I had a bunch of issues on my 2016 Dodge Journey. I took it to the guys over here, and they were able to get me back running! They are so busy, and they still take the time to be professional and answer every question that I had. They even took me on the test drive to make sure it was fixed. They are short staffed, but they handled all the needs of not only me but also all of the customers waiting. read more

Not sure so far, they did not have all my info in their computer even after I showed them the email I got back state the services I asked for. Said only 3 technicians in today so it maybe three hours. Reviews are higher on google not sure why. Truck was done in 2 hours so I would guess it got pushed up. Also they applied some online coupons so a nice pleasant surprise. All of the service I wanted done was accomplished correctly. Got the lifetime alignment which is a great buy. I have had this service on my last 4 vehicles. Never paid a penny for any alignments after that. Good service overall. read more

I called and asked if they had a person to do a State inspection. I was told they did and to come on by. I drove across town to only be told they did not have anyone to do the inspection. When I told them I could leave the vehicle the said no one would be available. The women at the counter refused to answer why she had told me only 30 minutes ago on the phone that someone was available. I understand that things happen but her attitude was very rude and unprofessional. read more

Bought 5 tires, had 8am appt. Left at 11 am it took 40 minutes per tire to get them mounted. Why give appt times if your so slow or over committed. The bathroom was filthy as was the entire store and customer seating area. Chairs are old and worn out materials ripped. All in all I wish I had gone somewhere else. read more

. I have scheduled appointments for the last 2 times and had to wait over almost 2 for an oil change . Not to mention, these appointments were scheduled days before. Will not be going back to this location. read more

Scheduled an appointment for a 1 o'clock oil change only to be told scheduling isn't set in stone and that I wouldn't be able to make it in the day I scheduled terrible service, would recommend mentioning that online before making it an option read more

Literally the worst service I have ever had in a Firestone. I brought my car in Friday afternoon, they told me that they would be able to fix on Saturday. I called Saturday morning at 8am they said they were "about to look at it" I went into the store at 11am and they still hadn't even looked at my car. I asked again if they were going to be able to fix it that day I was told yes. After 5 hours of me waiting in the lobby I asked about my car again they finally told me what was wrong but the part would take 40 mins to get there. And they weren't going to fix my car until Sunday. Eric (manager with jail tats) lied, to get me to purchase more services. Avoid this place if you can, I regret not checking the reviews before coming read more

Used them a couple time and they seemed to do a good job on my minor repair needs. But I'm done after my last visit. I made an appointment for a couple days in advance for an 11 o'clock drop off for a minor repair. The day came, dropped by my car off and left. The worker said it would take about an hour. I went about my day and came back at 4:30 to pick it up before closing. Car was not finished. The guy at front desk said they weren't able to get to it. He told me "we had a bunch of people come in"....uhhh, I had an appointment made several days in advance. Why would you service people with no appointment BEFORE you service a car that had been dropped off with an appointment? My car should have had priority over somebody who literally just drove up that afternoon. But the cherry on the top was that the front desk guy was extremely rude and seemed annoyed that I didn't want to leave my car for the following day. He being friendly could have smoothed things over. But he acted like I was annoying him. One bad experience can ruin a relationship, unfortunately. BUT LET ME FINISH with acknowledging that the couple times I used them prior, they seemed to do a decent job. They fixed my issues in timely fashion and the front desk person was friendly. So I would recommend their services. JUST be aware that appointments aren't really appointments and you are better off just randomly stopping by. read more

Went in today to get inspection for registration renewal and the man who completed my inspection was very rude and condescending. He stated my car failed due to a reflector being cracked, loose light bulb in front and worn out windshield wipers, when I stated I understand about the wipers but had passed the inspection for my car for the past 5 years with the cracked reflector and was always told if the lights work a loose bulb doesn't cause a fail, this was told to me today by a respected and trustworthy mechanic I have in town but sadly he doesn't do inspections right now due to their computers being down. When I inquired on those two things the man got very unprofessional and sarcastic with me saying I would get pulled over for a cracked reflector and have my car searched by police. I replied that is ridiculous and even so I wouldn't be worried, I have nothing to hide in my car, give me a break. He also said whoever passed me for the past five years weren't doing their job right. Then he said he would be arrested if they came back here and saw he passed my car due to a cracked reflector. I was told basically to leave and not give them my money due to them taking advantage of me (probably because I am a female and was alone) and gave me attitude when I spoke up and asked questions. read more

Take my vehicle in for an alignment on a Saturday morning, it was a walk in, didn't have to wait a long time ( 1 Star). They put it on the rack, and 30 minutes later, tell me they can't help me. Its not an alignment issue, but my lane assistance cameras are off which is causing the jerking movement while driving. They don't have the equipment to fix that issue, only the dealership can do it. Long story short, dealership tells me NO your cameras are fine, but your front end suspension ( total works) needs to be replaced. FIRESTONE, why not just tell me the truth! But yall made sure to quote some damn tires. read more

