I have been a customer at fire stone for about two months now, and they are absolutely wonderful and so helpful. Anytime I have an issue ( I have a 2003 jeep wrangler and it always has a problem) they are quick to help. They always explain what is wrong and the steps that they took to fix it. They are kind, efficient, and affordable. I am so thankful for them! I highly recommend! Very trustworthy! read more

Went in and asked if someone could check the air pressures in my tires and was told it would be a "little" wait. 30 minutes later no one is available to help, but there are technicians chatting and auditing/inventorying stacks of tires. I've never waited more than 5 minutes to have help with tires at various Firestone's across the nation. Needless to say I left without having my psi checked and it was a disappointing experience to say the least. read more

My husband and I have been using this location for oil changes and tire rotations over the last year. Each time the crew has been helpful and professional. I definitely trust our vehicles here! read more

Called to schedule an appointment 2 weeks out since they were busy. Went to check in and they were super busy. They basically told me they couldn't change my oil bc they can't get the car on the lift since it's lowered. Seriously wasted 2 weeks of my life waiting for the appointment and another 1/2 hour after checking in. Disappointing as they wasted my time and nothing they could do. Then they had the nerve to rev my car! read more

Took in our car for our alignment. Walked in to an empty service desk area. I am currently 9 months pregnant and had to take down a fussy toddler out the car. Mind you I'm already struggling with my day. Not anyone's fault but I'm trying to paint a picture here. After waiting a few minutes because attendant is on the phone with a telemarketer apparently, he finally acknowledges me. So I tell him I have an appointment at 9am. He can't find it so I go ahead and call my husband who reassured me he called the location next to Safeway. Anyway, I wait until he's done with the person who walked in after me, he's complaining the whole time how busy it is. So I let him know we called this location, he says there's no appointment and that's it. Now, here is were I get aggravated. If there is no appointment, fine, maybe my husband did in fact call another Firestone. What annoyed me was that he could've then chosen to either help me make another appointment or perhaps call the other location to see if I was scheduled there. Instead he just dismissed me all together and had the gall of to get mad and say "you don't have to be rude" when I said "ok thank you'' and started to walk out and ignore his spiel about your probably called the wrong place. Incredibly unprofessional service. read more

Terrible! I was having trouble with overheating for a while and brought my car in. They told me i had to replace my whole engine! Another shop told me the exact same thing, but after bringing it to my cousin who is a mechanic, he told me that i was having issues with my antifreeze. After doing a complete flush and replacement all of my issues went away. DO NOT TRUST THESE SCAMMERS read more

Took my older SUV in a few weeks ago for an alignment after I had a bunch of front end/suspension work done. After I got it back I noticed it was still pulling to the left. And later noticed (just by looking at the tire) that it was tilted in at the top. So I took it back for them to look at and found out they didn't really do anything. But charged me for it of course. My BiL came with me because he did the front end work and wanted to make sure they would do what they say. In the conversation about what the truck is doing we mention the shims that are needed to do the alignment. He looked confused and said they don't use shims. And immediately we questioned what I had paid for a few weeks ago if they don't use shims which is what my truck needs. His response was basically, "well I don't know if it was really done or not because everything under there is loose." So I've been driving around with tilted tires which has now messed up my right tie rod end and other bushings which need to be replaced. So after going back and forth with the guy, we waited another 3 hrs (he said 30-45 mins by the way) just to have him look at it and confirm what we've said, and he still didn't give me money back or anything. Didn't seem to care that they charged me for a service they don't even preform. He did go ahead and tighten everything for free since it all was loose from me driving around Phoenix without an accurate alignment.....thanks. He suggested we should have taken it to an alignment specialist if it needed shims. WHY DIDN'T THEY SAY THAT THE FIRST TIME I BROUGHT IT IN!? Probably won't ever bring our automobiles to this place again. read more

