Joseph and his staff were very friendly, informative and quick with replacing my new tires. I got a great deal on my tires and great service. read more

Very disappointing experience -- incorrect tires, poor communication, and unnecessary upselling I normally consider myself a careful and informed consumer. Before purchasing tires, I spent a significant amount of time researching the specifications, comparing prices, asking about price matching, and even negotiating the labor cost. I also made a point of confirming the tire specifications with the store because I wanted to make sure I was getting the correct tires for my vehicle. Unfortunately, despite my efforts to confirm everything beforehand, this Firestone location in Walnut still provided me with the wrong tires. The tires I received were not the same specifications as the tires my vehicle was originally equipped with and designed for. This was especially frustrating because I specifically tried to confirm the tire specifications with the store before they installed them. I expected a tire shop to understand the importance of matching the correct specifications for a vehicle, particularly when the customer has already taken the time to verify them. The communication regarding pickup was also very poor. They never clearly confirmed the exact pickup time with me, which created unnecessary confusion and contributed to the situation. I had made my expectations clear, but the store's communication about when the vehicle would actually be ready was not clear enough. When I discovered the tire specification issue and brought it to the manager's attention, I expected the store to investigate the matter and work with me toward a reasonable solution. Instead, I was told that the tires they provided were correct, despite the fact that they did not match the specifications I had requested and were different from what my vehicle was originally equipped and designed for. What made the experience even more frustrating was the lack of effort to investigate the issue further or provide a meaningful solution. I felt like I was being pushed to accept their answer rather than having my concerns genuinely addressed. There was also an uncomfortable upselling experience involving the cabin air filter. I was caught off guard when they presented me with an expensive cabin filter replacement. Looking back, I should have simply said no and done more research before agreeing to it. I understand that businesses need to make money and recommend additional services, but the price felt excessive, and the way it was presented left me feeling pressured rather than informed. After everything that happened, I was frustrated enough that I was prepared to accept this as an expensive lesson and move on. Fortunately, another Firestone location eventually helped me resolve the situation, which made the contrast in customer service even more noticeable. My biggest issue isn't simply that a mistake was made. Mistakes happen. It's how the mistake was handled. I did my best to research the tire specifications and confirm them with the store, yet I still received the wrong tires. When I raised the issue, I expected the store to take the concern seriously, investigate it, and help make things right. read more

Requested to do a point inspection last year which included a tire rotation. Went to attempt to rotate my tires at a nearby shop recently and found out 2 of my studs were cross threaded on the same wheel and had to be replaced. Very disappointing read more

Don't ever go their worker named Joseph very unprofessional went in for a nail on tire was told I would get a call before fixing they messed up the patch was then told I need a new tire my warranty from other company was denied due to them messing up tire never go to Firestone on Nogales st in walnut if I could give zero I would. Also was threatened with lawsuit for not sure what but I expressed my anger and I'm thinking that's the reason for words that were exchanged for them not taking accountability. read more

Firestone Complete Auto Care - They went to deep so they messed up tire was only about 10000 miles in thread on outside was great. - Tires Near Me - Walnut, California

I set up an appointment through the app for an alignment at 9 am, i arrived at the store 15 minutes prior to my appointment and i was greeted by Joseph the Manager of this store. I informed him that i have an appointment at 9 am for an alignment and he said that the vehicle will not be ready the earliest at 2pm maybe later!!! For an alignment? He said that there was 4 cars ahead of me which i dont see in their showroom and in the bays of the shop and only had 1 tech. So i politely declined and all i got was a sorry about that. Yeah i dont think you are. Just because its a free alignment i get put back in the back burner. They dont care if you took a day off to take care of this, they just want to keep your car as long as they can because its a free service. I will take this to the higher up, better business bureau and the BUREAU OF AUTOMOTIVE REPAIR, because they dont seem to take complaints serious now a days, thats why this business is dying. I want a refund for all the vehicles with lifetime alignment. read more

Firestone Complete Auto Care - this the look of a busy shop!!!! 5 hours minimum wait for an alignment WITH AN APPOINTMENT. - Tires Near Me - Walnut, California

