Jeremy replaced the torsion springs on my overhead garage door after one of them broke. He…read moreexplained how the springs I needed were bigger than the ones that had been on my door, and he demonstrated the before-and-after difference on our second identical door (which was more difficult to open and did not stay put when disconnected and open half-way). Jeremy gave me great advice and a good price, which included inspection and recalibration of our motorized opener and a 1-year warrantee on parts and labor. I'll call him again for the second door when its over-wound spring fails someday. Thanks again, Jeremy!

Came out same day as service request and got my door fixed in less than an hour. Highly recommended!read more

Needed new doors on the exterior of our commercial building-…read more very happy with the product, work and crew that installed them. The job came in at what was quoted and was done when scheduled. highly recommend. primal screen inc.

From the owner: We are a dedicated team of professionals in the building maintenance and construction industry. We…read morehave the experience and the resources to provide solutions for any of your commercial construction, or property needs.

We recently moved and we hired Dutcher Door to help adjust our garage doors. They did an excellent…read morejob and are reasonably priced. I highly recommend Dutcher Door.

I just used Dutcher Door to reinforce my double garage door. I couldn't have been more pleased!…read moreThey were very nice to work with. I highly recommend them!

Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

From start to finish it was a great experience! We had new windows put in - the rep that came out…read morewas knowledgeable & friendly and gave us a quote in a short time. The crew that came out to do the install was very professional, arrived and time and took extra care to make sure the thoroughly cleaned up when they were done. The windows look great and we are very pleased with the entire process!

I called out 4 different companies and this company was the 2nd one to come quote me. I canceled…read morethe last 2 appointments and went with Empire, thanks to Ben. I was told it would be up to 8-12 weeks until receiving the products so I told them I'd have to return to Ohio for it to just give me a couple of weeks notice. I ended up getting a call that they wanted to install the next day after only 3-4 weeks! That was fast! But I wasn't able to get back there that quickly and had to make arrangements for someone else to let them in. My not getting to be there I have no idea how it looks or works. According to my tenant, the sliding door wasn't shutting properly or locking and the paint needs another coat or 2. I called Empire and they went out at my tenants convenience and fixed the door/lock. Awesome service! Great pricing. And we will see how the quality holds up after a winter and a summer in Ohio. I have a great feeling that Empire being a family business will only be a phone call away if needed and I love supporting those businesses! These are the only pics I have so far. I just noticed there's no screen in pics so I'll have to make sure there is, but something tells me empire has done it right. I just didn't get the final pics. I will do business with them again on other condos I have and I will recommend them!!!!

I had an excellent experience with Zen Windows, from the initial quote to the installation process,…read moreeverything was highly professional and customer-centered. They did not waste my time with pointless/endless presentations like the other windows replacement companies. Jeff, the owner, and Tim, the installer, are both extremely knowledgeable, approachable, and friendly. I will definitely use them again.

Cleveland, Ohio. My VPN must be saying I'm from CA. This…read morecompany is straight forward honest with integrity. They told me the price with no hidden fees. They were very professional which has been a long time since I have seen men who do good business. The installer name Tim, was very polite and his assistant also was polite. They did not disrupt nor offend the neighbors by crossing any boundary lines and they worked fast. They did not make too much noise. Nothing out of the ordinary of what to be expected. They installed within the time frame they promised and payment was easy to process and straight forward. They look you in the eye which is a good sign of confidence in what they do and nothing to hide. I'm very pleased with the windows and they are excellent quality! This is truly a good company to do business with. I highly recommend! 5 star! A+

Loved working with Dan and Russ. Such an easy process! I felt comfortable that I was working with…read morean honest contractor that would follow through with his commitment. And they did! The product is great! We ended up purchasing vinyl windows, patio doors and a new front door. Russ was a hard worker, that took pride in his installation. Went the extra mile to make sure I was happy! Hard to find a team like that these days!

Hi Dan! Thanks for another great completed job. Your guys did a stellar job on the new windows and…read moreslider. We're very happy with the end result. Thank you!

we have bought windows from them for over 20 years. we had a latch that broke that was covered…read moreunder their lifetime warranty. all other issues were handled without problem. our lock broke and they would never fix it. worked with them and BBB. BBB only supports who pays them. dont buy from them as they are going out of business soon with their service. BBB is just a tax on business to get their support. I used to be on their board, they have lost their ethics, don't use them in any decisions, it's all about Money. BTW, I bought my replacement, just wanted BBB to follow their mission. Did not happen ,

From the owner: Cuyahoga Falls Windows is a family-owned business that has been servicing the greater Cuyahoga…read moreFalls, Ohio area for over 30 years. We are your window replacement and installation specialist and pride ourselves on providing the best customer experience in the industry. Our skilled technicians have the industry knowledge and expertise to handle even the most difficult projects. At Cuyahoga Falls Windows, we have developed a well-deserved reputation for our cleanup. In addition to having the best products and installation, we also make it a point to meticulously tidy up our work area including vacuuming and washing the windows. Available by appointment only on Saturdays. Call today for a free estimate.