I called to see if this location could patch my tire today and was told I would need to wait a little bit but they can do it. I drove 15 minutes to this location to have it done and was told I would need to drop it off and come back around 5pm. Their communication needs improvement as I was given the wrong impression and wasted my time. The woman on the phone was great customer service but when I arrived the man I spoke to had a different story. Seems like their communication between staff is poor as well. read more

Horrible service it's a 4 hour wait time even tho I made a appointment days prior and I was assured that it was going to be done and now that I arrive their giving a excuse on why it might not be done today horrible customer service will never be back again. read more

So let me start by saying we took our vehicle here to have a tire replaced, shortly after it was installed things went south real quick, "like 15 miles later". Needless to say I wasn't happy about the situation. I called firestone the following day to address the issue and I spoke with the manager Jose, I was extremely surprised as to how fast he acted and took control of my situation. Jose understood the value of customer service and made my situation good. As he should have done! I appreciate when a company can admit when they are wrong or when the didn't get it right and then go the extra mile to insure that the customer is happy! My 5 stars go to firestone and especially to Jose for caring about your customers! read more

I've been coming here for YEARS and have never had a problem. I anticipate the wait time and always drop my car off. Always get a call when ready and pickup with no issue. I get lifetime alignment on my cars. I also get ny tires here so when I get my oil change I get alignment and rotation done. Not sure how this place has so many negative reviews, but I've been coming for at least a decade and have not had a single issue I can think of. read more

Every time I've come in for service for my cars, the staff welcome you right away and tell you they'll be right with you if they're helping another customer. I usually deal with Richard Lopez (the manager) or Amanda - they are always super friendly and helpful. I've come in for service for brakes, radiator problems and oil changes. They are pretty good about the time quoted for ther service job. There's a TV in the waiting area and coffee which helps pass the time if you stay to wait. If available, I usually bring in a coupon that I can use with my service... so it helps with the price. Again, GREAT CUSTOMER SERVICE Richard and Amanda! read more

Is good service and done in a timely manner I would recommend this place. Need to Make sure you go on a weekend morning or we day to avoid crowds read more

Called in and the dude tried to upsell me on everything and quoted me almost 1k for a service A.... I went down the street and got it fixed for around 120 read more

This place can never find the issue I explain to them. They don't feel the steering wheel wobble upon breaking. After receiving the car automatically feel it when I'm breaking for a stop sign. I take my car to another garage I explain the same thing word for word. And they find it easily. This place over charges for oil changes. read more

Went in to just get my tire patched up because had a nail in it. Take it an Itty bitty nail they said they couldn't do it because it was too close to the edge complete bs. They wanted me to buy a whole new tire. I said no and went to get a second opinion at tucker tire in covina. I told the worker that Firestone wanted me to get a whole brand new tire. He laughed and said the tire is totally fixable. Took them all of 15 minutes and they fixed it. With that said be careful here at this Firestone they will try and rip u off. If u can always get a second opinion. They are crooked here and want your money. I recommend tucker tire in covina they're much more up front and honest unlike the workers at Firestone who try to take u for a fool. read more

Thank you David and the mechanic that works here at Firestone :) they did an awesome job fixing and replacing the starter on my Camry last week. Good price and professional! Will be coming back soon read more

I came to this walnut location because RICHARD LOPEZ JR transferred over here to this location. He was at West Covina store. His service has always been amazing it's because of him I've purchased tires for three different cars and get regular services done at firestone complete auto care. I found out he moved to this location so I took the drive to get my oil change and like always Richard always happy and cool took care of me. I'll be needing new shocks all around soon so he gave me quote and I'll be back soon to have everything done here. As long as Richard works here I'll be coming back and recommending more people to do the same. Thanks again Richard Lopez yo da man. read more

Firestone Complete Auto Care - Lobby - Tires Near Me - Walnut, California

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Dropped my daughters car off for brakes at around $280 for all four wheels, the mechanic calls back and tell me all 4 rotors need to be changed that the price is now $700- Wow!!!!! I told him no! And told him I'll pick my car up-I hung up and a minute later he calls and said he had another option, well at this point I had lost all my trust so I told him no we will pick it up. Drove to La Puente tired, guy calls back and said 1 rotor is bad but the other three he can turn-which is the opposite from what Firestone said, I picked the car up after a couple hours complete job $315.00 including the new rotor. Much more honest people that don't feel like they need to up sell and also family owned! Stay away from Firestone- they have quotas they need to meet so they will rip you off! read more

