Their customer service is really good. I had a gnarly roach infestation in the kitchen of my apartment- so 5 roaches per day were making cameos. The exterminator company arrived and explained everything thoroughly to me. Did an initial spray treatment. Roaches actually started dwindling but still had a few stragglers. They have a 30day warranty so FCE sent Ray again and did a follow up gel treatment in kitchen and bathroom which was really nice. Definitely would recommend. read more

First Choice Exterminators - Pest Control Near Me - Los Angeles, California

Im a landlord with a bed bug issue and First Choice Exterminator's are refusing to write in their report language that they both verbally and texted to me, and verbally told the tenant. They insist that legally they wont put anything on paper about what needs or even should occur for the tenants issue to be resolved, but they had no issue telling me over the phone and via text what needed to happen for the issue to be resolved. They decided the word recommend was more appropriate, Verbiage like "we recommend that the tenant do X", but over the phone and text they tell me the tenant needs to do X. Best of they did'nt even want to say why they recommend the tenant do X. Wow, I hope the next time my wife recommends me to take out the garbage vs asks me to. The word ambiguity is a joke and they decided that was more important than a happy customer. Off to other rating sites I go! read more

I have been dealing with First Choice for over 6 months as my landlord has hired them to deal with the rats that are living in our attic and walls. They have come multiple times to the house (my guess is 10+), to put up traps, tell our maintenance workers where holes are, etc. And we still have rats that are keeping my roommate and me up ALL NIGHT. First Choice seems to have an excuse for everything whenever we ask why we still have rats and why nothing is being accomplished. They talk in circles and I repeat, WE STILL HAVE RATS. The following has happened during our time working together, and we still have the same problems: *We have been told it's not rats because 'rats don't make noise' and it must be something else. Even though we have found dead rats and SEEN the rats. Also, I had to point out that if it is in fact something else, as an exterminator it is THEIR JOB to get rid of it. *WE had to suggest they look under the house because rats are in the walls - they had only been checking the ceiling. After SO LONG, shouldn't a professional company know to look EVERYWHERE? There was indeed a rats nest under the house when they finally looked. *First Choice has come to the house to 'just check things out.' When we told the worker that he needed to put down new traps, he claimed he didn't have any with him. After talking to my landlord who called his boss to complain, he SUDDENLY had traps to use. Please don't lie to me. I'd like to be able to recommend these guys, but since rats are STILL keeping us up at night after MONTHS - and First Choice continuously wastes our time, coming to our house and not accomplishing anything, I recommend you go somewhere else. read more

The ROACHES ARE GONE!!!!! I inherited a roach problem. I thought I could fight it at first, then a weekend in Vegas had me come back to a house that the roaches thought they owned. I scoured Yelp and ran across this place. I chose them because of the Yelp discount. They came out for two treatments. After the second one roaches disappeared completely. Haven't seen a roach for weeks. It's nice to have my house back. The exterminator was courteous and efficient. I had cameras on in my house to check out his work while I was gone. He was very trustworthy and professional. Kudos to First Choice exterminators. They did their job as advertised. read more

First Choice Exterminators - Great service from my exterminator. True professional. - Pest Control Near Me - Los Angeles, California

During the big bed bug crisis in Los Angeles, my family and I didn't know what to do to get rid of the infestation. Fortunately I was turned to First Choice Exterminators by a trusted friend. Rey Medina was able to come in, identify & eliminate the infestation we had at the moment. Ever since then, we have not had a sign of bed bugs and we took the recommendations from Rey to completely avoid them, especially for the upcoming summer season. Great customer service & timely service scheduled by Wendy, their receptionist, I think. I would highly recommend First Choice Exterminators. read more

