Poor customer service. The operator refused to schedule work with me because she did not believe that I am the home owner. She was unable to verify and declined to let me speak to anyone else. She was discourteous and unprofessional. read more

We had basement flooding yesterday, called Jeff the Plumber and their technician Tom was out before the anticipated time, was very professional and resolved our problem. We were very pleased with the service we received and will continue to use them if needed in the future. read more

If I could give this company zero stars that's what they will get. Zero Stars...... I called this company on May 27, 2021 for my commercial business (restaurant) The original tech that came out had to call 2 other techs to come out and look at the job. I needed the produce sink with airgap, 4 comp sink and grease trap installed not an easy job. I know but it's a commercial business and I called a plumbing company who says they deal with residential and commercial plumbing. The 3 techs that came out said that I needed a permit thru the city and that it will take 5 weeks, Ok!? Cool. 5 weeks later on July 1 2021 I called and the lady who answered the phone said " The permit guy is not in his office as soon as he returns I will have him give you a call." Still have not talked to no one. I have called more than 15 times. Every time I call I get a lady who answers the phone just to say "Let me check", then comes back on the phone and says "someone should call you back what's your name and number?" I never received a response from absolutely no one. Come on Today as I write this review is July 14,2021 and to date I have not heard back from one single person from this company. Jeff the Plumber, you are not reliable, poor communication (NO COMMUNICATION) !!!!!! Thanks to Jastal Plumbing for doing the job. Not only doing the not so easy job.... the same day but I never needed a permit to get the job done. Same day service and responsible and reliable. Call Jastal Plumbing!!! read more

I hired them to fix a busted sewer pipe to my house. A guy name Brian came out, gave a quote. Decent price, so I had him fix it. They left the side of my house a mess. Tore up my driveway and didn't attempt to make it decent to drive on. Every time it rained there was a huge deep puddle there. I had to fill it in with gravel. Secondly, he was supposed to cap a pipe and didn't. Called him about it, said he would come back and fix it that week, never did. I had to call them to send someone out to do it, and this was after the pipe flooded my basement again because he didn't cap it the first time. Thirdly, I am still hearing gurgling in the kitchen sink when the upstairs toilet is flushed. So I have to call them again. I think we may end up in small claims court. I would definitely not advise anyone to hire them. read more

Richard from Jeff the plumber installed a kitchen faucet for me this morning. He was on time, professional, and neat. He did the job quickly and very well. I would definitely bring these guys out for another job. read more

I called and was quoted a price to have a dishwasher installed. After the job was complete, my bill was $100 over the quoted price. I immediately called and talked to the person who originally quoted me over the phone. She told me that she never gave me a quote. I then called the manager who told me I that I must not have heard the original quote correctly. This is a dishonest business. Save yourself a headache and call a different plumber. read more

I was recently reviewing some papers I found at my 80-year old mother's house in Cuyahoga Falls. One of the things I found was a receipt from Jeff the Plumber. The receipt was old - dated 6/29/2014. So this review is far from 'timely' in any sense of the word. However, since it's still the same Jeff the Plumber....while not timely, the review is still meaningful. At least for me. The receipt indicates the technician - Mike P - arrived at my mom's house at 9:10 am on Sunday June 29th 2014. The receipt also indicates that Mike was done and on his way out the door at 9:29 am. So he was there a total of 19 minutes. The description of work reads: "Augered [aka snaked] toilet 6ft. Flushed several times. Seems to be ok." That's it. For that 5 or 6 minutes of actual service he provided, my mother was charged $204.95; $115 for the services call, $85 for the 'Sunday service charge.' And a fixed charge of $4.95 for "MISC. TRUCK SUPPLIES", which I have no idea what that could be since all he did was use the auger. I get that plumbers are expensive; and I get that there are established rates and surcharges. But any company that can charge a (then) 76 year old woman (with obvious limited resources, which could easily be deduced from the size/condition of her home) that much money for that little actual work should be absolutely ashamed of themselves. Shame on me for not being there to help my mom with the needed repair; I live in Maryland and did not realize she had a backed-up toilet. Frankly, it would have been less expensive for me to drive round trip from Maryland, buy a snake at Lowes and complete the job myself, then it was to hire Jeff the Plumber. If only we'd known. So on behalf of my now-80 year old mother, who still doesn't realize the ridiculousness of the situation, thanks for nothing. read more

Called up with an emergency...cannot leave a message. Filled out the online form to be contact immediately as we had a pipe burst. No one ever called or emailed. I called the office. The gum snapper on the other end was rude and nasty. Said she'd deliver the message. Still no one ever called me back. Hired someone else. Obviously they don't need the work. read more

Had a 8:00 am appointment. Still waiting on them at 9:00 am. We've used them in the past and they've done a decent job, but need to rethink hiring them for future plumbing issues. read more

My only experience with them was a phone inquiry I made. The female that answered the phone was extremely rude and dismissive. Would not give me any reason to do business with them. Any time there is someone answering the phone like that, I will not do business with them; it only gets worse. If I could give 0 stars I would. read more