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Be wary of this firestone business practice. If you do a drop off they can drain your oil, fluids or even drain your battery. And recommend you to have it all done unnecessary. I was there for a lifetime alignment and my oil was drained with 1qt left. They did a "courtesy service check" which is there normal tactic to touch your car and find ways to make unnecessary repairs. My car only had less than a few hundred miles until it was oil changed. So it was almost impossible to have it that low. My oil % was at 70% at the time. Then i see the how they would charge me for the oil which was not factory recommended. They refused to finish my alignment even though it was the service i paid. The workers involved were danny, jose, ray, lino (technician), joseph (manager). Joseph got defensive when asked where would the oil have leaked too. My car has no leaks and was recently serviced at honda. They wanted to charge me for an engine air filter. I have an aftermarket intake? that they wont be able to change at all...So why charge me or even qoute me. Or even bring it up? Fraudulently charged again. They were going to charged me for cabin filter also. That was already replaced by honda 1k miles ago? They clearly didnt check. Fraudulently charged again. I advise for you to stay and watch how they work on your cars. Multiple complaints occur from this shop. Report has already been established with BBB and Firestone corporate. The business model needs to change in this location and it starts with leadership. If Joseph had a honest business practice the shop will have a better reputation. read more

Firestone Complete Auto Care - They drained my oil on drop off for my lifetime alignment. My oil % is 70% prior to arrival. And now my oil is dangerously low after i left - Tires Near Me - Walnut, California

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This place stinks, with an appointment once onsite I was told it would take 2-3 hours because there backed up, the place was empty. Avoid this place all cost. Follow up to LEE S. the owner whose only recourse is asking the customer to email the complaint, none of which includes a follow up by the ownership: Customer: I've been in contact with them all day long with the complaint, I see this is your stock answer to complaints, as an owner what action will you take? Nothing, I ended up going to La Habra and they completed the alignment in 45 minutes. This location continues to provide poor service. read more

Firestone Complete Auto Care - Empty alignment area - Tires Near Me - Walnut, California

PRO-TIP: Go online and make an appointment! Due to being fisted by normie life, unless I get a break, I can only get my car looked at on weekends and boy do they get busy on weekends! I had an appointment for a really early timeslot, 8 AM (which is when they open I believe) and there was already a line of people behind me from the service counter to the door. I don't think there is ever the possibility of having your car looked at and it not costing a pretty penny. But there is a difference between that and a business obviously scamming you *cough* Puente Hills Nissan Dealership *cough*. Firestone lets you know what's up with your car (I literally put the reason of the appointment - unsure and just described the issue), let's you know what repairs are necessary for safety, and what other repairs are optional but can be done at a later time. Many of the issues that I've had for months were remedied fairly quickly in the couple hours that I have left my car here and my car was ready for the road immediately after. If I can drag my car all the way to my car guy in SGV, this is the next best option. read more

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I should have checked the Yelp reviews first before I even started taking my car to Firestone. I had to replace my axle and noticed there was a leak because the seal was not properly seated according to Honda dealer. So I took it back to them and after the repair, I noticed that my under carriage skid plates were not properly installed and was scraping the pavement when I hit even a slight bump. I took it back and thought they fixed it already. When I drove my car I can hear that it was still scraping. So I checked it and it looks like the skid plate looked mangled and I don't think they even did anything. I have wasted so many hours taking my car back to this lousy Firestone. That was the last time and I won't be going back. This is a good way to sink your business. Poor workmanship and they do not care about their jobs. Good luck! read more

Everything went really well. I've taken my cars to this Firestone store and found the manager (Joseph) and all the employees I came in contact with helpful, courteous and honest. They do what they say they're going to do and I feel confident my cars are well taken care of. This is why I have repeatedly taken my cars to them for service and I will continue to do so. read more

I had a nail in my tire so I brought my car here, I was quoted $30 to get it patched if it was fixable. Ray called me and told me I needed a new tire and I needed an oil change. I knew he was lying because I just bought the van 2 weeks prior! The maintenance was just done at the dealership. I declined everything. I took the car to La Puente tires and got the tire patched for $20! I then took the car to Toyota to make sure the oil was fine and sure enough it was good for another 6k miles. read more

