I came in for alignment. I was told they would call me when my car was done. They didn't. My car was a cross the street at the strip mall where they park the customers car when they are full in there parking spots in front of their building. I agree with a lot of the comments and post here. read more

* ZERO STARS Popped in yesterday with my dad, to see about getting all new tires for my car. We weren't acknowledged at all. Stood at the desk for about 15 minutes. Some guy was on the computer, dilly dallying around. Finally we got annoyed, so I started searching for other tire places around, for 5 mins. Then we decided to leave. You lost a customer and I'll be letting everyone I know, about the piss pour service we received. To top it off, as we were walking out the door, I heard him tell the guy that was standing in back of us in line, that he would help him in a moment. *Eye roll* Was looking to drop at least 1K..... .... 'Have a magical day' read more

My daughter took her car here to get 2 new tires and alignment on all 4 tires. They didn't quote my daughter anything and made her sign for the work. My daughter is not really knowledgeable about cars or service and pricing on parts, so they charged her $500 for everything. I will also add that it was my daughter's fault for not getting the estimate for the tires, alignment, and service. Although I know that when you go somewhere to get work done on your car or any service you always ask for pricing etc. It's obvious that they were trying to rip her off, and they knew it. Judging from the reviews on here, this place is definitely not a good place to bring your car. I'd rather take it to place that is honest and cares about their customers. Not take advantage of them cause they know they can. Please practice better business ethics. Cause to be honest I don't see this place staying open too long even if it's been there for 17 years. DO NOT TAKE YOUR CAR HERE!!! AVOID AT ALL COST!!! read more

I took my car in twice here they didn't have a chance to look at it the first time (but this happend before) I made an appointment for Friday at 330 to drop it off.. the second weekend I arranged to have them fix it they assured me it would be looked at by their new assistant Bernadette who I had a little trouble with from the start upon meeting her.. I asked her where Gil was ( who is usually the front desk man) she very rudely told me he didn't work there anymore and she was his wife and kinda gave the impression that I had some type of extra involvement besides being a loyal firestone customer from Watsonville, ca to milpitas, ca I always take my car here no matter what i drive. So aside from that i took my car in the second time again on a friday i showed up about 4pm bcuz my ride showing up was late outta work and i apologized. She said if they are not able to look at your car today ( friday 7-5-23) call up i wont be here saturday (7-6-23) and tell "tony" you need your car looked at so its done by sunday. I kinda felt like something was wrong. So i waited ( today is saturday and i just got off the phone with her) she said no one will look at your car bcuz it has a breathalizer in it and we need to call the company to by pass your system ( all you have to do is blow a negative test and it starts right up i wiped down all the parts with a baby wipe before turning the car into the service center) so i told her to start the vehicle the first thing that comes up on it is the number to the primary service provider for my interlock device she said pk hold please. I held on the phone for about 10 minutes before she got back on the phone( if they wouldve atleast attempted to look at my vehicle she wouldve seen this. She said ok i got the number and we hung up. She called m back about 5 minutes later and said i called the primary provider and they do not answer ( its a automated system unless you follow the directions to get to an operator they are open till 9pm it is now 3:34pm) long story short i will not ever take my car to another firestone where an old miserable lady works who puts you on the back burner. I also asked her if she was even capable or had the device needed to by pass the system or she could just blow in it. She stated no we need to speak to them directly so they know we are working on your vehicle. I never had a problem with Gil he was sweet attentative and worked with my budget so i wasnt carless i feel so bad that a man who is so generous and welcoming has to put up with a woman like that everyday and a company that has such a good name have a customer like me leaving i will not recommend anybody to go here! ​ read more

who do you go to when you don't trust the dealership or want to have the "walmart" Special? you go here, that's where you go. there's just something about having older guys work on my car that I value and trust. the way these guys work is through years of experience and passion on working on the vehicle's. they're good at what they do and haven't failed me. only docking them 1 star because they do charge a premium and slightly more than the competition read more

Came early to get my tire fix. It was done in an Hour. Mr. Paul, help me out today, nice uncle! Didn't get charge because of my Road Hazardous tire assistance. read more

Firestone Complete Auto Care - Firestone philosophy. - Tires Near Me - Milpitas, California