The one thing I dislike about a summer season is the amount of pests it brings. A few months before every summer I make sure I proof my home against pest. This year I realized I had to start earlier when I saw a few bed bugs & this past week. I had one problem, I had to find a new pest control company because my old company rose prices & started having more consistent bad customer services. So I fired them. When I found First Choice Exterminators, I was very happy to know that they have great customer service. I scheduled an appointment immediately and had somebody come over the same week. Very informative and gave me great suggestions on how to protect my home. I definitely recommend First Choice Exterminators. read more

All it took was one visit from them to get rid of an ant problem. Trust me, that stuff they sell on Amazon doesn't work. Just call these guys. 30 mins late the problem is gone and hasn't come back. read more

Bed bugs are tough to get rid of and breed really quickly, but these guys got rid of them efficiently and quickly!! Not only did they make time to come out the same day I called them, they were courteous and more than willing to answer all my questions (even when I asked them 3 or 4 times!!). They quickly set up a treatment plan. It worked and I'm happy to report we have been bug free for over two months now! Having bed bugs is a situation no one wants to find themselves in, first choice exterminators made the process as painless as it can be, by being informative, helpful, understanding and affordable! read more

The GREATEST CUSTOMER SERVICE EVER!!! I called and spoke with Marisol (she handles most of the calls) and explained to her my situation with bed bugs. My wife and I had been experiencing bites in the middle of the night. My wife was being bitten often. I was concerned and Marisol was so sweet and patient, attentive to my questions and concerns. She explained how the process works but that the most recommended approach was to do an initial inspection of the house. To make sure that it truly was bed bugs and not anything else. She set me up with an appointment on Monday morning (I was calling on a Friday) The price was very reasonable ($75 for the inspection) Come Monday, the inspector came and inspected the house. Checked the beds, the walls, etc. In conclusion, he found nothing that could of related the bites to Bed Bugs. There was no evidence. My wife was not to convinced but because she was frustrated with the whole biting that she was having a hard time sleeping. So she wanted something done quick. The inspector told her that he would not sell her a product if he knew we didn't need it. But my wife still insisted on the fumigation even though there was no evidence of B.B. The inspector left information with steps to follow prior to fumigation and informed her to call them once we were ready. One night, around 3am we both woke up after feeling an irritating itch. I got up and turned the lights on and looked around my bed and found (to our surprise) a bug that looked like a mosquito. I grabbed a tissue and grabbed it, squishing it, to see blood coming out of it. I took pictures of it That same morning I called Marisol and told her what happened and asked her if I could email the photos I took. Long story short, it was confirmed that it was a mosquito. We had found the culprit. I'm writing this review more towards the excellent customer service and the HONESTY this company has. If I ever need an exterminator, or if you're looking for a reliable company, look no further...FCE are the BEST!!! read more

After writing my review, First Choice called me and said they'd issue a refund for the unsuccessful treatment. I was very thankful. I didn't get a refund and when I called to ask, they said they changed their minds because I didn't immediately take down the review. I can now see they're sleazy and dishonest as well as incompetent. The company that successfully treated my bird mite problem is Eastern Terminate and Pest Control (http://www.yelp.com/biz/eastern-termite-and-pest-control-los-angeles) read more

I needed an exterminator for one of my rental units and I needed someone to check out some bugs quickly since my tenants were fed up about some bugs . Anyway, I called this place and they were quick to give me an estimate and time frame. They came out when they said they would and they even called me before they showed up. I liked that because I didn't spend time waiting for them. The guy, I believe his name was Ray, shows up and he knows his bug game. He quickly identified the type of bug and started assessing different sources. Cool - kill the bugs, my man! We made a deal that he would come back the next day and kill these little M. Effers. Ray comes back and quickly does something inside the unit. I didn't follow him around to see what he did, but turns out that the bugs were still there the next day. My tenants called me yelling and complaining again! I had to call Ray back up and was like yo' homie you need come back here and kill these bugs. He seemed surprised that the bugs were still there! He ran some tests by putting some traps outside the unit to see if they were coming from a specific location. He found that they were outside as well. Ray came back the next day and I requested that he spray the Sh*t out the unit. Lawn, walls, doors, outside, etc. He was cool enough to work with me. His customer service was excellent! He wanted to make sure that I was satisfied so he spent quite some time catching all the corners and spraying outside where these bugs were hanging out! Finally, bugs were dead. I was satisfied after the second try, but I could have saved a lot of time and money if the bugs were exterminated the first time around. The good thing is that they worked with me and didn't charge me for their re-visits. Would I call them again? Maybe. I can't compare them to other exterminators so it's hard to say. read more

