This review is for the customer service that I received from Victoria and JP! It's so hard to find people that follow up and follow through with what they say they're going to do. It's speaks volumes to the professional integrity that they have. As frustrating as my process has been moving my service over to them they didn't miss a beat. read more

Hoping that someone will help. I have been on the phone with Verizon since 11:00 a.m. and been to 3 stores. For some reason our phone service was arbitrarily disconnected without reason. Myself and my family, which includes toddlers have been cut off, without explanation. They refuse to release the lines so that I can at least go back to the previous vendor. My work and my families' work and lives have been impacted. We are currently cut--off. I have called and called for the last 6 hours. No one has a complaint phone number, no corporate number, no appeals process no nothing. So my family are unable to communicate or get other phones. Is there anyone who is able to assist. This is totally absurd. read more

I came to buy a new phone and had to spend over 2 hours dealing with slimy gimmicks. The sales person goes "back", disappears for 15 min, comes back with " an offer". I reject, ask to bring the new phone, he goes back again, comes back with another something, but not the phone. Horrible experience, reminded me of buying a car. I would have ordered it online, but my phone was broken, so I could not sign in. It's obviously established sales practices. Avoid, save your time and buy online if you can! read more

It's a long process to get a new phone. While they were transferring data from my old phone, i did some errands and shopping at the plaza-- which was convenient. I came back and was able to leave with my new phone. However, once at home, I was not able to access several functions -- including email. So I went back at the end of the day and a new rep helped me -- she was great, and we got everything resolved in a half hour. Oddly --the other reps that I had worked with earlier in the day ignored me when I walked in later in the day... no eye contact or when the new rep tried to follow up with them, they said they didn't know who I was. Weird approach. I get that it was busy and the end of the day -- all you have to do is acknowledge that. Also, before sending someone off with a new phone, perhaps make sure everything is working -- it would save everyone a lot of time and make it a much more favorable experience....because otherwise, a lot of things were done well. read more

The sales reps at the Pinecrest location are deceitful. I have a business account and 2 of us on the account needed new phones. We were told if we added another line to our account we would lower our monthly fees. We questioned this and were assured that there is no cost to adding another line and that it would save us money. When I finally saw my bill I found a $40 monthly charge for this line. When I called to complain the supervisor told me that not only were they charging me a monthly fee, but in addition they were charging me for another Iphone which I did not order or receive. I was also told I was entitled to a promotion of 50% off of a new apple watch, later to find out they were charging me full price for the watch plus a fee for service. They are liars! I plan to change my phone service to a more reputable company. read more

Walked in to combine husband and wife's Verizon account into one account and upgrade phones. After 1 hour of waiting, the employee came back with our "deal" which added $150 over the base Ultimate package (so $300 per month). He had added a ton of extras we never asked for and to remove each one took another 10 minutes. Finally we gave up and left with no phones and no account combination. Ten minutes after entering the Apple Store up the street, we left with two new iPhones and the account combined. Why can't a Verizon store do this??? read more

There's no way that this store & the Mayfield Heights store are the same company. Tierra was wonderful. She listened without cutting me off. She couldn't solve my problem but got her manager in no time flat who also couldn't help. However she was able to get someone from corporate on the phone with me in minutes. Unfortunately, that guy kept talking over me also but finally put his supervisor, Curtis, on the phone who stopped talking & listened & said oh you're right there shouldn't be a downpayment on anything that's free. Thank you Tiera & Curtis for solving my problem. I hope you both get raises, promotions or at least acknowledged for retaining a 13 year customer. Guess I spoke too soon. Curtis was supposed to call at 4:30 to complete the correction, it's 5:06 & no Curtis. We'll see what next months phone bill looks like. read more

We arrived for a 6pm appointment we made three weeks ago only to find the door locked and the manager on duty said they were closed for an "undisclosed reason". There were four customers in there with the door locked. we had planned to bring our daughter there for her first phone on her birthday. why didn't we receive a text that they were closing instead of a confirmation that our appointment was still on? We drove 10 miles for this. Totally unacceptable and the worst customer service. 20 year business clients that will never use this store again. read more

