These guys are great, and I have been using them for years. They are always responsive, honest, and do a great job. I've wrestled with over-paying with the large franchise chains in the past but would highly recommend these guys for your plumbing needs. read more

I called Dynamerica, Copley, OH, to use a camera to scope my spouting drain lines. After the camera review, I was verbally told that one line was crushed and needed to be replaced and verbally told they would replace my crushed line which required removing one concrete section of sidewalk that they would replace. I received nothing in writing explaining the job. On the day the work was to be done, I was told they would replace two additional drain lines leading from my house (which were not crushed) and take out 2 sidewalk slabs that that were not going to be replace by them. This was not what I was told, but I had nothing in writing. I cancelled the job. When I called to complain that damaging the sidewalk without being replaced, the person I talked to kept loudly talking over me and did not politely listen to my complaint. Extremely poor customer service. Their work may be excellent but their management policy of not giving the customer a detailed work order in writing and their policy of handling a customer complaint was horrible. They should give the potential customer a detailed explanation of the work to be done in writing before any work is to be done and someone needs more training on customer service. RECOMMNEDATION: Get the contracted work in writing in detail before you allow them to damage your property i.e. require them to restore the work area to its original state. read more

I was referred to Dynamerican by one of the recreation department workers in my city. Scheduling the appointment was super easy and she was clear on what to expect for pricing over the phone. They were able to come out so quickly and showed up in the allotted time window. My service man Kyle was efficient, friendly, and informative. He answered my questions and also told me what he was doing. He cleaned up well and confirmed with me it was an acceptable job. The price was exactly what I expected and the problem was fixed. He triple checked to make sure my drain wasn't overflowing. I'd use them again for services. read more

Dynamerican - Love the trucks - Plumbing Near Me - Copley, Ohio

Avoid Dynamerican at ALL costs! This experience has been terrible at every level, and I haven't even gotten to a point where I've been able to receive my estimate! At first, I was present when my mother used their services. The technician was smart, experienced, polite, and thorough. He must be their only good personnel. Based on this experience, I called them to schedule an estimate and get the ball rolling on services to fix a few issues I've had. Firstly, the initial phone call to schedule the estimate was unremarkable. Nothing good, nothing bad. Unfortunately, I was not able to keep that appointment due to unforeseen professional responsibilities. I waited a week or two to ensure I had the time and flexibility to meet them for the estimate before I rescheduled. The new window was between 10am and Noon. I was there early after blocking off three hours on my work-calendar. I called to make sure the appointment was still on, and I was told that it was. Noon rolls around, and nothing. No call from the technician, no call from their call center, no arrival, no estimate, no communication. I called their call center again and was assured the technician would be arriving at my location "next" and that the current job was running over schedule. They did not have an ETA. 30 minutes ticked by. Then an hour. I called again where I received the same answer. They informed me that I had already canceled one appointment and called to reschedule, as if indicating that I owed them something or I was somehow a problem for them. I expressed that my canceling and rescheduling has NOTHING to do with this terrible time keeping and lack of courteous, professional communication. It was then the woman on the other end explained to me that she was just trying to ask me to be patient. I don't care what services are being provided, that is NOT how you ask someone to be patient. Another hour passed, still nothing. I called again. I received the same report as the first two previous attempts. I explained that I have been waiting for two additional hours and need to return to work. I have received no update to the schedule, no notification of the lack of ETA due to other extended service issues, nothing at all that would allow me to feel confident that waiting was not a waste of my time. I explained that I will be calling back every hour until I get an ETA. Another hour passed, and I called back to the same update, and by now you could tell that their customer service representative (it was the same woman, Tiffany, every time) was really starting to resent me. Instead of sympathizing with my frustrations, she expressed that I was somehow an undue burden in her tone and choice of words. This was becoming an aggravating routine. Finally, more than three hours later, the plumber finally called. And 20 minutes later, he arrived. He was nice enough, though he didn't seem to be very focused on the task at hand. He took a brief look, engaged me in topical conversation, but didn't seem very interested or concerned. He took down my email address and left about 15 minutes after he arrived. He's a professional, so I chose to give him the benefit of the doubt. That's not how I would approach a tenuous situation where the customer had been left waiting and in the dark for several hours, but I wasn't about to hold him responsible for the terrible service I received from their call center personnel. He told me I would receive the invoice in my inbox later that day. That was 13 days ago. I called to ask about the invoice 3-4 times in the past two weeks, at first to make sure they had the right email address. Then just to see if they even remembered to do their job. This morning I called to inform them that I need that invoice by 5pm today. Tiffany (again) asked me if I do not receive the invoice by 5pm today, should we just forget about it altogether? "That's correct." I said. "Have a good day, then." She replied, and hung up. Immediately after this call, I made the choice not to wait for yet another failure on their part, and contacted a competitor in their area and was immediately treated like a valued customer. Dynamerican will NEVER be considered for their services again. If this review serves to help others avoid such a terrible experience, so much the better. read more

Probably the best sewer and drain service I've ever dealt with. best. They're responsive and reliable! If there busy they will still make time for you to get you out of a jam. Anyone that gets out of bed at midnight to return a call is aces in my book. Thank you Brandon and Jim! read more

I contacted Dynamerican for plumbing services on a weekday morning and was told they would charge me overtime rates to come to my house because they were busy, even though it was during business hours and not on a holiday. This is price gouging and I asked to speak to a supervisor. They refused to come to the phone. Horrible experience. Do not use them read more

Outstanding service, very quick response time. Jim the man that came to our home was very courteous and explained everything he was doing and going to do. I would definitely recommend this company. Competitive prices. The only thing lacking is their call backs. You have to keep calling them. They are very busy. read more