Would put a 0 star if possible, I went in for a flat tire and the clerk at the desk ignored me for 15 minutes. After trying to get his attention repeatedly the person behind me asked if I had been helped and when I said no, after he could hear our conversation he comes to the window and says "What! What do you need?" and I told him I had a flat tire, he said "you're going to have to leave your car overnight!" in a rude tone. The customer behind me and I walked straight out of that place. I will never be going back to this place for any auto needs and will not recommend it to anyone in need of auto repair. read more

Straightforward, personable. Paul is great and talkative. The service never disappoints. They are serious about their tire warranty. They replaced it twice already no questions asked. I will keep going back here until the day I move out of the area. read more

Huge thanks to Gilbert for his help late last night with checking my tires. My tire light turned on again & I rushed here after work from Oakland hoping to make it in time before they close to have my tire checked. Gil, I could tell how busy you guys were. I truly appreciate you time, help & great customer service in checking my tires. Thank you! read more

Worst customer service ever. I came in at opening (7am) for tires and was the first customer in line. I did not get out until 10:30am. Many customers after me came and went and they had more time consuming repairs. My car was lifted on jacks around 8am and the technicians did not start changing my tires until 9:45am. Not until I complained about the delay did the manager had the technician start the work. Also, the technician was sloppy and left my nice wheels full of some white stuff and greasy. He should had wiped off any excess junk. I noticed grease marks all over the quarter panels, handles, seats. This place sucks all-around. Avoid if possible. read more

Goofy people working here, better off going somewhere else they don't even understand my question that I had for them.

Got new Suredrive tires from Firestone for my 2017 Prius Prime. It's been a few days and they seem to be running fine and I think better than OEM. Good value and discount from Firestone. This location (Park Victoria) was little busy but they accommodated and completed my work quickly. Next day I noticed some noise and took it back to them and they promptly fixed the issue in under 10 minutes. read more

These are dishonest people. I come for a oil change. When I back home, I find that the oil is same brown color as before the "oil change" . They did not change the oil, all they did is collect your money. In addition, they told me that both of my air filtes are dirty and need to be replaced. It happens that I have replaced all air filters the day before. I was thinking about to get a full set of tires. I will take my business somewhere else. Stay away from this place is you value your money!! read more

Took my truck in for the final rotation before purchasing new tires from them. I had lifetime rotation and lifetime alignment. When dropping off the counter guy stated "your tires are a little cracked but we'll take care of you" my last Firestone balanced and even put tire dressing on the tires. After 2 hours got a call stating they cannot balance the tires because there cracked. I asked them to perform the alignment and they denied that service stating "can't align the truck due to the tires" WTF does that have to do with the tires. I told him it had nothing to do with the tires and he still said no. Came back to pick up the truck and waited in line for 10-15 minutes. Walked up seen my keys at the front of the counter and grabbed them and the counter guy didn't say a word to me. Not sorry for the inconvenience nothing. They do not know what customer service is and it's rare nowadays. The manager outside was just staring at me and my wife. I will never return to this store again and do not recommend it to anyone for service. read more

So to start I wouldn't recommend these guys for anything other than tire install. I brought my 08 Armada for an alignment yesterday because I install new front tie rods and went in for an alignment, but got it back worse than how I came in. I use my lifetime alignment to try to save time and money but ended up going to a different shop to fix their mistakes. The shop I ended up going to told me that all the rear alignment bolts were loose and could have cause more damage or even an accident. Wouldn't recommend this play for anything other than tire installation.. Really disappointed with their techs read more

I get here at 8am for a slow leak in one of my tires that I purchased at Firestone in Colorado. Service writer says 1 hour and I so okay. Gave him my receipts from the tire purchase and he wrote up a service ticket. I started to question this establishment because the service writer had more attention on what was on the tv instead of his customer. So while I'm sitting watching tv with 1 other guy. Other customers come in for service. Some left due to the quote times. Some stayed. I noticed cars going in and out of the service bays yet my car still sitting where I parked it. At this point. I've been there for 1.5 hours and my car has not been touched or even updated on any progress of what's happening in the shop. So I asked a tech for my keys. He goes and nd look for them. Not on the board where the pending jobs are to be done. He yells out in the shop. Who has the keys to the Pilot? No one answered. My keys and work order was on a table and not hung up on the board for pending service. So had I not asked for my keys. I would still be waiting. By the way. They do have sest covers and floor mats for the customers vehicles yet they do not care enough to use them. read more

