Two different times I have been at this location due to a flat tire (different tires). Both times I received excellent customer service from the front desk to the repair technicians in the back. I believe they go above and beyond the normal scope of work. the first time I came in it was just about closing time and they stayed a little later to fix my tire. Excellent service and pricing. I would highly recommend this place to anybody. kudos to Shane and other desk clerk Carol and the repair technician Dinh, thank you. read more

Went in last week for a nail in the sidewall of my tire hoping it would be a quick easy change but nope paid over 300 dollars for new tire and they end up replacing a random tire and leaving my truck with a nail in my tire. Now I'm at fire stone again but a different location because I have to get the same tire with the same nail replaced because as one could easily guess if I have a nail in my tire and want it to be replaced I want the tire with nail in it to be replaced. So scummy never going to this location again read more

They handled everything smooth and quickly. Scheduled a drop off at opening and took only a couple hours to finish. Tony the manager really made it easy and helpful to understand the procedures and uncovering issues with my car to save me time and money in the future. read more

My wife woke up to a flat tire with a screw in the treads that needed fixing before our son's birthday on Saturday. I was able to take it to them as soon as they opened at 7am and they were able to make time to repair the flat. Gary initially warned me it might not be possible to repair the flat because the wear bars were visible on all 4 tires. However, a short while later, the tire was fixed and it only cost $30. I know some of you are going to tell me there are plenty of places that fix it for free as courtesy but we needed it at that specific time and they were walking distance so I could come home to finish preparations. I give them 5 stars because of the knowledge, convenience, and the work. read more

Alex A at the front desk was clutch! Helped me so much. Came in for a battery and light bulb issue got me in and out! Love this location everyone here is professional , kind, and hard working! Alex! Appreciate you man. You are awesome! read more

Alex up front was very informative and helpful, overall a very good experience with fast service.

I came into Firestone for some battery terminal issues. They guys were extremely friendly and did a courtesy check on my car before coming back and discussing the issue. They found the problem right away and were able to adjust the loose terminal. I'm in no way car smart and the guys at Firestone made me feel comfortable with everything going on. *It was an added (and pleasant) surprise that one of them recognized the band from my car keys tag. Made a personal connection with me that will be bringing me back to this location for my car in the future! read more

Very slow service to complete my oil change and put on tires. I had an appointment and 4 hours later they are not done! Nice people but service is terrible read more

This place is a joke avoid. They left my car seating there near 4 hours for an oil change when I came back to inquire the teenagers working looked like they couldn't care less about the job. Decided to go somewhere else Avoid read more

I replaced my air and cabin filter before coming to this store, for an oil change. They recommended that i needed to replace both filters! what a joke! I will never trust this location again!! If you visit...BE CAREFUL!! Go to your dealership for a 2nd opinion on any recommendations! Please see the condition of the air filter these clowns wanted to replace! read more

Firestone Complete Auto Care - Clean air filter that Firestone recommended for replacement - Tires Near Me - Orange, California

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This Firestone is great! They really take care of your vehicle and provide optimal services. I took my BMW in for an alignment, and they did a great job. The service came with a 12 month warranty, which I love! They provide high quality services for a great value. The people are also very nice, and are happy to explain what's going on with your vehicle, what exactly they did, and will make sure everything is taken care of. They are also very time efficient. I highly recommend this Firestone location! read more

absolutely no words. going to a car repair spot as a female they think im clueless about cars. they try and scam me. i came at 12pm to have my car aligned which should take what an hour? they told me my car needs like $3,000 worth of repairs. its an old car duh. its now 3pm and they arent done with my car. im not spending $3000 on cosmetic things it doesnt need. I absolutely will never come back here. I also had an oil change the day before.. and they claim i never had my oil changed. i get that you are busy but it shouldnt take 3 hours to "align" a car. i will not come back or reccomend to anyone!! pay $3,700 ha! read more