Horrible customer service at the Pinecrest location if you arrive after 6pm with no customers in the store if you don't have an appointment. They will turn you away and watch the clock until 7 until it's time for them to leave. They have no sign on the door to say that you have to make an appointment after 6pm. Horrible policy for working people and absolutely no consideration. I asked for the manager. He gave me a supposed store Manager named Sarah H. who was absolutely no help either and probably a fake friend because it took him way too long when I asked for his manager information. All the time he took he could have fixed my phone and he didn't have an email address for her. Come on I pay way to much money for this crappy service which is something they used to pride themselves on. read more

I had a terrible experience at the Verizon store at the Pine Crest Mall location in Orange Village, OH. I have tried to contact corporate ten times within two days and to no avail. No one answers the phone at any of the corporate numbers. The customer service is reprehensible. Eric, the manager, was rude and disrespectful. He proceeded to talk over me while I was trying to explain my cell phone issue. Customers were not wearing masks which is against Verizon store policy. That is just part of my horrible experience. I am trying to find a valid corporate customer service phone number and email to send my two page letter to regarding my terrible experience. The customer service is reprehensible. I am trying to find a valid corporate customer service phone number and email to send my two page letter to regarding my terrible experience. I just saw other complaints about Verizon. When are these issues addressed? What is the valid corporate phone number? How can you get help? read more

Worst customer service. The salesman James did absolutely bare minimum to help out. After about two hours of trying to activate a phone, he gave up and said "I did everything I can, can't help anymore" and sent me away without a working phone. Never would go there again because of this one individual salesman who shouldn't even work in customer service read more

I have had some great experiences getting help with my phones & services at Verizon stores, and even this store. But yesterday my sister did not have such a great experience just picking up a phone, but it was Black Friday, so that was a potential reason. But when we went in today, while the service was friendly, they did the minimal and that was it (and it was't very crowded). It was fine, but not what I've come to expect from Verizon. I will try other branches before revisiting this one. read more

Worst Verizon branch. I've never seen such customer service. They associates will never follow up with you even if they will promise.

We were away from our California home and my wife's phone got fried due to water damage. So I went into the local Verizon store to have them assist me with the insurance from Asurion. Tech Greg was GREAT assisting me with the difficult Asurion folks and getting me a new phone on the way. He was patient and knowledgable and good to work with. Two days later, after receiving the replacement phone, I went back to this store and had the pleasure of working with Meredith, who re-programmed the new phone with all of the old Apps and the new Apple updates. I do not like dealing with wireless phone stores and staff, because customer service is often poor, rude or incompetent. But it is clear that management and staff at this store in Beachwood, Ohio understands the concept of GREAT customer service. WELL DONE and THANK YOU ! read more

If I could rate 0, I would. Horrible customer service. The sales rep was so rude and treated me like I was an idiot. When I informed him that he was rude, he got loud with me asking how he was rude to me. He refused to look at my phone to give me a trade-in price and told me to go to Apple. Considering leaving Verizon after 10 years due to this experience! read more

Long time business account, close to 20 years. This last time upgrading will probably be the end of using Verizon. This store lost nearly 600 pictures in the transfer from my old phone to the new one. Total NEGLIGENCE !!!!! read more

Bryan should get a raise for excellence in customer service he solved every single issue easy and complicated that I had within a very short time read more

Redownloaded yelp just to say I had an amazing time here, forget the name of man who helped us but he was amazing also, there is a Whole Foods across the street and i had an incredible time there as well - long story short this Verizon store is authentic and not to be missed!!! Pls tell them hi from me if u go read more

Understaffed - long wait times, only 2 places to sit. Be prepared to stand for a long time for anything past checking in

A thank you and shout out to Mr. Dan K (sorry, I lost his business card but his last name begins with a K). I had recently bought sim cards for the phones of visiting family. The cards were purchased at a Verizon store near my home in Washington DC. After checking the IMEI numbers to make sure the sim cards and my family's phones were compatible when I purchased them in Washington, I brought them to Cleveland where I was meeting my visiting family. We decided to take the sim cards and phones to the closest Verizon store so we non-techies could get help in installing the cards properly. Mr. Dan K. discovered that none of the sim cards would work in the various iPhone and Samsungs belonging to my family members and spent a good half hour or more testing the cards and phones, calling Verizon staffers customer service lines to discuss the problem, and trying to find a resolution to the issue. His patience, care for the customer, and knowledge about the products and procedures was outstanding. read more