I hate to leave a bad review but I have no choice... I brought my car in for an oil change and drive home to my engine smoking... turns out that either the oil filter wasn't tighten correctly or the gasket was faulty... either way I'm trying to figure out why this wasn't detected by the tech.... I'll never return to this place again. read more

I had an appointment and I showed up. The technician didn't show up and I didn't get a courtesy call to inform me on that before. The young lady at the register was not the nicest. Terrible customer service. read more

I mainly come to this location to do oil changes. They've always been super polite, honor my appointment times, and are extremely helpful. This morning I was helped by Andrew in the front. He got me checked in and the tech (I didn't get his name) had gotten the job completed quickly. I did end up coming back later on to get my brake fluid exchanged as well. I had scheduled the service for tomorrow, but Danny had called and was transparent about a staffing issue and could not guarantee my car being done that same day. But he gave me options so that way my car would be good for an upcoming road trip. I thank all the staff at this location for accommodating me today and for being honest about the situation they were in and for giving me options that provided the best solution for me. read more

I'm a local in the area and whenever I need to get my ride fixed I come here. Richard is the man to speak too.

I made a phone appointment this morning. I was told 12:00 for an alignment check. When I arrived I was told it would be a 2 hour wait. I told the representative that I didnt make an appointment to wait 2 hrs. He said 1 hour. Again, No. I asked for my keys and left. I will not return for any future needs. read more

Some people are cool here, the rest are con artists. All will rip you off. Tires and service is overpriced, and they always miss their promised deadline. The only reason I am writing this review is I am cleaning out my files and I found my old paperwork from a year ago, and I remember how bad this place is. In February of 2015, I went in for my lifetime alignment since my car was pulling badly. I went in for a much needed alignment, and they just pretended to do it. How do I know this? Because the car came out unusually fast for them (30 minutes when they usually take forever) and the printout was just a generic printout stating what the alignment tolerances should be (I have seen their real paperwork plenty of times). Well driving it home I find out ,yep, the alignment is screwed up in the exact same way as before. I come back a few days later and the same guy who helped me complained and complained, making every excuse in the world. Eventually, he told me the machine was broken the last time. If that was indeed true, I don't know why he gave me 5 minutes of BS before admitting it. Also, that same time there was a clueless lady in front of me, who also had an alignment improperly done. Instead of admitting any fault, he claimed that she needed a camber kit (which he probably upsold to her after) and told her, and I quote "well, ALL cars need a camber kit." Really? All cars need a camber kit? I've sold camber kits (and other things) for about 20 years, and I have NEVER heard of such a claim. I wish I could remember his name. The paperwork says Richard, which seems right since he definitely looked like a D***. He is the half-white half asian looking guy who seems to be the Saturday manager, or at least he was a year ago. If you see him there, run away. FAST. Even if it's an emergency, there are tons of car shops in the plaza behind there that are worth the extra push. I have only ever brought my cars here when I absolutely needed to (they are close), but that last fiasco soured me forever. If you need tires, go to Wal Mart or Costco. If you need an alignment, drive the extra few miles to Bear Frame and Wheel in Glendora. They know what they are doing AND they are cheaper. read more

Dropped of the car to get 4 new tires, I made it a point to say i don't have time to wait around since i have things to do. They said no problem i will be about an hour. So i had a friend pick me up did some quick errands came back about an hour and 20 minutes later. They were barely going to start on it. As i walked in they are like OH we were just about to call you, We are just going to start working on your car and it will be about another 45 minutes. I had to cancel all the services and walked out very unhappy. But i got got cheaper and better tires elsewhere :) so it all worked out! THANK YOU FIRESTONE for saving me money by using your competitor. read more

So we sorta know one of the mechanics at this location and he's a nice guy. When my girlfriend has taken her car in, he's treated her fairly well. Whenever she's gone in and dealt with anyone else, they recommend unnecessary service, don't actually do what they are asked, take overly long, etc. The final straw was the last time we went in for a free lifetime alignment, tire rotation and an oil change. Pretty simple. Except, they refused to do the alignment or the rotation and tried to get us to do 600 dollars in unnecessary 'repairs.' It was insulting. We got the oil change done elsewhere. We asked if we needed any of that other work done and were told no. If you feel like playing mechanic roulette, go here. Better yet take a hundred bucks out of your bank account, find an a$$hole you know and give it to him to kick you in the nuts; it'll cost less and won't hurt any more. read more

