Tech was great only like him to come more early n like tht he is very polite n courtesy. ALWAYS GOOD TO HAVE HIM

You get what you pay for. They came in at a good price for a fumigation. Their communication was terrible. They didn't return calls or email in a timely fashion. They called last minute saying I need to fill out some information within 1 hr or they would cancel the whole project. They sent the paperwork to the wrong email. They didn't communicate well with the gas company which nearly derailed the tenting. When they tented my home, they damaged the vent to my attic which caused carbon monoxide levels to become dangerous. It cost me $500 to get an HVAC person to fix it. And, I believe someone from their crew stole my prized Wusthoff chef's knife from my butcher block. They don't make this knife anymore. I don't know how long tenting is supposed to stay up but it seems like it wasn't on for as long as I thought it would be. I would not use this company. I'm kinda shocked they have the star rating they have. read more

This company was recommended by some people from LROC. I always used Terminex for pest control but decided to use them. The price was $100 lower than Terminex but again they have raving reviews about their pest control. Pest was not eliminated and when I called for a monthly plan it was twice the price of Terminex, $85 vs $40. So please use the best and stay away from companies that claim they know what they are doing but don't. Terminex is the best, pay for the best and leave these companies that start cheap but will get you later. The technicians are polite but I do not recommend this business. read more

I just moved into a building and later learned it has a 3000 page history of code and habitation violations. The pest control company the owner has used twice still hasn't solved the ongoing infestation. They refuse to present a plan to treat the entire building and exterior, which would be far more effective than just treating my unit. The bugs are coming from exterior walls connected to outdoor spaces and neighboring units, many of which are also infested. Even with the public health department involved, this company has repeatedly failed to follow through. They contacted me to schedule treatments, then didn't communicate for a week. When they did reach out, they didn't come because of driver route issues. Weeks later, they suddenly call again with no explanation for why they failed to treat earlier. Tenants are forced to live in these conditions for weeks at a time, which is unacceptable. I would advise this company to adopt a strategic, building-wide treatment plan like Orkin does, so infestations are effectively addressed and tenants are safer. As someone with disabilities, I have to empty my cabinets every month because of their ineffective treatment strategy. I am going to invoice them for my time and effort, in hopes they understand that not all money is good money. If owners won't pay to treat the root problem, taking their money only harms tenants more. As a family owned business I would hope they demonstrated more integrity and concern about the people living in these situations instead of just profiting off of us. read more

We have used pest control for the last 15 years. Every time we request something from them, they act quickly. they service our apartments on a monthly basis and are happy to do business with them. read more

The best ant control service provider in Los Angeles. Their pest control technicians are experienced in identifying and treating ant nests in both residential and commercial settings. Thank you A Step Above Pest Control for helping me out!!! read more

Their service is not very good! They forgot our appointment. The first time and after talking with them we decided to give them another chance to find out that our second appointment with them scheduled for 12-2 we were given a text saying they are now running later then they thought. I will not ever use this company again for any of our properties. read more

Not happy with them. At first they explained everything very well and in a professional manner. We hired them to handle a rodent issue we had at an apartment complex. The had set up traps and then went and removed the traps. When we asked them to send us photos of the locations where the rodents got access from they said that they will charge additional fee to send us these photos They charged $500 to set up traps at $20. They scammed us read more

Awesome service. They came out and did a detailed inspection. They gave me all the information I needed and spent time explaining my different options. read more

Always the best service, very thorough and professional staff. I have had positive experience with the office workers and technicians going on 5 years. read more

Always happy to work with such of professionals. Tania and Lindsey are always happy to assist me with all the building we manage and they always do it promptly and efficiently. read more

I am beyond happy with the service they provided in my house. I had the opportunity to work with Tania, and she was excellent, very professional and knowledgeable. She did a treatment for ants and spider and I guess all type of bugs outside of my house and also inside and I haven't seen anything ever since. Even though it was like 100 degrees outside she took her time to do it all around my house. If you're still thinking about getting their service this is your sign read more

One of the best exterminators in LA! As a property manager, it's very reassuring to have professionalism, communication, accommodations, hospitality, etc. from a vendor that is needed so frequently! The whole team helps keep my buildings pest/rodent free. All my requests are handled by exceptional techs--recently I've had Aaron, Emmanuel, and Josephina here! They keep me in the loop, treat/service my buildings with detail, and share their valuable advice so openly. Special shout out to Lindsay with from their admin team as well! Thank you ASAP Team for always taking care of me! :) read more

I am more than pleased with the service that was provided! This company goes above and beyond to make sure they're customers are satisfied. The office staff and my technician was very knowledgeable. Will definitely be referring to anyone in need of their services. Thank you again! read more

Time to get real here. This team and this place *definitely* lives up to its name. They're a step above them ALL when it comes to giving you peace of mind from critter invasions. I was going *out of my mind* from an infestation of gnats. Dwayne came out within days and, like the Terminator, gave me my home and my sanity back. There couldn't possibly be a more patient, conscientious and expert home exterminator. Don't waste your time on anyone else. Life's too short! read more

Josefina came by my apartment and was very helpful and professional. She provided a great service.