Moved into a new apt and immediately realized we were dealing with bed bugs. If you are dealing with this, it is a nightmare, but it can be overcome with diligence. First Choice was able to come out quickly and treat our apartment. Their customer service is paramount, and they are able to answer your questions in an understandably stressful situation. We are 2 months free and clear, and when we discovered new bites, they came out again to inspect, confirming that it was unrelated to bed bugs, but rather fleas from a friend's cat (they even offered a complimentary flea treatment). They do offer a bi-monthly treatment plan, but for us it appears the initial treatment worked. They show up on time, they answer the phone, and they do a great job. read more

I have now used First Choice twice and cannot say enough how much I appreciate their dedication and intellect. Ray and Team are focused, clear, and extremely experienced (20+ years in the field!). Bottom line is that they are good people who want to help you. If you're losing your mind over bug woes, they will put your mind at ease. read more

It's the beginning of a beautiful, yet unfortunately needed relationship. When my contractor gave us a "free fridge" for our garage we were shocked to check in a month later and see if crawling w/ roaches. NEVER taking a free fridge again. First Choice sprayed our garage. We saw a roach 5 days after the spraying (which they clearly said to wait two weeks) and they said that even though we should wait two weeks, they would come out and spray again if I wanted them to. I let it go & that was the last of them (it's been 1 month) - but it just showed they were willing to be reasonable and make me happy. Everything was pretty much clear, but now a month later, we saw one in our main house. Called my buddies again, they came out immediately & sprayed the house and bombed the kitchen and basement. Perhaps overkill for one roach - but I don't want to mess around when it comes to roaches!! and I am signing up for bi-monthly service for both structures. It's reasonably priced and will ensure I live bug free and happy. This rating is based on great customer service. Always on top of it, quick to come and solve the problem, and reasonably priced. I'll come back and amend if the roach thing doesn't go away - but they seemed knowledgeable and I have confidence we're going to end this issue and maintain a bug free home! read more

Ray came out super quick and Provided same day service within hours. He worked out fair payment options. They came back as scheduled to complete some repairs to my home. The work was done quickly and wasn't an esthetic nightmare. I did feel a bit of pressure sale at first but I really think he was just being honest and trying to give good advice about the necessary work. *** Update! I've since has them come back for additional services and really think they are amazing! I did some comparison shopping and other companies misrepresented the work needed AND tried to overcharge me! Ray was completely honest and very reasonably priced. I will be using them for regular inspections and maintenance! read more

I just had an excellent experience with First Choice Exterminators. I recently found bedbugs in my apartment, horror of horrors, and wanted to have it dealt with as fast as possible. Luckily I found First Choice and they were spot on. They got an exterminator to my place the morning after I called and after they did the two time chemical treatment I haven't seen a single new bedbug. They got them all, quickly and efficiently. I am very glad I used First Choice Exterminators. read more

It took so long to update this review because I was so relieved and so taken care of that I've been able to move on! For the second treatment, Ray was once again on time and very thorough. And afterwards? I frightened myself a few times by lint or a speck of eyeliner on a sheet and each time Ray was able to come by and reassure me that the pests were truly gone. Not only did they come sometimes the same day, but they did it free of charge twice before recommending I join one of their tiers of recurring inspections or treatments! Since May I have very happily been getting bi-monthly inspections just for my own peace of mind- each one passed with flying colors! I have nothing but praise for this company and will continue to use them for any pest issues. read more