Got an alignment done. Danny was nice and accommodating. He took in my truck in and was straightforward with what he could and couldn't do. The tech did a great job on my alignment. The toe was off and now it's back into specs. Will be back again for other services. Make sure to tip them if you think they did a good job read more

You get what you pay for and great customer service. I had to get my car battery replaced urgently. I spoke over the phone the day before and they were very transparent with the pricing (pretty fair) and how long it would take. I appreciated the person putting my name down for a battery the next day. When I went into the shop Sunday morning there was a very nice Vietnamese man who was very transparent with how long it would take and was very patient with me. I ended waiting about 2 and a half hours which wasn't that bad. Lobby was pretty quiet and free water. They got my battery replaced, whole thing costed $360 with the labor and 3 years warranty. Only complaint was the person who I spoke to over the phone said they'd offer complementary uber but when I came in person the Vietnamese man said he didn't know how to do that. So there was a communication issue. Thankfully I brought my laptop so I did some work in the lobby while waiting. Not too bad. I'd recommend this place. read more

Good people, honest and fair prices, and they work quickly. have been here many times. Highly recommend. read more

*if this happened to you, file a complaint to the BBB so we can have enthical businesses like this shut down. long story short: an employee named Jose lied to me to open up a credit card with them just for him to meet his "quota". if he was that desperate and behind on his quota he could've just asked, but he chose the coward way and lie instead. called their store to confront the manager, he denies it. talked to the "area manager", he denies it. they refuse to take responbility for their unethical actions performed by their untrained salesman. they also try to upsell you on unecessary services. read more

This Firestone saved me when my car started making a horrible metallic screeching sound on the freeway on 3/17/2025. They were busy but I waited for a tech to get my Crosstrek up on a lift, and they found a pebble in between the brake plate and something else. They did not charge me, and they even gave me the rock. LOL. Thank you, Monica and crew! read more

I told them I needed my alignment done, but in order to turn on my new Tacoma you need to do so and so. If you need help I'll be at the gym next to you. If you don't do it right it'll cost me money to go fix it. I get called to come turn on my Tacoma and I'm locked out. The guy that messed it up tried to pin the mess up on someone else and wouldn't own up to it. It cost me more to go have my Tacoma reset than to get my alinement done. read more

I went for an oil change. They made over priced recommendations on engine and cabin filter replacement. They find ways to get more money out of you. I didn't go for the filter changes. Actually brought the filters on Amazon for both $22 and changed myself, very easy. They were going to charge me $200 for both services together . I did on their recommendation flush my cooling system and brake fluid system. When I got home, I checked and my vehicle had 15,090 miles. The recommendation for both these services is from 15,000-30,000 miles. I probably could have waited to have it done, the vehicle is about a year old.. Oh well, they got me on that. I will never return to this Firestone location. They didn't reset my oil change reminder in my vehicle as we discussed. They also could not find an oil change reminder sticker for my windshield , left without it. I guess they don't give out the stickers often so didn't have any on hand, SERIOUSLY. I HAVE NEVER SEEN SUCH AN UNORGANIZED PLACE AND NEVER HAVE EXPERIENCED SUCH LOUSY CUSTOMER SERVICE. IF YOU REALLY WANT TO GO TO FIRESTONE, STAY CLEAR OF THIS LOCATION. In response to Mr. Lee, Business Owner, I see you respond to all negative reviews the same way. You should get your house in order, negative reviews affect your business over the long run. What happened to customer service. This location apparently including yourself does not care about their customers, it is all about the money and how many people you can rip off. KARMA read more

Yup as expected, I went to the Diamond Bar Firestone and they fixed the alignment within an hour. So avoid this place if you're trying to get your alignment fixed. read more

This is my third visit to this establishment for service this year for different vehicles. Each visit their customer service & satisfaction has exceeded my expectations. The staff is very polite, friendly and welcoming. With regard to quality of work ..., remarkable and sustainable. Danny Tran: Sales Teammate always greets me with and smile and go above and beyond consistently. I valued the care he and the technicians proved. They have my recommendation! Sincerely, Tyrone J, MSLM read more