I wasted my afternoon trying to get tires on my car. I have purchased tires multiples times at this location 4 years now it is always the same tire. Firestone Firehawk indy 500 high performance tires for my Dodge challenger. I made appointment 1 week in advance requesting these specific tires in this size make model etc. called on the day of my appointment to confirm tires are there? Bernadette says yeah we got those. So I left work early took the afternoon off for 1 pm appointment arrive asked again if the tires are here? Yeah we have them you called earlier right? Yes I just wanna confirm I see the technician rolling some all season tires out near my car? What are those. Bernadette I called and specifically asked you if these tires are in stock! you said yes! I asked if she looked my info up in rhe system as I have been here multiple times? So I left, as she was very rude and unprofessional she never apologized for my wasted time? Bernadette needs to be fired! I won't ever come back! Who hired this piece of garbage? I guess Americas Tire will get my business from now on? I like the Firehawk tires not the morons that run or work @ this store. Beware.....use at your own risk! read more

Dropped my car off to get serviced. picked up with quarterpanel all beat up. customer service was shitty as well

I bought a set of Bridgestone tires for my 1997 Toyota 4Runner because I wanted to upgrade from the OEM BF Goodrich set. I made a big mistake with going with this shop for installation, specifically for balancing. After I drove off after waiting almost 4 hours for installation, due to the slow arrival of supply truck, I noticed that the front tires were shaking anytime I drove faster than 55mph. At first I thought it may have been the South Bay freeways of 85, 680, and 880, but when I drove on roads I knew were completely smooth and flat, the truck still shook. I took my truck back to the shop the following week and explained the problem. The associate said that I should have purchased the extra protection protection for lifetime balancing, but would check on this problem as a courtesy. I was thinking, the tires are still under warranty, it's a Bridgestone set sold by a Firestone store, so complete resolution without cost should be applied. A different tire specialist worked on the truck and confirmed the balance was off. The front clerk admitted the same, and I drove off once again. Now, this time at 65mph or faster, the tires still shook! At this point, I've completely lost any trust and faith in this shop. I took my truck into Tech 3 for a major tune-up, including wheel balance, and it was found that all 4 wheels were 1 ounce off being true. After I drove off this time, the truck drove as expected - smooth and problem free. I will never go back to this store ever again. I made the mistake of not reading previous reviews, solely going there for the Bridgestone brand. I don't know how much accountability and responsibility this shop has, but I was definitely not a satisfied customer. read more

There aren't many places where you can get lifetime wheel allignment, which attracted me to this place a couple of years ago. For $80 you can get a one time allignment, but for about $140 you can get as many allignments done as needed. Pretty good deal, especially if you drive hard. Changing my own oil would cost me about $15 for the oil, filter, time and messiness. Bring in coupons or apply for the member card here and they can change your oil for less than $20...worth it if you don't have the time to get dirty. The mechanics here are diligent and experienced enough to touch my car. The sales staff is very sincere and, of course, you'll get the occasional sales pitch on preventative care. It's a good idea to call in before coming in to check how long it would take to get something done. They can get really busy, but when they say they'll finish the job in 1hour, they're pretty good in keeping their promised time. To make my waiting experience worthwhile, I sometimes go to the Dollar Tree accross the street or grub at the nearby restaurants. One time it was just too busy, and i had to wait extra long, so they gave me a coupon for a free oil change on my next visit. They wanted me to leave with a smile...and yes I left with a smile. read more

Firestone is lucky to have such a hard working employee like Roger over there!!! Keep up the good work brother!!! I took the rim off on my car (which had a screw in it and dropped it off)...and Roger told me it would be ready by 6 PM and I picked it up at that time without issue. read more