Horrible service. They were very pushy in trying to sell me their lifetime alignment special. When I declined, they started giving me an attitude. It also took them more than 2.5 hours for a basic oil change. They were very rude when I asked them how much time I had left for the oil change. read more

If I could rate them a zero, I would! They "repaired" a tire for me and charged me accordingly. I took my car to my dealership who informed me that the tire was unsafe to drive on. Unsafe! read more

Service takes too long. Took my car in for an oil change, tire alignment, rotation, and balance at 11:30am. 7hours later I'm still waiting. Previous oil changes in the past included, misplaced wheel locks, oil leaks due to wrong size filter, oil dripping on frame resulting in oil in driveway. I would not recommend and will avoid Firestone from now on. read more

Firestone Complete Auto Care - Tires Near Me - Walnut, California

Richard is awesome! Even with a last minute appointment, he was able to squeeze me into their busy afternoon. I don't mind the wait cause they do a great job every time! read more

Manager Jacob and supervisor Frank went above and beyond for me so I would give them 5 stars in terms of my experience!!! I had a check engine light on that prevented me from passing a smog check. Took my car to numerous places that could not identify my problem so I took it to Firestone. Jacob specifically took his time to check my car and fixed my issue in a matter of hours. Just passed smog today and im extremely grateful to both him and Frank. Will def go back there again! read more

Firestone Complete Auto Care - Tires Near Me - Walnut, California

Since Christie left and Thuong let go this place went from 5 stars To 1. They try to rip you off when they have not inspected anything yet. My cabin filter is dirty and it's due? And I just had it change and ask did you guys check it and said no so why assuming that it is dirty? Really? Wow this place needs the good honest people back. Update 2 It shouldn't deserve a 1 star either due to the fact they close at 6 ,I asked for appointment for an oil change and they said it's too late for an oil change. Wth! How lazy is this place. Are this guys just milking it? Seems like it. read more

All I can say is wow!!!!!!! The staff here is beyond genius, they have to be the most helpful group of folks I have encountered at car repair shop. Richard, Hugo and Danny took care of me. They rolled out the red carpet. Like all good things it takes time to get things done right, I usually don't like waiting, but when you get that "your at your house treatment" how can I mind!!!! Seriously don't waste your time going anywhere else. Come on down and get that weird noise taking care or throw on some new shoes on the ol car of yours. You won't be disappointed. read more

Ive always taken my cars here just because they were open on sundays, and they do a good job. But thats it. Took my car in for a clutch replacement. Mechanic hit the lift with the bottom of my car as he was taking it in. No biggie. But dude, at least be careful with your customers cars. I got quoted for 1400$ for a clutch replacement. Damn. They did keep the car until the next morning when i had it towed to get it looked at another shop. I paid less than 700 for a much more respectable family owned shop thats been in business more than 3 decades a few miles away. Check options first before choosing to do bigger jobs with these guys. Lifetime Alignment is their best deal. Other than that, look elsewhere. read more

I had made an appt for Sunday morning 8am, 2 weeks ago. I got there 15minutes before 8am. I heard someone inside. At 8am, the garage doors roll up. Gentleman sees me waiting. I patiently wait as he opens door to lobby. I walk in. He askes, can I help you. I said I have an appt. He says sorry, he has no mechanics until at least 9am. I asked why didnt you call me to so I did not drive all the way over here. He said he was about to make calls. Make the calls after you had open especially when you were there before 8am and you saw me standing there. I asked for the name of the manager. He refused to give me the name. I asked for the regional manager. He refused to give me a name. This is the 4th Firestone I have tried. Are they all lacking in customer service and qualified mechanics (don't get me started on the quality of work). I called customer service after leaving, made my complaint and was told I would get a call back within 2 days. It is now just about 2weeks. I guess if corporate doesn't care, why should the individual shops. Firestone, has gone into the toilet. read more

I want to share I had a very good experience with Firestone at this location. Richard, the Assistance Store manager friendly and 1st class Custom Service attitude impressed me and made me a repeat customer of Firestone at this location. I had a "kind of emergency" situation with my car tires. I called Firestone and 2 others company to get a quote to replace my 4 tires and Richard gave me a great price for 4 good Firestone tires and promise to replace the tire by the next day Sunday before 1 pm. I sensed the empathy he had for me as I told him I need the car the next day. The other 2 companies were not able to get the tire replaced until earliest Monday. I drove my car to Firestone that day, left the car there overnight and he met his commitment and got the tires replaced before 1 pm. He called me ahead and provided great service throughout. And reminded me about free tire rotation every 5K miles. Thank you very much Richard. read more

