such poor customer service. employees can't multi task and disappear in the back. Verizon does not…read morevalue customers time at all. worse than the BMV. painful to go to this store

Parker the business manager is great. Completed fixed my issue and was super helpful!read more

I am a small business owner and do not normally take the time to post negative reviews but I felt…read morecompelled to post this so that other small businesses do not have the same experience as I did with First Communications. After being a loyal customer for 4 years, our IT consultant recommended that we switch to another provider mainly because of the internet speed we needed to operate. We did so for both of our office locations. Our IT consultant, our telephone consultant, our new provider and First Communications consulted and went through the process of making the switch. Two months later, I received a disconnection notice bill from First Communications. When I called about this, I was told that their records showed that we were no longer a First Communication customer but because their service is billed in arrears, I still owed for one month of service. They also apologized that I did not get a bill for this and stated that they would send me one. I paid the bill and thought I was finished. About 2 months later, I received another disconnect notice. Again, I called. This time I was told that to disconnect, I have to write a letter 60 days in advance. When I asked why I was not told this when I called in January, they apologized but said that it is in their contract. I asked to speak to a manager who advised me that although he could not help me, he would bring this matter to the attention of his boss. Her response - send me an email with a bunch of highlighted language showing the contract terms and insisting that I make pay for 4 months of service that I never used. Although, we had a lengthy email exchange, she never addressed the fact that her employee told me that their records showed the account was closed and that all I had to do was pay for 1 month of service. It is my opinion that this is a deliberate tactic to collect additional fees from customers who switch providers. Prior to this time, I received my bills regularly. After I terminated, all I received were 2 disconnect notices, which allowed fees to accumulate. Prior to this time, I felt that I could rely on what the customer service agent tells me. Moral of this story - do not use this company and, if you do, make sure you talk to a manager any time you call and get whatever they tell you in writing!

From the owner: First Communications is a leading technology solutions provider offering data networking, voice,…read moreand managed services throughout the Midwest. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, First Communications is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, First Communications bridges technology with world class customer service.

Nice thing about spectrum I don't have to host cavs games at my place the guys know I've got…read morespectrum and too iffy to work crappy equipment

Probably the slowest servicing company out there. Had to wait 2.5hrs to pick a modem for new…read moreinternet service.

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

It's really not the fault of Spectrum but it is unfortunate that the spoofers are ahead of the…read moreprovider of telephone service. Here is a copy of the text I had to send to family & friends: Our landline is now disconnected. The number that begins with a 'V' that had our number as a callback number (spoofed) cannot be remedied by Spectrum. I told them fix it or disconnect it. They could not fix it. The only calls we get are sales calls. $20 a month for sales calls. The 'V' number called no fewer than 5 times so far today. The other day it was a Robocall stating that they were Microsoft and my network had been comprimised. Can you please do something before I am forced to drop the mobile number as well. It was nice to have an emergency means to contact or be contacted. Back to the stone age as it will be ruined by a few. The 'DoNotCall Registry is a joke. I have placed our numbers on it repeatedly.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

I was switched to u-verse internet and home phone without being given a choice, and the cost…read moreincreased. Then for a couple months, I was getting 2 bills, one for the service I was getting before the switch, and one for the new u-verse. So I was being billed for the same services twice (internet and home phone) at 2 different prices. I took the matter to a supervisor and they fixed the problem immediately, the double bills stopped immediately, and they even refunded some of my money for the trouble. And even though the new u-verse cost more, they gave me a discount for the first year. Their excellent customer service made all the difference.

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.

i used this company for my tv and they were great! super easy install!read more

From the owner: With 40 years' experience we do installations and service DIRECTV, Dish Network, STARLINK, Hughes…read moreNet, Internet, SONOS, security cameras, install TV,s, plus Local off-air antennas.