Tire light came on at the worst moment. Was having a bad day. Was able to drive it a couple blocks to this tire center on the corner of Tustin/Taft (southwest corner). I was totally disheveled and auto immune flare up nearly in tears and Gary helped me quickly. He found out my tire pressure was low and there was so nail, right away. He was so kind and honest!! And very knowledgeable. I will definitely be back for tires! Thank you Gary and staff! read more

I been going to Firestone in Lake forest 24421 Rockfield Blvd for over 20 years and never had a bad experience. They are friendly and treat me really well and go out of there way. Bert (manager), Kenneth, Michael, Santos and team are always make sure everything goes well. Yesterday I had a nail in my tire and told Kenneth I didn't have much time due to an appointment and Kenneth took care of it right away I was out of there in no time. He is awesome!! I highly recommend this location!! read more

Where do I start? Went for a coolant leak from the secondary water pump hose. The manger diagnosis was $1960.00 calling for, amongst other parts, a new water pump. I bought the hose and clamps for $59.00 and had my mechanic friend do the job for another $100.00. My water pump was fine not broken like they said. Do I need say more? read more

Showed up on a rainy day, it was coming down hard, Freddy was the first to great me, and he was super kind and professional. He took his time to explain to me how they would go about running a diagnostic test and then let me know what they find. For not having an appointment and just dropping in, I was surprised with how quickly they turned things around. I needed to replace the fuse for my sunroof which was leaking! They replaced it for free and did a full inspection all within an hour of me being there. I appreciated how honest and accommodating Freddy was with me, it's people like him that ensures good customers keep coming back. Thanks for taking care of me and my Tahoe! read more

My wife took our Scion XB in for a wheel alinement. The salesperson informed her that the rear wheel needed a shim. It is my understanding that the shim straightened a design flaw with the rear end of the car, which makes the rear wheels wear down prematurely. Well, this was not the first time that I heard this, but this time, we had the issue taken care of. The reason we got it done was that the manager was very upfront with the situation and the atmosphere of the shop was so peaceful. They had Christan music playing, and everyone seemed to be working well together, which made my wife feel comfortable. They gave us such a great deal on the repairs, which triggered this review. Great job, guys! read more

Just wanted to express how pleased I am with the service they performed on my Toyota Mirai. I purchased the lifetime alignment for about $230 with coupon included. A exceptional value compared to Toyota of Orange which is in the same price realm but its not life time. The Firestone representative was well versed in explaining an alignment which helped a Neanderthal like myself understand the important function and work that took place. My MPGe have increased drastically, I recommend purchasing a lifetime alignment package for your vehicle. read more

This is a late post but wanted to give credit where credit is due. Props to NiZi, Freddy and entire Firestone team at this location. NiZi in particular went out of her way to make sure I got the tires I wanted for a deal that was ongoing at the time. Thanks, guys! read more

Brought our car here for a tire repair on a Sunday. Very professional, curious and repaired our tire all within 30 minutes. Appreciate the customer service and timeliness of your service. Thank you! read more

I too paid for a lifetime alignment. Took my jeep to them, after a trip, and their customer service is horrible. The front counter dude paid way more attention to playing on his cell phone then helping customers. He even pulled it out several times, and checked something while I was talking to him. They told me they rotated my tires and completed an alignment, my tires were marked, they did not rotate my tires. Who knows if they actually did an alignment. So the attached pic is where they glued the wheel weights to the outside of the rim. They did this to all the tires. I get it's a jeep, but come on. I will never go back. They either don't know what their doing or they are purposefully deceiving people. Either way no thanks. read more

Firestone Complete Auto Care - More weights on the outside of the rim. - Tires Near Me - Orange, California

