Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

I called out 4 different companies and this company was the 2nd one to come quote me. I canceled…read morethe last 2 appointments and went with Empire, thanks to Ben. I was told it would be up to 8-12 weeks until receiving the products so I told them I'd have to return to Ohio for it to just give me a couple of weeks notice. I ended up getting a call that they wanted to install the next day after only 3-4 weeks! That was fast! But I wasn't able to get back there that quickly and had to make arrangements for someone else to let them in. My not getting to be there I have no idea how it looks or works. According to my tenant, the sliding door wasn't shutting properly or locking and the paint needs another coat or 2. I called Empire and they went out at my tenants convenience and fixed the door/lock. Awesome service! Great pricing. And we will see how the quality holds up after a winter and a summer in Ohio. I have a great feeling that Empire being a family business will only be a phone call away if needed and I love supporting those businesses! These are the only pics I have so far. I just noticed there's no screen in pics so I'll have to make sure there is, but something tells me empire has done it right. I just didn't get the final pics. I will do business with them again on other condos I have and I will recommend them!!!!

After a bad storm in August of 2024, Daniel was going through our neighborhood knocking on doors…read more He asked if he can look for damage to our roof and I said sure why not. I went on the roof with him and he noticed damage in some areas. My insurance company sent out one of their inspectors and he noted the damage. As always my insurance company nickel and dimed the situation to do the bare minimum of repairs. The Restoration Guys know what they are doing, they got me a full roof replacement . It took some time and some fighting with my insurance company, but they guided me through the process and in the end the whole roof was replaced for just the cost of my $1,000 deductible. It looks great! And I highly recommend them Just be patient through the process.

From the owner: TRG is the contractor you need to ensure your home is protected and properly restored. We strive to…read moregive our clients a tailored experience based on their needs. Time and time again TRG has been able to deliver high quality exterior renovations due to age and storm related issues. Our trained inspectors will be able to diagnose any issue that presents itself and draw up a plan of attack to have it remedied.

Asia with Home Genius was extremely professional and a pleasure to work with. If you're looking for…read moreexterior work to be done on your home, call them!

I gotta to say my experience with home genius exteriors was nothing short of seamless. I was…read moreworried about a few things and every time I had a question it was answered almost immediately. Great workmanship, good people , and overall easy.

Crew did good work sale was communicating even on the weekend…read more Repaired a soil pipe within an exterior wall. Crew was professional and once a date was established on time. They are busy, which indicates to me they do a good job for a reasonable price.

I cannot comment on their work because we never even got that far. A GG representative visited the…read morehouse to provide a quote. We followed up immediately, asking for a second (altered) quote to better fit our actual needs. The rep texted back that they would come out the following week. They never came / no contact from them. After I reached out again, they said we were on the schedule for another date, which came and went with no visit or message. After that I could get no response, so I called the company, spoke with another person (who said she would get to the bottom of it)...and I never heard from them again. This group was unprofessional and they wasted our time. Look elsewhere.

Majorly switched around my schedule to be able to have August come give me a quote for a project…read more He came to the property, took measurements, wrote stuff down, was enthusiastic about the project then just ghosted. I emailed and called to follow up, as I was looking forward to working with them and no response, even after customer service promised a call back.

I had what I felt was a roofing problem and Mark responded very promptly. He determined that it was…read morenot a roofing problem but more likely linked to the HVAC. A very personable man and if/when I need roof work this is definitely the company I will go with. Outstanding service.

Over the years we have relied on Miller Custom Exteriors for projects and repairs at our home…read more They are friendly, reliable, and have met all our expectations. We greatly appreciate their attention to detail.

In 2009 we hired ABC Seamless (now Miller Custom Exteriors) for a new roof and gutters. We were…read morevery interested in a metal roof and Miller had a nice product that resembled dimensional asphalt tile. It has now been 9 years and it is still looks brand new...just as we expected! Initially, we had a minor leak but Miller responded with professional and courteous speed. The gutters were especially neat as they have a sleek and seamless linear appearance and includes a full 5-inch opening. They also installed a stainless steel perforated top to screen debris. I have not had to clean these gutters ever since!! Best wishes to Miller Custom Exteriors, Mike Prokop Cleveland Hts, OH

They did an excellent job installing windows in my whole house. They finished in one work day. The…read morewindow fit perfectly and look as if they have always been there. The value was excellent 33% cheaper than other quotes. The wait to receive the Windows from the manufacturer is a little longer than normal but at no fault to the direct window team. It is evident that Jim takes great pride and joy in his work and he is very knowledgeable in the product.

From the owner: Our Mission: Direct Windows? mission is to provide the best energy efficient and technology…read moreenhanced windows and doors at prices that are affordable for the homeowner. We commit to deliver quality, the highest industry integrity and impeccable service. Great Value: There are no gimmicks, haggling, high pressure tactics, or ?free stuff;? we deliver our best price up front. ?It?s like getting windows direct from the factory with installation included!? We give great value for your hard earned money.

We couldn't have asked for a better experience! Don is such a nice guy. He was so patient with us…read moreand was willing to answer every question we had. He offers a great value, the best we have come by to date! We get compliments on our windows all the time! We have been recommending Don to anyone looking for new windows, and will be using him when we are ready to replace our upstairs windows too. Choose The Veteran Window Owned Company, and you won't regret your decision!

From the owner: Using quality materials installed by experienced professionals always equals longevity. As…read morehomeowners we are always looking to get our moneys worth and feel satisfied with our purchase. We understand this.