Don't get your alignment done here! We need reimbursement!! My boyfriend took his car in to get an alignment and oil change. We arrived at 10 am. Staff was friendly and courteous and the oil change was done perfectly. Everything took about 2 hours overall. Not bad until we pulled off and made a right turn, we noticed the DBC malfunction light came on and the car was consistently veering to the right. My boyfriend got another alignment two days later at a Firestone location in Los Angeles. The mechanic explained the report he gave us which showed how bad the alignment was done prior which made his job even more difficult and made our service wait time much longer than necessary all so he could make both the wheel and the tires drive straight again. We will never be taking our car back to the Walnut location for an alignment in the future! The LA Firestone mechanic even asked if we had been in an accident because of how bad it was, he could barely get the tire back on on the driver's side! Due to the improper alignment, damage was done to the roters, brakes and suspension. We ARE expecting reimbursement for these damages! read more

Firestone Complete Auto Care - Alignment Report shows prior alignment that was done at Walnut location on top and alignment that was done at LA location on bottom - Tires Near Me - Walnut, California

No point in making appointments here.theres alaways just one person here. You will have to wait the whole day for simple work .

So my boyfriend actually sent me here to get some new Bridgestone's for my car. We chatted with George, told him what we wanted and he gave us a quote for the 4 new tires and alignment. Tires were ordered that day for next day service. Brought my car in at almost 11am and was out in an hour and 40 mins. No one tried to uosell anything, all appropriate discounts for purchasing 4 tires were discounted from the invoice and my boyfriend paid exactly what was quoted to us. Super pleased with our visit. read more

Firestone Complete Auto Care - Awesome new tires. - Tires Near Me - Walnut, California

I had an appointment to drop off my car at 8:00 a.m. At 8:10, the door was still locked. Nobody was in the office. The mechanic said the worker will be 1.5 hrs. late. I couldn't drop off my car. I wanted my time, gas, and wear and tear on my car to drive to Firestone. It actually worked out for the better. This sore has very bad reviews. I complained when I called Firestone to reschedule my appointment. Later the same morning, the manager from the Firestone sore called me and asked me if I complained. Awkward! I said yes, and I said I 'm glad that it didn't work out because I noticed this store has a bad review average rating. He told me he had a family emergency. How did he get to the store at 9:30 if it was a family emergency. I booked my appointment with the Mercedes dealership to get my wheels aligned. read more

Went in for a leaking tire and a service on my rear breaks. I was recommended a different alternative to what I had went in for which saved me money and got the proper treatment for my vehicle. Great job to Advisor Danny and Technician Han. Great overall experience! read more

If you want to wait all day (with a 8am appointment) this is the place for you. I dropped off my car and they never even started on it and then go to find out at the end of the day that they didn't have the necessary equipment to service me. Talk about a cluster f**k. read more

Took my car over to Firestone to get new tires, they did a great job and the staff there were very helpful!! Thank you so much!!

8am appointment for an alignment will take 3 hours. Store Manager not very accommodating , GEORGE GONZALEZ, stay away from this guy. read more

Firestone Complete Auto Care - Stay away from this guy. - Tires Near Me - Walnut, California

Rene helped me with my tires needs highly recommended always taking care of making sure pressure was good and have the best service at this location read more

George Gonzalez, the Manager, scored 5-star in customer service and on his knowledge in automotive care and repairs. A very humble and courteous person, he treats all customers with genuine respect and joy which makes your experience here a truly memorable one. The staff are visibly well-trained in their respective departments and are equally polite as well as well-groomed. Danny Tran was faster than a fox in lending a hand and in keeping the place spic and span. Honesty and transparency is supreme in this place which is a rarity nowadays. Great place and great people! Kudos! read more

Firestone Complete Auto Care - Firestone Complete Auto Care at Nogales in City of Walnut - Tires Near Me - Walnut, California