First time with this company. I was looking to get someone to check our place asap, called around and everyone was booked. Called First Choice and was able to describe my situation, the Secretary was able to see that there would be a guy close to my area the next day! BOOM! Got my business. The inspector was very professional and I was able to have a chat with him afterwords, Ray's a great guy with a talented nose. If you have them, he'll find them. I would recommend this company immediately. Thanks First Choice! read more

Disclaimer: it's only been 6 days since my apartment was treated for fleas. Hot tip: it's only been 6 days since my apartment was treated for fleas. Yes, I don't have ANY more bites on my feet. That means that I don't have any new ones, and all the old ones have already healed. Amazing. They have a 30-day guarantee, which is comforting since the bazillion eggs that were laid before my place was treated will probably hatch eventually. My tech (Jerry?) was knowledgeable and explained the life cycle of the flea to me. Pretty impressive to have someone who may as well have been a SME. When I returned home after several hours (you can't re-enter for 4 hours), it surprisingly smelled quite pleasant inside -- added bonus. I'll update this review should anything go wrong in the next 24 days, but otherwise couldn't recommend more for flea treatment. read more

We had the misfortune of finding our apartment infested with bed bugs and First Choice had good reviews so I called them. They scheduled a technician to come out within a couple of days and gave us guidelines on what to do before they came and were very patient with all my questions. The price was good as this is an expensive problem and we were moving in less than a month anyway, wanted the bed bug treatment so we didn't take the bugs along with us. We prepared our place for Ray and he did a thorough job both times. We did have to be out of the apartment for at least four hours after treatment to allow it to air and there was a bit of a chemical smell and furniture all upside down which was difficult but we stopped seeing bites and bug stains almost immediately. Unfortunately we were still seeing bed bugs a couple of weeks after second treatment so while thorough with our furniture etc we figured the problem is most likely IN the building. We had an inspection which found the problem was still there and the First Choice people were very helpful and supportive. We moved house and did not take any furniture from the affected room. First Choice sent out a technician for an inspection to our new place and it's bug free. I'm sure if we stayed in our old apartment they would have been very helpful in treating the issue 100%. Thanks for your help First Choice. read more

I had high expectations for First Choice, as I was referred to them by a family member and read all the great reviews. I called two weeks ago and set up the appointment for this past Friday. I had additional questions so my name and number was passed on to a technician that called me within a couple hours, very impressed. On the day of my appointment I called to confirm and to my surprise I was not on the appointment schedule . Recalled the conversation I had with the representative on the phone and even had the voice mail saved from the technician that called me. The service rep searched and called the technician to confirm our conversation. She informed me that because the technician or myself did not call her back the appointment was not made. She called back to inform me that all of the technicians were full for the day and would not be able to get anyone out until the following week. Being that I had already taken the day off from work for the appointment, I was not going to take another day off. read more

The worst company the guy lies. they come to your property, sit in the truck, write up a slip put it on you door and leave. make sure you watch everything they do. cuz they do nothing unless you are watching. do not waste your money with this company. the owner is very arrogant. When I had him come back to prove the rat bait stations were refilled. He would not open them in front of me because he knew they did not refill them. Save yourself the time and money call someone else this company does not deserve your business. read more

Find a bigger company. Its really unfortunate since I actually had a good experience with them 3years ago. Called them again having no doubt that it will be as good. House is still infested with fleas even after the second spray. The technician, Ray, that came to spray turns out to be the owner of the company. It took him less than 15minutes to spray the inside and outside of the house (3000sf house w a 7500sf lot). Called and asked for the owner several times with no call backs (didnt know at this time that the tech was the owner). Finally when Ray called a week and a half later, he said its past the 30day now and he wants to charge 175 for another spray. He said thats with a 100 discount. I even tipped the guy $40 so he can do a thorough job. Wasted my time and money. read more