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I took my Mini Cooper in in September because the AC was broken. The people I spoke to were very nice and said it should be done in a few days. I called back after a few days and they said the person working on my car was out. I called the next day, and they said they hadn't done the full diagnostic yet. Called again, and they told me the part was going to take 3-4 days to come in. I had to take the full week off work because what was supposed to be a 3 day job took 10. I am an understanding person and I knew it was a big job, so I didn't fight it or press it. I then picked up my car, and noticed that the hood sensor said it was still open, and the rims around my lights seemed loose. I went back inside and asked if this was normal, and they confirmed it was, so I drove off. The hood sensor went off for the entire drive, and the rim off my flight flew off on the highway. I called them and took it back in the next day, where they fixed the hood sensor. As for the rim around the light, the part was fully gone, and they said they would reorder it and get back to me. It has been two months and I have not heard back. A part is fully missing from my car after I paid 2.2K for a full AC change and had to take it in twice. I don't like leaving bad reviews, but this was so extremely disappointing and it's hardly professional to leave a car with missing parts and never reach out again because it's been paid for. read more

I came in to just get my tire filled up as it was low. Robert, the technician, which I also assume to be the manager was very polite and helpful. I offered to pay him a tip for helping me out. Customer service, customer service, customer service. That is what Robert is all about. He wouldn't let me pay him and made sure I was taken care of and informed as to the condition of my vehicle before leaving the shop. If Robert is not the manager, I would be surprised, I hope that everybody in the orange and villa park area would go to this location and ask for Robert. read more

Scheduled an appointment to get brakes done drop off car before 9am. Was told it be ready around 1pm. Then got a call they had gotten wrong parts but had found the right ones now the car would be ready around 3pm. I got their around 3:45pm waited another 45mint to be told they still don't have the right part and the car wouldn't be ready till Saturday. This is the most incompetent people and the worst customer service I have experience. Not only they I wasted my a whole day but also spent money on going back and forth. All I got was if you don't want to leave the car till tomorrow we can put it back together and take it somewhere else. Why would I want to leave my car with someone so incompetent that can even figure out what size rotors the car needs. If I could give them a zero star I would. I will never be going back to this place and will make sure to tell everyone I know not to go there. read more

went to get my oil changed and tire rotation, they called me an hour and a half after i dropped off my car saying i needed $2700 worth of work done to it. one of the things they told me was that my brakes were at 30% and it was urgent that i get them replaced. thought it seemed fishy so we took it to a local guy and he said the car was in pristine shape and brakes were at 80% and 70% in the front and back respectively. i am never coming back here again, and i encourage everyone else to never waste their money at this place. they 100% targeted me because i am woman who does not know much about cars. the fact that they made it seem like i was going to be in danger if i didn't get my brakes changed immediately was infuriating. read more

Extremely terrible communication, service, and dishonest. I have a vehicle in a fleet program so I came to them as recommended for a screw to be repaired in my rear left tire. With no consent or communication they hoisted my truck up on a lift and did an oil change on it ONLY because they wanted to bill the fleet approval. I never once said the word oil change, I came to a tire shop! I will never come back to Firestone. Go to American tires down the street where I take my personal vehicle. They have always offered free puncture repairs and service in a timely manner with a smile. I was quoted 45 minutes for a puncture repair turned into 2.5 hours and an oil change I never approved! read more

Melek was my guy today i just needed to put some air in all my tires and he always takes care of me and gets it done right away. Customer service here is great and everyone is very polite. Thank you again Melek. read more

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Jorge was friendly and knowledgeable. I did not have an appointment and my car was done within a few hours.

Firestone Complete Fail - 690 N Tustin St. Orange - I made an appointment at 3 PM to replace a flat tire And do a wheel alignment..., I walked out of there at 6:30 PM. 3 - 1/2 hours and I had an appointment ? I can't imagine how long I would be there if I had just walked in. You guys are only on track as to how much money you can take in, I'm going to an auto care place that values me as a customer. read more

Never go here ! Will make you wait 45 mins for nothing and then they will tell you that it will take 45 mins to patch a flat lol Customers are not dumb ! Treat your customers good ! read more