Our 100 year old craftsman is prone to bugs, and this year we were INFESTED with ants. Usually we can put traps out that help, but that did absolutely nothing. The Step Above team came out and spent an hour spraying the perimeter of our house (inside and out) and even located a tree that was infested and treated that as well. They explained in detail their process, their product, how the ants will respond to the product and they weren't wrong. The next day, there were no ants to be found and it's been almost a month. They were friendly, professional, on time, and VERY knowledgable. We didn't get the monthly service, as the colder months are hopefully on their way, but if anything pops up in the future A Step Above is saved in our phone! read more

I work in property management and have worked with various Pest Control companies over the years. All things considered, A Step Above Pest Control has been the most dependable company on all accounts. Exceptional customer service with providing same day service in urgent situations. All round good value! read more

Dwayne and Robert were amazing! I had a swallow problem and the guys did an amazing job!

Tania and her crew came by my apartment and did a fantastic job, and were incredibly informative, and most importantly very reasonably priced! Would not hesitate to recommend their services to anybody, thank you again Tania ! read more

I have used this service for over 4 years. In the last year the service has continued to decline. They have stopped sending notification of the day they are coming to the house. The technician has often not entered the property, only spraying out side. Billing is very lack. I have to send in proof of payment multiple times. I have stopped services with October treatment read more

The service Angel And Dwayne provdided was wonderful! They were experts who gave great advice! I highly recommend them! They were even communicative after my treatment and provided extra help getting rid of the problem (a matress) and the next steps! read more

We've been using A Step Above Pest Control for a long time. I've always been appreciative of the service provided. Tony has been very helpful and thorough with treatment and explaining to me about how to control the pests. It's great that I can always call or email the office and get prompt replies and scheduling when needed. Thanks again! read more

The service we received today from Tony was extremely successful really appreciated his service he was very helpful and nice

I spotted a mouse. I yelped -- literally -- like a big AIEEEE -- because I do NOT cope well with pests. Then I Yelped -- and thank heavens Tony showed up from A Step Above. He was so calm and helpful. He was thorough and reassuring, which was good, because I was freaking out. Grateful for his hard work! read more

Simply the best. Always able help us solve whatever pest control problem we have. Dwayne services both my home and our multi-family properties and has never failed to solve whatever problem we have. Best Exterminator in LA! read more

When I first started using this company, I definitely would have given more stars, but over the past couple of years, I've noticed a decline which has made me start to consider using a different company. - monthly service which includes three units of my choice. Tenants need to be home or needs to provide access to the onsite resident manager. - different types of treatment depending on the pest. In the past, they used sprays, but now they use gels. - traps are set and checked monthly - written instructions for tenants in order to prepare their unit for the upcoming treatment are available in Spanish - have their worker catch the pest, not the tenant because if it's not a good sample, you will still get charged for the visit. They will diagnose what kind of pest it is and offer a treatment plan and the cost. My issue with this is that there's no follow up. Once they email you the treatment plan, you never hear from them again. They don't check to see what your final decision is. I would like a reminder. I think it's good customer service. - Every year they mail out the monthly dates and times of when they will be servicing your building. This has gone downhill In the past few years. Now you need to remind them to send it out to you and a couple of times it's not even a complete year! There has even been a few times when the day and/or time was changed and I was never notified. - a couple of times my onsite resident manager noticed that the technician didn't do a through job! The good part was that the company did resend someone without any additional cost to me. Bottom line: monthly cost has gone up. I guess that's a given, but service shouldn't go down. read more

very poor communication, service is so so . Had bedbugs, we called the company, first they give a week later appointment, but we complained they said Friday Noon-5pm. Them technicians arrived in the morning 8am!!! Gave me 30 min note. I was lucky I was at home, since nobody told me they will come in the morning and not afternoon. Technician did the job, I did everything what they said , but unfortunately 2 days later the bedbugs was back. Called the company again, they said they can't come earlier than 2 weeks and put more stuff and I'm not supposed to spray either . So then what should I do for 2 weeks? sleep with the bugs? Anyway nobody called me or emailed me like before to schedule the new follow up appointment, but one day I just got a text the technician will be here in 20 min. Well I wasn't there. Now the company wanna charge $50 cancellations fee. I didn't even know about this appointment or nobody scheduled this appointment with me , so then how could have cancelled it or be ready for it ?????? read more