As close as summer is , it is almost impossible to control the amount of bugs getting anxious from this heat . Fortunately 1st Choice came into my family's life at the right time and at the right place. We've been looking all over LA for someone who could actually help us out with this common issue and nobody was able to fully exterminate pest. For anyone out there suffering from the same crisis, First Choice is here to help you tye same way they helped us!!!!! read more

I hate spiders, I hate spiders, I hate spiders! I called First Choice Exterminators to ask about this issue and Wendy took the time to let me know why I see spiders more frequently during different times of the year. Not only did Wendy provide great customer service, they were able to accommodate to my schedule and provide service right away in a timely manner. Really appreciate the patience and the professionalism from both Wendy, (receptionist), and Ray (technician) despite the million and one questions my mother and I had. I highly recommend using First Choice Exterminators because I don't get any surprise visits from spiders anymore! Thank you First Choice Exterminators! read more

I was able to get an appointment quickly after my initial call to get rid of my ant problem. They offered a spray outdoor and gel indoor treatment that has effectively killed the ants, haven't seen any the past two weeks since they came. Also they offer a great price! read more

I have a rental home in east Hollywood that was attacked by a flurry of termites a few months ago. They were concentrated in one large corner on the underside of the house. I called After getting estimates from several extermination companies I settled on one 1ST CHOICE EXTERMINATORS. Why? Because they offered the most scientific professional yet understandable attack for the problem and at the best competitive price. Thankfully they were able dig and spray the entire location of the infested area and after several months now there has not been one complaint or sight of any termites. from my tenants. Not only did they spray under the house but around the outside walls and flower beds where termites might hang out. The flower beds and outside surrounding areas were extra with the other companies but, 1ST CHOICE EXTERMINATORS included it as a courtesy.. It saved us under $100. Additionally, I had a cricket problem on the outside of my own house and they came immediately to spray outside and at a ridiculously nominal price. For their courtesy and good customer service I asked if they would mind if I wrote a nice review for them on YELP. Of course, they were elated. Hence I am highly pleased with their service at both houses and now I can sleep peacefully cricket less through the night.. Ira C read more

Ray Medina was awesome and helpful, and helped me exterminate my rodent infestation, very knowledgeable in the field he works, and all questions answered. Great help, great work. - Elizabeth Bylander read more

When we finally found a bed bug (after weeks of bites and denial that it was truly bed bugs), our immediate reaction was to turn to Yelp for help. FCE was the third on the list (and consequently the third to be called), but they were the ONLY COMPANY that took the time to not only set up a VERY IMMEDIATE appointment, but David spent 45 minutes discussing and answering our questions over the phone. Unlike roaches or rats, bed bugs are an encroachment on your "private" and "personal" spaces, as they not only are IN bed with you, but EATING you (your blood, specifically) as well. We have an 18 month old, and they were very understanding, and reassuring that the chemicals they use would not hurt our son; AND were even willing to set up an appointment to treat our house when they were normally not working to accommodate us finding someone to watch him while we treated!!! Even the technician (apologies for not remembering his name) spent some time before the treatment to inform me on how bed bugs infest, and how they are eradicated. Eliminating bed bugs is a meticulous and somewhat involved process, and we are still in the process of treating for the little critters, but I cannot RECOMMEND THEM MORE!!! If you need help, and find yourself lost, confused, and feeling helpless like we felt, PLEASE, PLEASE, PLEASE CALL FIRST CHOICE EXTERMINATORS--you will actually feel better after talking to them--before they even come to treat!!! read more

Showed up on time, was quick and efficient, and didn't try to up sell me on additional services. Highly recommend!

these folks are really nice but i got screwed on the yelp deal. i bought a $50 yelp coupon for $30 which was s'posed to give me a $20 savings. that was the reason i went with this service. however when the guy got here he said that he would only accept it if i went with them for the service, not for the inspection. didn't say anything about that in the fine print. yelp refunded my money without any problem, but like i said, i went with this company because of the discount. didn't get a discount. and i ended up not going with them for the service since my landlord stepped in and said they needed to use their own contractor. pretty disappointed all the way around. read more