I cannot, for the life of me, figure out why this place has such low reviews! I've been here a few times, and each time, I've had a very smooth, pleasant experience. It seems like every time I've been here, I've been in some sort of jam, where every other tire store couldn't do it, but Firestone could. This day was just the same. I got a flat, and I needed it fixed right away. The place I usually take it was swamped, so they sent me down the road to this other place that said my tire is hard to find, and that I probably would have to special order it, no matter where I go. He said he could do it, but the tire wouldn't come in until the next day. And, he seemed to think I would find the same situation wherever I go. But I've been in this place before and Firestone was able to help me, so I headed to Firestone. I go in, get waited on right away, by a friendly guy who tells me a funny tire story that was pretty entertaining. He writes up my service order. Tells me the car will be done in about an hour. I go next door to Starbucks, take out my laptop, sip on my latte, and before you know it, Bob calls me (I'm calling him "Bob", I don't actually remember his name) and I pick up my car and drive off into the sunset. No hassles. No rip-offs. No attitude. Just friendly, efficient, professional service. To all the haters of Firestone, I don't understand you. Are you going to the same location as I am? Are you delusional? Have you been drinking? If you're backed into a corner with a tire problem, and all the other tire stores are telling you, like Eeyore, "it'll never worrrrrrk", come to Firestone and they'll bail you out. read more

Went there and tried to do an simple oil change. Thought going on a Friday at 8:30 wouldn't have that many people. Got there and only 3 people in front of me but ended up waiting for 1 hour just to check my car in. If you have time to spare then this place is all for you otherwise stay away as this place will make you wait for hours just to get the simplest thing done. read more

Don't leave your car here. They won't touch it until you come back and ask about it. The guy told me 2 hours to put two tires on (I was there before 11 am, not busy just yet, but whatever... okay). I came back at 3 pm (4 hours later) and my car did not move from the spot I parked in. The guy told me he doesn't know what happened to my car. I would let it slide if it was the first time, but it is the second time they pulled this on me. I even re-confirmed "okay so within two hours right?" He said "yeah". I waited 4.5 hours. I was offered 15% my next oil change there. Gee thanks - but no thanks! Come on guys! Get it together! read more

Do not bring your vehicle to this location because the manager doesn't care when his staff screws their customers. I booked my appointment in advance to have my fleet vehicle serviced. The Do not bring your vehicle to this location. I booked my appointment in advance to have my fleet vehicle serviced. The receptionist requested detailed information about my company car and auto service handling company. She asked me if I wanted to book an appointment in which I agreed to. She confirmed my appointment. I dropped my car off after hours leaving my key in the Dropbox over night to ensure my 7:00 am appointment the next day. I called the manager the next morning ar about 10:57 am and he told me that no appointment was created for me and fleet vehicles don't get appointments. So because of the receptionist failure to do her job, I lost an entire day of work. tment. I dropped my car off after hours leaving my key in the Dropbox over night to ensure my 7:00 am appointment the next day. I called the manager the next morning ar about 10:57 am and he told me that no appointment was created for me and fleet vehicles don't get appointments. So because of the receptionist failure to do her job, I lost an entire day of work. read more

Took my 2005 Mustang in on Friday afternoon. I had brakes put in by Big O Tires in Pleasanton 2 years ago. 60% still on my brake pads, yet the brakes felt funky. Come to find out, Big O Tire of Pleasanton used the wrong kind of brake pads. Had to replace the pads and the rotors. Not even 8k miles on thoes brakes. Thanks to the entire staff at Firestone Car Care in Milpitas. read more

Their customer service needs work. In addition to their customer service, they do not have adequate information on the types of services, and when it was conducted in the past. This makes me wonder about their credibility in their recommendations. I asked them when was the last time I did a certain service and all they have, according to the person who answered, was an oil change. Since they don't any other services besides an oil change on their system base on my service history that makes me wonder if their system is outdated or they are just lazy or that they just don't care about their customers when it comes to having proper documentation in their system base on my service history. They go base on your mileage blah blah blah. That's the best they can offer. I'm hugely disappointed with the employees at this location or their lack of up to date information and transparency. read more