STAY AWAY!!! They don't deserve our business!!! I brought my sequoia in for an issue with intermittent cold air when the AC was turned on. Was told that a battery cable was corroded and needed repair. I consented. Cable "repaired" and AC recharged. Two days later, the same AC issue surfaced. Called Firestone and was told that their AC specialist was gone and to call back in a week. Called back and was told the AC guy wasn't coming back and to take it to the southern location. Called the southern location and explained the issue. Asked what would happen if the issue with the AC had nothing to do with cable repair, because obviously, that didn't fix it. Was told that I would need to take that up with the baseline store. Called the baseline store and was told that they were expecting another AC guy in a couple of weeks and to call back. Called back, still waiting on the new guy to arrive. Called again the following week. No AC guy. Took it elsewhere and was told that there was too much freon causing something to freeze and stop blowing cold air. The pressure was balanced and I've had cold air since. Fast forward 7 months. Car wouldn't start. Called AAA. Battery specialist comes out and says that my cables are corroded. Told him that I just had that fixed. He said there wasn't any evidence of repair. I called baseline firestone and Chris (store manager) stated that no repair had been done and that the notes merely stated that the cables were corroded. Paid the store a visit and asked for a duplicate invoice from Chris. The line item read $120 for cable repair. I asked for details of the repair (remember, AAA said there was no evidence of repair). Was told to come back on Saturday when the service manager (George) would be there. Chris was there on Saturday and reluctantly called George to the front to explain the invoice. He stated that the cable was spliced. I asked for him to point out where the splice was made. He followed me to the car and said that the ends of the cables were cut off and reattached to the battery (what happened to the splice??)...I could have cut those cables in 5 seconds. Certainly didn't warrant $120 charge, especially since it didn't fix the problem. I kept asking for evidence of the cable repair. They couldn't provide it. Kept asking for a receipt from the other guys who actually fixed my AC. I asserted that that had nothing to do with what I was asking for. I just wanted to know where the cable was supposedly repaired. They asked why it's been 7 months and they are just now hearing about this. Whaaat??? I called every week for 5 weeks to get my AC repaired. Furthermore, I was no longer concerned about the AC. It's been fixed by someone who knew what they were doing. STAY AWAY from FIRESTONE!!! They have absolutely no concern for promoting their brand with customer service and work performed. Chris is a rude, condescending crook! This is my second experience of being duped by Firestone. Because the baseline store was so close to the house, I decided to give Firestone another try. The first bad experience was in California. Went in for brake pads and rotor work on a different car. Was told that I also needed ball joints replaced. Just had those done two months prior. The service manager took me to the vehicle that was already raised up, with tires off. He yanked at something to demonstrate the loose ball joint. No movement. He yanked again, this time with his full weight (feet were off the ground and he was hanging there). No movement. Needless to say, I went elsewhere. read more

This store always acts like they want the customer is an inconvenience when I call. One time I got an oil change there and was there almost 4 hours, waiting. read more

I would give this place zeros stars. I went to get a basic oil change, no problems. They called me saying my serpentine belt was cracked and two very minor things. So of course because the serpentine belt is very important, I had them fix it. The following day my car stalled out more than 5 times, has had problems accelerating and wouldn't accelerate at all. Took it back in, had them check the tension on the serpentine belt, see if the oil was over filled or something but no, according to Efrain, the mechanic who so kindly messed up my car and wouldn't own up to his mistake, said there's nothing wrong with it. After over an hour of telling them my car was fine PRIOR to taking it into their shop they tried to make me feel stupid and basically called me a liar because it wasn't stalling for Efrain when he drove it. The stalling is intermittent but does happen everyday now. They said bring it in as soon as it stalls but what's that going to do? Nothing. I can't drop everything and say oh my car is stalling I have to go back to fletchers to prove to them my car isn't running right. I KNOW HOW MY CAR DRIVES, which was perfectly fine before they touched it. After I told them I will not be back there because of how they tried to belittle me, the woman at the desk gave me a very sarcastic "I am sorry you feel that way..." And the mechanic Efrain just went to the back and was laughing with another mechanic. I will not be back here and I suggest taking your car elsewhere. Their customer service is terrible, they are absolutely RUDE. The only pro was the manager was very sweet and apologetic. Again, save your money and take it anywhere else but here. read more

