Caught up there that morning to see about getting an oil change. Was very helpful and even told me he had a coupon and I could use that towards my oil change so saved me $50 and was in and out hour.. read more

TEACH YOUR EMPLOYEES WHAT IS REAL CUSTOMER SERVICE!! I got there at 8:05am, there were 3 people ahead of me. I stood for 45 minutes (I use a cane for my bad back and standing is not good for it) all the while there were service techs sitting playing on their phones and others wandering around doing nothing!! That was bad enough but seeing as I had just been there 2 days ago concerning my 10 month old battery being DEAD AGAIN I was not happy. They finally replaced the battery but wanted to CHARGE me $21 for scraping the poles!!! I refused (I'm on a very tight SS only income and more worried about paying my rent next month or be homeless). Bill said he could wave that if I applied for one of their credit cards!! I said I don't want that and next thing I know he has used my ID to fill out most of an application and said sign here then you can cancel it!!! Fortunately I got that canceled quickly (they seemed used to doing this). Then as the younger woman is handing me my keys and stepping way too close to me as she explains that this "new" battery has no warranty she is forcing me out the door!! I get in my car turn the engine on and the Check Engine light is on. I flagged the guy down that worked on my car and he says it was on when he charged it, like it's no big deal!! They did finally admit the original battery was defective so I don't understand why the replacement hasn't got a warranty? Did they even give me a new battery? I hate this place. So unprofessional and irresponsible. Nobody care anymore about customer service, especially Firestone. read more

I was driving down a road parallel to a Firestone location when an employee, driving a customer's vehicle, pulled out of their parking lot and struck my wife's car. The employee admitted at the scene that he couldn't see past a truck parked on the side of the road but still pulled into traffic, causing the collision. The police report clearly states that the Firestone employee was at fault. However, after 20 days of no contact, Firestone finally reached out--only to deny responsibility. They claimed they found themselves not at fault, despite the police report. We've now been informed that Firestone is self-insured, meaning they can unilaterally deny fault without going through an independent insurance company. This leaves us either having to take legal action or use our own insurance to cover damage caused by their employee's negligence. Be aware: If you use Firestone's services--or even just travel near their locations--understand that if something goes wrong, they may not take accountability, even when the facts are clear. This has been an extremely frustrating and unfair experience. read more

These people are idiots. Left my car there for 2 hours to get a blinker fixed and they said it was still working. After showing them that it does not work, they asked if I could leave it there another 2 hours. read more

I went into Firestone on Sunday to get a simple Full Synthetic Oil Change. I had previously made an appointment for 12pm. I got there, and it took 2 hours 40 minutes to do my oil change! That is ridiculous especially since I made an appointment. Then, I drive home and hear and screeching noise under my car. The shield underneath my car was completely hanging off and scraping the road! I couldn't believe it. I call Firestone back, and they didn't really seem to care too much. They just said to come back and they'll put it back on. Drove back to Firestone, and they told me I should go to the dealer instead to get it replaced... but they're the ones who broke it? I said no, just put it back on the way it was. So they did... with tie straps. That whole process took ANOTHER 2 hour 30 minutes of waiting!!! Not even kidding. This was on a weekday when they told me they would be less busy. Awful experience, and I wouldn't return here. I wouldn't have even left a review if they apologized once or acted like they cared about my situation. They were apathetic about the whole thing. Too busy apparently. read more

Firestone Complete Auto Care - This is what it looked like when I got home! - Tires Near Me - Rockwall, Texas

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My single female relative took her vehicle to Firestone to have her AC checked. They agreed and kept the car overnight, telling her they would start work on it first thing in the morning. The next day they hadn't done any diagnostics on the cooling system and explained that they can't check it without vacuuming the system and using a dye. They told her that her engine oil was below the minimum and that her tires had 4/32 or less of tread, and provided quotes for draining the engine and an installing a new set of tires. She had had the oil changed just a week ago and was sure it was fine. She checked it herself, and the level was near the full mark. She took it back to the shop that had done the oil change and they confirmed it was good. The tires do need to be replaced, but the rest of the experience was a waste of time and created some serious doubt about staff competence or integrity. read more

You set an appointment and they tell you they need to change the appointment time. You show up to the changed appointment and can't park in their terrible parking lot. You still wait hours and hours despite changing your appointment for them. They don't complete the oil change properly, don't admit to it, so you have to pay for diagnostics to be done to find out how they screwed up and determine that they did in fact screw it up. You are out over 300 dollars for an oil change. Congratulations! A great place if you hate money and love your life to be more complicated than necessary. Go literally anywhere else. read more

