I am a small business owner and do not normally take the time to post negative reviews but I felt…read morecompelled to post this so that other small businesses do not have the same experience as I did with First Communications. After being a loyal customer for 4 years, our IT consultant recommended that we switch to another provider mainly because of the internet speed we needed to operate. We did so for both of our office locations. Our IT consultant, our telephone consultant, our new provider and First Communications consulted and went through the process of making the switch. Two months later, I received a disconnection notice bill from First Communications. When I called about this, I was told that their records showed that we were no longer a First Communication customer but because their service is billed in arrears, I still owed for one month of service. They also apologized that I did not get a bill for this and stated that they would send me one. I paid the bill and thought I was finished. About 2 months later, I received another disconnect notice. Again, I called. This time I was told that to disconnect, I have to write a letter 60 days in advance. When I asked why I was not told this when I called in January, they apologized but said that it is in their contract. I asked to speak to a manager who advised me that although he could not help me, he would bring this matter to the attention of his boss. Her response - send me an email with a bunch of highlighted language showing the contract terms and insisting that I make pay for 4 months of service that I never used. Although, we had a lengthy email exchange, she never addressed the fact that her employee told me that their records showed the account was closed and that all I had to do was pay for 1 month of service. It is my opinion that this is a deliberate tactic to collect additional fees from customers who switch providers. Prior to this time, I received my bills regularly. After I terminated, all I received were 2 disconnect notices, which allowed fees to accumulate. Prior to this time, I felt that I could rely on what the customer service agent tells me. Moral of this story - do not use this company and, if you do, make sure you talk to a manager any time you call and get whatever they tell you in writing!

From the owner: First Communications is a leading technology solutions provider offering data networking, voice,…read moreand managed services throughout the Midwest. Founded in 1998, First Communications network has grown to include more than 600 on-net wire centers and supports over 35,000 customers. Headquartered in Akron, Ohio and a 24x7x365 Network Management Center in Chicago, First Communications is dedicated to pairing effective customer communications with next generation technology. We create solutions to align with your business objectives, while our built-in scalability accommodates for the future. Combined with a strong focus on the customer experience and operational expertise, First Communications bridges technology with world class customer service.

Went to Spectrum today to get my modem and router for new service. They made sure I understood how…read moreto set it up and were very friendly. Had me in and out very quickly.

DO NOT GO HERE. TERRIBLE SERVICE. RACIAL BIAS. GET DIFFERENT INTERNET PROVIDER OR GO TO A DIFFERENT…read moreLOCATION My experience was on Aug 10, 2026 between roughly 3-3:30 pm. I was a walk in customer to set up internet and wifi and it was a freezing store at 60° AC & mentioned it was cold. An elderly black woman told me she was waiting for 30 minutes for assistance and unattended this whole time. I perceived the wait to be long, but it wasn't. Aside from the customer being rung up when i walked in, there was one appointment and one walk in on the list ahead of me. She was here for a phone bill. I signed in on their computer touch screen, the only way to let the employees know a customer is waiting for service. I was on the wait list before her because I technically signed in and she hadn't. She didn't understand how to use it. I went to start to look for someone. She told me she tried to go up to someone for assistance on and said, "she wouldn't let me," referring to the manager, Felecia, a middle aged hispanic woman. She received no assistance or any direction on how to sign in. For 30 min. In a freezing cold store. No one came to this woman or showed her any respect until I showed up and was talking to her. I assume the manager overheard this as this is when she came by to sign the woman in. It was obvious that this was an inconvenience to the manager by the body language, facial expressions. and tone. I told the woman to go in front of me as I just got here and she'd been waiting so long and she was cold and she was elderly. She was about to leave the store and get a sweater because she was wearing a short sleeve shirt. I spoke up to the employees, the manager and the floor employee, a middle aged to elderly black man, about serving her before me and she'd been here half an hour. The employees and the manager resisted at first and claimed that they couldn't skip the line. I had to say it three times. But they can click no show and skip ahead to the next person? I said to do that but they got a different employee from the break room. That employee, D, left break early to resolve this issue and is excluded from this poor experience. She was kind and enthusiastic about helping me. The other employee serviced the woman. It took her three minutes to have her phone bill paid. after waiting for 45. She was waiting 30 min when I got there. I had only been there 15 min total. No one had any remorse for this woman or apologized or acknowledged any inconvenience or negligence. She was the sweetest, kindest stranger I met in a long time and DID NOT deserve to be treated this way. I actually cried when I got in my car because I was so upset she'd been standing there so cold so long. That's the effect my customer experience left me witnessing that! I really hate to say this but I believe the problem got solved as soon as I brought it up is because I am a white woman. I believe she was brushed aside due to her race and her age. I am appalled at this and would give 0 stars if possible. Her initials were RC. I am not exaggerating, in fact, I left out the fine details.

Friendly and knowledgeable technicians. They were quick to respond to my questions and were able to…read moresolve my network cabling issues. Highly recomend this company.

They were hired to install new security cameras and was planned out that it would take 2 months…read more(tops) from start to finish. It took over 1 year for them to finally finish, and during the whole process was fed nothing but excuses, and sub par work. Everything was half done, and that half was done incorrectly. Every week there was some new employee here they hired, and that person had no idea where the last guy left off from the week before, and good luck getting a hold of the man in charge. You will be ignored for weeks on end until he sees fit to get back to you. Basically this is the most unprofessional company we have ever dealt with, and if I'm ever asked if I know of a company to refer, all I can say is. I definitely know of a company to never call! I don't know who Tom G is, but I already know he's a liar.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.

False advertising and deceptive pricing! Door to door sales lie to get you to switch with cheap…read moremonthly price offers and guarantees that aren't honored! We were billed $300 dollars for 3 months of gig internet that was sold to us at $35 dollars a month!??? Customer support was condescending and rude when we called to find out why they stole $300 from our accounts for auto billing and offered $10 dollars in make ups!?? Don't believe a word these con-artist spin. Slam the door in their faces if they come around and keep a bowl of rotten eggs on your porch for these internet thieves!

They told me I had to install the new Internet couldn't get it done mailed everything back so they…read moretook money out of my bank account without authorization because I didn't mail equipment but I showed proof. Don't know how the got my bank account never paid with it so it's been since the the end of February,I have spent 11hours on phone they keep promising to put the money back since February I have been with att since it was ma Bell my next step is attorney will never use them again. So don't trust them and you never get anyone who speaks good English.