Have been a customer of Fletcher's for years. Had them recharge my ac this summer. Before Thanksgiving, I brought my car in to have them diagnose why my ac was no longer working. They informed me that my compressor was leaking. I made an appointment to get it replaced. While they were replacing it, I received a call that my condensor was also leaking. I agreed to replacement of that also. After completion of repairs, I paid my $1,000 and drove my car home and noticed a strong burning smell and a leak in the front end. In addition, a lot of plastic clips holding the front bumper in were missing and broken. I returned that same day and they sprayed and dried out the front end and told me I was good to go. The next day, I noticed an even larger puddle under my car and could see an area where liquid was still leaking. I returned again one day later. I was told that they somehow loosened the power steering clip and that it was power steering fluid that was leaking. They fixed the clip and supposedly topped off my fluid. Fast forward less than a week later and again my ac is not working. I returned today and was told there was a leak at the valve where they recharge it. Sam told me, "we are not going to charge you" for replacing this. I said, "I hope not considering this is the 4th time I have been in here for this". They had previously done a dye test to check for leaks and had supposedly recharged it after replacing multiple components. They never mentioned I had a leak there before so I can only assume that they caused it. Never once did they apologize for their substandard work, lack of quality control, or acknowledge the inconvenience this has caused me. I am left wondering whether my components even needed to be replaced initially. They have lost our family's business from here on out. read more

Prices are low but the service is aweful! They put the wrong lug back on one of my tires that could have left me stranded and unable to fix a flat b/c my lug wrench wouldn't fit it! They are impossible to deal with to fix this issue since it was a while before i noticed the problem. They are also very difficult to get an appointment with. Don't waste your time and money here! read more

This place is a joke in terms of their timing. Saturday is first come first serve starting their day at 7 am. Last Saturday I got here at 7:30 am making me 11th in line. They said they wouldn't get to it until "4ish." Went the next Saturday, got there by 6:20 am (2nd in line) got checked in right as they opened and was told it would take about an hour and a half for an oil change and servicing. 3 hours later! I was finally able to get my vehicle back! Never again! My advice: make an appointment during the week (they close at 5 PM and sometimes keep your vehicle overnight if they don't finish) or get your local mechanic to work on your car. This place is a waste of time, and time is money! read more

Quoted to replace parts that were just replaced, plus parts that didnt need to be changed and was told I had a bent torsion bar??? Considering that I am a ASE cert tech and currently working in a dealership, not only was this bad intel but flat out lies. I told a family member to take it there for a quick alignment, this is what I got. This shop I would not let work on my kids bike. Shade tree techs at this shop read more

Just wanted to say how rude the front desk guy was. I was there for a price quote for a new tire etc. & the phone rang. And in the middle of our conversation and some what. INSTEAD of telling who ever it was (personal call) he had a customer and he'll call them back! NOPE... He kept f*#kin' carrying his conversation. I gave it a minute or two then just walked out. What a joke.... read more

Update: This place is under NEW management now. I took my vehicle back in after dicovering that they had failed to tighten the lock nut on one of the tie rod ends which is what caused the alignment to go out and ruin the tires. They fixed the alignment and put two new tires on at no charge. However it took them 3 days to do this and they tried to find a way to make it my fault. They fixed it but still lost my business. read more

I took my car in for an 8:00 AM appointment. They said it would be a couple hours. I went back in an hour and 40 minutes and they hadn't even pulled the car in yet. Worst service ever. read more

I found a GROUPON for an oil change and brakes for $69.00 I made an appointment at 10 am, after being there for over two hours another lady came in and asked me if I had a GROUPON too. She said they told her because we had GROUPONS our cars wouldn't even be see till two hours wait, three other customers where seen and done before they came to talk to me about my car car at around 1pm. I didn't walk out of there until 2. I don't think that me having a discount is my fault when FLETCHER'S puts it on the site! you are still taking my money for your service, if this is the way you treat you customers you will lose your business really soon, I suggest you not make offers if you are not going to treat customers equally. read more

Took my car there for oil change and transmission flush/oli change. Left it there for 2 days and only thing they got done was engine oil change ( and they can't even use the oil YOU want, only what is "recommended"). This place use to be good when it was still Fletcher's, but it's going down now under Firestone management... read more

So...I bought an oil package of theirs, 10 changes, etc. Yet...the last 2 times I've gotten oil changes at Firestone due to the fact they can never seem to schedule me on a time where I wouldn't have to take off of work. Now add to that I'm able to show them that the alignment specs they are using are destroying my not cheap tires and they REFUSE to use a new adjustment. Not that they can't do a manual adjustment, they just won't. Thanks for nothing guys. Ran up the street to Firestone, not only did they use the manual numbers, but it turns out Fletcher's messed up the alignment to begin with (and may very well be completely responsible for the tire wear). Riding much nicer now after my visit to Firestone. read more