I have a company car I take here regularly for service. Love their scheduling system online and the staff inside are always friendly and professional. Waiting area is always tidy as well. read more

I was the 3rd customer of the day requiring new set of Bridgestones, radiator flush & alignment. In & out in about 3 hours. Pleased with the results on such a cold & wintry day in Rockwall, TX. read more

Sorry, but when a tire store can't get the pressure right in your tires for our last two services, leaves your inside windshield a greasy mess and has to call the mechanic who must have run off to lunch because the wheel lock key was not in the car at pickup, I'd say quality control is NOT a priority. read more

I scheduled an appointment for 10 am to simply get a tire rotation, balance, and wheel alignment. It's already 12:30 pm and all the work still has not been performed. I patronize this location regularly. Today, I've noticed a whole lot of nubies. Not sure what's going on here but it really SUCKS! Incompetence is real, when the very issues I inquired about, they told me I needed to have done, when the work was already completed by another shop. Wanna talk about a bunch of stupid individuals. Lame as hell, to try and take advantage of a situation. I'm still freaking waiting. Bunch of derilects. People are leaving that came in behind me. read more

Firestone Complete Auto Care - Tires Near Me - Rockwall, Texas

Show up at 7:30am for an oil change and to check my head lights. It's now 8:44am and I check it hasn't even been pulled in there had been 2 cars in the bay the entire time I've been sitting here. Finally they check my light they can't fix it and then at 9am start the oil change. This is unacceptable to sit and wait in an oil change for over 2 hours they say it will be ready by 945am we shall see. read more

I was driving down a road parallel to a Firestone location when an employee, driving a customer's vehicle, pulled out of their parking lot and struck my car. The employee admitted at the scene that he couldn't see past a truck parked on the side of the road but still pulled into traffic, causing the collision. The police report clearly states that the Firestone employee was at fault. However, after 20 days of no contact, Firestone finally reached out--only to deny responsibility. They claimed they found themselves not at fault, despite the police report. We've now been informed that Firestone is self-insured, meaning they can unilaterally deny fault without going through an independent insurance company. This leaves us either having to take legal action or use our own insurance to cover damage caused by their employee's negligence. Be aware: If you use Firestone's services--or even just travel near their locations--understand that if something goes wrong, they may not take accountability, even when the facts are clear. This has been an extremely frustrating and unfair experience. read more

Have a lifetime alignment warranty. Every time I go in these guys try to upsell me on different things. Sometimes I'll be waiting 2+ hours for the alignment not to be done and that I need to buy this or that. The reviews over the years always say the same thing. Upsell upsell upsell. These guys are shady. I go to a different shop and the issues this Firestone said I had with my vehicle are non existent. Scam artists & no integrity. read more

I walked into this Firestone store for the first time in dire need of a change of tires. Not only did Mr Jacob point out to me certain Harzards that the dealership I just drove out from didn't, He also offered me a new tire with my limited budget by giving me a huge discount!. Service was also very fast! I drove out with my kids, happy and feeling safe!. Thank you! They just earned a returning customer. read more

They are always nice and friendly when I come in and have reasonable prices. These other reviews clearly don't know how long automotive service takes, this isn't a fast food joint or a take 5 (speed isn't worth sacrificing quality, take 5 left an air filter cover off my old car and the engine shut off on the highway). I come here for oil changes and everything in between and always experience great service. read more

I drive a 2018 and only come here for oil changes. They've messed up screwing on my filter twice causing all my oil to leak out the car. Luckily I pay attention or engine could blow. read more

I feel like the prices are higher than a mom and pop place but lower than the dealership. You can watch for tire sales and even open a credit card to save money. I like that after buying tires there I get free rotation and I was told the have lifetime alignments and other good warranties read more

Had some tires and adjustments made. The manager Jake was amazing. He personally handled our account. They did an amazing job and in a timely manner. Everyone was nice. Will definitely go back. Thank you guys read more