These people are the most courteous, prompt, clean and caring company I have seen in my 40 years of being in business. The guy who gave them a 1 star rating missed a great group of people. The lady on the phone was fine by me! Go talk to your mom if you want someone to hold your hand! I am not related to this company or are any of them friends of friends of mine. I would call them back anytime! read more

I had a leaking Moen shower faucet, The tech came out and could not properly repair faucet, then destroyed the faucet, He went to his shop to get a replacement, did not consult me that new faucet was different, then installed it. I had to pay for entire faucet replacement because the service tech ruined what was there. The next day I looked online to You Tube videos, Several repair procedures listed as options. I wish I would have done that first, or at least the professional service tech, saving me the cost of the replacement. read more

I called Jeff the Plumber in Akron to fix 2 clogged drains. I asked what their charges were prior to scheduling. I was told $120 for the first drain and " $69 for the second hour of snaking". I thought it reasonable for the possible time involved. The plumber arrived at approx 12:45, cleaned the kitchen sink using 2 plungers ( 1 being mine), and cleaned the bathroom sink by cleaning out the trap below. No tools other then a possible screwdriver were used in the bathroom. NO "snaking" was involved to clear the with drain. the technician even remarked that both sinks "were easy fixes". The technician went to his truck at 1:15 to figure out my bill...which amounted to: $189 for about 1/2 hour of work. I mentioned the discrepancy of the estimate I was given and he replied that 1 drain was $120, the second was $69. Told him he should mention this to the office when he returned as that estimate was not what I was told. I called the office and explained the above and was told they will review the bill when the technician returns and get back to me. The more I thought about these charges the more I was upset. I called again and was told that "the rate of charges are different depending on what they have to do". Thus, 3 people gave me 3 different explanations of charges. I talked with someone who may of been a manager and told him they misrepresented their costs and Id of called elsewhere if I was told 1 drain was $120 and the second $69, no matter the time involved. He was not willing to work with me to reduce the costs, and told him he'd lost a client. Thus, I would NEVER recommend this plumber due to their misrepresenting their charges at an exorbitant rate for service rendered. I would of been satisfied with some rebate on service, but they were not willing to give any positive customer service. I contacted the BBB in the area to again give a customer review for this business as they don't deserve anything positive. read more

Very disappointed. After spending money for a service man to tell me an estimate of labor hours would be 4 and when their estimators called back 6 days later, glad it was not an emergency, labor was estimated at 16 hours. Company refused to give me an answer why such a drastic difference. I can only assume since they choose not to explain the service man had no idea what he was doing or the estimator thought he could take advantage of a women, either way it is poor customer service. read more

Had Joey the technician come out and replace the old galvanized pipes in my dad's house. This guy did a fantastic job! I would recommend them to everyone! They came in under the estimate (when does that ever happen?) and Joey was very kind to my elderly father, a super big plus in my book! Will use them again, and so will my family in Akron! read more

Absolute Disaster as a Contractor. Made Appointment almost (2) weeks prior. I had requested a Plumber with a Camera in order to see down inside of a Drain Pipe we were having a problem with. The appointment was made for an upcoming Saturday. On the Friday before the appointment, I called just to confirm we were all set for Saturday morning. The person I talked to informed me that the Plumber with the Camera would arrive between 8:00 AM & 12:00 PM. I could not be there, and a relative offered to be there, even though they did not live at this location. At 8:00 AM, my relative was at the home. At 8:30 AM, I get a call from the Plumbers office, and I am asked if we can reschedule for the upcoming Monday. I asked why am I being asked to reschedule, when just the day before I had the appointment confirmed. I was then informed that the person I confirmed with on Friday, did not actually confirm internally inside of her company that a Plumber with a Camera was going to be at my house Saturday morning. She just told me yes, all set, and we hung up. I was informed Saturday morning that no Technician with a Camera was ever scheduled for my appointment. I was so disgusted, I hung up before conversation was finished. read more

Never again! had somewhat of an emergency and needed a hot water tank installed and a toilet set. The gentlemen's name was Cliff. He did show when he said he was going to but there's a few things worth mentioning people should be aware of. First they tell me it'll be $110 an hour to work on a sunday which is we agreed to. The job was as a easy as possible... the toilet was already assembled and in the bathroom. The tank was already there as well. For whatever reason, this dude on multiple occassions made racist remarks about hispanic people. Telling me I should not have bought a Glacier Bay brand because they're made by "the mexicans" and anything made by that brand or in Mexico is junk. He was taking and making phone calls the entire time he was there and also complaining that people should speak english when they call him. So, his racist attitude kind of set the tone while he was there. He also told me he would remove the existing hot water tank. Never did. I called the company they told me after the fact that they only remove them if they provide the new one. It's NOT WHAT HE TOLD US. Furthermore, it took this dude almost 4 hours!!! to install a hotwater tank. He couldn't properly set the toilet so it was never fixed. Also worth noting, my wife is hispanic and I found his remarks highly offensive. They charged me $375 and never even finshed the job. Never again. We're also going to inform Home Depot of our experience because they are the ones that recommended we should call them. read more