This place sucks!!!! Jus went there and they wont call the interlock place so you can get an oil change, you need an appt...but if its a repair they will do it...what a joke!!! Dont ever go here again!!! Chandler location has way better customer service read more

Ok so I was hesitant to take my truck to these guys but I decided to give them an opportunity regardless of other reviews and because they had a great deal on an oil Change. You can't beat a synthetic valvoline oil change for under $20. Showed up at 8am dropped off my truck to ED and a couple of hours later called me to tell it was ready. What else can you ask for. I really recommend them. I also found out they are under new management so give them a shot. read more

I have had two occasions where Fletchers has failed! First one was an oil change on my new vehicle that took 2.5 hours with an appointment. When I returned to pick the car up I looked under the hood and the cartridge type oil filter housing had dust on it and NO indication of ever being removed. I told the manager that the filter had not been changed and I even questioned if the oil had been changed. The manager did not believe me and I showed him the filter housing and questioned how could it have been changed when it still has an even layer of dust on the housing? He agreed and went to question the loser mechanic, mechanic's response was that he didn't have a filter for a Chevy Malibu!!!!! WTF? Manager apologized and made the mechanic walk across the street to AutoZone for a filter. I told them I wanted the now oil changed too because it was now mixed with the old oil that was left in the filter. The manager gave me a free oil change coupon for future use, trash can! So fast forward two years later before a Discount tire was built in Laveen, I went to Fletchers for tires because they had in stock for a good price some Michelins and I didn't have time to order tires for next day at the Central Discount tire store. Fast forward one year later to today when I wanted to get a rotation and balance and the said I needed an appointment, and the earliest would be tomorrow at 4:00 in the afternoon. I don't have time for their games and piss poor service. I called Discount Tire in Laveen and they were able to do the rotation and balance NOW and charged me $40 for lifetime but no road hazard certificates because I bought them at their competitors store.That wont happen again, Thank you Discount Tire for saving the day and I will be in California at 4:00 tomorrow, not getting my tires balanced at Fletchers. read more

This place is the worst. No appointment needed to get service, but expect your car to be there for a full day. Took my car at 7:30am and they don't call me until 4pm. Wait! I had to call them to find out what is going on and they haven't even started to work on my car. Either they are understaffed or don't know how to work efficiently. Won't be taking my car there ever again. Just stay away or go there and enjoy the frustration, your choice. read more

I'm so happy to write a review on here that actually has more than 2 stars! A little disappointed to see the reviews prior to mine are on the low end. All I can say is my experience with Fletchers was a good one. They even beat their own quote! Although it took a bit longer than what I was told, they did give me a free oil change coupon. Also I thought I was being quoted on Michelins but did not get Michelins...as long as the tire is a decent tire and rated decent then I'm happy! I usually spend around $900-$1,000 on 4 tires, I walked out the door spending $650...so I'm happy with it! Friendly staff, accommodating and nice sitting area! read more

I was referred to Fletcher's on 51st AVE and Baseline by a friend and it ended up really being a blessing to me. I am in the process of purchasing a new vehicle and wanted to get a thorough diagnostic done. The gentlemen at Fletcher's squeezed me into their busy schedule. They were courteous and professional and truly made the experience great for a reasonable price! I know that many times people only post negative comments however, I wanted to make sure I informed the "yelp community" that these men were upfront, helpful and I trusted that they were being honest with me. Thanks Fletcher's!!! read more

The guys at this Fletcher's location worked really hard trying to get a fuel pump issue worked out for my car. They went above and beyond giving me rides home and picking me up when they had finished with my car. They were extremely honest and apologetic when they just couldn't seem to get things to work even though it wasn't their fault. (And I did some research, it wasn't their fault.) Thank you for trying to hard! read more

New manager was rude and disrespectful I had taken my cars for the last two years using synthetic blend and suddenly he refused to service my cars telling me that I must use full synthetic oil I explained that I had all previous oil change records from Fletcher's in Laveen but he didn't care read more