My roommate and I both were being bitten by something in the middle of the night. We both assumed it was mosquitoes and didn't think much of it because we were getting ready to move within a week or two, and both of us were very busy with internships. One morning less than a week from moving out I looked up at my wall and saw (surprise!) a fully grown bed bug crawling up towards the ceiling. All of my worst fears came true, both my roommate and I were being bitten by bed bugs. I looked up exterminators in the LA area, found First Choice and called immediately. Marisol was very understanding and knowledgeable over the phone. She was able to get a technician out to my apartment the very next day even though I was moving out in 2-3 days. Frank the technician showed up at my apartment at around 9 am the following day, and was very detailed with his inspection. He was very friendly and told me all about bed bugs and how the source of them could have been anything or anyone. He even inspected the living room even though I was paying for treatment in only one bedroom. I would definitely recommend these guys for any kind of pest control, ESPECIALLY FOR BED BUGS. First Choice Exterminators not only brings you peace at night, but peace of mind. read more

I hired this company to spray for pests & bugs. I have also have a rental unit I hired them to do. I had to discontinue their services because they weren't effective. After they applied gel, my husband called another exterminator and they tested the gel. It was ineffective & worthless. This place ripped my family off. read more

I used to be with Terminix until i met 1st CHoice Exterminators. I immediately switched to 1st choice... that was 4 moknths ago and since then they have serviced my house 3 times already and i am very satisfied with the service and price. read more

This company is incredible. Working with both Wendy (operations) and Ray (technician) was an absolute pleasure. Wendy was extremely patient and accommodating to my many order and scheduling changes. I probably changed the order at least three times (including once onsite) as well as made just as many scheduling changes. Wendy listened and responded to all of my concerns with great care and consideration. In the field, Ray was an absolute professional. His experience (over 28 years) and knowledge of pests and methods to treat them provided me confidence that we were addressing the situation with the best possible solutions. Without a doubt, I would call First Choice Exterminators in a heartbeat and would recommend to anyone in need. read more

So far so good. Quick same day service with a 30 day guarantee.

Rey was incredibly helpful and friendly throughout the entire process. After a massive flea infestation, I was so stressed and anxious, but Rey listened well, answered my every question, and made me feel at peace. He did a great job in thoroughly explaining my different options, and made the process extremely easy and convenient. I appreciated how he really cared and how he knew his stuff. I knew that I could trust him to help me get rid of the fleas. I will hopefully never have another infestation of any animal, but if I ever do, I will undoubtedly choose First Choice Exterminators. Thank you for the great price, the prompt service, and the kind customer care! -Sarah read more

I called 1st choice exterminators for a bed bug inspection and they were able to come that same day! Upon finding them, we were able to get the 1st treatment after that weekend. I was even able to redeem the 30 for 50 deal (thanks David!) They all have been so helpful throughout the whole process even when I was constantly calling with crazy questions. Ray the technician was so nice and patient with us when he came to treat the apartment. It has been a couple days since the 2nd treatment and so far so good! Keeping my fingers crossed that it stays that way. They have been so great, and I feel confident that I can come to them for any concerns that may come up so that gives me peace of mind.Thank you so much 1st choice! read more

July 26: Sent them a email today and after a few hours, got a response from David regarding a quote. We are faced with a very serious time constraint and I decided to call for a faster response on my inquiries. David was pleasant and very professional and answered my queries efficiently and patiently. He was able to accommodate us tomorrow to fumigate and come back on Monday to do the final fumigation. I will update how it turns out tomorrow.... read more

I called for a service for one of my rental units for bed bugs. They came on time, customer service was great and we really appreciate the service! Thanks so much and I greatly appreciate the service. Hopefully we won't need to call again, but if we do I know who to call! - Hanni read more