Rehabbing an old home and found all sorts of creepy crawlers. I started a maintenance program with one of the commercial companies, but wasn't seeing the results I'd hoped for. Aaron came out, did an amazingly thorough assessment. He explained, in detail, everything we needed and proceeded to do the first treatment. After he sprayed and saw me enter the house before he pulled off, he called me right back to request I leave the house for a while. A total step above. I decided right then to cancel our program with the other company and go with A Step Above for maintenance. read more

Speaking as a former exterminator and contractor, this company is terrific. The great service began with Angel, who did an inspection of our home, only to politely inform my wife and I of a termite infestation that had eluded us. Angel pointed out the myriad areas where our home had been damaged by the insects, and explained how they worked. Robert and Ricardo then came to repair the areas of our home damaged by termites and/or dry rot, and did an excellent job, all the while being perfectly professional and friendly. This was a big job, and so Dwayne the manager visited on a couple occasions to ensure that the job was going well and that, above all, we were happy. The only drawback with this company is that it was sometimes challenging to schedule the repair work, but the people in the office were also very friendly and ultimately the quality of the work matters far more than the ease of scheduling it. These people are very fair and honest in how they do business, the prices seem fair, and all the service people really know their stuff. read more

ASAP is the best! They take care of all of my buildings and my home. They bare fabulous and efficient. The office staff is remarkable: always available and friendly. Tania and Lindsey are amazing and help make managing my buildings so much easier. read more

These guys are the best....Last time i had ants they came once and never had to come again. Now with my new property in Malibu, ants are a serious issue. Called them to come out and the ants are gone. Thanks guys!!!! read more

HORRIBLE. I had them at our house to control several problems our landlord had let go to the extreme. They would show up without confirming appointment times first. They have sprayed now 3 times for roaches, but the bugs keep showing up in my bathroom. There were larvae from another insect that they were unable to identify and just ignored as a result. The worst part of it all though is that, they were hired to help with a skunk problem and left a poor baby skunk to suffer in a trap an entire weekend. *** If you are not going to come clear a trap for several days, you should remove it and reset it when you are available!!! this is serious animal cruelty! *** read more

I called A Step Above Pest Control about four days ago to help with a flea infestation. They were very thorough and professional with their questioning on the phone. When they realized they would be arriving earlier than the stated appointment time, they called to ensure someone was at the house. The gentleman was friendly and informative and he worked quickly. At first I was disappointed because it seemed the fleas were showing up in new places and in greater numbers. Today, I am noticing a decrease in the pests and they have all disappeared from the indoors areas. A Step Above did a thorough job and did explain that it may take a few days to notice the fleas dying off. They also provided a verbal list of other pests that would be controlled by the same chemicals used for fleas. There is a 60 day guarantee during which we can call them to return if there is still a problem. It was an overall satisfying experience. read more

After a year of uncontrolled pest problems in our house, my husband and I finally decided to bring in a professional. Tania was awesome in helping us figure out the right treatment plan for the problem. She was very thorough and explained the process in detail. I love the prompt response in getting someone out to our house quick! We were also very pleased with Chris' work! He was very knowledgeable and answered ALL of our questions. His professionalism made us trust in the service he was performing. I'm EXTREMELY HAPPY we found A Step Avove Pest Control and would recommend them to family, friends and anyone who faces the same problem. read more

I called them to come out for a rat problem in my attic they told me a bunch of good stuff about what they do and it was $295 and they come out for 30 days once a week but what they didn't tell me was if they only open the Attic look around wit a flashlight standing there and put traps around the opening not all around inside my attic I could do that myself they don't even go inside the Attic to look around or set traps where I hear the rats I could have went to Home Depot and did that myself i do not recommend them... save your money and set your own rat traps read more

So happy with the service given to me here. Your employee Sheily went above and beyond to make sure all my requests were met. She gave me her best technician. Absolutely satisfied with her service, and I would love to work with her again! read more

Excellent service. Definitely recommend. Tania is such a pleasure to work with! She is on top of everything & will make sure you are completely satisfied. read more

They came to my home explain the service and performed a thorough job. I would recommend to a friend.

Terrible customer service and quality. My apartment has hired their services and so I am forced to have their business. They come at their own leisure, They spray anyone's apartment as long as they fill their quota, and when they treat your apartment, they do a poor job in doing so. It has been four months and we always miss each other. I have surrendered and now using raid bombs. This place is the absolute worst. read more