Seems like others that have reviewed this location have also had inconsistent and negative experiences with their staff. I have been looking for a new mechanic and unfortunately this isn't the place. I brought my car in for an oil change. Simple, right? First Freddy told me that they open at 7am and I could drop off then. They may unlock the doors at that time but they don't begin bringing cars in until after 8am. I requested a written estimate and was told that they "don't do that" by the guy at the register. He also kept calling me "boss" I arrived home and found an estimate in my inbox with verbal authorization under my signature. How was I able to give verbal authorization when I never saw an estimate? About four hours after I dropped my car off I received a call from a woman who sounded like she had marbles in her mouth. She appeared to suggest about $3,500 of additional work that the technician identified as necessary. Normally I would agree to consider the work but I thought it might be safer to find another mechanic. Freddy was at the till when I picked my car up and I attempted to give him some of this feedback. He let me know that the company is trying to save paper so not providing written estimates. He kept calling me boss and was overall dismissive and rude. It was strange because he appeared accommodating when I made my appointment the day before. read more

I had an amazing experience when I went to this location , the customer service was beyond caring and compassioNate I can't even tell you how kind the staff was and there is an angel that works there but I forgot his name I'm so sorry about that part but yes I would definitely recommend stopping thru read more

I am blessed by service of JOSE, very helpful and kindhearted. Thanks for your excellent response and customer service . More power to Firestone! read more

do not come yere customer service does not exist! tech we rude asf! inside pple are no better! just go .2-.5 miles extra to another place exactly like this read more

i only have good things to say about firestone keep up the great work guys very friendly

Called ahead. Made an appointment. Was told it would take 1-1.5 hours. Mentally I figured that meant 2-3 hours. I got there 15 mins ahead of my appointment time. The counter person says "can you leave it until tomorrow"? I explain the conversation. He says, "there is no way I'll be able to get it it today". The sad thing is I was going to add getting a bid on a full set of tires. Extremely disappointed. Why make an appointment. The counter person could care less. I will not be returning read more

I made an online appointment for the store in Bristol Street in Santa Ana. The person at the counter could not find my appointment even when I show him the confirmation on my phone. He checked with this boss and said we can do it in two and half to two three hours. I told him what is the use of appointment if you treat me like a walk in. No response. What a waste of my time. I took my business to some where else read more

This and Chapman is my go to spots. Most Firestones is gonna take longer than an hour so don't mind the other reviews however If you're in a rush you may want to make backup plans. Usually good vibes every time I come and Fred is playing some worship songs in the background which is cool. Got some tires and sensors replaced and everything drove smooth as per usual read more

This place is great for quick alignment. I have the "lifetime package" so I paid a little more to have unlimited alignments since I do take my vehicle from time to time off-roading and it always needs alignment afterward. The staff and Head Alignment Tech are great to deal with & they know their stuff. Don't hesitate about getting your vehicle worked on there. Reason for 4/5 stars, if you have an appointment and someone gets there before your time, they will still help the other customer before you.. I get it but what's the point of having an appointment and still having to wait around? read more

Do not bring your vehicle here if you care about your car. I made an appointment, dropped off my brand new truck for a simple oil change and tire rotation. They told me it'd be about an hour. I walked to Home Depot and did some other errands nearby. Came back an hour later and they hadn't touched my vehicle. 30 more minutes they said. I went and had some lunch, came back, my truck is still sitting in the parking lot. I go inside and politely complain. Finally, over 3 hours after dropping off my truck they finish. At this point I'm irritated but I understand scheduling can be difficult. Then I notice the damage they did. Every single one of my lug nuts was badly dented at the tip and scuffed badly along the perimeter of the nut. They had obviously on to town on these with an impact gun. Awhile later I go to change my oil myself as I usually do. I see my oil pan drain bolt is stripped pretty bad to the point where I will need to replace it. I go to remove the bolt and this thing is so tight on there I had to grab a longer wrench to get it off. Over torqued beyond my wildest expectations. Then I go to pull my oil filter and it appears to be the same exact one that I had put on. MAYBE they used the same brand that I did, but I doubt it. I don't think they changed it. I inspected the filter and it appeared very well used, beyond what I would expect after running a filter for 4000 miles. I've been doing this kind of maintenance myself for years and the only reason I went here was because I was in a hurry and going out of town the next morning. DO NOT come to the Firestone at 1690 N Tustin. Firestone, you should contact me to make this right. Unbelievably bad work and damage to my vehicle. read more