Well, 2.5 years later and they are still sketchy as hell. Took our truck for rotate and alignment check. Got a call later that day saying rear brakes were no good and need replacing right away...ok, I'll bite, how much? 650.00 NO WAY. Girl responds with, we have a 70.00 off coupon, no thanks again I'm taking it to Ford for an oil change next week since they are over 30.00 less and I will have the brakes inspected there, ok she says truck ready. 10 minutes later I get a Call from "manager" they can do the brakes for 399.00 today only! Asked him if he was Monty Hall and was this let's make a deal. My plan was to just have them do the rotate and alignment check forever but it appears they cannot be trusted and I will be going back over to Firestone in Rowlett. Firestone in Rockwall gives Firestone's everywhere a bad name. UPDATE 1/21 I took the truck to Rockwall Ford, brake inspection confirmed rears were real close and fronts about 25% remaining. Had front and rear rotors turned, new pads all around and a full synthetic oil change all for 341.00 confirmed my thought that Rockwall Firestone is trying to rip off unsuspecting customers...Shameful! read more

They are always friendly and although I have been there for new tires and to fix a couple of flats the girls from front desk have treated me like family. read more

They told me that they could look at and repair my tire, if it was repairable, within the hour. So, I planned to sit it out in their lobby. 2 hours later, they started to look at it. All the while, 6 customers came and went. I understand if your busy, but watching the technician spend equal amount of his time on his cell phone as his tasks was frustrating. I have an account with Firestone, and have been a customer for over 15 years. I will be looking at driving a little further to visit another location, where the management and staff value their customer's time a little more. read more

I've been a repeat customer here for several years because they are flat-out honest and professional. Back in the day, Firestone's were a little iffy but this place more than makes up for the past. They frequently have great discounts and the prices are already reasonable. And several times, they have fixed little things for me for free. I'll keep coming back because I have too many damn cars and I save money here. The fact that they are actually trustworthy is icing on the cake. Oh, BTW...cheaper than Wally World and those "discount" tire guys across the big road. The free Wi-Fi and decent waiting room is also a huge plus. read more

Please check you car before leaving the lot!!! I drove it off the lot and I heard a loud noise. I stopped and the tire liner/cover that protects between the tire and engine was wrapped around my tire. I had some repairs done and they said they did not take off the liner/cover off from under the tire or engine. It had to have been removed to do the repairs and was not put back on. I went back and they denied that it was removed. Now the entire liner/cover from the engine is hanging from under my car. I will tell you I have never had any repairs to my car with the exception of oil changes, so yes you did remove it and did not put it back on properly. So now I have to spend more money to replace it, after spending 800.00 in repairs. Update: called me super quick and got it fixed super quick thank you read more

Staff was friendly and knowledgeable. Vehicle maintenance (oil change, rotate and rebalance tires, alignment check) was finished quicker than expected. Alignment was corrected, and vibration gone. Thank you read more

Firestone has become a high jacker on pricing. They try to add unneeded parts and labor . I grew up in the auto industry and it seems old fashion honesty and integrity is long gone especially for Firestone. Their sales department is trained to bilk you out of your money. Had 2 experiences with this in last few years. Learned my lesson and will never go back even if they were last store on earth. read more

Stopped in on Monday September 30 for an alignment on my Mercedes and they got me in and out in less than 45 minutes. They have earned my repeat business.. Great service Baron Horton read more

If I could choose ZERO stars, I would've. I didn't expect firestone to be a company that would rip off customers like other auto shops. Granted, in the past I've only used them for oil changes and replacing tires which has been great, but anything further, never again. Case and point: I had them do an inspection to determine the cause of squealing coming from the rear (I assumed brake pads) When they finished the inspection, they were insistent that both the pads and the rear rotors needed to be replaced and that the rotors were too close to rotate. The cost would be right over $400. At the time, all I wanted was the cause and had no intention of having the work done that day. I had a friend who does a lot of work on cars and agreed to change them for me. When he took my tire off he said my rotors were completely fine and they could be fully rotated. He swapped out my brake pads and told me to return he rotors. I can only assume that firestone would've charged me for new rotors but would've left my original ones on. read more

They were kind of rude and said they could not calibrate our sensors but never had any problem with firestone doing it in the past.

