5Star service all the way around. Great experience with Huffman Information Technology Services…read more They mounted 3 TVs and the results are fantastic. Ashley the technician was punctual, professional, and made sure everything was perfectly level and secure. He was respectful of our space, cleaned up after the job, and explained everything clearly. The setup looks clean and polished--exactly what I was hoping for. We highly recommend him for anyone looking for reliable and high-quality services!

From the owner: We are a mobile IT and computer support company servicing Summit County and surrounding areas. We…read morespecialize in: building custom networks with Ethernet and Wi-Fi; designing / installing security camera systems; hanging your TV / projector & screen and setup your audio system; install and setup your video doorbell, smart thermostat, smart locks, speakers, displays, hubs, home security systems, cameras or other smart device. All for your home or business.

False advertising and deceptive pricing! Door to door sales lie to get you to switch with cheap…read moremonthly price offers and guarantees that aren't honored! We were billed $300 dollars for 3 months of gig internet that was sold to us at $35 dollars a month!??? Customer support was condescending and rude when we called to find out why they stole $300 from our accounts for auto billing and offered $10 dollars in make ups!?? Don't believe a word these con-artist spin. Slam the door in their faces if they come around and keep a bowl of rotten eggs on your porch for these internet thieves!

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

I canceled my service with Spectrum and returned my modem. I have USPS proof of return AND an email…read morefrom Spectrum confirming they received it. Despite already confirming receipt in writing, Spectrum continued to claim the equipment was not returned and refused to correct their records. Even worse, they refused to resolve the issue in writing, insisting on phone calls instead -- even though this is a simple correction on a closed account and already documented. I have now made four attempts to fix their error, provided all proof multiple times, and still have not received written confirmation that my account reflects a $0 balance. This should have been resolved immediately after they confirmed receipt. Instead, I had to file complaints with the BBB, FCC, and Ohio Attorney General. Because of this experience, I will not do business with Spectrum again. With 5G home internet providers and other alternatives widely available, there is no reason for customers to tolerate this kind of treatment. Completely unacceptable.

Came in to drop off cable boxes and have been waiting over a half hour !!…read moreOnly 2 people working and there is 12 people waiting and some are walking out I probably will too This place is a joke

DO NOT GO HERE. TERRIBLE SERVICE. RACIAL BIAS. GET DIFFERENT INTERNET PROVIDER OR GO TO A DIFFERENT…read moreLOCATION My experience was on Aug 10, 2026 between roughly 3-3:30 pm. I was a walk in customer to set up internet and wifi and it was a freezing store at 60° AC & mentioned it was cold. An elderly black woman told me she was waiting for 30 minutes for assistance and unattended this whole time. I perceived the wait to be long, but it wasn't. Aside from the customer being rung up when i walked in, there was one appointment and one walk in on the list ahead of me. She was here for a phone bill. I signed in on their computer touch screen, the only way to let the employees know a customer is waiting for service. I was on the wait list before her because I technically signed in and she hadn't. She didn't understand how to use it. I went to start to look for someone. She told me she tried to go up to someone for assistance on and said, "she wouldn't let me," referring to the manager, Felecia, a middle aged hispanic woman. She received no assistance or any direction on how to sign in. For 30 min. In a freezing cold store. No one came to this woman or showed her any respect until I showed up and was talking to her. I assume the manager overheard this as this is when she came by to sign the woman in. It was obvious that this was an inconvenience to the manager by the body language, facial expressions. and tone. I told the woman to go in front of me as I just got here and she'd been waiting so long and she was cold and she was elderly. She was about to leave the store and get a sweater because she was wearing a short sleeve shirt. I spoke up to the employees, the manager and the floor employee, a middle aged to elderly black man, about serving her before me and she'd been here half an hour. The employees and the manager resisted at first and claimed that they couldn't skip the line. I had to say it three times. But they can click no show and skip ahead to the next person? I said to do that but they got a different employee from the break room. That employee, D, left break early to resolve this issue and is excluded from this poor experience. She was kind and enthusiastic about helping me. The other employee serviced the woman. It took her three minutes to have her phone bill paid. after waiting for 45. She was waiting 30 min when I got there. I had only been there 15 min total. No one had any remorse for this woman or apologized or acknowledged any inconvenience or negligence. She was the sweetest, kindest stranger I met in a long time and DID NOT deserve to be treated this way. I actually cried when I got in my car because I was so upset she'd been standing there so cold so long. That's the effect my customer experience left me witnessing that! I really hate to say this but I believe the problem got solved as soon as I brought it up is because I am a white woman. I believe she was brushed aside due to her race and her age. I am appalled at this and would give 0 stars if possible. Her initials were RC. I am not exaggerating, in fact, I left out the fine details.

Nice thing about spectrum I don't have to host cavs games at my place the guys know I've got…read morespectrum and too iffy to work crappy equipment

If I could leave zero stars I would. I have been with spectrum for several years for internet and…read moremobile. I have constant problems with customer service. I have three different times placed orders for ​a phone upgrade. It takes 3-4 1/2-1 hour calls to get things handled. The orders are frequently cancelled without reason, even though all payments were completed and paperwork signed. Then, I get the order re-done, and it is canceled again. With nothing sent to me to tell me it is canceled. The website and the app have completely different information than what I am told on the phone, and each person I talk to tells me something different than the previous person...sometimes on the same call. I most recently had two orders cancelled on the galaxy z fold 8, which I had pre-ordered, each time I had to call in several times to do it...it was to have been delivered today,but it was inexplicably cancelled and they were not able to do the order again. Now I have to wait 2-3 more business days to call yet again to determine why this is happening and to see if the order can be redone. Meanwhile,my billing statement shows that I owe over $2000 on my existing phone, which clearly reflects the new phone, as .y old one is paid off. I am FED UP. ​i am tempted to cancel everything and go elsewhere.

Today my family and I had an appointment scheduled to install a fresh new service (new house)…read more Unfortunately, our technician (Gavin) never showed up and claimed he did. We know this is incorrect as my mother stood outside waiting for the technician this morning, (during the allotted time for the appointment), and no spectrum vehicle ever showed. I mean NOT A SINGLE utility vehicle in the cul-de-sac. Now we are going another weekend without any services. Spectrum dispatch offered no help (besides a reschedule), claimed they were "busy" (go figure). So, I guess look out for technicians who claim they show up but never do? Maybe hire some better technicians and stop blaming the no-show on valued customers. Wish I could leave 0 stars.

Howe rd cuyahiga falls used to do tech support, store now only wants to sell. Made an appt t change…read moreemail on account. He was rude, arrogant, condensrning. Told me I have to call customer support. They just sell not help. Took 45 minutes with patient man on phone to change. I only have a flip phone. Here is an idea for Verizon. Buy the elderly like a smart phone and pay my monthly bill. I will NEVER go here again and I had been there over 8 years getting phones. And tech support.

The people at this store were very nice and patient with me. My new phone wouldn't activate and it…read morewas frustrating. Ome employee that helped me out did a wonderful job . Sorry I don't know his name