I left my car for minor service. They estimated a time of two hours, so I went home. I received a call from one of the techs that one of my brake lights was not working. He quoted me a price and I refused the service believing I could fix it myself. I arrived to pay for my car and noticed they had charged me for "topping off" several fluids. I disputed the charge since I had recently inspected and filled everything. Before I left I asked my wife to step on the brakes so I could check the brake light that was "Broken" Both brake lights worked fine. It appears it was just an attempt to rip me off. I have not returned since, and I feel bad for those folks that don't know any better. Beware and stay away or do a full inspection of your car before you drop it off and when you pick it up. read more

Came in for a walk-in to have my oil changed and alignment done. I was prepared for the long wait. The customer service exceeded my expectations. They kept me updated on my vehicle status throughout my wait and was totally friendly. I've been coming to this location for quite some time and usually the service is hit or miss but today was pleasant enough for my lazy bum to write a 5 star review. Good job and thanks for the service! read more

Richard. This guy is amazing. I came in because on my way to work one of my tires had a hole and it was about time to swap out my tires anyways. He took the time to answer any questions I had about the tires I needed. I came in here looking for a specific set of tires and he was able to order them and have them installed the next day. He gave me a great price on them, had them installed and aligned ready to go the next morning AS PROMISED! It was amazing!!! My steering is back dead on center, the tires feel phenomal. He was so honest and truthful, and just gave suggestions alternatives. Never tried to push anything. It's really worth your time coming in and just even getting their opinion. This experience was way better than Costco (who flat out lied to me about pricing even though it was on their website) so yeah. read more

The service was good except at this time of this corona virus pandemic, one of the staff, was at first wearing his mask not covering his nose, when I went back to pick my car, he's totally not wearing mask at all. He was sniffling and has a bit of cough as I observed. He also was talking to another staff who was not wearing a face mask at all. This was yesterday afternoon, June 25. We should be together to control the spread of this disease and was very disappointed witnessing this. read more

Thank you to Richard for the great customer service. Will definitely be back because of him. Employee was very professional and helpful.

I moved over to this location (From Montclair) when my buddy Hugo was transferred. I was happy with the staff at the Montclair location, and i'm just as happy with the staff here as well! Hugo always takes care of me, ask for Hugo if you have any concerns when bringing your car in. The location is really busy too, i guess that's a good thing means people are bringing their cars back, but it means a longer service time, but i will gladly wait if it means i get work done my good mechanics at a good price! read more

So. Richard, whom I had a good experience before, does not like customers that are unhappy. He wants all his customers not to bring a certain tone into his store. Apparently not dealing with unhappy customers who bring a certain tone into his store is not the reason why he works in customer service. He will then lecture you on your attitude, cause apparently that is one of his perks in being in customer service, to correct people's attitude. Bravo, Firestone for adding that to your service. Are the man buns he wears also standard issue? Well, in the real world, there will be unhappy customers and they may have a certain tone. If you didn't expect to deal with that then you must go outside you safe spot and earn more than a "Participation Trophy" in life. I am upset that i experienced a vehicle issue in the middle of the week, but I had to deal with it especially finding out it will cost more time and money the expected. But to receive a lecture about not being upset and telling me that he is "hooking" me up is mind-boggling. Who the "F" are you to do that? read more

This place is always trying to get more money from you, I bought 4 new tires from them, they kind of talk me into getting the warranty and free maintenance for flat, I went along and took it, a month later I have a flat tires and I went back there they told me the tire is not repairable because it got 2 nails, they would replace the tires but I have to pay 32.50! What the hell? I thought I have warranty! Plus they tried sell me more thing that I don't need with oil change, I am not sure I will be back here for any service in the future. read more

Do yourself a huge favor and drive down to hacienda location instead of this place. Customer service here is so terrible. Had my tire changed here and not only did it take 4 hours, but same tire was having issues 2 weeks later. Tried to bring it back to check out tire, very rude responses, wouldn't take me without an appointment so I left drove down 7min to hacienda and they immediately took me in, resolved my issue and were 1000% more friendly. Job took less than 20min while other location was trying to make me wait 3 hours. read more

Bring my car here for alignments since I have a lifetime alingment with them. I so far have no complaints. The work is usually done in a timely, profecient manner. They, like every other auto repair shop, will try to sell and/or upsell services. Just be sure to get a second opinion before commiting to anything read more