Customer service is terrible and the men who work as first contact are unfriendly at best and rude and belligerent at worst. Road hazard insurance is a rip-off because you can't get a tire repaired. Plan to spend half a day in the waiting room then go home to find out the tire still leaks. Go to Discount Tire instead. read more

I rented a minivan from Enterprise Rentals and drove from CA to TX. We were visiting my brother-in-law in Rockwall and we hit some roadside debris off I-30. The damage was too close to the side of the tire and and so it needed a new tire. This was a rental and so Enterprise sent us to get the tire repaired. Firestone is a licensed repair for the fleet and we took in but Firestone needed authorization from Enterprise. I waited 2 hours waiting on Enterprise, NOT Firestone, to get a repair. I called the corporate offices and so did the young lady working the counter. Big shout out and kudos to Aleks Kljaic who helped me with the process. She did everything right in calling and following up with Enterprise even through Enterprise really dropped the ball. I was with my diabetic son and without his insulin so we needed to get moving to get his meds and Aleks worked a miracle. She could have easily said we can't don anything but she took the initiative to help a stranded customer. I don't live in the area but I would highly recommend this facility. They are quite busy but very efficient and work quickly. I would certainly ask for Aleks and will definitely hit a Firestone when we return to CA. Thank you again. I will not have anything nice to say about Enterprise rental cars however. read more

Firestone Complete Auto Care - Damage was to close to the edge and unsafe to drive. - Tires Near Me - Rockwall, Texas

Going to this place is a beat down. Too many people and what should take 10 minutes ends up taking 1 hour or more. This happens everyone I come here. read more

I wouldn't know how their service is because I couldn't get my car in for an oil change even after trying to schedule an appointment online during one of their "available" times. Don't bother wasting your time trying to schedule an appointment on their website. Once you pick an open time online and fill out the form, it sends you an email saying they received it and that you will either 1. Receive a confirmation email saying your appointment has been confirmed or 2. Will receive a phone call if they can't get you in during that time slot for whatever reason. I received neither one. Since there were other places nearby I decided to drive up there anyways to see if I could get in for my selected appointment time. When I told the guy I never received a confirmation email or phone call, he looked up my last name and sure enough it was "blinking" and they just didn't see it because they were too busy. I scheduled it at 7:55am before they even opened. So how they didn't see it for 5 hours, I don't know. And of course, even though I came in 5 hours before closing, they couldn't fit me in for a basic oil change. So I went 3 minutes up the street to NTB and even though I didn't have an appointment, they finished my oil change 45 minutes later. So I will be bringing my car into NTB in Rockwall from now on. read more

I was forced to wait over 2 hours after making an appointment ahead of time. They lied to me about the amount of time I would be waiting, then overcharged me by over $50. They refused to accept valid coupons online, then tried to scam me into a purchasing a new battery that I absolutely do not need at the moment. Only go here if you enjoy overpaying and wasting your time. read more

Horrible customer service! They took all day just to put 2 tires on and that was with an appointment!

Great service ! They have master mechanics that are certified. We have had lots of work done on several cars no complaints! So far so Good! Work done in a timely matter!i have read the other reviews. This is a very busy location. It's best to plan and make an appointment. If you have an estimate done and are uncertain about their work get another opinion. My experience had been good and the idea of a large company like Firestone has accountability as oppose to a small garage. Good luck! read more

You make an appointment and they still don't touch your vehicle for another two hours

Welcomed by Aleksandra and immediate attention was provided. In at 0900 and out by 1030 with a full lifetime alignment on my 97 Dodge Viper GTS. Services provided were impeccable, friendly and a very knowledgeable staff. New equipment and awesome care was used to put my "beast" back into proper order once again. Drives like new !! FULLY recommend this Firestone facility for all of your car care needs. Thanks all !! read more

I made an appointment and still had to wait for 2 hours before my vehicle was even touched. Such a waste of time. The only reason it's not a 1 star is because they actually changed my oil. But that 2 hour wait is not worth it. Go somewhere else. read more

About a month ago I had an issue in this location, sadly the store manager was not available. I called customer service which they were very amazing, but to resolve my issue they directed me to the area manager Robert, Which he did not do anything, he did not return my calls I called him about three times left a voicemail emailed him about three times no reply back. Customer service continue to help me in the situation and they followed up with Robert, And again he did not reply. Customer Service Directed me to the regional team or someone that oversees Robert, but again no follow up at all. The higher Overhead SUCKS big time! I reached out to the Store Manager (Jose) when I go the opportunity, very professional heard my issues and concerns, and he was there to help me with the store incident, he is the reason and also the Customer Service Dept, on why I'm giving a 5star to this Location. Thanks to Jose and the Customer Service team for going above and beyond for a customer! That really shows how hard and dedicated they are! read more