Sorry, not sorry y'all. We had a flat tire and were refused help. I've been to Other tire repair places that'll help you no matter how close to closing time they are. When it's a flat tire those people need to be helped. It was a patch job too. The fact that y'all turned us away when we needed help the most is what upset my family. But thanks for turning us away and telling us about Tires To You because their customer service was great and were very willing to help us. read more

I'm convinced the staff here wake up and choose violence everyday. They're remarkably rude. But, they were open on a Sunday and I needed a new tire. I wish we had better tire shop options here in Temple. read more

Free tire rotation was included with tire purchase,but very long wait times prevent delivery on commitment and result in very poor customer experience. One-hour wait time for rotation is a reasonable expectation. 3 plus hour wait time estimate with excuse that "..services backed up from yesterday" is poor management. Competitors staff and manage for walk-in rotations and scheduled services to keep wait times low and satisfaction high. Above said, my wife had good experience with tire purchase and install in 2021. Service after sale needs much improvement. read more

take way to long like the guy in charge doesn't know how to do his job. went in at 11am for a simple tire change left at 3pm with my money back. Do not come here unless you know you don't need the vehicle for the entire day read more

If I could give this firestone no stars I would. First time I took my fleet vehicle here they said they changed my breaks but 3 months later my brakes went out and I had to take it to a different shop for them to actually change the brakes. Second time I came here it was for a simple oil change. The next morning I started my fleet vehicle and oil was just pouring out of the oil filter. I tried to tighten it but it was stripped. Now I have a giant oil spill in my driveway because they don't know how to do a simple oil change. Not to mention the oil was black. so that tells me they didn't even change the oil and put new oil in it. F this place. I will never go here again. read more

Before I get started, I would like to say thank you to Charles for being a stand up person and helping us diagnose the issue with my wife's car. My wife took her car into Firestone to get an alignment and get a state inspection on her day off. As expected they told her she had all these problems with her car (ex:bad battery)but they she still PASSED her inspection despite all the issues. The next day she noticed a weird noise while driving her car. We waited another 2 days so I could take it in and that's when I was able to speak to Charles about everything. He asked me to leave the car overnight and offered to get us if we needed to a way to come get our car once they finished inspecting it (we were down to one car). When my wife got there they quoted her almost $1100 to fix the problem. We were also informed by Charles that the battery was fine and whoever there who originally did the inspection of it was wrong. Long story short, we are done using this place. We have had issues in the past with them but this was the cherry on top! We bought the pieces from online AND found someone to install them for half the price. read more

Love this shop! Able to beat a great tire deal from the dealership plus great service and installation! Love my new tires, thanks!

On Saturday, 2/19/2022, my 2010 Honda CR-V LX starting motor stopped working. I had it towed to Firestone, 3450 S General Bruce Dr., Temple, TX. They evaluated and replaced the starter for $624.92. When I left the store, the engine made a rumbling noise that got louder upon acceleration. Once at highway speed and let off the acceleration, the noise went away until I pressed the gas pedal again. I took the car back and told them of the problem. I thought it might be the exhaust manifold. The personnel at Firestone told me that it was probably the catalytic converter that "finally failed." Then they checked the car and said it was a wheel bearing. I didn't believe that the catalytic converter or the wheel bearing could have coincidentally gone out during a routine starter replacement, so I drove the car to Cleo Bay Honda in Killeen to have a mechanic troubleshoot the noise. Cleo Bay duplicated the noise by a test drive and noticed that the air filter housing cover WAS LEFT LOOSE. The noise was coming from the loose air filter box. The Cleo Bay mechanic correctly installed the air filter and air filter box cover and re-clamped the cover. After the repair was correctly made by the mechanic at Cleo Bay Honda, the subsequent road test showed no noise. There was nothing wrong with the wheel bearing and the noise was not made by a "failure" of the catalytic converter either. I spent 5 hours at Firestone and Cleo Bay Honda. read more