I get now why they only have two stars. The workers are all rude and impatient even though they have you wait forever. I got here at 8am, was in line until 8:45 with phones ringing constantly and getting no answer, delays for no reason explained even though it was only me and 2 other people in line. Finally got to the front of the line around 8:45, they told me over the phone a week before and at the desk it would take a max of two hours. I have now been here nearly four hours and each time I ask they say another 15-20 mins more. It is now noon and still waiting for them to even acknowledge me. I just came for AN OIL CHANGE! HOW DOES IT TAKE THAT LONG?! They only reason I come here is because we have a family Firestone credit card but this place is so unreliable I not only missed my doctors appointment but now I'm just pissed because of the horrible service and still without a car. I don't at all recommend anyone come to spend their money here. Go elsewhere where you can trust them and they give you respect and accurate timing on how long a simple task will take. My family and I have been coming here for at least 15 years, we will gladly find someone else closer and more reliable. Just a note, Gil and the other heavier Latino male were super rude and kept cussing under their breath with people in the lobby. Not to mention Gil doesn't even wear a mask inside and follow Covid guidelines. Super unprofessional. read more

-Had an appointment at 8am opening for 1 tire change on a loose wheel. I'd figured it would be done within that day. -Wait the entire day, no call back. -Tomorrow morning, I drove back to Firestone myself, they have it finished but never told me. As a previous employee at Wheel Works, Firestone employees always say they're better than WW. Sales associate didn't call me when the job was done, waste of my time. Don't go to Firestone, there's a big reason why they have majority 2 star reviews, just going ANYWHERE else, is probably better. read more

Horrible customer service, over charge for auto repair. The desk jockeys just want to make a buck and will sell you on parts. My repair went horrible and had to file a complaint with corporate to get a response. I am still dealing with the aftermath of their repair which now the dealer has to fix Firestone mistake, we'll see if the regional manager will even respond, the area manager didn't even respond to the first complaint. Go elsewhere, if you can afford it go to the dealer. read more

First of all let me start by saying the only reason I come here is because the company I work for is contracted with Firestone so we bring our work cars here. The first time I brought the vehicle here was for an oil change. They didn't put the plastic piece on the bottom of my car back on right and as I was driving later in the day it fell off and began scraping on the floor. I called them to ask them to fix it and they said it was somehow my fault that it fell off but still agreed to fix it. The second time was because the window stopped rolling down. I brought it in for repair and the guy at the desk told me it would be $20 to see what the problem was and we could go from there. I agreed but when I came back the next day as planned they said to give them $150 instead of $20 and told me blatantly that I was lying about the other guy telling me $20. My third experience here I came in for a flat tire which ended up taking 4 DAYS to repair. When it was finally ready for pick up I realized the battery was completely dead. Apparently they had turned on the vehicles lights and couldn't figure out how to turn them off so they just left them on for 4 days and let the battery drain. They jump started it for me and I was on my way but now the battery is in really bad shape and the car struggles to turn on. They took months if not years off the batteries life letting it drain like that. Also every employee I have had to deal with here is extremely rude. This is by far the worse place you could possibly go to for any sort of car repair. Stay far far away from this Firestone, or any Firestone for that matter! read more

Should have paid more attention to the 2-star rating! This place is inefficient and badly organized. I arrived on time for a basic oil and filter change after requesting an appointment the previous day. Such appointments typically take 2 hours, as per my experience, but they said it would take 3.5. That should have been my first red flag. I go off and come back 3 hours later, only to be told they hadn't even started ony car, and it would take 2 more hours. How about a phone call to tell your customers you are significantly delayed?? Ever heard of those? Got out of there without any work done, and 3 hours of my day wasted. They've lost more than one customer, because my spouse isn't going back either. Shame I have to give even one star, this place deserves zero. read more

I came in a few minutes before 10am. My car got checked in and I was given a ETC if 1.5 to 2 hours because according to the man behind the counter, they have 12-15 cars in front of me. I was out of there the latest by 10:15am. I went about my errands and came back by 1:10pm. I noticed that my car was in the same parking spot and it looked like it did not move at all. I went inside their waiting area and waited for a few minutes while thinking if the car has not been started yet, I'll be twiddling my thumbs for a long time in their waiting area. I asked the man behind the counter (According to my estimate paper, his name is Paul) how many more minutes before my car is ready. He tells me: 45min to 1 hour. I went back to sit down but couldn't sit still. I asked Paul again if the car has not been started. He tells me: No, not yet. I told him I would just like to get my car back. He's had the car for 3 hours, almost double of the estimated time he quoted me. I told him he quoted me 1.5 to 2 hours. He tells me there's no way he quoted me that time because he has 20-30 cars in front me. He would not lie to me like that. In my head, you're lying to me now. I tell him, it's ok. Just give me my car back. He underestimated the waiting time, he lies to me, and then he makes me out to be the liar. I hate it when crappy men pulls that crap on me! He could have just apologized for underestimating the time and not turn it around and call me a liar. If I come back here, I'll make sure first that he is not the service advisor on duty. read more