Was able to fix my car on the same day, with great prices!! Always courteous & fast!!!! 09/15/17 this post was not for Firestone it was for Fletcher's. I have been to firestone since they got bought out & they suck out every penny they can! read more

if you want quality repairs this is not the place I took my vehicle up there about a month ago get a oil change that kept me in there for over an hour and a half get my vehicle home and then I got oil leaking all over everywhere they forgot to put the plug for the oil plug back into the oil pan and I leak oil everywhere had to have my wife take the vehicle back up there to them to explain the same situation if you are supposed to be an expert at doing oil changes and everything that mean your service takes people are felling very short of what the expectation of this company is supposed to be I am extremely disappointed at the service at this place and I see that constantly there's complaints that are here it might be time for new management and drug testing for some of your service techs that you have there been up there time before where I can definitely smell weed and alcohol read more

Ted is amazing over at Fletcher's. I desperately needed an oil change on a super busy Saturday and he fitted me in no problem. I was able to run to the gym and a couple of errands and in no time my car was done. Great experience and highly recommend! read more

Honestly after reading some reviews I was skeptical but this is my third time getting an oil change here since it is the most convenient location for me. Every time I've been attended by some very nice and helpful employees. This last time my service advisor Chris didn't see me listed under the appointments but still took me in right away after realizing it was an error on my end. Would recommend for their great service! read more

This place is the worst place in the world...Scam Scam Scam Scam Scam......I took my truck in for an oil change and upon picking up the truck I checked the oil and they didn't change it but they sure had no problem charging my $65 for doing it....I wonder how many more people they have ripped off.....Dishonesty is the worst. read more

It's too bad the other reviewer had such a bad experience. I went in there because my dealer had told me I needed brakes right away, before they damage the rotors. I had forgotten about it for a couple months, then thought "gee, I better get it done". I brought it in, and it turned out I didn't need brakes, I still had about 30K miles left on mine, I just needed brake fluid. So nice to find an honest place for once. read more

I stopped in on 5/ 19/ 20 and spoke with a young lady about, make an appointment to have my truck will alignment done, she told me I did not need an appointment just show up, so the next following day I just decided to call to see if I can bring my vehicle over a gentleman answered the phone told me I needed to make an appointment, that was a red flag for me because I'm a healthcare worker, and getting their runaround is not on my agenda, so I had to wait until that Friday in order to get in to have a wheell alignment done on my truck, the work was not done correctly I'm going to have to bring it back to them if I spend over $100 I wanted done correctly this is not a good thing I don't have time to keep coming back I need things done the first time correctly, I almost feel taken advantage of I have some knowledge, of I vehicle, this place in this Covi 19 era can they afford to make people angry and waste my time or anyone on else's time. I just wanted downright and it wasn't. Healthcare worker Nate. read more

So I went in today to do a Oil Change and everyone was very professional and took care of me and my car,Kerry Mgr made sure they didnt demage anything as my car is a Classic. I would refer them anytime. Thank you for your help see next time. The Boss read more

Come to this Fletcher's if you enjoy being ripped off. I took my car there on a couple of occasions. The first time the problem ended up being the fuel pump according to them. I paid the reasonable price for the repair and went on the way. A few months later I was still having issues and took it back. This time they told me that my timing chain was broke (red flags went up immeidately). The 'manager' said it would be cheaper to replace the engine and that would run me well over $5,000. The car was 10 years old and blue book was below that amount so no chance I was going to do that. I told him I'd be better off selling the car as is and he immediately offered to buy the car then and there (bigger red flags there). I immediately wanted to tow the car elsewhere because I was fairly certain they were trying to scam me. I told the manager I would think about it (so he wouldn't have his idiot mechanics break the car so another shop couldn't make them look bad) and get back to him and had the car towed to another shop. Within 5 seconds of having the car at the other shop, they told me Fletchers was full of it. They could see the cam shaft turning fine just by removing the oil cap and cranking the engine. Literally, a 5 second diagnostic ruled out a broken timing chain. The problem ended up being the SAME fuel pump which fletchers supposedly changed a few months before. New shop told me it was still the original fuel pump and no way it was replaced a few months earlier. Odds are my previous problem was the fuel pump relay which they replace for 10 bucks and charged me for a new fuel pump instead. I will never use Fletchers again. I will tell everyone about the utter horrible experience I had there. This wasn't mechanic 'error'. This was them trying to scam me once with the fuel pump, scam me once with a broken timing chain and then have the balls to try and scam me again out of my car by the freaking MANAGER. All this happened a while back. I'd forgotten to write this review until just today. If you're reading this, it's the lowered silver Infiniti. You know who you are. read more

really bad service. Brought my truck in for alignment but doubt it was done. Told them to check brakes cuz I'm getting vibration when braking but was told I needed pitman and idler arm. Replaced these parts but still have same problem. took back to get realigned but now told I need new brakes and rotors. What a joke. read more