I scheduled an appointment for an alignment and a rotation and balancing. I got to the office 30 minutes before my appointment time. I was told that there may be about 2 to 3 hours before they even get to my vehicle. I asked what was the purpose in making an appointment if I had to wait so long. I explained to him that I had to be somewhere by a certain time. This is not the 1st incident or issue I have had at this location. So I contacted corporate office and they called and spoke with the store. He told her somethi8ng different than what he told me, we were on 3 way so I spoke up and said that this 2 totally different stories. Nevertheless he told her that the tech would be in @ 9 and he would get him on my vehicle first thing. I walked around the shopping area and returned about 11 which has been 2.5 hours since I got there for my appointment. The rotation was not complete the alignment machine was broken and I would have to come back another day. I was having issues with vehicle starting and I told them that it was the alternator. Since the vehicle was not starting, they just decided to change the battery. I told them my battery was good but they insisted it was the battery and not the alternator. I drove about 5 miles from the store and the battery light came on again which means something is not charging. I called the store and told them what was going on and they wanted me to bring my vehicle back in the next day so they can check it out. I explained to them that I had already spent over 4 hours there and didn't have time to waste. I said I would come back and get my battery and put it in myself. Before I went back to their store, I went to get alternator checked just to confirm that it was the problem. I got back to the store and he brought battery out to me and I was having an issue getting one side off so he finished getting it off for me. We then went back to register to refund me and he couldn't do it so the manager said he was on a call and would call me back later in the evening to issue my refund. It is now 12:15 in the morning and I never received a call and now I have to take time out of my day once again to go back to the store to get my money. Firestone is too big of an organization to have these types of screw ups. They are over booking services when they don't have the man power to handle the work load. Our time is valuable just as theirs is and they are not putting the customer first. I have to wait to get my money back when this is not fair to me. I wish they would get their acts together and become more aware of the operations of the store. They don't need to be scheduling any types of training calls during the middle of the day, that is something that should be done early in the morning. They need more than one alignment machine and more than one person capable of doing it. Cross train your employees to make them more efficient at their jobs and be a better service to the customers. read more

I would rate them a 0 if I could. Please stay away from firestone in temple tx. They had my truck for 7plus hrs. Said they would get it in. I called 2hrs before they closed to check on it. The manager said a tech is still working on it. It would just take a little bit longer. ok great. Well I uber back over and would you look at that.....nothing was done not touched. Wait that is incorrect statement they did touch it because when I got my keys back and walked to my truck it was unlocked and the tire was flat. One of the reasons I had it in. If they will lie about working on my vehicle and then I show up to get it and there has been nothing done they will lie to you about the quality of their work. Do not got to this location. read more

I had a tire that was not holding air and happened to be in the area with the need for help. I called and was addressed professionally. I went in and received swift service which was surprising because they were pretty busy. I had a new tire and was back on the road in about 30-45 minutes which for me was reasonable given how busy they were. read more

Our service advisor on 23 July was Priscilla we had our front left tire changed on my husbands Volkswagen Jetta. When inspected by number 61 Gabriel he said the right front tire was a 888 the rear right tire was a 666 in the rear left tire was a 777. We had to take the car to Hewlett Volkswagen A day later to get maintenance work performed and when Hewlett Volkswagen put the car up the rear left tire had tread missing from it so unless Gabriel and whoever is number 58 are blind they missed or did not check that back tire so if you get work here Make sure you check your records and keep those because they aren't not doing what they say they are. After I leave this yelp review, I'm be contacting the BBB, because I've already contacted the customer service for fire stone and I'm waiting for their area manager Trey Good to give me a call.. read more

This location just wants your money! I've gone her multiple times and they just go off of computer codes instead of lifting the car and actually evaluating it! They are good for little repairs but other than that they'll try to make the bill as big as possible!!!! Don't go here! read more

They have no idea how to schedule appointments. I am understanding of staffing issues but I do not understand why they even schedule appointments. Took my vehicle in to get the ac checked. They couldn't service it because it's too hot outside. I guess they won't be servicing any a/c's until winter. If you need a mechanic avoid this place. read more

This is how to lose a loyal customer. I have 4 cars and I have bought all tires, oil changes, brake work from Firestone for 20 years, maybe more. Last night I called to bring in my car for an oil change. 'Sure, come in around 7:00 AM and we will work you in." Arrived around 7:00 and the attendant said, "we will work you in while you wait." Well, I waited, waited, until 9:30. Nobody said a word. Nobody touched my car. Zero sense of urgency there. If these guys were any slower, they would be moving backwards. They work like they are in slow motion. So after waiting over two hours and 30 minutes I left. And I took all my business with me. I am moving all my cars to Goodyear, doing all my work elsewhere. I needed 4 Tahoe tires and now will get them somewhere else. This is how you lose a customer who has spent thousands of dollars a year and will never darken your door again. And I will tell all my friends about the total lack of any urgency with these guys. I went to the Valvoline Oil Change place and was in and out in 20 minutes. Will NEVER go to Firestone again. Total lack of any customer support. read more

Want to wait 6 plus hours for them to repair a flat? Then this place is perfect for you. There is no sense of urgency in anything they do. Dropped the vehicle off at 8:30 am and said it be a couple of hours, called at 12:30 and said it was complete yet, finally went back at 1:30 and they hadn't even started my vehicle. I'm certain the only reason they ever started my vehicle is because I came in. O.B. is very friendly, but the overall customer experience is completely awful. read more