Do not go here! Should have seen the 2-star ratings before going here. I had a 8am appointment for Monday morning to get my tires aligned and rotated. The firestone representative told me it will take 1.5 hours. I was told ~45minutes on the phone prior to booking an appointment. When I brought that up he started talking down to me how other dealerships and mechanics in the region keep the car for several hours if not days, and even then when you go back they are just drinking coffee. They do not value your time and take in more cars than they can handle. Even with an appointment I waited 1 hour 20 minutes simply to get my car in the shop for the tire rotation/ alignment which in itself took 10-12 minutes. At the end of it, they gave me a sheet to show the alignment for each tire and voila, the alignment did not even pass all the tests! When I asked about it, I was given a ton of humbug reasons. Waste of a Monday morning! I will go elsewhere to get my tires aligned! read more

Super rude customer service! A nail punctured my tire and I just needed a patch, called them and asked if I could come in. The guy answering the hone was extremely rude and assumed I wanted it done right away or something. He raised his voice saying I have to drop it at the shop and come back when it's ready and hung up on me. This guy needs to be fired. Lots of tire shops around here guys! There are some really friendly helpful shops that will go out of their way to help you with your tire. Pass on this place. read more

I cannot say enough about the guys that work here. I trust them completely to take care of me and my car. That's not easy being a woman that is good at many things but refuses to learn about cars. Not only do they rock at customer service on the front end, they keep me safe on the road. I tease them about being my auto care husbands. Tell them Lisa said hi when you go in! read more

I been coming to this location for a long time. The prices are are fair but it also depends what you are getting done. I am a person who likes to have things done quick and not waste my time. But, I came to understand that sometimes it is not gonna happen. I always shop on their website for coupons to save some money. I always am prepared to drop my vehicle and let them do what they have to do because th sis shop is very busy. I give them a 4 stars cause I never had a problem of any of the services I have gotten done at this shop. read more

I should have checked Yelp before I took our car to Firestone Complete Auto Care for an oil change. As I'm very particular with our 2011 Prius, I had bought both a high quality oil filter and high quality synthetic oil. I asked if they could change the oil and filter using my parts. "No problem" they said. So I left the Prius there at 8:30 AM on a weekday. When I still had not received a phone call by 4:30 PM (8 hours later), I called and inquired about the status of the oil change. A confused individual then didn't know anything about it, but after a wait he told me "It's on the board still". Evidently in their mind, being "on the board" indicates that all is well. So I waited until 5:35 PM, and then went in as they close at 6 PM and I did not want our car to remain in "on the board" status overnight and deprive us of meeting my sister. When I got there, our Prius was still "on the board", but now the waiting area had four separate individuals waiting for their vehicles and the service bays were full of cars. Looked grim. When I then talked with the (same) clerk, his immediate reply was "It's on the board". I asked when it would be ready, and his reply was "MAYBE 6:30". Maybe. I then said, "But you close at 6 PM". He gave me a vague reply that I took to mean that they might not close, but again -- he didn't promise it. I took our car and am now looking for another service to change my oil. Avoid. Then avoid again. You cannot avoid enough! read more

Yo they tried playing saying I have nails stuck in my tire and didn't want to to put a patch. I'm going wheel works

Don't trust these fucks! Took my truck in for loud grinding noise. They diagnosed it as right rear wheel bearings. They were short handed line always and couldn't fix. I ended up taking it to their sister company wheel works. I gave them the diagnosis from fire stone and they did the job. Got my car back and it was still making the same exact noise. Those fucks just guessed and mi diagnosed my truck.I had to fight with both company's to get my money back, but they wouldn't do anything about the 3 days they had my truck. John hausler was the clown I spoke to who basically said it happens all the time.Don't trust these guys they will rip you off and not give two shits about it! Stttaaayyy aaawwwaaayyyy !!!!!!!!!! read more