hour. To make a long nightmare short without writing a novel would not recommend for my worst enemy.

All the tech people have done outstanding work during the many months we have been having problems…read morewith our internet service. However, communication with the company has left a lot of to be desired. On many occasions when I called the company and entered my code , the phone goes dead and I am not connected. VERY FRUSTRATING!! Also, the recorded voice says to go online first. DUH!! I have no internet service. Please improve your phone services. I appreciate the reminder call the day before service person is to come out. However, on the day of the service I received a call at 7:40 am that the technician was "on his way and will be there shortly ". Then at 7:50 am I received another call reminding me I have an appointment "between 8:30 and 10:30". The tech arrived at 8:30 am. I also left a message with a person I talked to that I would like to to speak to a supervisor. She said she would leave a note in my file. No one called back. Tom Ohradzansky

absolutely terrible company. I have several houses all have connection issues. when you request…read moreservice it's always several days of waiting before service is restore. all center is not USA based. highly disappointed. unfortunately only isp in Carmichaels pa.

I went to my local Verizon store where the employee had no desire to help me. I left and drove to…read morethe Solon, Ohio store. I was greeted by a smiling young man named Quan. He was welcoming and friendly. He helped me with a new plan, a new phone and a case. He was very patient and kind while I was asking 75 questions! He has great communication skills and is very knowledgeable. He was clear and concise while explaining everything. I was impressed with how professional and focused he was while multi-tasking. He provided excellent customer service. He has an amazing personality and is a true asset to your company. A BIG A++++++++ for customer service

My sister's phone was not taking incoming calls. I called the Verizon store's number which was no…read morehelp, and I didn't have an appointment. I drove to the store anyway, and a tech was going car to car talking as customers were not allowed in the store. Shopping was online, and then curbside pick up. I talked to the tech. The tech thought that the SIM card may not be connecting incoming numbers. I would need to have my sister and her phone with me for service since I was not on the account, as there are passwords. So now I have a plan. Everyone I saw were wearing masks.

Immoral unethical business…read more Sales reps will sell you whatever they want in the system to many customers to get extra commission on phones and internet "plans" just to make more money and you end up paying more than what you signed up for. then when you want to cancel you have to speak with the managers under the owner of the company just to get anything actually changed. then you go back to the bill review a month later to see that nothing is actually changed anyways. then you find out that all their reviews are fake and the only real ones are hard to find. it's like the Internet services by the mafia.

This company has as much business ethics as Donald Trumpf! Sold my home and was going to switch to…read morea new address, I was into the first day of the month and they don't pro-rate so i lost $190 for zero service! No exceptions! Well congrats, you people can choke on a big one, You Suk!

Spectrum Store centrally located on Chagrin Blvd in Beachwood. It's a convenient stop while you're…read morerunning errands in the area (plenty of retail stores nearby) or dining in the area. It's also in very close proximity to the highway. I found myself at this store after deciding to discontinue my relationship with Spectrum after 8 years (!). I stopped in to drop off my Internet equipment. AMBIANCE: Sizeable store with limited phone inventory in the center of the store, lounge area, and checkout. I was surprised to see that the lounge area even has a big screen TV with sports. The decor is very simple and the store looks too large for what's inside. SERVICE: While I had my fair share of negative interactions with Spectrum, this was probably the most pleasant. Transactional but cordial. I quickly presented my equipment, it was verified, my ID was checked, and I was quickly on my way. PARKING: Shared plaza parking lot. Plenty of parking available. I won't be returning to this store since I'm no longer Spectrum customer. I would recommend this store to anyone who is. The service is quick and pretty nice.

We saw several employees when I opened the door for my sister, then I went to park the car. Three…read morestars (or less) for lack of greeting and not coming up to my disabled sister who has difficulty walking. She has been a customer for years. When she got to the desk Nate asked for her a chair, and was very patience checking on her account and answering her questions. Ask for Nate.