I had a tire blow out on I-35, on my way back to Austin from Dallas. I purchased new tires/rims from Discount Tire 6 months prior and was not given the key lock to remove the ruined tire from my car. Without that lock, Firestone was also unable to remove the tire leaving me stranded in Temple, Texas. (This happened on a Sunday and Discount was closed) The guys at Firestone were great and super polite. Charles in particular was a true lifesaver. I had to reserve a car out in Killeen. Charles offered to drive me out there so I could grab my car and drive home to Austin (a 35 minute drive). The Firestone team then kept my car for me until Tuesday morning when I could return to Temple with the key lock needed to remove the tire. I really appreciate the customer service provided by that team! They helped keep me calm in a very stressful situation. -Nadia A. read more

Walked in for a brake check and repair. Was told what was needed and told the facts, nothing extra. No pressure sales made. Honest gentlemen Charles and OB!! read more

I took my car in on 3/28/2021 at 12:30 and Dustin waited on me. I got my car back at 6:14!! I had a 1:00 appointment! Next morning going to doctor's visit I had to push the brake ALL the way to the floor to STOP! Come home called and another man said bring it in and I told him I was not going to wait, hold a garage open. GUESS WHAT, HE TOLD ME THEY CHARGE EXTRA FOR BLEEDING THE BRAKES!!!! Why lie. I asked how much extra and he said he would not charge me,yeah right. I said I am 76 years old and changed a lot of brake and never charged for bleeding, as that is part of the job, THEY JUST FOR GOT. I told him if something happened to me, what then. I WILL NEVER GO BACK AND I WILL SPREAD THE WORD. This is dangerous. I wander what the owners have to say about THEIR policy of charging EXTRA FOR BLEEDING THE BRAKES? STAY AWAY FROM THESE PEOPLE, THEY LIE OR EITHER INCOMPETENT TO DO THE JOB. read more

They broke my truck, it is stuck in park and the column shifter is broken. if I could give half a star I would. Don't go here.

This Firestone location is super-awesome! They literally saved my life driving on the road because they discovered that my front wheel brake rotors went out and it could have killed me going home!!! That's the reason why my car kept vibrating so badly everytime I stopped at red lights, plus they also discovered that two of my hub rim caps were missing from my custom rims! I swear to God I will never ever go back to the other Firestone locations in Austin, because none of them bothered to check my damn brakes! The sad part is that I only went to this Firestone to check my brand new tire that the other Firestone put on in Austin and they uncovered all of their hiccups that they didn't bother to look at!! Great job well done Temple Firestone!! read more

Great service. Tammy and Charles were making it happen. (Obe would be proud. He was on vacation.)

Great customer service. I will only buy and maintain my tires at this location from now on.

Had car problems outside of town due to oil leak on our way home from vacation.Another auto shop called Firestone and asked if they could looks thy car since they were booked until the next afternoon. They saw me right away. The manager over tire sales was excellent. He dropped us of at a local hotel and also picked us up. He made the end of our trip which was stressful into a great experience. We appreciated the mechanics and the office area for all their hard work. read more

Got there yesterday at 1:50 for my appointment at 2:00 for an oil change and state inspection, and was told they were busy. At around 4:00 I was told I failed my inspection for a torn wiper blade, and brakes sinking too low to the floor, and I also had a rear parking light out. They hadn't even started my oil change yet. Got a new wiper blade and had someone else check my parking lights after I had checked myself. All lights working. Took my car into another shop to get brakes checked. After a fluid flush I was told my brakes were fine. Go back today and failed my inspection once again because the brakes were "a little better but still funky". They offered to do a free check on the problem, ended up being told it was the ABS hydraulic unit, which is a $1000 fix, but I've never had ANY brake troubles. I don't trust them, and will never go back to a Firestone again. read more

Made appointment for 11 am got here and was told it could be 2 hours or more. Whats the point in making one?

I was a customer at Expert Tire before they closed and moved to the new building. I am very impressed with the customer service of everyone I have encountered at both places. I am most impressed with the way that Billy Harris has come to explain the circumstances of my vehicle and why recommendations have been made. I have been to several other places and been treated with that "women dont know anything" attitude and was SO glad not to encounter it here. I always ask for Billy, Obie or Dora and have not had a bad experience yet. read more

2 1/2 hours for an inspection and NO communication. I had to contact them to find out what was happening.

Great place, good service, clean waiting area and the staff are very friendly. Getting brakes done, oil change and an A/C blower replaced. Their prices are fair and look on the web site for coupons you can use. read more

Firestone Complete Auto Care - Inside waiting area. - Tires Near Me - Temple, Texas

I have been going to Expert Tires and Firestone in Temple for years and have always received excellent service. Dora has been my contact there for years. However, I understand she was transferred. I hope she received a promotion. She deserved one. I don't remember who waited on me last time. They also did an excellent job. In fact when my daughter dropped me off she was having a minor problem with her truck which one of the servicemen assisted her with, and they did not charge her. Keep up the good work read more