Service is poor, lot of buffering with the internet and you call and they don't fix the problem.read more

We had Spectrum business service and when we cancelled the service because we were moving and they…read morewere unable to run our final bill on autopay for some reason, they never contacted us. They just sent us to a debt collector. We never received a paper bill, an email or a phone call. Their service in our area wasn't that great anyway, but this has been a waste of our time and looks bad for our business.

T-Mobile store in South Euclid is corporately managed store, not an authorized retailer. In theory,…read morethis means that you can complete various transactions and receive better support. In practice, the experience is lacking. PHONE INTERACTIONS: Prior to coming to this store, I did not have a great time becoming T-Mobile customer. On average, I spent around 3 hours on the phone setting up service and completing other transactions either corporate. During the process, I called this store in South Euclid about purchasing a new phone. They were very dismissive and sent me to corporate. After the setup was complete, corporate sent me back to the store to mail back my phone (trade-in) for added convenience. I wish that I chose another location or sent it via another service. STORE EXPERIENCE: I arrived at the store and immediately serviced which was great. The employee assisting me couldn't have been more disinterested in my transaction. He was heavily leaning on the counter, watching TV show episodes on his phone, and eyeing attractive customers during my transaction. During my interaction I had no idea what was going on and the status. There were no words exchanged and no opportunity to ask questions. I observed other staff very openly rolling their eyes at customers. It is in no way a good customer service. I found the experience to be strange. STORE: The store is centrally located in a plaza on Cedar Road in South Euclid. It is easily accessible from South Euclid, Cleveland Heights, and Beachwood. It's right down the street from the highway if you're traveling. The parking lot is spacious but hard to navigate. There are "no entry" signs to the main road (Cedar) and other parts of the parking lot. The plaza contains other big retailers and some restaurants in case you need to run a few errands. The store is clean and well stocked. I was surprised that even mostly sold out iPhone 17 cases were available at this location. Overall, this is not the store that I'll be returning to. While it's clean and centrally located, the service is very disappointing. I'll visit another store in the future and hope for better experience.

Yesterday afternoon, I had a wonderful customer service excellence at Verizon Wireless in South…read moreEuclid (Cleveland). DJ was very helpful and the entire staff was welcoming and friendly. My needs were satisfied. DJ was the epitome of professionalism.

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

All the tech people have done outstanding work during the many months we have been having problems…read morewith our internet service. However, communication with the company has left a lot of to be desired. On many occasions when I called the company and entered my code , the phone goes dead and I am not connected. VERY FRUSTRATING!! Also, the recorded voice says to go online first. DUH!! I have no internet service. Please improve your phone services. I appreciate the reminder call the day before service person is to come out. However, on the day of the service I received a call at 7:40 am that the technician was "on his way and will be there shortly ". Then at 7:50 am I received another call reminding me I have an appointment "between 8:30 and 10:30". The tech arrived at 8:30 am. I also left a message with a person I talked to that I would like to to speak to a supervisor. She said she would leave a note in my file. No one called back. Tom Ohradzansky

absolutely terrible company. I have several houses all have connection issues. when you request…read moreservice it's always several days of waiting before service is restore. all center is not USA based. highly disappointed. unfortunately only isp in Carmichaels pa.

i used this company for my tv and they were great! super easy install!read more

From the owner: With 40 years' experience we do installations and service DIRECTV, Dish Network, STARLINK, Hughes…read moreNet, Internet, SONOS, security cameras, install TV,s, plus Local off-air antennas.

This has gotta be the worst cost:performance ratio I've ever gotten from an ISP. The speeds they…read moreadvertise are blatant lies. Zoom calls are constantly dropping. Unfortunately, they're the only fiber ISP servicing my apartment. I'm seriously considering getting mobile internet instead.

Its almost a year later and I wanted to update that this is still one of the top purchases for my…read morehome I've ever made. If you CAN get Snip in your home, you SHOULD. After cutting the cord, I was able to get rid of all the clunky equipment wastefully consuming energy and save a serious amount of money from ditching expensive big brand cable and internet. I'm now using high-speed internet for my work from home needs and watching live TV through Hulu Live TV. I just have a TV and an Apple TV now. Everyone is always so shocked we're watching TV through the internet because it's fast, carries all the same features and is HD. Sure, once in a blue moon it buffers, but its a nearly perfect service. It also feels good to support a local company with local people. I can also count on them to send my monthly invoices in a timely manner via e-mail and I never have to chase them down for a receipt. I have never had to call a technician even ONCE. That should tell you everything!

We've spent years settling for an ISP that couldn't back up their promises regarding speed and…read morecoverage, and who provided unhelpful or non-existent customer service. So, when planning the move to our new home, we knew we wanted to keep it local and step up our internet experience to include fast, reliable coverage throughout our entire home, 24/7 security and monitoring, and a customer service department that knows who we are and what products we have should there be a problem. Enter Proper Access! From first contact to determining what our needs were (as well as a few wants!) to scheduling and installation, the team at Proper Access has well-exceeded our expectations. Their professionalism and attention detail is unmatched. These gentlemen did the leg-work and took the time necessary to ensure we have fast, reliable fiber access with no dead zones. They have also made it a point to ensure we don't feel like just another income stream. If they keep this up, I'll have to invite them over for Thanksgiving! And guess what? Our monthly bill is no more than what we were paying Spectrum for their supposed high-speed access. Don't hesitate to call Proper Access for your residential internet access needs!

From the owner: NEO's premier internet service. The best customer support, ultra-fast, secure WiFi. Ditch your…read morediscount internet provider.

If I could leave a negative I'd definitely do that. The reason i even found this website is because…read moreI am trying to find ANY other provider in my area besides Spectrum. I pay a sh*t ton of money for crappy service. My internet goes out more than I do. I have an autistic child that uses his tablet as a calming device but how do I explain to him that the WiFi won't be on for several hours for absolutely no reason because we have random outages when the weather is perfectly fine. As soon as another provider comes in my area I'm gone spectrum so count your days!!

Spectrum internet in Cleveland Ohio is Horrble! I make a living as a medical provider at home…read more Internet outages for prolonged periods of time occur at least five times a year. I am switching to another provider.

I was switched to u-verse internet and home phone without being given a choice, and the cost…read moreincreased. Then for a couple months, I was getting 2 bills, one for the service I was getting before the switch, and one for the new u-verse. So I was being billed for the same services twice (internet and home phone) at 2 different prices. I took the matter to a supervisor and they fixed the problem immediately, the double bills stopped immediately, and they even refunded some of my money for the trouble. And even though the new u-verse cost more, they gave me a discount for the first year. Their excellent customer service made all the difference.

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.