I usually do all my work on my car myself, but I was in a situation where I could not fix my car because of needing a lift. I called them up, they give me a price I go down there to get the job done. Awesome customer service, wait time was quick and I will be going back there again in the future. The best thing I can say is They don't give you the loop the loop of that your car needs this, need that and cost this. I appreciate straight to the point where I'm out the door and on my way. read more

PLEASE I REPEAT PLEASE DO NOT TAKE YOUR CAR HERE. this is the second time I have done a review with this establishment and it mysteriously disappeared. This time I'm fowarding this directly to yelp and will be saved to my email as well. It all started when I brought my car here for a simple oil change, tire rotation and inspection. I received my oil change and they advised me they inspected the car and everything was checked and all I needed to replace was my air filter. The next day my oil light comes on. I immediately contacted them and told them of the issue and they said bring it back, so I bring the car back and the guy checks the oil and says well there's oil in the car and I would have to pay another 129.00 to get it looked at. I advised him I haven't had any issues with my car and now my lights coming on. I refused to give them another 129.00 just to have him look at it. So I week later my engine light comes on and my car is driving horribly. I decide to call back and speak with the manager. I spoke with William and I advised him of my issue. He agrees to waive the fee and go ahead and look at it. I bring the car in and he tells me he ran the diagnostic and I needed a crank sensor and another oil change. He said it's going to be 200 dollars to fix it. I was reluctant but agreed to pay because I needed my car fixed immediately. So he calls and said everything is done so I go pick up the car. I asked him if they test drove the car and if engine light was off now. He advised me yes we test drove it and my car was running way better and the engine light was off. Once I pull off my car is making this horrible knocking noise and was running worse than when I brought it in. I immediately turn around and bring the car back. I had him test drive the car and he noticed something is wrong. He said to leave the car overnight because they were closing and he will check it out the next day. The next day I get a call saying my motor mounts are bad and that's what the knocking sound was. I advised him that my car wasn't doing this at all prior to me bringing the car in. My car was driving way worse now than before and I know my vehicle. I also advised him that I checked there ratings and they were horrible. He then says "what on yelp who cares we have a five star rating with the better business bureau" which was very astonishing to me because all consumers matter whether on yelp, google or wherever for that matter. I advised William I will be filing a complaint with the better business bureau as well. If this is a business in good standing you should care about your reputation as a business. He advises they aren't going to fix it so I take my vehicle and leave. I immediately notice my oil light and engine light are on again so I call back they say the manager is gone for the day will need to call back on Monday. Meanwhile my car is driving horribly. So I call back and speak with a Guy named Ed I asked for the manager William and he says, he's no longer with the company and I will be dealing with him instead. He advised me that they Will reevaluate the car and whatever work they did is under warranty and they will fix the problem for no charge. I advised him I'm a very fair person and I just want my car back to its original state when I originally brought the car in for the first oil change. All day passes and I don't get a call so the next day I call and talk to ED I asked for the status on my car and he says I now need a different sensor and there not going to fix it. I said I already paid to have the sensor fixed and the oil change which is why they said the engine light was on in the first place. So did you put the wrong sensor on? He says it's a different sensor it needs. I asked about my oil light and he said they checked the oil and it's really black. I said I just paid to get the oil changed he said well it must be your engine then. He said they are refusing to do any work on my car and I need to pick it up. My car is still driving horribly and now I have no transportation at all. Mind you I just had my engine rebuilt from the core with all new parts just 5 months earlier and my car was running beautifully all I needed was an oil change. We as consumers should not ever stand for practices like this and I advise anyone who has had issues with this place to contact the better business bureau and the Attorney general's office as I have done. We spend our money and expect to get what we paid for. I will never recommend this place to anyone. If anyone needs the links to the BBB or contact info for the Attorney Generals office hit me up. read more