Came at about 8:15am just to get one bolt tightened. ONE BOLT!!! From a previous oil change I had gotten done and they didn't tighten the oil drain bolt right. I didn't have the size I needed and my local stores didn't carry what I needed. So I came in. They didn't even look at my car until 9:45ish! An hour and 30 mins just to LOOK at my car! Another 30 mins to tighten a bold! They could've easily left my car in the parking lot, used a jack to lift it real quick and gotten it done. Note to self, just to it yourself! I was better off ordering the part I needed, waited a day for it to arrive from amazon, and done it myself. I wouldnt had to kiss 2 hours from work for this. read more

Not happy the more I Think about my situation and reading other negative posts. Some of us have great experiences but some don't! I won't be loyal, was thinking about a oil change but I'll go next door for better service and be loyal to the Pinoy! read more

Firestone Complete Auto Care - Tires Near Me - Walnut, California

These guys at walnut firestone are either idiots or incompetent. I took my car here for simple alignment because I bought new tires from walmart. I received my car back got print out condition of alignment and went off to see my nephew to take him disneyland. When driving I noticed that my car was veering to the right. I didnt have time to take it back because I was late already. Took car to diamond bar firestone 5 days later to get it check out again just to see if I get different result. Apparently all my tires was miss aligned each facing out wards. THESE GUYS MISS ALIGNED MY CAR SO I CAN END UP BUYING NEW TIRES AGAIN SOONER THEN LATER. I have print out of both alignment report and is absolutely shocking how bad it was. I asked agent at diamond bar firestone opinion, responded with the condition of alignment after 5 days of driving is too abnormal for it to be just coincidence. BOTTOMLINE FIRESTONE WALNUT WILL RIP YOU OFF FROM YOUR HARD EARNED MONEY SO THEY CAN MAKE THERE QUATA. read more

Untrustworthy I took my car in because there was a screw embedded in the driver's front tire and because I needed a tire rotation. (We had purchased tires here about a year ago and have free tire rotation service). I receive a call from Danny saying that they were able to patch the tire HOWEVER the passenger front tire had a nail in it and there was a slow leak and I would need a new tire. I asked to see the tire upon my return to the store. It appeared as if it was just made! Against my better judgement, I agreed to get a new tire because I was traveling the next day and fear of a blowout on the freeway scared me. When Danny showed me the new tire, he noticed the wrong tire was put on! It was 6pm closing time by now and the mechanic had to take it back to put on the correct brand! After about 15 minutes, he brings the car back out to me and I notice the tire valve cap is not on! I bring it to his attention which should be a quick fix I thought! I picture a container of generic caps in a container in the shop since it is a tire shop! Another five minutes at the least to get out of there! So, in the end I'm out $250 for a tire I probably did not need AND the company had to pay the mechanic an extra 30 minutes (overtime??) for HIS oversight! I honestly think this shop needs to have an undercover investigation completed. This is our last time coming here. Do yourself a favor and visit a different tire store! My visit was on Wednesday, August 21, 2019@4:45pm. read more

They are very short handed and hire ppl that don't no how to read an invoice or just want to charge customers. Also at times no one answers the phone. Customer service has taken a big dump not anywhere close to the the old days read more

This place ripped off my dad when he came here since he doesn't know much about cars.

Call to make an appointment. If you walk in you'll likely have to wait a while. Also their services tend to be over priced compared to other automobile service providers read more

They never pick up phone and no one is in the lobby to assist. No call back, not good customer service, also when I came in last time they over charged me for my service and didn't even reset my cpu. DO NOT COME HERE!!!! If you want your vehicle messed up, good luck then read more

I came here today for an oil change. I informed JR Gonzalez that I needed to be done by 1:00pm and he said he would get it right in. My appointment was at 11:00. I was done by 12:30.. I would definitely come back to this location. The lobby was super clean and they have vending machines and soda machines while you wait read more

After my tire repair here I've been constantly adding air to this tire. Another Firestone location said they could not patch this tire bc the hole was to large and was unrepairable. Why didn't the Walnut 'location make sure my repaired tire didn't leak after repairing the tire? This could have causes major issues like an accident not to mention it's been a pain to constantly add air every couple of days. I also had another negative experience at the store who advised me my tire couldn't be repaired. Review of that location to follow. read more